Achievement Chart

1. ACHIEVEMENT CHART
HOUSEKEEPING NC II
436 Hours
ProvideHousekeepingServiceto
Guest
RequestsandServiceareacceptedand
recorded
Set-upequipmentinguestroomin
accordancewiththerequestofthe
Liasewithotherstaffanddepartment
toprovidesupportservices
CleanandPrepareRoomsfor
IncomingGuest
Selectcorrectcleaning,suppliesand
equipmentrequiredforservicing
Identify,selectandloadthetrolley
withsufficientsupplies
CorrectRoomsareidentifiedrequiring
services
StripBeddingsandmatress,pillows
andlinnensarecheck
Segregateitemsareforwardedto
LaudryDepartment
BedMake-up
RoomMake-up
Cleanandcheckallfurnitures,fixtures,
andfittings
Check,replenishedandreplacedroom
supplies
Roomsaredouble-checkfordefects
andpossibleinfestations
Discreetandimmeditaereportof
unsual,suspiciousoccurrenceinthe
establishment
Lostandfounditemsarecollectedand
reportedtoimmediatesuperior
ProvideValet/ButlerService
Establishedgoodrapportbetween
guestthrucommunications
Accessandutilizeguest'srecordin
providingpersonalizedservice
Valetgroomingandcommunication
standardswerefollowed
Luggagewereetinroombasedonthe
guestrequest
Prepareandpresentclothesto
appropriatelyreadyfortheguest
PersonalizedServices
LaundryLinenandGuestClothes
Pick-upguestclothesinaccordance
withenterprisestandards
Pick-upin-houseitemsinaccordance
withenterprisestandards
Itemsarecorrectlysortedandcounted
tocleaningprocess
Checkforstainsforpropertreatment
Textiles/fabricswerelaundered
accordingtolabels
Checkfordamageduringtheprocess
Cleaningagentsandchemicalswere
areusedinaccordancewith
manufaturer'sinstruction
Checkitemsafterthelaudering
processtoensurequalityofcleaning
CompleteandCorrectPressingand
FinishingProcessofTextilein
accordancewithenterprisestandards
Performedpostcleaningactivity
Checkedtheresultsandtake
appropriateactions
Processinternalrecordsandbillings
Deliveredguestclothes
Deliveredin-houseitems
CleanPublicAreas,Facilitiesand
Equipment
Selectequipmentsforcleaningtobe
done
Checkequipmentsifcleanandinsafe
workingcondition
PracticeOccupationalHealthand
SafetyProcedures
PersonalProtectiveEuipmentswere
used
Assessfurnitures,wallings,ceilingand
fixturestobecleaned
AppiedCleaningechniques
Cleanandstoretheequipmentsand
chemicalsaccordingtomanufacturer's
instruction
Preparewetanddryareasforcleaning
andhazardswereassessedand
identified
Selectandapplycleaningagentson
specificareas
Equipmentsweresafelyused
Poperdisposalofgarbageandchemicals
Cleanequipmentsafterused
RoutinaryPreventiveMaintenance
Identifieddefectswererepoted
immediately
Storedeuipmentindesigntedareaand
readyfornextuse
Storechemicalsincontrolled
conditions
Dealwith/handleIntoxicatedguests
Assessthelevelofintoxication
Politelyofferedanassistance
Reportimmediatelythedifficult
situationtoimmediatesuperior
Emergencycasesshouldbereported
andseekforhelp
EstablishmentsProcedureswere
applied
Assisttheguesttoleavethepremises
Dealwithintoxicatedguest
Dealtwithunderagedrinkers
PracticeAlcoholregulation
1
2
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4
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NAME OF TRAINEE
Trainer:
HOUSEKEEPING NC II
COC 1 - Deal with/Handle Intoxicated Guests
C - Completed
NYC - Not Yet Completed
Legend:
COC 1 - Provide Valet/Butler Service COC 2 - Provide Housekeeping to Guest
COC 2 - Clean and Prepare Room for Incoming
COC 2 - Deal with/Handle Intoxicated Guests
COC 4 - Provide Laundry Service
COC 4 - Deal with/Handle Intoxicated Guests
COC 3 - Clean Public Areas
COC 3 - Deal with/Handle Intoxicated Guests