Progress and Achievement Chart for Housekeeping NC II
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This document outlines the achievement chart for a 436-hour Housekeeping NC II training program. The program covers key housekeeping tasks like providing housekeeping services to guests, cleaning and preparing rooms for incoming guests, providing laundry and valet services, and cleaning public areas. It also covers how to deal with intoxicated guests, underage drinkers, and alcohol regulations. Trainees are assessed on their completion of each competency area by their trainer who indicates whether an area is fully completed or still in progress.
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Progress and Achievement Chart for Housekeeping NC II
- 1. ACHIEVEMENT CHART HOUSEKEEPING NC II 436 Hours ProvideHousekeepingServiceto Guest RequestsandServiceareacceptedand recorded Set-upequipmentinguestroomin accordancewiththerequestofthe Liasewithotherstaffanddepartment toprovidesupportservices CleanandPrepareRoomsfor IncomingGuest Selectcorrectcleaning,suppliesand equipmentrequiredforservicing Identify,selectandloadthetrolley withsufficientsupplies CorrectRoomsareidentifiedrequiring services StripBeddingsandmatress,pillows andlinnensarecheck Segregateitemsareforwardedto LaudryDepartment BedMake-up RoomMake-up Cleanandcheckallfurnitures,fixtures, andfittings Check,replenishedandreplacedroom supplies Roomsaredouble-checkfordefects andpossibleinfestations Discreetandimmeditaereportof unsual,suspiciousoccurrenceinthe establishment Lostandfounditemsarecollectedand reportedtoimmediatesuperior ProvideValet/ButlerService Establishedgoodrapportbetween guestthrucommunications Accessandutilizeguest'srecordin providingpersonalizedservice Valetgroomingandcommunication standardswerefollowed Luggagewereetinroombasedonthe guestrequest Prepareandpresentclothesto appropriatelyreadyfortheguest PersonalizedServices LaundryLinenandGuestClothes Pick-upguestclothesinaccordance withenterprisestandards Pick-upin-houseitemsinaccordance withenterprisestandards Itemsarecorrectlysortedandcounted tocleaningprocess Checkforstainsforpropertreatment Textiles/fabricswerelaundered accordingtolabels Checkfordamageduringtheprocess Cleaningagentsandchemicalswereare usedinaccordancewithmanufaturer's instruction Checkitemsafterthelauderingprocess toensurequalityofcleaning CompleteandCorrectPressingand FinishingProcessofTextilein accordancewithenterprisestandards Performedpostcleaningactivity Checkedtheresultsandtake appropriateactions Processinternalrecordsandbillings Deliveredguestclothes Deliveredin-houseitems CleanPublicAreas,Facilitiesand Equipment Selectequipmentsforcleaningtobe done Checkequipmentsifcleanandinsafe workingcondition PracticeOccupationalHealthand SafetyProcedures PersonalProtectiveEuipmentswere used Assessfurnitures,wallings,ceilingand fixturestobecleaned AppiedCleaningechniques Cleanandstoretheequipmentsand chemicalsaccordingtomanufacturer's instruction Preparewetanddryareasforcleaning andhazardswereassessedand identified Selectandapplycleaningagentson specificareas Equipmentsweresafelyused Poperdisposalofgarbageandchemicals Cleanequipmentsafterused RoutinaryPreventiveMaintenance Identifieddefectswererepoted immediately Storedeuipmentindesigntedareaand readyfornextuse Storechemicalsincontrolled conditions Dealwith/handleIntoxicatedguests Assessthelevelofintoxication Politelyofferedanassistance Reportimmediatelythedifficult situationtoimmediatesuperior Emergencycasesshouldbereported andseekforhelp EstablishmentsProcedureswere applied Assisttheguesttoleavethepremises Dealwithintoxicatedguest Dealtwithunderagedrinkers PracticeAlcoholregulation 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 NAME OF TRAINEE Trainer: HOUSEKEEPING NC II COC 1 - Deal with/Handle Intoxicated Guests C - Completed NYC - Not Yet Completed Legend: COC 1 - Provide Valet/Butler Service COC 2 - Provide Housekeeping to Guest COC 2 - Clean and Prepare Room for Incoming COC 2 - Deal with/Handle Intoxicated Guests COC 4 - Provide Laundry Service COC 4 - Deal with/Handle Intoxicated Guests COC 3 - Clean Public Areas COC 3 - Deal with/Handle Intoxicated Guests