After studying this chapter, you should be able to do the following:
1. Describe the nature and role of vision statements in strategic management.
2. Describe the nature and role of mission statements in strategic management.
3. Discuss the process of developing a vision and mission statement.
4. Discuss how clear vision and mission statements can benefit other strategic-management activities.
5. Describe the characteristics of a good mission statement.
6. Identify the components of mission statements.
7. Evaluate mission statements of different organizations and write effective vision and mission statements.
It is especially important for managers and executives in any organization to agree on the basic vision that the firm strives to achieve in the long term.
Many organizations have both a vision and mission statement, but the vision statement should be established first and foremost.
Table 2-1 provides examples of vision statements with comments from the textbook author.
An enduring statement of purpose that distinguishes one organization from other similar enterprises, the mission statement is a declaration of an organization’s “reason for being.”
All organizations have a reason for being, even if strategists have not consciously transformed this reason into writing.
Clear vision and mission statements are needed before alternative strategies can be formulated and implemented. As many managers as possible should be involved in the process of developing these statements because, through involvement, people become committed to an organization.
King and Cleland recommend that organizations carefully develop a written mission statement in order to reap the following benefits:
1. To make sure all employees/managers understand the firm’s purpose or reason for being.
2. To provide a basis for prioritization of key internal and external factors utilized to formulate feasible strategies.
3. To provide a basis for the allocation of resources.
4. To provide a basis for organizing work, departments, activities, and segments around a common purpose.
Ten benefits of having a clear mission and vision are provided in Table 2-2.
A mission statement is a declaration of attitude and outlook. It usually is broad in scope for at least two major reasons. First, a good mission statement allows for the generation and consideration of a range of feasible alternative objectives and strategies without unduly stifling management creativity.
Second, a mission statement needs to be broad to reconcile differences effectively among, and appeal to, an organization’s diverse stakeholders, the individuals and groups of individuals who have a special stake or claim on the company.
Stakeholders are the individuals and groups of individuals who have a special stake or claim on the company.
An effective mission statement describes an organization’s purpose, customers, products or services, markets, philosophy, and basic technology. According to Vern McGinnis, a mission statement should:
(1) define what the organization is and what the organization aspires to be,
(2) be limited enough to exclude some ventures and broad enough to allow for creative growth,
(3) distinguish a given organization from all others,
(4) serve as a framework for evaluating both current and prospective activities, and
(5) be stated in terms sufficiently clear to be widely understood throughout the organization.
The mission statement should reflect the anticipations of customers. Rather than developing a product and then trying to find a market, the operating philosophy of organizations should be to identify customers’ needs and then provide a product or service to fulfill those needs.
Mission statements can and do vary in length, content, format, and specificity. Most practitioners and academicians of strategic management feel that an effective statement should include the nine mission statement components presented on these two slides.
Note: The numbers in parentheses correspond to the nine components listed on page 49. Perhaps the best way to develop a skill for writing and evaluating mission statements is to study actual company missions. Thus, Table 2-5 provides a component-by-component critique of two actual mission statements from PepsiCo and Royal Caribbean.
The Royal Caribbean statement includes only six of the nine components, comprises 86 words total, and lacks a customer perspective. The Royal Caribbean statement merely includes the word customer(s), which is inadequate to be considered written from a customer perspective.
Proposed, exemplary mission statements for Avon and L’Oreal are provided in Table 2-7. These rival firms have uniquely different competitive advantages in that Avon utilizes door-to-door sales representatives to gain competitive advantage, whereas L’Oreal markets products in thousands of retail outlets. The proposed Avon and L’Oreal statements have the characteristics described earlier, and include the nine components written from a customer perspective.