Creating Federal Express

Creating Federal Express
In 1965, Yale University undergraduate Frederick W. Smith wrote a term paper about the passenger
route systems used by most airfreight shippers. Mr. Smith viewed them as economically inadequate.
Smith's paper focused on the need for shippers to have a system designed specifically for airfreight
that could accommodate time–sensitive shipments such as medicines, computer parts and
electronics. After spending a short period in the military, Smith purchased controlling interest in
Arkansas Aviation Sales located in Little Rock, AR in August 1971. In operating this firm, Smith
realized the tremendous difficulty in getting packages and other airfreight delivered within one to
two days. This inconvenience gave Smith the motivation to research ... Show more content on
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Oil is one major source of risk in the transportation industry since oil fuel expenditures is a major
business cost. Due to this, oil risk is a systematic risk that firms need to incorporate into their
strategic planning.
Reference
Jin–Ray, L., & Chien–Chiao, C. (2010). Effect of oil price risk on systematic risk from
transportation services industry evidence. Service Industries Journal, 30(11), 1853–1870.
*************************************** A N S W E R B O X (3) During ones tenure with
FedEx Services, there have not been any weaknesses regarding the company's Public Website or
Intranet. There are a number is strengths to be mentioned but to name a few would be e–Recruiter, it
posts companywide announcements regarding contributions FedEx has made, it also serves as a tool
for internal as well as external customers. In doing so, the customer is able to have forms available
and there is also a link available that provides the payment status on invoices and other vendor
related questions. With e–Recruiter, the hiring managers and the recruiters reach out to job seekers
who are interested in open positions within the organization. This system makes it possible to pre–
screen active and passive candidates. It also delivers interested and available talent to the hiring
manager. This is beneficial to the job seeker since it helps build a relationship with the company
without sending resumes and cover letters. Using e–Recruiter has proven
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Fedex Express : A Cargo Airline
FedEx Express is a cargo airline that was founded in 1971 by Frederick Smith in Memphis
Tennessee. The company is managed under the umbrella of FedEx Corporation, and it is one of the
largest express companies in the world. Due to its rapid growth, FedEx Express has gone through
several acquisitions and mergers with different cargo and logistic companies throughout its history,
not only in domestic markets, but also internationally. In 1987, FedEx Express made the acquisition
of Island Courier, and later in 1989, acquired Flying Tigers to serve the Caribbean and Latin
America becoming South America 's largest air express transportation company. As a result of these
acquisitions, the Latin America and Caribbean Division (LAC) was ... Show more content on
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Ducker, chief operating officer and president, International, of Memphis–based FedEx Express.
(FedEx Strengthens Position in Brazil with Acquisition of Rapidão Cometa, 2012, second
paragraph). Another reason was to complete the company's strategy for profitable growth in the
Latin American and Caribbean region. For many years the company's strategy was to dominate the
major markets of the region, and making this acquision was the final step. Now that they have
entered the markets, the company has announced a change in strategy to now integrate and
transform the business to the company culture, in addition to an expansion of new products and
services, not limited to only transportation but also logistics. Generally, during an acquisition or
merger the company can expect to have positive and negative effects. According to Nancy Hubbard,
there are two main reasons for companies to fail during an acquision; process or fit issues. Process
refers to negotiation issues, lack of planning, lack of communication, insufficient information
gathered, implementation issues. Fit refers to size issues, diversification, previous acquisition
experience, organizational fit, strategic fit, cultural fit and other demographic factors. (Hubbard,
2001) FedEx Express LAC has undergone several acquisitions during its history and as a result the
company and its employees have plenty of experience in this process. However each acquisition is
different

Ups vs Fedex Analytical Report
COMMUNICATION COMPARISON
FedEx vs. UPS
Background:
The basis of the analytical report will be comparing Fed Ex and the United Postal Service (UPS).
These two companies are the top in their industry. Each company trying to achieve the role of the
industry leader they constantly battle head to head combining strategy and brute force. Fed Ex was
incorporated in 1971, but did not officially begin operations until April of 1973. Fed Ex started out
delivering to only 25 cities and did not start to expand until 1977. UPS was founded in 1907 starting
out with a Model T Ford and a few motorcycles. UPS has since grown its fleet into 15,000+ trucks
along with a large fleet of aircrafts and services over 200 countries and territories. ... Show more
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In 2009 FedEx launched a multimillion –dollar campaign aimed at its rival UPS, "Why is mega–
corporation UPS trying to use its political clout to get a bailout from the U.S. Congress, leaving you
to pay the tab". Rival UPS calls FedEx the only company in the transportation industry with 'ground'
employees covered by a railroad and airline law. Most of the forces are from moderate to low
besides the threat of intense rivalry which signals that this is an attractive industry to be within.
Business Level Strategy:
From the beginning UPS and FedEx both had very different strategies in the delivery industry. UPS
was focused on ground transportation, as more of a substitute for United States Postal Service. UPS
has over 100,000 ground transportation vehicles compared to only 20,000 ground vehicles in service
at FedEx. The focus of FedEx has always been to be an air delivery company that is trying to pursue
a strategy of being able to deliver a parcel the next day. FedEx proves this focus with nearly 700 jets
in service compared to only 300 at rival UPS. FedEx and UPS both say the market of overnight
delivery as the direction to pursue. UPS was able to accept this and move forward allowing its
ground department to absorb the expense, while FedEx suffered a great deal and we hit with higher
cost do to them having to hire independent contractors. Over the years, these two companies have
changed their overall positioning strategy in the domestic delivery industry. As

Core Competencies Of Fedex
INTRODUCTION
FedEx Corporation or Federal Express is an American global courier delivery services company
which was founded in 1973 by Fred Smith. It is headquartered in Memphis, Tennessee. Today, with
a fully integrated physical and virtual infrastructure, FedEx's business model supports 2–48 hour
delivery to anywhere in the world. FedEx operates one of the world's busiest data–processing
centers. It operates one of the largest real–time, online client/server networks in the world. The main
core competencies of FedEx are in express transportation and in e–solutions. These competencies
include a very timely customer response time, cutting–edge technology and innovation.
ORGANISATIONAL STRUCTURE
FedEx is made up of six independent business ... Show more content on Helpwriting.net ...
As customers continually demand their shipments delivery to be cheaper and faster, all the logistics
service corporations should focus on improving their services and customer responsiveness. The
rivalry of existing competition is intense and low buyer switching cost only triggers it.
Rise of Fuel Prices
Global trends like this have a huge effect in this kind of industries. The rise of fuel prices has
resulted in a major change in the shipping pattern particularly since the global recession of 2008.
Regulatory changes in Trade Policies around the world
Different changes in the trade regulation around the world and major economies esp. Asia, European
Union, United States and Canada can both be positive or detrimental to FedEx
Lack of Visibility and Inter–Operability
Lack of visibility and interoperability in the process often leads to massive inefficiency in the whole
process. That is why complete supply chain visibility must be ensured.
Lack of flexibility in the air services between major economies
Different restriction imposed by the government policies resulting from low–growth policy and
systematic protectionism can play a big part in the business scenario as a

Fedex Corporation : The Highest Ethical And Professional...
Executive Summary
FedEx Corporation will produce superior financial returns for its shareowners by providing high–
value–added logistics, transportation, and related business services through focused operating
companies. Customer requirements will be met in the highest quality manner appropriate to each
market segment served. FedEx will strive to develop mutually rewarding relationships with its team
members, partners, and suppliers. Safety will be the first consideration in all operations. Corporate
activities will be conducted to the highest ethical and professional standards (Mission).
FedEx History
In 1965, Yale University undergraduate Frederick W. Smith wrote an economics term paper
exploring how goods were transported in the ... Show more content on Helpwriting.net ...
He already owned a few small planes and officially launched the Federal Express Corporation while
still trying to land his first customer, the Federal Reserve System. The "Fed" serves as the U.S.
government 's central bank, with twelve district banks around the country. Smith told the Fed he
could transport checks and other documents between the banks overnight, greatly reducing the
existing delivery time. His idea was to fly the documents to a central airport, a hub and then fly
them out to their final destinations along air routes called "spokes." The Federal Reserve deal fell
through, but the hub–and–spoke concept remained at the heart of the FedEx system (From College
Term Paper to New Company).
While operating his firm, he saw firsthand how difficult it was to get packages and other airfreight
delivered within one to two days. With his term paper in mind, Smith set out to find a better way.
Thus the idea for Federal Express was born: A company that has revolutionized global business
practices and that now defines speed and reliability. Smith named the company Federal Express
because he believed the patriotic meaning associated with the word "federal" suggested an interest
in nationwide economic activity and thought it was memorable and would help attract public
attention. For the next year or so, Smith and his advisers studied how they could make a big impact
in the air cargo transport

A Report On Fedex Corp
Recruitment is the process of detecting that the business needs to employ somebody up to the point
at which application forms for the post have arrived at the business or now a day can be completed
over the business website. Selection then consists of the processes involved in choosing from
applicants an appropriate candidate to fill a post. Recruiting people to fill particular posts within a
company can be done either internally by recruitment within the company, or externally by
recruiting folks from outside.
A company that is finding a strong correlation between its social outreach and business goals is
FedEx Corp. It broadcasts the company 's involvement in such areas as community and disaster
relief, environmental issues and work–life balance. FedEx also controls social media as an
advertiser. In December 2009, FedEx was named by Glassdoor.com, a jobs Website, one of the best
places to work in the US in 2009, compiled from company employee reviews throughout the year.
FedEx always recruited people who were willing to take risks, who were risk–taking by nature, and
was willing to take up challenges. During its initial years, when Fedex was relatively unknown and
the overnight express delivery concept was not tested and proven, joining the company was
considered a risky proposition. The company tempted functional experts by offering them stock
options, and also opportunities to work in a motivating and interesting environment. The company
recruited people from leading

Fedex Express Logistics, Transportation, And Related...
FedEx provides logistics, transportation, and related business services through focused operating
companies, also known as business units (FedEx, 2016). Further, FedEx provides a broad portfolio
of transportation, e–commerce and business services through companies competing collectively,
operating independently and managed collaboratively, under the respected FedEx brand (Parnell,
2014). Notably, it operates in four distinct business units: FedEx Express, FedEx Ground, FedEx
Freight and FedEx Services (SEC, 2015). Uniquely, each unit operates independently and provides
the following services:
FedEx Express is the world's largest express transportation company, offering time–definite delivery
to more than 220 countries and territories, connecting markets that comprise more than 90% of the
world's gross domestic product. Additionally, this business unit also includes FedEx Trade
Networks, Inc., which provides international trade services, specializing in customs brokerage and
global ocean and air freight forwarding; and FedEx SupplyChain Systems, Inc., which offers a range
of supply chain solutions; and Bongo International, which is a leader in cross–border enablement
technology and solutions.
FedEx Ground is a leading North American provider of small–package ground delivery services,
which provides low–cost, day–certain service to any business address in the U.S. and Canada, as
well as residential delivery to nearly 100% of U.S. residences. Additionally, this business

Federal Express ( Fedex )
Federal Express (FedEx), founded in 1971, handles countless packaging requests. In order for them
to remain competitive they customize their website FedEx.com to field questions received by
customers on a daily basis. FedEx has reduced costs by almost $2.00 per incoming call by using the
website. Customers are able to speak with a Customer Representative if questions cannot easily get
answered on the website. Using the FedEx website instead of the call center FedEx has saved an
estimated 1.34 billion dollars a year.
FedEx has the latest technology offered. First, customers remain able to acquire instant updates on
their packages by visiting FedEx.com. Second, they can schedule pick–ups at their convenience via
the website, and have emails sent to them showing some, or all updates occurring to their packages.
Since it is further cost effective using the website than calling a Representative the savings are
passed on in lower shipping costs. FedEx also offers a mobile application that, when downloaded to
your smartphone and can operate anywhere.
Another feature FedEx has is ESRI technology (esritv, 2009) to track packages; it is a Geographical
Mapping System that uses real–time Technologies. For example, if a product that is shipping is time
critical, or Government sensitive material the ESRI system keeps FedEx up to date on where the
driver is. The driver also has a monitor that shows where the following destination is, distance to the
succeeding location, and approximate

Fedex vs Ups
FEDEX VS UPS
In today 's ' fast moving world delivery of packages, parcels, documents, goods in a timely and
guaranteed manner is of absolute importance. With the fast moving trend of online businesses,
auctions etc., the need for fast and reliable package delivery is growing. The logistics industry has
received globally, a lot of publicity regarding the industry 's attitudes on, and actions in, corporate
responsibility issues. The different stakeholder groups are interested in the logistics industry 's ways
of action concerning these issues. The logistics industry has had to react to these new kinds of
demands and questions from the stakeholders.
FEDEX Overview:
Every generation expects easier access to more of what the world has to ... Show more content on
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Ours is an industry of increasing importance to our customer 's business strategies. UPS is aligning
its strategies to capitalize on four emerging industry trends. Those trends are: Globalization
Consolidation
Shift to smaller, more frequent shipments
Outsourcing logistics
Strategy
FedEx:
The unique FedEx operating strategy works seamlessly – and simultaneously – on three levels.
Operate independently by focusing on our independent networks to meet distinct customer needs.
Compete collectively by standing as one brand worldwide and speaking with one voice. Manage
collaboratively by working together to sustain loyal relationships with our workforce, customers and
investors.
UPS:
Our business – which serves eight million customers daily in over 200 countries by 360,000
employees – is built on a single, highly integrated network structure. We believe this model is the
most efficient, cost effective, environmentally responsible and profitable in the industry. All goods –
air and ground, domestic and international, commercial and residential – are processed through the
same network. This results in very efficient use of assets and lower costs.
The single network model delivers significant benefits reducing environmental impact, offering

opportunities to employees and providing positive financial performance. This report elaborates on
the ways in which all three of these aspects of a sustainable enterprise are manifested in UPS.

Fedex
FedEx Corporation
FedEx Corporation – "FedEx", introduced express delivery to the world in 1973, and remains the
world's largest express transportation company.
Today, over 280,000 employees worldwide serve more than 220 countries and territories across the
globe with a fleet of 669 aircraft, more than 75,000 vehicles to deliver more than 6.5 million
packages per day.
FedEx Express
FedEx Express, a wholly owned company of FedEx, is divided into five global regions: Asia Pacific
(APAC) Canada Europe, Middle East, Indian Subcontinent and Africa (EMEA) Latin American and
the Caribbean (LAC) United States
The EMEA region is divided geographically into four operational areas: Central ... Show more
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|
|This powerful hardware system gives you a full range of shipping functions so you can handle large
volumes and automate your |
|entire shipping process. High–volume shippers–such as medium and large shipping departments or
mailrooms–can improve efficiency,|
|reduce errors, and eliminate paperwork using a FedEx PowerShip system. (Both TPS and MIS) or
MIS only) |
|Features and Benefits |
|Daily Invoices: Improve cash flow and capture shipping costs faster and with fewer errors by
generating invoices daily. |
|Management Reports: Gain greater control over shipping costs and reduce process problems by
generating management reports on |
|shipping expenses and activity automatically. |
|Export Data: Enhance your competitive position in the global economy and simplify international
paperwork by sending export data|
|to customs officials electronically. |
|Address Book: Save time and effort completing shipping labels to frequent recipients. Just select a
recipient from your address |
|book,

Swot Analysis Fed Ex Indianapolis Hub 2012
Marketing Strategy
Falls School of Business – MBA program
Dr. Michael D. Wiese – Fishers Campus
Proposal to Management of Market Audit – SWOT / Environmental Analysis
By: Jeffrey K. Lockhart
October 02, 2012
To: Another open letter to the management of Federal Express Corporation (FedEx Corp):
Ladies and Gentlemen,
I am currently involved in an MBA marketing class at the Falls School of Business – Anderson
University. I have been asked, as part of a marketing audit, to assist in building a marketing plan that
analyzes a portion of the "Situation Analysis" of such plan, for a particular Strategic Business Unit
(SBU), or actual work unit, at my place of employment. The process for building a marketing ...
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(I) | | Customer Service is provided by significant training of each DFW ramp worker in the correct
processing/application of their job. (I) | |
Below is a list of "External Environmental Factors" affecting the FedEx marketing strategy include
both those that would be considered strengths; as well as those considered to affect the company in a
negative manner. External Environmental Factors – Strengths: | External Environmental Factors –
Weaknesses: | FedEx has contracted long–term with the US Postal Service to deliver all of its Global
Express Guaranteed international shipping freight. It features 1–3 business days to more than 190
countries (Money–back guarantee). (E) | Business is subject to major economic downturns. In the
2000 downturn many companies looking for a way to save money stopped shipping, or moved to
cheaper methods such as surface shipping. This resulted in reduced routes and limited lay–offs. (E) |
FedEx now connects markets that comprise more than 90% of the world's gross domestic product
within one to three business days. (E) | A recent survey found that 84% of "satisfied" customers will
"jump ship" for a better deal if the opportunity arises. With the marketplace becoming increasingly
commoditized, customer retention has become a critical part of business strategy. (E) | FedEx
measures customer

Fedex : The Largest Global Shipping And Solutions...
FedEx is one of the largest global shipping and solutions corporations in the World. FedEx has more
than 300,000 employees all of which whom provide services to consumers along with businesses
globally. FedEx is broken down into several kinds of operating systems, which include FedEx
Freight, FedEx Express and FedEx Ground. All of which serve different purposes on how they are
able to deliver products to its consumers. The headquarters of FedEx is located in Memphis,
Tennessee. The location of the headquarters was quite strategic as Memphis is considered a central
point within the United States. Since most of the shipping is through use of a plane they are only a
couple of miles away from Memphis International Airport, which is almost ... Show more content on
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Competition within package delivery companies is hard to get into. There are a few dominant
companies within this kind of business other than FedEx, which include DHL and UPS. These three
companies are the real players while smaller shipping companies don't stand a chance. FedEx
market structure is an oligopoly, which is, "A state of limited competition, in which a market is
shared by a small number of producers or sellers." The competition is really just narrowed down
between FedEx and UPS both of who started innovative ideas at an early stage in this market to help
better the revenue of their respective companies. Coming up with new deals of pricing strategies
through the air or on the ground is a huge part on how these two companies became so successful.
FedEx and UPS offer discount freight shipping at prices at which other companies can't compete or
afford to do in order to maintain steady profits. Through the use of airplanes FedEx does around 80
percent of shipping this way while UPS does four times as less shipping by plane at 20 percent.
FedEx has control in the market of air shipping, but UPS is considered to be more dominant in
ground transportation. Overall the competition is primarily between these two companies and they
are both continually

Federal Express Corporation: Case Study
Executive Summary.
Federal Express Corporation ("FedEx Express") is the innovator and the global leader in the express
transportation industry, offering full range of integrated air and ground transportation services,
logistics, customs clearance services, telecommunications and shipment handling technology in over
two hundred and twenty (220) countries around world. FedEx Express offers speed, reliability and
ease of use at competitive prices. A major part of FedEx Express success is directly attributed by its
company strategy.
1. Introduction
This case study report aims at illustrating, analysing and explaining the world's largest express
transportation company "FedEx Express" and looks at how its strategy developed. In a first step ...
3. External Environment
The first requirement for understanding a company is a thorough analysis of its environment which
can be broken into two areas; its macro–environment, and its industry.
3.1 PEST Analysis
The most general layer of the environment is often referred to as the macro–environment where an
understanding of political, economic, social and technological influences (PEST). The PEST
Analysis is a framework that strategy consultants use to scan the external macro–environment in
which a firm operates – the outside influences on success or failure.
PEST factors are discussed in detail below.
3.1.1 Political
U.S. has been very successful in opening up many international aviation regimes, there are still
countries that seem to endorse aviation protectionism. For example, some of the more established
aviation players such as the United Kingdom still want to limit competition in their international
markets.

3.1.2 Economic
Real gross domestic product –– the output of goods and services produced by labor and property
located in the United States –– increased at an annual rate of 3.3 percent in the second quarter of
2005, according to final estimates released by the Bureau of Economic Analysis. In the first quarter,
real GDP increased 3.8 percent. The profitability of the transportation sector, especially the express
transportation industry, is highly linked to gross domestic product (GDP) and exchange rates. These
drivers indicate

Operations Management Essay examples
NAME: MITCH B. MENDEZ DATE: NOV. 26, 2015 CASE STUDY: ALDI 1. How does ALDI'S
strategy lead to competitive advantage? How does the company achieve this strategy? * A
competitive advantage is one that distinguishes a firm or a business from the competitors in the
minds of the customers. It also refers to the state or condition that make a business more successful
than the businesses it is competing with, or a particular thing that makes it more successful such as
having a higher sales through offering low or affordable goods and services. Most of the businesses
operate in competitive markets: businesses have to take on and see of rivals or competitors.ALDI, a
... Show more content on Helpwriting.net ...
Second, because ALDI stores are typically small they chooses inexpensive or affordable locations
usually outside town or on side streets that can minimize the overheads costs that they can spend .
The size doesn't even matter as long as they can conduct their operations and provide goods and
services to its valued customers. Third, they display their products on pallet rather than on shelves.
They also have cross trained employees to conduct the operations within the entity, to operate, check
and also replace the pallets. Lowering the price of their inputs is a way to decrease the cost. Through
the methods that they use to follow they are able to achieve their low cost strategy that serves as
their strength among their competitors. 2. Does ALDI'S low cost strategy imply that the company
offers low quality? Why is quality important, regardless of competitive strategy? * No. ALDI'S low
cost strategy does not imply that the company offers low quality of product but rather a high quality
despite the use of low cost in producing the said product for they acquire good quality products to
the vetted suppliers. Even though they minimizes each of the costs that they use in developing and
producing a product they still ensure that they produce it with high quality to offer good quality
product to its valued customers. Quality of the product is important to ALDI which guarantees the
products are sold with a no questions asked money back guarantee. The proof why low

Transportation Security Advertisement Analysis
A FEW years ago, in a supermarket, I swiped my bank card to pay for groceries. I watched the little
screen, waiting for its prompts. During the intervals between swiping my card, confirming the
amount and entering my PIN, I was shown advertisements. Clearly some genius had realized that a
person in this situation is a captive audience.
Attention is a resource; a person has only so much of it. And yet we've auctioned off more and more
of our public space to private commercial interests, with their constant demands on us to look at the
products on display or simply absorb some bit of corporate messaging. Lately, our self–appointed
disrupters have opened up a new frontier of capitalism, complete with its own frontier ethic: to
boldly dig up and ... Show more content on Helpwriting.net ...
Of course, you can seal yourself off by putting on noise–canceling headphones, staring at a
smartphone or opening a novel. But what is lost is the public space that is required for sociability,
the kind that depends on people not being self–enclosed.
An airport lounge once felt rich with possibilities for spontaneous encounters. Even if we did not
converse, our attention was free to alight upon one another and linger, or not. We encountered
another person, even if in silence. Such encounters are always ambiguous, and their need for
interpretation gives rise to a train of imaginings, often erotic. This is what makes cities exciting.
The benefits of silence are off the books. They are not measured in the gross domestic product, yet
the availability of silence surely contributes to creativity and innovation. They do not show up
explicitly in social statistics such as level of educational achievement, yet one consumes a great deal
of silence in the course of becoming

Fedex And Ups . Fedex Also Known As Federal Express Is
Fedex and UPS
Fedex also known as Federal Express is an organization that offers transportation, web based
business and business administrations with the assistance of a few organizations that are working
together under one brand. The organization has four business portions, for example, FedEx Express,
FedEx Ground, FedEx Freight, and FedEx Services (FedEx Corporation, 2012). Mean while United
Postal Services (UPS) is the world 's greatest package movement association and pioneer in giving
overall stock system organization game plans. It is a pioneer in collaborations and makes a
motivating force for customer through organizations, cut down costs and significantly movable
stock system control and detectable quality (United Parcel Service, ... Show more content on
Helpwriting.net ...
In an UPS, economic value is computed with the assistance of money related information. In 2014,
the net working benefit after assessment is $3032 millions and suppositions are made for evaluating
expense of capital (United Postal Service, Inc., 2014). Also with Fedex the working salary after
expenses were deducted in 2012 is $2032 million (FedEx Corporation, 2012).
Financial and Non–Financial Variables
To review and break down the estimation of the organization, budgetary and non–monetary factors
are very important. "In budgetary factors proportions, wage articulation, benefit and misfortune
records and accounting report are broke down while non–monetary factors are changes in corporate
law and pay assess, innovative changes, corporate administration and market estimation of the
organization that impact the estimation of the organization viably" (Drake and Fabozzi, 2012).
The wage proclamation and monetary record demonstrates the solid budgetary position of UPS. The
incomes and working benefits have expanded from a year ago. The equation to be followed would
be: Current ratio = current assets / current liabilities
While current proportion for the organization is 1.36 that demonstrates the advantages are more
prominent than liabilities and it has great liquidity position. The non–money related factors are
imperative for valuation of FedEx and UPS. Both organizations have great monetary and liquidity
position

Swot Analysis Of ' Federal Express '
Federal Express is one of the well known brands and America's well known companies in the world
known as FedEx as it serves millions of customers through their service. Frederick W. Smith was a
undergraduate of Yale University in 1965, who wrote a paper about a industry which would create
shipments of products like medicine, computer, electronics, and other products that consumers can
purchase. Even though, he didn't receive a good grade on the essay, the idea that he created was
never lost. As Smith, worked in an Aviation firm in 1971 he saw how inefficient the air freight
industry was to get packages. As a result, FedEx was created by Smith as he called the company
Federal to reveal how this company was created for the use of nationwide customers. Even though
more companies, such as DHL, UPS, TNT have become FedEx's competitors it still has not been
successful as FedEx due to the technological advancements. As time progressed, FedEx continued to
increase in size and in revenue due to the use of technology that helped meet the needs of customers
globally despite the struggle they faced from competitors and different systems that they were
creating.
FedEx's headquarters are located in Memphis, Tennessee because the location of the Memphis
International Airport that allows for operation of the FedEx. On April 17, 1973 FedEx originally
began as an American global courier delivery service. With the help of 389 members, 14 small
aircraft delivered 186 packages to cities such as

Fedex : The Key Strategy For Success Essay
FedEx was established on June 18, 1971, founded by Fredrick W. Smith, in Little Rock, AR. FedEx
is a well known American corporation that brings courier global delivery service to its customers.
Having such a wide range of portfolios, FedEx has been able to incorporate many different delivery
systems for maximum customer satisfactory, with the help of e–commerce, and global delivery
service it is no surprise that FedEx has consecutively been ranked amongst the most admired and
trusted employers.
When it comes to strategy, FedEx has done a great job of staying on top in the market place after all
these years. FedEx has built a very powerful empire over the last decade, insuring customers with
different global delivery services. Different companies have different strategies that work with their
company to reach a specific goal, at FedEx the main strategy for success would be customer service.
Customer service would have to be the number one strategy FedEx is mostly concerned with and
constantly researching new ways to make it easier and more convenient for customers to deliver
packages across the world. To help accommodate customers, FedEx has established online databases
to ensure customers of package delivery; customers are able to track packages from the convenience
of their homes or offices. Something else that FedEx has established are flights, and freights for
those international customers, they have also improved services to and from all over Europe as well
as Asia, in

Junior Research Paper
Are U.S. airport security regulations for flying too strict?
"Since 9/11, (America's airport security has) largely been a line of defense ahead of a departure gate
to keep dangerous people and dangerous materials off a plane. By Bin Laden's calculations, its cost
$56 billion since 9/11. In one sense, it is worked as planned: No planes have been blown up or
hijacked for a decade" (Airport Security Statistics). This quote explains that since 9/11 the airport
security's line of defense has been successful so far in keeping the people and the dangerous
materials off the planes. While there are people who think that airport security is too strict, there are
others who think that it is just fine the way it is right now. "They check every ... Show more content
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Part of the directions the airport security say is to take off any metal you have and place them in the
bin. "As the direct result of the September attacks, congress passed the Aviation and Transportation
Security Act, which created the T.S.A, an organization with improving airport security by way more
through screening procedures for passengers and their baggage" (Vegas). By paying more attention
during long lines, people can get through quickly and safely. Also, the travelers will be happy that
they got to their destination safely. Although it may seem as though the rules and regulations are
extremely strict, there are in fact just right for liquids. Although the airport security could have
chosen to ban all liquids because flammable liquids like gasoline and alcohol could be smuggled
aboard, that is actually not the case. "The T.S.A and our security partners conducted extensive
explosives testing since August 10, 2006 and determined that liquids, aerosols, and gels; in limited
quantities, are safe to bring aboard an aircraft" (Montaldo). This quote shows that the T.S.A is
always improving the rules and maintaining the safe environment. The T.S.A is not a cruel dictator
who just imposes his rules, but they take into consideration the comfort of the airline customers as
well. As you can see this is why airport security regulations for flying

Lovelock06 Tif
Chapter 6
Educating Customers and Promoting the Value Proposition
GENERAL CONTENT
Multiple Choice Questions
1. ____________ and ____________ represent important ways to add value to a product.
a. Reciprocation; classification
b. Information; classification
c. Information; consultation
d. Reciprocation; consultation
e. Reciprocation; mediation
(c; Moderate; p. 155)
2. Which of the following is NOT one of the four problems for marketers seeking to promote a
service's benefits described by Banwari Mittal?
a. Distribution
b. Abstractness
c. Generality
d. Non–searchability
e. Mental impalpability
(a; Challenging; p. 157)
3. Which of the following would be classified under generality in intangibility?
a. Safety.
b. A hamburger.
c. An ... Show more content on Helpwriting.net ...
165)
19. Direct marketing involves efforts to stimulate positive interest in an organization and its
products by sending out news releases, holding press conferences, staging special events, and
sponsoring newsworthy activities put on by third parties.
(False; Easy; p. 171)

20. Blogs (Web logs) are frequently modified Web pages in which entries are listed in chronological
sequence.
(False; Moderate; p. 172)
Short Answer
21. Give an example of an intangible abstract concept in service promotion.
Financial security (expert advice, safe transportation).
(Moderate; p. 157)
22. List an advertising strategy used to overcome mental impalpability aspects of a service.
Case–history episode (service–process episode, service–consumption episode).
(Moderate; p. 157)
23. List an advertising strategy used to overcome non–searchability aspects of a service.
Consumption documentation (reputation documentation).
(Moderate; p. 157)
24. List the five W's in the checklist for marketing communications planning.
Who is our target audience, what do we need to communicate and achieve, how should we
communicate this, where should we communicate this, and when do the communications need to
take place?
(Challenging; p. 163)
25. What are the four key characteristics of a "sticky" Web site?
High quality content, ease of use, quick download, and frequently updated.
(Moderate; p. 178)
Essay
26. Describe the differences between traditional marketing communication

Individual Case Study Report : Fedex
4234756
Individual Case Study Report: FedEx
Delivering goods such as gifts, files, and documents has always been essential for businesses and
personal purposes. Before internet marketing and technological innovations, sending parcels to
another location wasn 't so simple. However now days, there is a constant increase of internet users
which according to The World Bank, around 38.1 billion people surf on the cyberspace. This boosts
online shopping and services increasing companies to aim to send their products to different places.
Because sending packages, nationally or internationally, have been a consumption of great time and
money, both enterprises and clients hope for faster and affordable ways which lead to the popularity
of courier ... Show more content on Helpwriting.net ...
The main station is located in Memphis, Tennessee in the United States. The company started off by
delivering couriers to some American cities, which was the first time for parcel delivery to take
place at that time. As stated before, the industry's goal is to fulfill the needs of customers,
developing relations with different companies, and ensure a high investment for its shareholders.
This is made possible through their six shared principles: people, service, innovation, integrity,
responsibility and loyalty (FedEx). In order to satisfy its clients, FedEx has3 branches which provide
customers with different services regulated on different demands; this include FedEx Corporation,
FedEx Express, FedEx Kinko's, FedEx Ground, FedEx Freight, and FedEx Services. It delivers
more than 10.5 million shipments daily, covering more than 220 countries. Monthly, it has over 50
million visitors. In order to... it has 1250 express stations, 33 ground hubs, 370 freight service
centers, and more than 1800 offices. The company also possessed 656 aircrafts and more than
100,000 motorized vehicles for express, ground, freight and expedited delivery service (FedEx).
Through these aspects and values, Smith achieves to develop a company with a productive way in
controlling time, space, and

FedEx: Establishing Federal Express
INTRODUCTION
Federal W.Smith had a vision of overnight air express venture. He and his business partners
commissioned two independent market research which suggested a market niche for a reliable,
time–definite overnight delivery service. Then they executed the vision in 1973, establishing Federal
Express.
Today, approximately 90,000 Federal Express employees, at more than 1,650 sites process 1.5
million shipments daily, all of which must be tracked in a central information system, sorted in a
short time at facilities in Memphis, Indianapolis, Newark, Oakland, Los Angeles, Anchorage, and
Brussels, and delivered by a highly decentralised distribution network. The firm 's air cargo fleet is
now the world 's largest. Federal Express ... Show more content on Helpwriting.net ...
This is made possible as sensitive corporate data are protected from the outside world by security
software known as 'firewalls '. Therefore, only internal users (employees) can venture onto Intranet,
the public are denied access.
Intranet is an inexpensive yet powerful alternative compared to other forms of internal
communications. With Intranet, many of the paperwork and documentation can be converted into
electronic form on the Web and constantly updated to provide real–time information of all types to
the users.
Recognising the many benefits that can be reaped from Intranet, Federal Express has acted quickly
and have 60 Web sites running inside the company. As part of a company–wide Web push, FedEx is
also equipping its 30,000 office employees around the world with Web browsers so they will have
access to a slew of new sites being set up inside the company 's Memphis headquarters.
With the implementation of Intranet in FedEx, employees could now share information with their
counterparts in other parts of the world via the internal e–mail; collaborative processing and order
processing of shipping documents; transmit shipping and company information; produce department
pages (new marketing plans, internal job openings etc.); annual reports; company facilities; price

History of FedEx Essay
History of FedEx
How "Absolutely, Positively Overnight!" Came To Be
Mark Twain once said, "The man with a new idea is a crank until the idea succeeds". This phrase
could be applied to Fred Smith and Federal Express. From their beginnings in Little Rock, Arkansas
in the early 70's delivering 186 packages overnight to 25 U.S. cities, to three decades later parlaying
it's $20 billion dollar corporation into no less than five major operation companies. FedEx has
become the world's leader in global express transportation, providing fast delivery of documents,
packages and freight shipments worldwide. As a result, the name "Fed Ex" is used in much the same
manner as name "Band Aid" has today. Many use this term generically ... Show more content on
Helpwriting.net ...
Only one minor American passenger line had flourished for any length of time – Aeromarine
Airways. After a number of widely publicized accidents in the ocean off of Florida, Aeromarine was
in decline, and was also turning the financial community against investments in airline enterprises.
Americans remained skeptical about air travel, and while not as fast as planes, ground transportation
was much safer. There were no strong objections however to improving an existing government
service. So it happened that organized air transport in the U.S. started with flying the mail. And the
way the early airmail service developed provided the springboard that would enable American
commercial aviation, by the late 1920s, to catch up with the Europeans and then to surpass them
(Air Mail 158).
The air freight industry was a dull and unpromising business until the 1960's when commercial
airlines jumped into the competition in an all–out effort to attract business from the nation's
industrial firms. Commercial airlines struggled to make a profit. They were convinced that putting
cargo in the extensive belly space below the passenger deck could be a lucrative profit center. Delta,
Eastern and United and others continued their all–cargo service during the remainder of that decade
despite questions about the profitability of such service. Most of the carriers lost money
continuously from 1961 through 1973 and largely

Fedex Express At The Fedex Corporation
In 1978, the FedEx Corporation sent out its annual report noting that Federal deregulation,
recapitalization, and public offering were credited as the impetus for record sales and earnings
(FedEx Corporation, 1978). At the close of the report, the chairman of the board credited the
employees as the most important factor in such favorable outcomes. Nearly 40 years later, the
message and tone of the FedEx Corporation (2015a) Annual Report was again boasting a
transformative year, and crediting its employees. But the success of FedEx Corporation, and
specifically its air cargo and freight services (known as FedEx Express), does not rely solely on the
hard work of people. Instead, success is the result of a vision, philosophy, approach, and perhaps
simply some good fortune; all of which can be found in closer look at the making of FedEx Express.
A Brief History of FedEx Express
In 1965, while attending Yale University as undergraduate student, a young Fred Smith submitted a
term paper detailing his vision of how the economic and logistical challenges facing delivery of
time–sensitive shipments could be resolved using a simple, yet revolutionary, approach (Reichert,
2000). At the time, air freight was primarily transported via air passenger flights. The thesis was that
the problem was air freight service being an add–on to air passenger service, and the solution was to
create an air freight industry (Reichert, 2000). Although it was 50 years ago that Fred Smith
received

Cargo Transport Evolved From When The Cargo Industry
Background
Shipping a package/parcel to anybody around the world today seems easy and convenient; the
thought of what the carrier goes through does not cross anybody's mind. The airline industry in
cargo transport evolved from when the cargo industry began. When comparing all airliners in cargo
transport, all the basics for carrying cargo seems to be the same. First aircraft and crew safety must
be adhered to and proper weigh and balance must be accomplished. Inspection of the cargo is
critical! Proper weight, hazardous material, and dimensions must be physically checked. Finally, all
paperwork must be compiled...but, how did all this came to be? When all this started back in 1918
and Air Mail service begun, I bet nobody checked all these precautions we do today. Possibly loaded
the aircraft with as much bags of mail in the cargo hold as the aircraft could hold and attempt a
takeoff. After having much success the U.S. post office took over all responsibilities for the War
Department, and so we begin. (Vassilopanagos, A. 2015)
History of FedEx
After the end of the war in 1944 there was an abundant supply of military pilots, ten of which came
from the 1st American Volunteer Group (AVG). They were experienced in hauling freight and
started their own company calling it National Skyway Freight, which later became known as the
Flying Tiger Line. The company utilized surplus aircraft purchased from the Navy and created a
transcontinental route across the United States.

Fedex Apac Hr Shared Services Center in Wuhan
CC–408–006
FedEx APAC HR Shared Services Center in Wuhan
This case was prepared by Prof. Lee, Jean S K and LIU Jia at Case Center of CEIBS. The case was
prepared as the basis for class discussion rather than to illustrate either effective or ineffective
handling of an administrative situation. Certain names and other identifying information may have
been disguised to protect confidentiality. Copyright © 2008 by CEIBS (China Europe International
Business School) No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means–electronic, mechanical, photocopying, recording or
otherwise–without the permission of CEIBS.
The CEIBS Case Centre is sponsored by McKinsey & Company. ... Show more content on
Helpwriting.net ...
Company Background FedEx Express is part of transportation powerhouse FedEx Corporation,
providing fast and reliable delivery to every U.S. address and to more than 220 countries and
territories around the world. FedEx uses a global air–and–ground network to speed delivery of time–
sensitive shipments, usually in one to two business days with the delivery time guaranteed. FedEx
Corp. provides customers and businesses worldwide with a broad portfolio of transportation, e–
commerce and business services. With annual revenue of $32 billion, the company offers integrated
business applications through operating companies competing collectively and managed
collaboratively, under the respected FedEx brand. In 2002, FedEx became the first and only
international carrier to offer a Money–Back Guarantee to customers across Mainland China and
opened a new China headquarters in Shanghai in November of 2004, enabling the company to be
more responsive and fully focused on the needs of its customers. Currently FedEx serves more than
30 countries and territories in the Asia Pacific market with more than 10,000 employees. The new
domestic services, expected to be fully operational in June 2007, will serve China's burgeoning
market with an overnight, time–definite delivery service to 19 cities and a day–definite service to
more than 200 cities throughout the country. Realtime package status tracking will let customers
know where their shipments are at every step of

Case Study: The St. Jude Golf Tournament
FCR – MEM Hotels and Transport On short notice, I found myself transiting through MEM
positioning to CHS for a LCF flight. The St. Jude Golf Tournament was taking place and our
primary hotel was oversold. Initially, I was placed in a Marriott on Nonconnah Blvd. Being very
familiar with Memphis, I knew that this location is in a dangerous part of town. I spoke with travel
and they shifted me to a Hampton Inn 20 miles away in Bartlett, Tennessee. Memphis has a high
crime rate, especially around the airport. The only area that is suitable for our crews is east of I–240
and north of Poplar Pike. Shady Grove Road is in a good area, but two miles further east is
Germantown is more pedestrian friendly. Our inbound flight "FX1" had a total

My First Time In My Life Essay
My first time in Miami
Life sometimes is really complicated. I had born April 16th, 1985 in Ciego de Avila, Cuba. I grew
up in a lovely and warm family. When I got 13 years old, my blue prince arrived at my life. His
name is Luis Ivan, the man who changes my life forever. I did not imagine that one day I will live in
another country. That possibility came to my life when I got married. All my husband's family lives
in the United States and two years after our marriage we decided to move to Miami, Florida.
November 21st, 2009 was my first time in Miami and I got an inolvidable experience.
The first hours in Miami were desperate. People announced with applauses the plane landing to
Miami International Airport. I was really nervous, confused and sad. I was lost, I could not
recognize anything. People desperately got off the plane. I continued seated very close to my
husband without saying words because I had a bee buzz in my ears. My husband and I were unique
persons in a large plane, and to be honest, I was not sure about leaving the nave. I remembered when
a woman with the white blouse and navy pants came to us and with a sweet tone of voice said,
"Good afternoon, my name is Shyla, I will guide you in this airport. Welcome to the United States."
I stood up and walked next to the girl, but for my surprise, I was inside the airport and I never saw
the earth. After minutes walking for long and frizzing halls, I arrived with my husband to
immigration. Once in front of a serious

The Federal Express Air Carrier Service
Abstract
Federal Express is a company that was founded on the idea from a term paper created by a Yale
Undergraduate student, Frederick Smith. Smith was able to envision a future with successful, global
air carrier services that delivered what the customer wanted. Using this vision and staying true to the
company values Smith grew his small company in the second largest global carrier. FedEx was built
through hard work and dedication to a better service. FedEx is a strong company today and
continues to deliver packages all over the world from their base in Memphis Tennessee. Keywords:
FedEx, Federal, Express, airline, carrier, services The History of the Federal Express Air Carrier
Service
People are always looking for faster and more efficient ways to ship packages. Stores and suppliers
are anxious to deliver their goods faster, and customers are anxious to receive their items sooner.
When the first airplane took flight a new industry was born, air cargo. The first shipment ever
recorded was small parcel of silk sent from a department store to a customer who was pleased to
receive the package faster than previously possible. Since then, this business has developed into a
global industry providing package delivery around the world. One of the leaders in this industry is
Federal Express, now known as FedEx.
The Beginning
When Frederick Smith, a Yale University undergraduate student started thinking about the air carrier
industry, it wasn't a new concept.

FedEx Express Division: The Cost of Service Delivery
My organization is FedEx, the courier company. I once worked there and still have friends there.
The company has a number of different divisions but my project will be focused on the Express
division, which is focused on the overnight courier business. The division has a geographic
structure, with operating divisions all over the world. The prices are generally for services, so for
example a domestic envelope by 9am or a domestic envelope by 10:30am. The revenue side of the
business is entirely on the pickup side, as no revenue is charged to receive a package. Therefore, the
entire delivery side of the cost structure is either a fixed cost or a variable cost that is built into the
price. This would have to be determined either way is reasonable and I do not know how FedEx
does this.
The cost of delivering the service is more difficult to ascertain, but I believe that it can be estimated.
Most of the service cost is considered to be a fixed cost. Intuitively, this makes sense because one
additional package or envelope has a negligible impact on the cost of flying the plane, and the
plane's schedule is not going to change in the short run. The variable part of the cost comes from the
cost of the courier working the route where the pickup is made. If some conclusions can be reached
as to the number of packages picked up by a courier in a day, an estimate of what the variable cost
of a package might be. There are also costs associated with trucks, but for the sake of

Fedex Express : Fedex Freight Services
Introduction
FedEx is a worldwide shipping and solutions corporation that provides services for: Time–sensitive
deliveries to all of the U.S. states and territories, logistics solutions and business support services.
FedEx operates through four divisions: FedEx Ground, FedEx Freight, FedEx Services, and FedEx
Express. FedEx Ground provides services in the U.S and Canada. The service offers Saturday
delivery with no additional charges. FedEx Freight provides time–sensitive truckloads. Services
extend through the U.S, Canada, Mexico, Puerto Rico, and the Virgin Islands. FedEx Services offers
solutions for global supply chains, data management services, and e–commerce to its customers.
FedEx Express was the first service offered by the company. It included the shipments of time–
sensitive and air–ground express services. FedEx is one of the worlds leading transportation
businesses delivering small parcels throughout the U.S and to 220 countries internationally.
Company History
Frederick W. Smith, creator of Federal Express came up with the idea while writing a term for a
class he was attending at Yale. His term paper revolved around the fact that mail takes an extended
amount of time to reach its recipient. He wanted to develop a delivery system that would be able to
deliver time–sensitive packages overnight.
The company was later developed when he purchased a controlling stake in Arkansas Aviation Sales
after his service in the Marine Corps. Frederick Smith's

Working At Fedex Express, My Boss Brian Buchwald
Working at FedEx Express, I had the privilege to interview my boss Brian Buchwald. We share the
same work ethic background with the both of us serving in the military but serving in different
branches. Brian served in the Army for 6 years, and then served in the Air Force for another 6 years
after exiting the Army. Brian just recently got promoted to Operations Manager at FedEx Express
after being with the company for only 3 years, which is quite incredible From the interview with
Brian, his comments really brought back memories of the work ethics and leadership from the
military. Even though, Brian exited the military as an E–6 in the Air Force and I exited the Army as
an E–5. A lot of managers would have to attend classes and training ... Show more content on
Helpwriting.net ...
Being in a Leadership position doesn't mean that the managers or supervisors get to do whatever
they want, but they do have to lead by example. There have been times where the both of us have
experienced certain events where we can hold specific friendships with our soldiers. Better way to
explain is when the uniform comes on, it's strictly business. We couldn't hang out with the soldiers
outside of work so that there wouldn't be any favoritism in any working environment with our
soldiers. It's all about the way he treated his soldiers and how he took care of his soldiers. From his
words, "If you take care of your people, your people take care of you." It's not all about dictatorship,
yelling at your soldiers and the rank on your chest. "Taking care of your people is a manager's first
priority" coming from Brian. Being the umbrella or the shield for you people is basically what
managers do to take care of their employees. Every company, whether if it was in the military or
outside of the military, that every employee has to follow and that's the proper "Chain of
Command." Basically if anything happens inside of work, whether if it's an incident or a traffic
citation, he would want to be informed immediately just so he could keep his group "off the radar"
from the Senior Operations Manager. When talking

Key Elements For Fedex Corporations ' Success From...
The FedEx Corporation has been the world's leading express shipping and distribution company
almost three decades. In its time frame, it has expanded into five companies that is spread across 211
counties. The purpose of this paper is to introduce some of the key elements to FedEx corporations'
success from strategy, innovation, planning, and ethics. This paper will also examine and compare
the four types of innovation theories in relation to innovation, planning, strategy, and business
ethics. Innovation Theories Innovation is defined as a method to doing or creating something
different or new. Before starting the innovation process, it is imperative that the plans create
opportunities to add growth to the company. When innovation ... Show more content on
Helpwriting.net ...
Value innovation can be achieved by implementing a focus on innovation and creation of new
market possibilities (Value Innovation, 2015). Kim and Mauborgne explains how innovative
companies beat their competitors by creating products or services for which there aren't any present.
With value innovation it doesn't mean that a company develops or creates new goods or services.
The goal of value innovation is to create new demands in efforts to change the market as well as
make competitors irrelevant. Value innovation can improve existing services as well as lower the
cost for the company and their customers. The Blue Ocean Strategy is a strategy that companies use
as an opportunity for quick profitable growth. It focuses on those markets within the same industry
that have not been in existence; therefore, competition is not an issue. The Blue Ocean Strategy is
different from the traditional strategy in that the traditional strategy focuses on value and cost as a
trade; however, for Blue Ocean Strategy, companies pursue the expansion of a current product and
low cost at the same time (Kim W. and Mauborgne, R., 2004). The key elements of the Blue Ocean
Strategy are: value proposition, profit proposition, and people proposition; however, if one of these
propositions is not addressed properly, then it causes an imbalance in an effort to execute the
strategy. (Kim, W.

Fedex E-Commerce
SenseAware information service unveiled by FedEx
TELECOMWORLDWIRE–17 November 2009–SenseAware information service unveiled by
FedEx(C)1994–2009 M2 COMMUNICATIONS http://www.m2.com
Transportation, e–commerce and business services provider FedEx Corp (NYSE:FDX) announced
on Tuesday the introduction of SenseAware powered by FedEx, a next generation information
service that combines a GPS sensor device and a web–based collaboration platform.
According to the company, the solution, developed by the FedEx innovation team, is an open,
adaptive sensor information sharing platform. It will serve customers who need near real–time
visibility and insight into their shipment and enable business decision makers to easily collaborate
on many types of ... Show more content on Helpwriting.net ...
In February 2004 Kinko 's was bought by FedEx for $2.4 billion and then became known as FedEx
Kinko 's Office and Print Centers. Currently, Brian Phillips is the President and Chief Executive
Officer, following Ken May 's departure on March 7, 2008.[3][4]
Locations of FedEx Office centers include Australia, Canada, China, Japan, Korea, Kuwait, Mexico,
Netherlands, United Arab Emirates, United Kingdom, and the United States of America.
FedEx Office 's primary competitors include The UPS Store, OfficeMax, AlphaGraphics, Staples,
Sir Speedy, and VistaPrint.
On June 2, 2008, FedEx announced that they were rebranding FedEx Kinko 's to be FedEx Office,
with the intent that it would more accurately represent the broader role the company envisioned for
the company. With this change, FedEx Office has become the retail branch of the FedEx
Corporation. As of late 2009, some stores and branding still show FedEx Kinko 's. FedEx Office
offers the same services that FedEx Kinko 's Office and Print Center locations did previously.
Services
FedEx Office offers a wide variety of production and finishing services, as well as FedEx shipping;
however they are best known for making photocopies. Most centers have three distinct sections:
self–service, shipping, and production.
FedEx Office also offers signs and banners. The prices

Inside Fedex Express
(unclassified paper)
Secretary of Defense Fellowship Program
2005–2006
Inside FedEx Express
By
Captain Gary Peterson
12 May 2006
Edited by
Ms. Gerry Yemen
Inside FedEx Express
Introduction
As a Secretary of Defense Corporate Fellow during 2005–2006, I was assigned to work at FedEx
Express located in Memphis, Tennessee. FedEx Express provides time–critical delivery services and
associated information assistance globally. It is one of several Operating Companies (OPCO) within
FedEx Corporation. Other OPCOs include: FedEx Custom Critical, FedEx Ground, FedEx Freight,
and FedEx Kinko's. Each OPCO operates independently, competes collectively, and manages
collaboratively. FedEx Services, FedEx Trade Networks, ... Show more content on Helpwriting.net
...
What began as domestic delivery became global delivery with the acquisition of Flying Tigers in
1989. ByIn 1995, FedEx became the sole U.S. based all cargo carrier in China.
Time–critical package delivery expanded to include deferred delivery with the 1998 purchase of
Caliper, which owned RPS, and became FedEx Ground in 2000. Viking Freight, the Less–Than–
Truckload (LTL) component of that purchase, was initially less important than Caliper. But Smith
and his senior executives recognized the opportunity to expand their delivery reach and in 2001
bought American Freightways to combine with Viking to make FedEx Freight.
FedEx Services was created in 2000 as a vehicle to merge Sales, Marketing, and Technology support

for FedEx Express and FedEx Ground. This "manage collaboratively" effort was a well–devised
method of creating efficiency and customer focus into the FedEx brand, while maintaining
independent operating companies. Today, Services coordinates these functions and ecommerce
activities for FedEx Freight as well.
In 2004 Kinko's became FedEx Kinko's. Well over a thousand retail sites offered attractive outlets to
reach FedEx retail customers. FedEx also placed a bet on providing business solutions as opposed to
only package delivery. Kinko's catersed to small businesses–a key market for growth.
FedEx and the Secretary of Defense

Fedex, An International Express Shipping Company
Page 1
Federal Express, or now known as FedEx, is an international express shipping company that ships
anything from envelopes and small packages to large freight. It was the brain child of college
student Fredrick Smith, when in 1965 at Yale a professor assigned the class to invent an industry. At
that time the only option companies had was to utilized passenger routes to ship packages, which
was not very efficient for time sensitive deliveries. Six years later after Smith left the military he
bought a small company and experienced how difficult it was to get supplies delivered within a
couple of days. Remembering the paper he had written in college, Smith founded Federal Express in
1973. Starting with 14 small planes today it has grown into the world's largest al–cargo air fleet.
By 1980 FedEx was way ahead of the competition and the company was growing by 40 percent per
year with 1 billion in revenue. Through many international acquisitions and mergers they have
grown internationally and now delivery to over 220 countries. As the demand for express freight
shipments increased so did the need to ship and receive documents overnight. The overnight letter
service was introduced by FedEx in 1981 and is now a part of standard business practices for most
companies in America and the world. Many companies have multiple overnight deliveries and
pickups throughout the day. FedEx saw the future potential of overnight letter, package and freight
deliveries and started to

Fedex Paper
Blue = Leighton
Red = Karissa
Brown = Adam
Black = Jane
The Battle for Value, 2004: FedEx Corp. vs. United Parcel Service, Inc.
FedEx will produce superior financial returns for shareowners by providing high value–added
supply chain, transportation, business, and related information services through focused operating
companies competing collectively, and managed collaboratively, under the respected FedEx brand.
FedEx Mission Statement (Excerpt)
We serve the evolving distribution, logistics, and commerce needs of our customers worldwide,
offering excellence and value in all we do. We sustain a financially strong company, with broad
employee ownership, that provides a long–term competitive return to our shareowners.
UPS Mission ... Show more content on Helpwriting.net ...
While FedEx chose the strategy of a local partnership, UPS chose to enter the market alone. In 2005
UPS bought out the remaining shares of gained ownership of Sinotrans. This gave UPS 89 operating
facilities in 45 different locations, covering over 330 cities throughout China. There are challenges
though: * Foreign airlines cannot run domestic routes * EMS, the local parcel delivery service, is
less expensive than the entering international companies (FedEx, UPS, DHL, etc.) * Brand
recognition is low on the mainland, this goes back to Chinese culture of keeping with tradition
(including traditional companies) UPS was able to overcome this with their participation in the
Olympic Games
(Charlotte – Business)
The air–express segment of the domestic package–delivery market – including letters and packages,
overnight, deferred and air or air–and–ground – made up $25 billion of the $45 billion industry
(Bruner & Carr, 2010) and is a key driver for both firms in Asian territories (Bruner &
Carr, 2010) along with commercial volume.
FedEx and UPS Goals: the tortoise and the hare FedEx and UPS, although competitive and both
aggressively targeting the Chinese market, approached the challenge with slightly different goals.
These goals, which coincide with the

Mission Statement Of Fedex
FedEx's mission statement declares that FedEx Corporation will produce superior financial returns
for its shareowners by providing high value–added logistics, transportation, and related information
services through focused operating companies. Customer requirements will be met in the highest
quality manner appropriate to each market segment served. FedEx Corporation will strive to develop
mutually rewarding relationships with its employees, partners, and suppliers. Safety will be the first
consideration in all operations. Corporate activities will be conducted to the highest ethical and
professional standards (Campbell, 1997). At the same time, FedEx Corporation's vision is a world
where goods and information move quickly and seamlessly. In an environment where businesses
source raw materials and parts globally, FedEx moves high–value goods quickly between continents
and across time zones for businesses that serve their customers through shipment of their goods to
varying destinations. People live in a society where global information and transportation networks
can shrink time and distance, creating competitive advantages for businesses, customers, and anyone
who uses FedEx services. While FedEx does incorporate some of the aforementioned strategies,
each of its employees helps to deliver the necessary quality of work in order for FedEx to continue
its rise as a worldwide transporter of goods (Campbell, 1997). One of the strengths that FedEx
possesses include superior

Fedex
FedEx Corp.
URL:http://www.fedex.com
Email:info@fedex.com
[pic]
Business Description:
FedEx Corp., founded by Frederick W. Smith, began operations in April 1973 and was incorporated
on October 2, 1997. FedEx Corp. is a publicly traded company on the New York Stock Exchange
and headquartered in Memphis, TN. Fedex Corporation was formed in January 1998 with the
acquisition of Caliber System Inc. The company reports in four major business segments. FedEx
Express provides time–certain delivery within one to three business days serving markets that
comprise more than 90 percent of the world 's gross domestic product. FedEx Ground provides low–
cost, day–certain service to every business address in the United States, Canada and Puerto Rico ...
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| |11–Oct–2012 NYSE Symbol FDX In S&P

Creating Federal Express

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