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actice edF sophy i does As a Make perspective, the HR perspective, and the systems
perspective. Which of these perspectives are being emphasized by FedEx? Why? - Discussion
Questions 1. What is FedEx's "common language" of quality? Is it important for a company to
establish a "com- , and arts of com cord soon oney erent much ner, it mon language" of quality?
If so, why? 3. Is FedEx's level of emphasis on quality appropri 2. There are several different
perspectives of quality including the operations perspective, the strategic perspective, the
marketing perspective, the financial ate? Why or why not?
Solution
MEANING OF FEDEXS.............fedex corporation is a delivery service American
multinational.courier service.
Frederick w. Smith is a founder of fedex. He founded this corporation in 1971.
This corporation is known for its better overnight shipping service. Its headquarters in us_ 942
south south shady grove road Memphis, Tennessee.
*)fedex common languages of quality....
The corporation's comman languages of quality include people service profit (PSP). The
corporation's involved satisfaction of customer at 100% level, by fast delivering products in
within specified time period. It also ensure profitability of firm.
*)THE CORPORATION INCLUDE FOLLOWING STRATEGIES FOR QUALITY
EFFORT.....
1) quality action team give best support forfor.offering new product
2)service quality indicator are introduced to determined the main area of customer
The.establishment of common.languages in business firm help to determine and achieving the
object and goal of a organizations, it enhanced firm's growth and profitability.
Therefore established common language is crucial for the business operations of.an
organizations.
Thank youuu

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actice edF sophy i does As a Make perspective, the HR perspective, .pdf

  • 1. actice edF sophy i does As a Make perspective, the HR perspective, and the systems perspective. Which of these perspectives are being emphasized by FedEx? Why? - Discussion Questions 1. What is FedEx's "common language" of quality? Is it important for a company to establish a "com- , and arts of com cord soon oney erent much ner, it mon language" of quality? If so, why? 3. Is FedEx's level of emphasis on quality appropri 2. There are several different perspectives of quality including the operations perspective, the strategic perspective, the marketing perspective, the financial ate? Why or why not? Solution MEANING OF FEDEXS.............fedex corporation is a delivery service American multinational.courier service. Frederick w. Smith is a founder of fedex. He founded this corporation in 1971. This corporation is known for its better overnight shipping service. Its headquarters in us_ 942 south south shady grove road Memphis, Tennessee. *)fedex common languages of quality.... The corporation's comman languages of quality include people service profit (PSP). The corporation's involved satisfaction of customer at 100% level, by fast delivering products in within specified time period. It also ensure profitability of firm. *)THE CORPORATION INCLUDE FOLLOWING STRATEGIES FOR QUALITY EFFORT..... 1) quality action team give best support forfor.offering new product 2)service quality indicator are introduced to determined the main area of customer The.establishment of common.languages in business firm help to determine and achieving the object and goal of a organizations, it enhanced firm's growth and profitability. Therefore established common language is crucial for the business operations of.an organizations. Thank youuu