This document provides information about SCORE's "Achieve Your Business Dream" workshops and related Facebook group. It describes:
- The Facebook group is for people who attend the workshops to network and communicate with presenters. Membership requires approval to join the private group.
- Expectations for each of the 4 workshop weeks, covering topics like marketing, accounting, financing and business plans.
- Homework assignments include describing 5-year profit expectations and drafting mission/vision/value statements.
- Marketing fundamentals like the four P's and generating product concepts through identifying customer pain points are discussed. Members are guided to define their product concepts and review business processes.
How to start an e commerce start-up (A step by step guide)Amit Kumar
In a master class to a group of startup founders and enthusiasts, Amit Kumar (CEO of OLX Autos) presents a step by step guide to build an e-commerce business.
Your Value Proposition is the reason that customers choose to buy from you, it needs to be a core business skill. This slideshare shows you how to develop compelling value propositions with a focus on B2B companies
This document provides information about an online classroom for the Achieve Your Business Dream (AYBD) workshops. It outlines the steps to access content from the AYBD program, which is made available weekly for a month after each program. Participants can access materials by visiting the provided URL and logging in as a guest with the given password. Any questions should be directed to the specified contact.
Accelerate growth through sales!
The Sales Audit powered by Verde Martin is a sales acceleration process that helps small and mid-sized business leaders find new revenues, savings, and efficiencies by maximizing the sales process through our own tested and proven sales audit system.
Not unlike a financial audit measures gaps in financials, we walk businesses through a Sales Audit to measure gaps in your sales process.
It’s no secret that sales make the world go round. Selling drives the economy, feeds growth, and pushes innovation. It’s crucial that your business creates a sales strategy and invests the time to do it well, because sales can make or break your business. You can have the best idea or product in the world, but unless you can sell it, nothing happens.
We will help you identify your unique sales needs and gaps in your current sales process, and then we work with you to design a custom sales program to fill in those gaps and meet the everyday needs of your business, creating an easy-to-follow path to increased sales.
Verde Martin has supported over 100 for-profit and non-profit organizations since starting in 2007 with a proven track record of success.
Once the sales audit process is completed, customers realize an average 30% increase in profits over the duration of a year.
This document discusses how to create an effective unique value proposition (UVP) to win customers and influence sales. It begins by introducing the presenter and defining a UVP. It then explains that many businesses lack a complete UVP that focuses on both business value and personal value. The document outlines seven components prospects value and provides a tool to score a UVP. It stresses the importance of understanding customer personas and tailoring products/services to their needs and pains. Personal values are especially important to address as research shows they heavily influence purchasing decisions. The document encourages assessing one's UVP against competitors and identifying areas for improvement.
This document provides an overview of the key components that should be included in a business plan. It discusses the importance of having a business plan to define goals and reduce risks. The major sections covered include an executive summary, opportunity analysis, execution plan, team and company overview, and financial projections. For each section, it outlines the essential information that should be presented, such as the problem being solved, target market, competition, marketing strategy, milestones, and financial statements. The overall summary emphasizes having a clear and compelling narrative that convinces readers the business is worth investing in or supporting.
How to start an e commerce start-up (A step by step guide)Amit Kumar
In a master class to a group of startup founders and enthusiasts, Amit Kumar (CEO of OLX Autos) presents a step by step guide to build an e-commerce business.
Your Value Proposition is the reason that customers choose to buy from you, it needs to be a core business skill. This slideshare shows you how to develop compelling value propositions with a focus on B2B companies
This document provides information about an online classroom for the Achieve Your Business Dream (AYBD) workshops. It outlines the steps to access content from the AYBD program, which is made available weekly for a month after each program. Participants can access materials by visiting the provided URL and logging in as a guest with the given password. Any questions should be directed to the specified contact.
Accelerate growth through sales!
The Sales Audit powered by Verde Martin is a sales acceleration process that helps small and mid-sized business leaders find new revenues, savings, and efficiencies by maximizing the sales process through our own tested and proven sales audit system.
Not unlike a financial audit measures gaps in financials, we walk businesses through a Sales Audit to measure gaps in your sales process.
It’s no secret that sales make the world go round. Selling drives the economy, feeds growth, and pushes innovation. It’s crucial that your business creates a sales strategy and invests the time to do it well, because sales can make or break your business. You can have the best idea or product in the world, but unless you can sell it, nothing happens.
We will help you identify your unique sales needs and gaps in your current sales process, and then we work with you to design a custom sales program to fill in those gaps and meet the everyday needs of your business, creating an easy-to-follow path to increased sales.
Verde Martin has supported over 100 for-profit and non-profit organizations since starting in 2007 with a proven track record of success.
Once the sales audit process is completed, customers realize an average 30% increase in profits over the duration of a year.
This document discusses how to create an effective unique value proposition (UVP) to win customers and influence sales. It begins by introducing the presenter and defining a UVP. It then explains that many businesses lack a complete UVP that focuses on both business value and personal value. The document outlines seven components prospects value and provides a tool to score a UVP. It stresses the importance of understanding customer personas and tailoring products/services to their needs and pains. Personal values are especially important to address as research shows they heavily influence purchasing decisions. The document encourages assessing one's UVP against competitors and identifying areas for improvement.
This document provides an overview of the key components that should be included in a business plan. It discusses the importance of having a business plan to define goals and reduce risks. The major sections covered include an executive summary, opportunity analysis, execution plan, team and company overview, and financial projections. For each section, it outlines the essential information that should be presented, such as the problem being solved, target market, competition, marketing strategy, milestones, and financial statements. The overall summary emphasizes having a clear and compelling narrative that convinces readers the business is worth investing in or supporting.
Your unique value proposition is one of the most critical components of your entire business. You will win more customers and boost revenues if you craft a UVP that incorporates business value and personal value.
According to Breonna Bergstrom, a marketing process is:
“A series of steps that allow organizations to identify customer problems, analyze market opportunities, and create marketing materials to reach the desired audience.”
STEPS OF MARKETING PROCESS
1. Understand the customer needs.
2. Develop a basic strategy.
3. Make a decision.
4. Execute a plan.
5. Deliver the results.
The Marketing Mix is a concept established in 1960 by Jerome McCarthy while he was on a Ford Foundation Fellowship at Harvard Business School and MIT.
While the term marketing mix had been in use since the 40’s, it was McCarthy who distilled it to the four P’s (Product, Price, Place and Promotion).
The 4 Ps of Marketing Mix
Product
Price
Place
Promotion
Writing Business Plan
What Is a Business Plan?
Why do You need?
Table of contents
Describe
Introduce
Products or Services
Unique selling points
Management
Marketing
Marketing Mix
Promotional Strategy
Future Growth and Expansion
Key Success Factors
Financial documents Mistake to avoid
This document outlines five questions to evaluate the viability of a business idea: 1) What is the product/service and does it meet a customer need? 2) What is the business model and is it economically viable? 3) How large is the potential market and what market share could be achieved? 4) How can the business be protected from competitors? 5) What will the founder get personally from the business in terms of money, pride of ownership, and enjoyment? The document provides guidance on thoroughly researching answers to these questions before committing to a new business idea.
I will reveal the "8 Steps to Creating A Proposal that wins clients like AT&T, Legal Zoom and Hitachi." Writing a winning marketing proposal is key to winning new business. Over the years, I have written many bad and good ones, but learned over time how to write winning proposals. This video training will give you all the elements to have in your winning proposal. From the logical progression, to the best way to tell your story. For more information on growing your business, go to http://JasonSwenk.com/playbook/
If you would like the EXACT MARKETING PROPOSAL TEMPLATE that I used, go here... http://jasonswenk.com/get-proposal-template/
Part 4 of the BIG Boot Camp on Keller's Brand Equity Model. Looking at responses - how our customers reflect the brand an what we do to create the desired response
The document discusses the process of product development, which involves identifying customer needs and wants, creating a product to meet those needs, and testing and refining the product. An important part of product development is concept development, which includes identifying target specifications through market research, analyzing competitors, developing product concepts, and selecting a final concept. The stages of concept development ensure an entrepreneur understands customer needs and develops a product that offers a unique value proposition compared to competitors.
The document discusses analyzing market needs through market analysis and research. It describes identifying target markets and their functional and emotional needs. Steps are provided to identify market needs, including taking stock of current marketing, researching competitors, conducting market research, identifying target customers, and evaluating branding and marketing materials. Meeting customer needs requires understanding who they are, what they want, and their expectations. Failing to meet expectations can result in customers going elsewhere.
Pitch method : SIMAC or persuasive selling formatEloquens
SIMAC is a pitching method that has proven very successful in commercial and business contexts. The method helps you create a pitch that contains five successive steps :
1- Summarize your Situation;
2- State your Idea;
3- Explain the Mechanism of your idea, how it works;
4- List the Advantages of your idea, its key benefits;
5- Conclude your pitch and define clear next steps.
The document discusses establishing a private Facebook group called "SCOREJAX - Achieve Your Business Dream Community" to allow people who attend Achieve Your Business Dream workshops to network and communicate with presenters, providing instructions for joining the private group. It also provides an overview of SCORE as a nonprofit organization dedicated to helping small businesses through education and mentorship, as well as information on upcoming workshops and online resources available through SCORE.
This document provides an overview of how to create an effective pitch deck for a mobile app startup. It includes recommendations for the types of slides that should be included (cover, problem, solution, demo, traction, market, business model, team, expertise, vision, competition, ask), as well as examples and tips for each slide. Key recommendations include clearly explaining the problem being solved, demonstrating the solution and key features, providing metrics to show traction or potential market size, detailing the business model and revenue streams, highlighting the expertise and experience of the founding team, and establishing the vision and competitive advantages.
The most fatal mistake to avoid as a startupDavid Jackson
The document discusses the most fatal mistake startups can make, which is scaling prematurely before achieving product-market fit. It defines product-market fit as having customers that love the product and a plausible monetization strategy. Startups are warned to focus on building a great product and validating their business plan, rather than growing headcount or marketing, until these metrics are met. Common reasons for premature scaling are a lack of clear product metrics and pressure from investors, which founders can avoid by appointing metric owners and regularly communicating progress.
CallidusCloud C3 2014; Aligning Sales & Marketing Into a Cohesive, Sales Acce...Heinz Marketing Inc
Matt Heinz presented on aligning sales and marketing into a cohesive sales acceleration machine. He discussed calculating pipeline and lead needs, understanding customer needs and buying processes, developing content and lead nurturing processes, measuring collaboration between sales and marketing, and getting sales teams to utilize marketing content to help make sales. The presentation provided various frameworks and best practices for sales and marketing alignment.
The document provides a strategy recommendation for a shoe company. It summarizes the company's background, including that it was established in 2006 and currently has 4 stores. It identifies areas for innovation, such as leveraging IT to improve sales, customer satisfaction, and inventory management. It proposes next steps like conducting a market survey, analyzing products, and designing a new marketing model. The consultant would document current processes, gather stakeholder needs, and provide a recommendation kit and project proposal to modernize operations through e-commerce and technology.
This document provides guidance on developing a go-to-market strategy for a startup. It discusses establishing a business point of view, defining the target market through demographics and psychographics, analyzing competition, and creating competitive advantages. It also covers developing marketing channels, metrics to test like acquisition, activation, retention and referral, and creating a pre-launch marketing plan including building a splash page and testing with beta users. The document emphasizes choosing a niche, setting goals and budgets, testing ideas, leveraging user referrals, targeting influencers, and adapting strategies based on what works.
BUSINESS PLAN
Creating an extensive business plan is unnecessary for most businesses to get started. Keep it short when
you are getting started. You don’t have time to write a 50-page document and no one wants to read it
either. However, the exercise of creating a business plan offers you several benefits that more than
outweigh the investment of time:
• The process of thinking and writing the plan provides clarity to your business • If capital is needed from beyond your savings, investors want to see a plan that demonstrates a solid
understanding and vision for your business • The plan will help you to prioritize the tasks that are most important • With growth, the plan offers a common understanding of the vision to new leaders • It is something you should continually review and update over time
A simple business plan for a product or service company that is just forming, can be completed rather
quickly. Write it simply keeping in mind who the audience might be. It needs to be understandable,
readable, and realistic.
This template is organized into seven sub-plans or sections to be completed. It is recommended to
complete the Executive Summary last once the other sections have been completed. As you move from
the Company Overview to the Financial Plan, the writing should tell the story of your motivation, your
vision, why you will be successful, how you will achieve success, and how you will measure it.
It will be important to keep your plan up to date so you can see your progress, celebrate success, and
adjust where you missed the mark. This is best done on a quarterly, if not monthly basis
Business Model Canvas and How to validate the ideaardiansarach
The document provides guidance on conducting market validation for a new business idea or product. It outlines key steps, including writing goals and assumptions, assessing market size and share, conducting customer interviews, testing the product or service, understanding competitors, and pitching the idea concisely. The validation process helps determine if there is real customer need and evaluates factors critical for business success, such as differentiation from competitors and monetization strategy. User testing and feedback are emphasized to refine the product-market fit before full launch.
Project of selling and sales management of MagazineDurgadatta Dash
Includes all the phases of sales along with sales pitch, sales force evaluation, sales forecasting, sales quota and budgeting and territory design along with the organizational structure.
The document discusses sales funnels and the customer journey. It begins by defining a sales funnel as a step-by-step process used to analyze a customer's shopping journey and bring them closer to an offer through strategic sales and marketing tactics. It then discusses why sales funnels are important for acquiring customers profitably, consistent revenue, and improving business processes. The document outlines the typical stages in a sales funnel - awareness, interest, decision, action - and provides examples of tactics used at each stage. It concludes by discussing the seven steps in a typical sales process - prospecting, preparation, approach, presentation, handling objections, closing, and follow-up.
JAX Bridges is a small business initiative of the JAX Chamber that provides experiential training and education to help launch, scale, and advance local businesses. Their 2-year focus is outlined in a vision organizer document, with goals of reaching $500k in revenue and $50k in profits by 2023. This will be accomplished through a hybrid online/offline program consisting of sprint cycles, improved digital experiences, and a 3 block curriculum supporting ideation, validation, and growth opportunities for participants. The program aims to strengthen the local entrepreneurial ecosystem through successful participant outcomes, pitches, and cohorts.
The document discusses opening an urgent care clinic that provides convenient and affordable medical care from experienced doctors. It outlines key aspects of running the business including healthcare providers, suppliers, insurance companies, licensing, facilities, equipment, medical supplies, billing, collections, payroll, marketing, and acquiring customers. Customer segments include private pay individuals, insurance, workers compensation, physicals, and occupational medicine. The objective of the business impacts the approach to customer acquisition, whether the goal is cost reduction, increased transactions, higher sales, or greater profits. A revenue model involves exchanging value for customers through solutions offered by the business. Pricing can be based on costs, customers, or competition.
More Related Content
Similar to Achieve Your Business Dreams - Session 2
Your unique value proposition is one of the most critical components of your entire business. You will win more customers and boost revenues if you craft a UVP that incorporates business value and personal value.
According to Breonna Bergstrom, a marketing process is:
“A series of steps that allow organizations to identify customer problems, analyze market opportunities, and create marketing materials to reach the desired audience.”
STEPS OF MARKETING PROCESS
1. Understand the customer needs.
2. Develop a basic strategy.
3. Make a decision.
4. Execute a plan.
5. Deliver the results.
The Marketing Mix is a concept established in 1960 by Jerome McCarthy while he was on a Ford Foundation Fellowship at Harvard Business School and MIT.
While the term marketing mix had been in use since the 40’s, it was McCarthy who distilled it to the four P’s (Product, Price, Place and Promotion).
The 4 Ps of Marketing Mix
Product
Price
Place
Promotion
Writing Business Plan
What Is a Business Plan?
Why do You need?
Table of contents
Describe
Introduce
Products or Services
Unique selling points
Management
Marketing
Marketing Mix
Promotional Strategy
Future Growth and Expansion
Key Success Factors
Financial documents Mistake to avoid
This document outlines five questions to evaluate the viability of a business idea: 1) What is the product/service and does it meet a customer need? 2) What is the business model and is it economically viable? 3) How large is the potential market and what market share could be achieved? 4) How can the business be protected from competitors? 5) What will the founder get personally from the business in terms of money, pride of ownership, and enjoyment? The document provides guidance on thoroughly researching answers to these questions before committing to a new business idea.
I will reveal the "8 Steps to Creating A Proposal that wins clients like AT&T, Legal Zoom and Hitachi." Writing a winning marketing proposal is key to winning new business. Over the years, I have written many bad and good ones, but learned over time how to write winning proposals. This video training will give you all the elements to have in your winning proposal. From the logical progression, to the best way to tell your story. For more information on growing your business, go to http://JasonSwenk.com/playbook/
If you would like the EXACT MARKETING PROPOSAL TEMPLATE that I used, go here... http://jasonswenk.com/get-proposal-template/
Part 4 of the BIG Boot Camp on Keller's Brand Equity Model. Looking at responses - how our customers reflect the brand an what we do to create the desired response
The document discusses the process of product development, which involves identifying customer needs and wants, creating a product to meet those needs, and testing and refining the product. An important part of product development is concept development, which includes identifying target specifications through market research, analyzing competitors, developing product concepts, and selecting a final concept. The stages of concept development ensure an entrepreneur understands customer needs and develops a product that offers a unique value proposition compared to competitors.
The document discusses analyzing market needs through market analysis and research. It describes identifying target markets and their functional and emotional needs. Steps are provided to identify market needs, including taking stock of current marketing, researching competitors, conducting market research, identifying target customers, and evaluating branding and marketing materials. Meeting customer needs requires understanding who they are, what they want, and their expectations. Failing to meet expectations can result in customers going elsewhere.
Pitch method : SIMAC or persuasive selling formatEloquens
SIMAC is a pitching method that has proven very successful in commercial and business contexts. The method helps you create a pitch that contains five successive steps :
1- Summarize your Situation;
2- State your Idea;
3- Explain the Mechanism of your idea, how it works;
4- List the Advantages of your idea, its key benefits;
5- Conclude your pitch and define clear next steps.
The document discusses establishing a private Facebook group called "SCOREJAX - Achieve Your Business Dream Community" to allow people who attend Achieve Your Business Dream workshops to network and communicate with presenters, providing instructions for joining the private group. It also provides an overview of SCORE as a nonprofit organization dedicated to helping small businesses through education and mentorship, as well as information on upcoming workshops and online resources available through SCORE.
This document provides an overview of how to create an effective pitch deck for a mobile app startup. It includes recommendations for the types of slides that should be included (cover, problem, solution, demo, traction, market, business model, team, expertise, vision, competition, ask), as well as examples and tips for each slide. Key recommendations include clearly explaining the problem being solved, demonstrating the solution and key features, providing metrics to show traction or potential market size, detailing the business model and revenue streams, highlighting the expertise and experience of the founding team, and establishing the vision and competitive advantages.
The most fatal mistake to avoid as a startupDavid Jackson
The document discusses the most fatal mistake startups can make, which is scaling prematurely before achieving product-market fit. It defines product-market fit as having customers that love the product and a plausible monetization strategy. Startups are warned to focus on building a great product and validating their business plan, rather than growing headcount or marketing, until these metrics are met. Common reasons for premature scaling are a lack of clear product metrics and pressure from investors, which founders can avoid by appointing metric owners and regularly communicating progress.
CallidusCloud C3 2014; Aligning Sales & Marketing Into a Cohesive, Sales Acce...Heinz Marketing Inc
Matt Heinz presented on aligning sales and marketing into a cohesive sales acceleration machine. He discussed calculating pipeline and lead needs, understanding customer needs and buying processes, developing content and lead nurturing processes, measuring collaboration between sales and marketing, and getting sales teams to utilize marketing content to help make sales. The presentation provided various frameworks and best practices for sales and marketing alignment.
The document provides a strategy recommendation for a shoe company. It summarizes the company's background, including that it was established in 2006 and currently has 4 stores. It identifies areas for innovation, such as leveraging IT to improve sales, customer satisfaction, and inventory management. It proposes next steps like conducting a market survey, analyzing products, and designing a new marketing model. The consultant would document current processes, gather stakeholder needs, and provide a recommendation kit and project proposal to modernize operations through e-commerce and technology.
This document provides guidance on developing a go-to-market strategy for a startup. It discusses establishing a business point of view, defining the target market through demographics and psychographics, analyzing competition, and creating competitive advantages. It also covers developing marketing channels, metrics to test like acquisition, activation, retention and referral, and creating a pre-launch marketing plan including building a splash page and testing with beta users. The document emphasizes choosing a niche, setting goals and budgets, testing ideas, leveraging user referrals, targeting influencers, and adapting strategies based on what works.
BUSINESS PLAN
Creating an extensive business plan is unnecessary for most businesses to get started. Keep it short when
you are getting started. You don’t have time to write a 50-page document and no one wants to read it
either. However, the exercise of creating a business plan offers you several benefits that more than
outweigh the investment of time:
• The process of thinking and writing the plan provides clarity to your business • If capital is needed from beyond your savings, investors want to see a plan that demonstrates a solid
understanding and vision for your business • The plan will help you to prioritize the tasks that are most important • With growth, the plan offers a common understanding of the vision to new leaders • It is something you should continually review and update over time
A simple business plan for a product or service company that is just forming, can be completed rather
quickly. Write it simply keeping in mind who the audience might be. It needs to be understandable,
readable, and realistic.
This template is organized into seven sub-plans or sections to be completed. It is recommended to
complete the Executive Summary last once the other sections have been completed. As you move from
the Company Overview to the Financial Plan, the writing should tell the story of your motivation, your
vision, why you will be successful, how you will achieve success, and how you will measure it.
It will be important to keep your plan up to date so you can see your progress, celebrate success, and
adjust where you missed the mark. This is best done on a quarterly, if not monthly basis
Business Model Canvas and How to validate the ideaardiansarach
The document provides guidance on conducting market validation for a new business idea or product. It outlines key steps, including writing goals and assumptions, assessing market size and share, conducting customer interviews, testing the product or service, understanding competitors, and pitching the idea concisely. The validation process helps determine if there is real customer need and evaluates factors critical for business success, such as differentiation from competitors and monetization strategy. User testing and feedback are emphasized to refine the product-market fit before full launch.
Project of selling and sales management of MagazineDurgadatta Dash
Includes all the phases of sales along with sales pitch, sales force evaluation, sales forecasting, sales quota and budgeting and territory design along with the organizational structure.
The document discusses sales funnels and the customer journey. It begins by defining a sales funnel as a step-by-step process used to analyze a customer's shopping journey and bring them closer to an offer through strategic sales and marketing tactics. It then discusses why sales funnels are important for acquiring customers profitably, consistent revenue, and improving business processes. The document outlines the typical stages in a sales funnel - awareness, interest, decision, action - and provides examples of tactics used at each stage. It concludes by discussing the seven steps in a typical sales process - prospecting, preparation, approach, presentation, handling objections, closing, and follow-up.
Similar to Achieve Your Business Dreams - Session 2 (20)
JAX Bridges is a small business initiative of the JAX Chamber that provides experiential training and education to help launch, scale, and advance local businesses. Their 2-year focus is outlined in a vision organizer document, with goals of reaching $500k in revenue and $50k in profits by 2023. This will be accomplished through a hybrid online/offline program consisting of sprint cycles, improved digital experiences, and a 3 block curriculum supporting ideation, validation, and growth opportunities for participants. The program aims to strengthen the local entrepreneurial ecosystem through successful participant outcomes, pitches, and cohorts.
The document discusses opening an urgent care clinic that provides convenient and affordable medical care from experienced doctors. It outlines key aspects of running the business including healthcare providers, suppliers, insurance companies, licensing, facilities, equipment, medical supplies, billing, collections, payroll, marketing, and acquiring customers. Customer segments include private pay individuals, insurance, workers compensation, physicals, and occupational medicine. The objective of the business impacts the approach to customer acquisition, whether the goal is cost reduction, increased transactions, higher sales, or greater profits. A revenue model involves exchanging value for customers through solutions offered by the business. Pricing can be based on costs, customers, or competition.
The document discusses Jaxbridges, a program of the JAX Chamber Entrepreneurial Growth Division. It provides guidance on developing a value proposition strategy aligned with Jaxbridges principles, including identifying customer pains and gains, solutions, and how value is delivered. It also discusses selecting industry verticals for a company to focus on and committing to verticals based on research and expertise.
This document provides guidance on writing effective capability statements. It defines a capability statement as a 1-2 page promotional statement about a business's skills and capabilities. It recommends including 5 key elements: 1) core competencies tailored to the target audience, 2) differentiators like facilities and experience, 3) past performance examples, 4) company data like certifications, and 5) contact information. The document emphasizes tailoring the statement to specific targets and using it to open doors and build relationships with potential customers, partners, and funders. It suggests various ways of sharing the statement, such as at events, on websites and through referrals.
The document profiles 4 potential customers:
1) John, a head of HR who has worked at the same company for 10 years and is married with two children.
2) Sally, a senior building inspector who has worked with the city for 25 years and is divorced with two adult children.
3) Daniela, a recent high school graduate who is getting ready to go to college and likes hanging out with friends.
4) The document also outlines key processes for using customer data, including extracting data from multiple sources, understanding customer behaviors and insights, combining internal and external data sources, and continually cycling data collection and analysis.
Customer discovery involves extracting data from multiple sources, understanding customer behaviors to improve products and support, and combining first-party and third-party data. This data is then analyzed and implemented in a continuous cycle to generate insights, enrich information, and help organizations better understand their customers through personas, location quotients, and tools like Google Forms, invoices, website analytics, and social media. Resources like the US Census, Florida health department, and public libraries provide additional reference information.
Evone Pina is a manager at JAX Bridges, a small business initiative of the JAX Chamber. The document discusses building a value proposition canvas and personas to identify problems businesses can solve and value they can provide. It also outlines developing a feasibility plan, business strategy, marketing plan, and other operational and financial plans as part of a business planning track to guide a business through its life cycle from early stage to growth to exit. Finally, it lists the four P's of marketing as price, product, promotion, and placement.
This document outlines a program called JAX Bridges that aims to help small businesses through relationship building, innovation sprints, and various business development exercises and events. The program includes developing value propositions and business models, assessing capabilities, practicing pitches, gaining access to capital, and receiving feedback. It culminates in a group pitching event to showcase businesses to potential opportunities.
This document provides an overview of how to write an effective capability statement. It defines a capability statement as a promotional statement about a business's capabilities and skills. It recommends a 1-2 page format and outlines 5 key elements to include: 1) core competencies, 2) differentiators, 3) past performance, 4) company data, and 5) contact information. The document emphasizes tailoring the capability statement to the specific needs and terminology of the target audience in order to build relationships, qualify for opportunities, and set the business apart from competitors.
The document discusses opening an urgent care clinic that provides convenient and affordable medical care. It addresses several key aspects of running the business including:
- The types of customers the clinic would serve including individuals, employers, and insurance companies.
- The solutions and treatments the clinic would provide such as physicals, occupational medicine, medications, and labs.
- The business model and revenue sources including private pay, insurance, and workers compensation payments.
- Considerations for customer acquisition and pricing strategies depending on the business objectives of cost reduction, transaction volume increase, sales increase or profit increase.
The document discusses a small business initiative from the JAX Chamber and outlines an urgent care clinic business that provides convenient and affordable medical care from experienced doctors. It also lists the various customer groups, pains and gains, solutions, treatments, costs, suppliers, and pricing models involved in running an urgent care business. The last parts discuss customer acquisition approaches based on different business objectives like cost reduction, transaction volume increase, sales increase, and profit increase.
This document provides information about Jaxbridges, a program of the JAX Chamber Entrepreneurial Growth Division. It also outlines Evone's 4-Point Value Proposition Strategy, including focusing on problems and solutions, gains and pains for customers, synergies across industries, and asking customers about their needs. The document then discusses the original 9 elements of the Business Model Canvas and provides an example of a $1 million investment opportunity to discuss which business model characteristics and value proposition could be deployed. It also lists various industry verticals that smaller companies may focus on based on research and expertise.
This document outlines a 4-week online course for starting a business through Jacksonville.score.org. Week 1 covers business foundations like determining if you should be an entrepreneur and creating mission/vision statements. Week 2 focuses on accounting, finances, and competitor analysis. Week 3 is about marketing with the 4 P's and selecting distribution channels. Week 4 discusses funding sources and writing a business plan. The document also provides a financial projections template and guides users through estimating expenses, revenues, and 3-year financial forecasts to determine business viability.
This Facebook group is for people who attend Achieve Your Business Dream workshops to network and communicate with presenters. To join, you must have a Facebook account and request permission by searching for the group and filling out the approval request. It should take 24 hours or less to be approved, at which point you can post and interact like a normal Facebook group. The course will cover business foundations, marketing, accounting, financing, and writing a business plan over four weeks. Homework includes developing a product concept with details like the name, description, target market, benefits, and competitive advantage. Financial statements like the income statement, balance sheet, and cash flow statement were discussed to understand profits, assets/liabilities, and cash needs.
This document discusses how to create an effective capability statement to open doors for small businesses. It outlines the objectives of the course which are to define what a capability statement is, its proper format, where and how to use it, and the five key elements that make a capability statement effective. These elements are core competencies, past performance, differentiators, company data, and contact information. Tips are provided such as tailoring the statement to the target audience and keeping it concise while highlighting relevant experience, capabilities, and what makes the company unique. The goal of a capability statement is to introduce a company and prove its qualifications for new opportunities.
JAX Bridges is a small business initiative of the JAX Chamber that provides experiential training and education to help launch, scale, and advance local businesses. Their 2-year focus is outlined in a vision organizer document, with goals of reaching $500k in revenue and $50k in profits by 2023. This will be accomplished through a hybrid online/offline program consisting of sprint cycles, improved digital experiences, and a 3 block curriculum supporting ideation, validation, and growth opportunities for participants. The program aims to strengthen the local entrepreneurial ecosystem through strategic focus areas and measurable outcomes like the number of participants, pitches, and successful ventures supported.
This document contains a blank template for a JAX Bridges Vision Organizer to help small businesses strengthen their vision. The template includes sections for an organization's name, value proposition, core focus, revenue target, 2-year focus, revenue model, goals for 1, 2, and 5 years in the future, and metrics to measure success. The template is intended to help get everyone in an organization on the same page regarding its direction.
Evone Pina is a small business initiative from JAX Chamber that focuses on helping customers address general problems and specific needs through solutions and treatments. The document discusses Evone's 4-point value proposition strategy and the 9 elements of the original business model canvas, including classifying offerings, defined revenue models, and targeting industry verticals like government, media, manufacturing, and retail where smaller companies can specialize and grow their expertise. Participants are asked to select a company and identify its top 3 industry verticals and how they could increase focus in 3 verticals by 20% in the next 12 months.
Jaxbridges is a program that helps entrepreneurs and supports innovation. It focuses on addressing problems for customers through solutions. The document discusses value propositions, business models, revenue models, and the nine elements of a business model canvas including key partners, customer segments, value proposition, revenue streams, costs, key resources, activities, distribution channels, and customer relationships.
The document discusses business models and pitching strategies. It provides an overview of common business models, including bricks and clicks, franchising, freemium, and subscription models. It also outlines different ways to pitch a business using elements of the business model canvas, such as the 20x20 pitch focusing on value proposition, customer segments, key partners, and revenue streams. Finally, it describes an exercise where students are given $1 million to invest in a business model and must analyze key factors like customer segments and competitors to choose and communicate a potential money-making business located in Northeast Florida.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
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Best practices for project execution and deliveryCLIVE MINCHIN
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HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf46adnanshahzad
How to Start Up a Company: A Step-by-Step Guide Starting a company is an exciting adventure that combines creativity, strategy, and hard work. It can seem overwhelming at first, but with the right guidance, anyone can transform a great idea into a successful business. Let's dive into how to start up a company, from the initial spark of an idea to securing funding and launching your startup.
Introduction
Have you ever dreamed of turning your innovative idea into a thriving business? Starting a company involves numerous steps and decisions, but don't worry—we're here to help. Whether you're exploring how to start a startup company or wondering how to start up a small business, this guide will walk you through the process, step by step.
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Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
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Understanding User Needs and Satisfying ThemAggregage
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We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
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2. Jacksonville.score.org
AYBD’s Private Facebook Group
SCOREJAX - Achieve Your Business Dream Community
• This Facebook group is designed to allow people who attend the
Achieve Your Business Dream workshops to network with each other
and communicate with the SCORE presenters with questions and
suggestions.
• Since this is a private group, you will need permission to be allowed to
join the group. To obtain permission, follow these instructions.
1. Sign in to your existing Facebook account. If you don’t have an account, you
will need to establish one.
2. Go to the search box at the top of the Facebook page.
3. Type “SCOREJAX - Achieve Your Business Dream Community” and hit enter.
4. At box will appear asking if you would like to be approved to enter the group.
Fill in what is requested.
5. It should take 24 hours or less to be approved. You will be notified when you
are approved.
6. Once approved you should be able to post, reply, etc like any Facebook site.
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Expectations for Week 2
This week you will learn …
Week 1 – Business Foundations
• Should You be an Entrepreneur?
• Your Business Vision & Self Assessment
• Business Plan Overview
• Developing a Support Network
• Creating a Legal Entity
• Mission, Vision & Value Statements
Week 2 – Product & Marketing
• The Four P’s of Marketing
• Generating Product Concepts
• Selecting a Pricing Method
• Product Distribution Channels
• Product Promotion & Social Media
Week 3 – Accounting & Finances
• Accounting Basics
• Understanding Financial Statements
• Determining Financing Needs
• Industry, Competitor & Market Analysis
• Selecting a Name for Your Business
Week 4 – Funding & Business Plans
• Sources of Funding
• Writing Your Business Plan
• Financial Projections
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Homework Assignment #1
• What do you want your business to be five years from now?
________________________________________________________
________________________________________________________
• What profit expectations should I have five years from now?
Year 1 Year 5
Occupation Income $??? $???
Net Profit Margin ???% ???%
Average sales per location $??? $???
Number of Locations ? ?
Net Owner’s Profit $??? $???
Total Expected Income $??? $???
Submit homework to craig.linsky@scorevolunteer.org for feedback.
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Homework Assignment #2
1. What is the Mission Statement for your business?
• Describe what the business is, what it does and what it’s priorities are.
• Let customers and the public know what the organization stands for.
• Explain what makes the business different from its competitors.
• Tell owners and employees why the business exists.
2. What is the Vision Statement for your business?
• Describe what your business (or the world) should be if successful long term.
• Be inspirational and aspirational to customers,owners and employees.
3. What is the Value Statement for your business?
• Describe what the business believes in and how it will act towards all the parties with
which it interacts.
• What will your business always do or never do?
• Create a moral compass that guides you and your employees in decision-making
and actions.
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Definitions of Marketing
Simplest
“Marketing is the process by which a firm profitably translates customer
needs into revenue.” -- Mark Burgess, Managing Partner, Blue Focus Marketing
Most Comprehensive
“The science and art of exploring, creating, and delivering value to satisfy the
needs of a target market at a profit. Marketing identifies unfulfilled needs
and desires. It defines, measures and quantifies the size of the identified
market and the profit potential. It pinpoints which segments the company is
capable of serving best and it designs and promotes the appropriate products
and services.” – Dr. Phillip Kotler
The One We Will Use
“The management process through which goods and services move
from concept to the customer. It includes the coordination of four
elements called the four P’s of marketing.” – BusinessDictionary.com
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The Four P’s of Marketing
Marketing Mix – The marketing mix is the combination of
elements within the four P’s that you offer in the
marketplace.
Products
• Features and benefits
• Product quality and durability
• Service level (during and after the sale)
• Ease of use and comprehension
• Bundling of multiple products
Place
• Physical locations
• Hours of operation
• Convenience/accessibility
• Remote operations
• Online presence
Price
• Price versus value
• Cost plus vs. value vs. competitive pricing
• Stated prices versus discounting
• Package , bundle or volume pricing
• Payment terms/financing
Promotion
• Brand image and positioning
• Advertising
• Discounting/couponing/sampling
• Online vs. mobile
• Use of aggregators and affinity groups
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Generating Product Ideas
Successful new product ideas come from finding an
unmet need in the market and developing a product or
service that satisfies that need - at a profit.
- The first step in uncovering these needs is to observe potential
customers undertaking everyday tasks.
• Observe the people around you. What issues are they having?
• Assess employee observations of customer needs and problems.
• Track competitors’ offerings and new product introductions.
• Obtain industry group research.
• Obtain syndicated research studies from third party vendors.
• Perform primary qualitative research, such as …
– In-depth customer interviews
– In-depth observation of customers using products or accomplishing a task.
– Customer panels
– Focus groups
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Always Ask WHY!
New product ideas can come from asking “why?” about
existing products.
Why does it have
chocolate cake?
Why is the frosting
chocolate?
Why does the center
have a crème filling?
Why is the crème
filling vanilla?
Why does it have a
squiggle on top?
Why is only the top
frosted?
Why are they circular?
Why do they come
two to a package?
Why is it wider at the
top than the bottom?
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Functions, Tasks & Pain Points
with a credit card.
When observing target customers, what should you be
looking for?
• Function: What is the customer trying to accomplish?
• Tasks: What steps does the customer take to complete the function?
• Pain Points: What happens while executing those tasks that frustrates
the customer and could be improved? Can any tasks be eliminated or
performed easier, more conveniently or less expensively?
– The pain points can lead to insights about your product or service.
– The insights lead to product improvements and new products.
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Purchasing Groceries with a Credit Card
with a credit card.
Function: Buy groceries with a credit card.
Tasks
Present discount coupons to
cashier.
Slide credit card in card
reader.
Choose credit or debit button
on reader.
Write signature on card
reader.
Collect receipt from cashier.
Pain Points
Must clip coupons from newspaper.
Must present coupons to cashier.
Cashier must verify amounts and expiration
dates.
Magnetic stripe gets worn and does not read
correctly.
When swiped upside down, does not read
stripe.
Why does it not know which kind of card it is?
Why do I have to sign?
Need to return credit card to wallet or purse.
Need to save receipt somewhere I won’t lose it.
Solutions
Once you understand the customers’ pain points, you can develop new products
and/or services to address them.
Register at Publix online site,
coupons are automatically
credited to you at checkout.
Stripe being replaced by chips
that only insert one way and
don’t wear out.
No solution yet because of gift
cards require credit button.
Waive signature for amounts
under a store-set limit.
Stores will now send you an
electronic receipt via e-mail.
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Why You Need to Review Your Processes
with a credit card.
Function: Get an oil change at the dealership.
Tasks
Receive 15% discount coupon in mail.
Call toll-free number given on mailer direct to
service department.
Appointment was scheduled with Henry.
Arrived at dealership and asked for Henry.
Told work was completed and given bill.
Get inspection checklist showing car status.
Told car was waiting outside.
Service labeled as “Quick Lube” over shop
door.
Pain Points
None.
My call went to switchboard, then waited 2 minutes for
transfer to service department.
None.
Led to Henry’s office but he did not show up after 10
minutes. Directed to another rep who did not show for 5
more minutes.
15% discount not on bill. Rep took invoice and
reappeared 3 minutes later with revised bill.
Hoses checked as “red” status, but no explanation of
which hoses or replacement cost.
Car not outside. After checking, car was still in shop. Had
to get mechanic to drive car out of shop.
Entire time to complete “Quick Lube” was one hour, 50
minutes, even though I had an appointment.
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Define Product Concepts
You need to turn the product ideas into product concepts.
• A Product Concept is an overview of what the final product will be.
• Include the following sections about the product, its market and potential
customers benefits. This should be from the customer’s point of view.
1. Product Name – What willyou call it?
2. Headline– A one sentencedescriptionof the product as it might be usedin
advertising. Or think of this as a mission statement for the product.
3. Product Description– A full descriptionof whatthe productwillbe andwhatit will
do. This canrun several paragraphs.
4. Target Market – Define the target marketfor this product. How large is it?
5. FunctionalCustomer Benefits – What willthis product do for the customer?Will it
save time, money or effort for the customer?
6. EmotionalCustomer Benefits – Will it make the customer feel safer, more
personallyfulfilled, more satisfied, have a higher self-worth,increasehis status among
his peers, etc? (Even the most functional products have an emotional component.)
7. Competitive Advantage – Also called uniquevalue proposition. Whatis one thing
that makes your product different from your competitors’?
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Define The Target Market
If you sell to consumers … If you sell to businesses …
• Consider demographics …
– Gender
– Age
– Income
– Education
– Geographic location
– Marital status
– Interests
– Behaviors
• Consider firmographics …
– Industry (NAIC code)
– Company sales size
– Number of employees
– Industry profitability
– Industry growth rate
– Geographic location
– Industry concentration
– Pricing power
Get counts from Census Bureau, SBA, IRS, Industry trade groups
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Define The Target Market
For each new product concept, the characteristics of the target market should be
defined.
• Some examples of target market definitions are …
- Small businesseswithin the $10-150MM salesrange.
- Males between 18 and 35 years old in Floridawith a collegedegree.
- Thetarget marketmust have at least50,000potentialcustomers.
- Thetarget marketmust be growingat least2% annually.
- At least 20% of target market must be willing to considerusingour product.
- We must be able to identifyand target the decisionmakers.
• Can you define your target market?
___________________________________________________
___________________________________________________
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Product Features
Product features are the characteristics of the product, such as size, color, materials used, weight and durability.
• Serviceshavefeaturesalso,suchas easeof useandreliability.
• Features are not just in-built elements.
– Guarantees or warranties
– Level of customer support
– Return/refund policy
• Features are not the same as benefits.
– Users should derive a benefit from the
feature.
– If the users does not derive a benefit from
a feature, there is no point to the feature.
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Functional vs. Emotional Benefits
Functional Benefits
• Saves money
• Saves time
• Eliminates or facilitates unpleasant
tasks
• Reduces physical exertion
• Improves health
• Saves energy
Emotional Benefits
• Being admired
• Image of power and wealth
• Feeling safe and secure
• Feeling more attractive
• Trustworthy
• Self-esteem
• Sense of belonging
Functional benefits are measurable while Emotional
benefits are not.
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Features, Benefits, Needs Satisfied, Value
Product
Feature/
Function
Product
Benefit
Need
Satisfied
Value
Credit
Card
Microchip
Fraud
Protection
Peace of
Mind
Very
Important
• Product or Service Defined
– Characteristic of the product that
describes it appearance or purpose
• Product Feature (or Function)
– Characteristic of the product that
describes it appearance or purpose
• Benefit to the Customer
– Client gain from the feature
– Can be functional or emotional
• Customer Need it Satisfies
– Unmet need that will be met
– Pain point that will be resolved
• Value to Customer
– The value customers attach to
satisfying the unmet need
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Service is Part of the Product
Include customer service in your marketing plan.
• Create a total customer experience that provides excellent service.
• Excellent service can differentiateyou from large competitors.
• Can you make your customer service a “WOW!” factor?
Set service standards (in writing) and stick to them.
• Understand customers’ service expectations and how to exceed them.
• Respond to inquiries within ??? minutes, etc.; Deliver within ??? days, etc.
Nurture existing clients to ensure good references.
• Referrals can be a major source of new customers.
• Ask your current clients to provide reviews for you on review sites.
Monitor your reputation online and respond to negative
reviews.
• Customers who have had a bad experience will be vocal to friends and online.
• Respond to online reviews in a professional manor whenever you can.
• Apologize and try to “make it up” to them with incentives.
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Service After the Sale
Set up a calendar file to alert you to call the client a set time
after the sale.
• This can be done with 3x5 cards and date dividers.
• You can also automate this with Google Calendar or similar software.
• When your client base gets big enough, use a CRM system, such as
Constant Contact.
There are many reasons to make this call or send a letter.
• To thank the customer again for their business.
• To ask if the product was set up correctly and/or is working as expected.
• An additional sales opportunity.
This can be a “WOW!” factor, a competitive advantage.
When was the last time anyone made a call like this to you?
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Homework Assignment #3
Develop a product concept for one of your products or
services.
• Your product concept should contain the following points.
• I will ask for volunteers to present what they develop next week.
1. Product Name – What willyou call it?
2. Headline– A one sentencedescriptionof the product as it might be usedin advertising.
Or think of this as a mission statement for the product.
3. Product Description– A full descriptionof whatthe productwillbe andwhatit willdo.
This canrun several paragraphs.
4. Target Market – Define the target marketfor this product. How large is it?
5. FunctionalBenefits – What willthis product do for the customer? Will it save time,
money or effort for the customer?
6. EmotionalBenefits – Will it make the customer feel safer, more personally fulfilled,
more satisfied, have a higher self-worth,increasehis status amonghis peers, etc? (Even
the most functional products have an emotional component.)
7. Competitive Advantage – Also calledunique value proposition. What is one thing that
makes your product different from your competitors’?
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Pricing Methods
The pricing method you choose is dependent on the
uniqueness of your product, the competitive situation and the
value to the customers.
• Cost Plus pricing: Set the price at your production costs, including
both variable (cost of goods sold) costs and fixed (overhead) costs at
your current volume, plus an acceptable profit margin.
• Competitive pricing: In price sensitive industries, you want to monitor
the prices charged by your competitors. If your prices get too far
above the general market, you may lose sales.
• Value Added pricing: Price your product based on the additional value
it creates for the customer. This is usually the most profitable, if
difficult, form of pricing.
• Value Based pricing: Price is based on a consumer's perceived
value of a product or service. It is customer-focused, meaning
it is based on how much the customer believes a product is
worth.
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When to Use Each Pricing Method
Three of the most common pricing methods are:
Cost Plus Value Added Competitive
Best Used When:
•Product is unique
•Little direct competition
•Custom design or order
•Direct comparisons difficult
•Services more than products
Best Used When:
•Product can produce large
cost or labor savings
•Price is a minor part of the
purchase decision
•Replacement parts/service
for existing product
•Product is a luxury good
Best Used When:
•Product is not differentiated
•Major competitors exist
•Small but numerous
competitors exist
•Market is well established
•Products more than services
• Which pricing method(s) should you use and why?
___________________________________________________
___________________________________________________
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Questions to Ask About Pricing
Can you justify premium pricing versus competitors?
• Can your product be substantiallydifferentiated fromcompetitors’products?
• Is your producta “valueadded”product?(Saveme time, saveme money, etc.)
• Is it uniquein the marketplace?
Do customers heavily price-shop your product?
• Large ticket,non-luxuryitemswillincurmore priceshopping.
• “Standardized”productsmake pricecomparisoneasier.
• Productbundles orrelationshippricingcan makecomparisonsmore difficult.
What is your cost of production?
• Areyou the lowcostproducer?
• Are alloverheadcostsincluded?
• What ROI willyou expect abovethe cost of production?
Will you use “loss leaders”?
• Introductorypricingfor limited timeto gainpenetration.
• Lowor free pricingon one product with purchaseof another.
• Offer coupons.
• Free shippingfor purchasesovera certainamount.
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Who is Your Target Audience?
• What are your audience’s
demographics?
• What are the problems you can
solve for them?
• Where do they spend their
time?
• What are they interested in?
How can you portray this in your
messaging?
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Promote with Powerful Branding
• How do you create value with
your products or services?
• Imagine your brand by looking
through your customers’ eyes
• Graphics should reinforce your
messaging
Branding is the personality of your business
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Promote Your Brand
• Get the best bang for your buck
• Start small and build through
experience
• Stick with what works
• Ditch what doesn’t
• Measure performance!
Best practices when promoting your brand
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Promotional Goals
1. Build general awareness of
your product/service
2. Generate leads
3. Drive leads into the sales
funnel
Promotional efforts have 3 main goals:
LEADS
AWARENESS
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Your Website is Your First Impression
• Choose the right platform
(WordPress,
SquareSpace, Etsy)
• Put usability first
• Take your time and build
in phases
• Don’t forget Calls-to-
Action
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What is SEO?
Search Engine Optimization involves all the
actions you can take to help your website rank
higher in the search engines (Google, Bing,
Yahoo, etc.).
SEO can be accomplished through both on-page
optimization using the right keywords and off-
page optimization such as link building.
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Optimize for the Right Keywords
• Determine what your audience is
searching for (keyword and
competitive research)
• Incorporate the keywords your
audience is searching for on your
website in the right spots:
• Title tags
• Meta-descriptions
• Headers
• Content & links
• Image alt tags
• Always measure to see what
converts
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Content Creation
• Inexpensive to create
• Long lifetime value
• Establish yourself as the
expert in your niche
• Quality over quantity
• Plan with an editorial calendar
• Never stop measuring
Content creation is the contribution of information to
any media.
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• Share content your audience will love.
• Initiate engagement by experimenting with content.
• Respond quickly. Determine a “rock star” who will lead
your social media efforts.
• Learn from your measurements.
Engage & Build Relationships with Social Media
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Who Has a Local Business?
• Create and complete your local
account on Google My Business,
Facebook, and other local listing sites
• Remind happy customers to
leave reviews
• Keep your local network consistent
(always use the same listing site)
• Consider offering an incentive
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Why it’s all about the Email List
• (Most of) your audience has
email…and uses it.
• Target the right audience
• Touch base at the right time
• Convert your leads (15%
average conversion rate)
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Measure Your Online Marketing Efforts
• Google Analytics + Search
Console
• Paid Advertising Analytics
• Social Media Monitoring
– Social media platforms
– Sprout Social, HootSuite,
Later.com, or other 3rd party
social measuring tool
Continue doing what’s working, fix what isn’t.
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“Place” Refers to Distribution
What is Marketing Distribution (Place)?
◦ Marketing distribution is the methods or channels you use to get
your product or service to the users at the right time and the right
place.
◦ With the rise of the Internet, a fixed “Place” is becoming less relevant
and is merging with “Promotion”.
◦ Quick and/or convenient delivery can be a differentiator.
◦ Distribution takes into account the ease of finding product information
and finding a point of sale for the product as well as buying the product.
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Types of Distribution Paths
Manufacturer to Consumer -- Direct Marketing
The company contacts customers directly through salespeople, mail, television,
telephone or Internet. Examples include Avon cosmetics and Tupperware. The products are
sent directly to customers by the manufacturers.
Manufacturer to Retailer to Consumer
For large retailers such as Walmart, manufacturers often directly supply these retailers
rather than go through wholesalers. However, these large retailers exercise considerable
pricing power over manufacturers.
Manufacturer to Wholesaler to Retailer to Consumer
Wholesalers buy in bulk from manufacturers and sell smaller quantities to numerous
retailers. Wholesalers dominate when a product is sold in smaller quantities through low
volume retailers. For small retailers with limited order quantities, the use of wholesalers
makes economic sense.
Manufacturer to Agent to Wholesaler to Retailer to
Consumer
This path is often used to enter foreign markets. The agent does not take title to the
goods, but instead contacts wholesalers and receives commission on sales.
53. Jacksonville.score.org
Distribution Decisions
You need to decide how your products will get to the
customers. Some distribution decisions you need to
make include:
◦ What are your customers’ expectations for delivery?
◦ Which distribution channels (retail store, Internet, etc.) meet or exceed
customer expectations?
◦ Which geographic markets will be served?
◦ Within a market, how many and what types of distributors will we use?
◦ How much inventory will be needed?
◦ Who will warehouse the inventory – your company or a distributor?
◦ If we need our own distribution centers, where will they be located?
Know how the target market prefers to buy in order to select the
right distribution channels and guarantee convenience.
54. Jacksonville.score.org
Expectations for this Course
• Next week you will learn …
Week 1 – Business Foundations
• Should You be an Entrepreneur?
• Your Business Vision & Self Assessment
• Business Plan Overview
• Developing a Support Network
• Creating a Legal Entity
• Mission, Vision & Value Statements
Week 2 – Product & Marketing
• The Four P’s of Marketing
• Generating Product Concepts
• Selecting a Pricing Method
• Product Distribution Channels
• Product Promotion & Social Media
Week 3 – Accounting & Finances
• Accounting Basics
• Understanding Financial Statements
• Determining Financing Needs
• Industry, Competitor & Market Analysis
• Selecting a Name for Your Business
Week 4 – Funding & Business Plans
• Sources of Funding
• Writing Your Business Plan
• Financial Projections
56. Jacksonville.score.org
This presentation was developed by Craig Linsky for the Jacksonville, Florida chapter of
SCORE. Any commercial or other use of this presentation by anyone other than SCORE
members requires permission from Craig Linsky or the Chairman of the Jacksonville
Chapter of SCORE.
If you have suggestions on additional details or other material that should be included,
ways to improve this presentation or have any follow up questions, please contact us
at craig.linsky@scorevolunteer.org.
The material in this presentation is a partial description only, offered for educational
purposes, and is not intended as legal advice or tax advice. You should consult with a
qualified, licensed Florida attorney for legal advice customized to your particular
situation, and a tax preparer or accountant for taxation advice.
57. Jacksonville.score.org
Funded in part through a cooperative
agreement with the U.S. Small Business
Administration.
All opinions, conclusions, and/or
recommendations expressed herein are
those of the author(s) and do not
necessarily reflect the
views of the SBA.
Editor's Notes
COUPONS SOLUTION – Publix now has online site will all store and vendor coupons. After signing in the first time, coupons are automatically credited to you when you swipe your card.
SLIDE CARD SOLUTION – Stripe being replaced by chips that only insert one way and don’t wear out.
CHOOSE DEBIT/CREDIT – It would be easy to solve this using the card reader, but card vendors want debit card users to select “credit” because they earn more fees.
SIGNATURE – Some stores waive the signature for amounts under a store-set limit.
RECEIPT – Some stores will now send you an electronic receipt via e-mail.
COUPONS SOLUTION – Publix now has online site will all store and vendor coupons. After signing in the first time, coupons are automatically credited to you when you swipe your card.
SLIDE CARD SOLUTION – Stripe being replaced by chips that only insert one way and don’t wear out.
CHOOSE DEBIT/CREDIT – It would be easy to solve this using the card reader, but card vendors want debit card users to select “credit” because they earn more fees.
SIGNATURE – Some stores waive the signature for amounts under a store-set limit.
RECEIPT – Some stores will now send you an electronic receipt via e-mail.
COUPONS SOLUTION – Publix now has online site will all store and vendor coupons. After signing in the first time, coupons are automatically credited to you when you swipe your card.
SLIDE CARD SOLUTION – Stripe being replaced by chips that only insert one way and don’t wear out.
CHOOSE DEBIT/CREDIT – It would be easy to solve this using the card reader, but card vendors want debit card users to select “credit” because they earn more fees.
SIGNATURE – Some stores waive the signature for amounts under a store-set limit.
RECEIPT – Some stores will now send you an electronic receipt via e-mail.
2. Don’t let your channel selection be a “pain point” for your customers.
2. Don’t let your channel selection be a “pain point” for your customers.
2. Don’t let your channel selection be a “pain point” for your customers.
2. Don’t let your channel selection be a “pain point” for your customers.
2. Don’t let your channel selection be a “pain point” for your customers.
2. Don’t let your channel selection be a “pain point” for your customers.
2. Don’t let your channel selection be a “pain point” for your customers.
The first World Wide Web server and browser, created by Tim Berners-Lee opened for commercial use in 1991.
Amazon.com was founded in 1995, just 20 years ago as a bookstore.
In 1999, there were only 11,615 e-commerce businesses in the United States. There are now over 250,000.
Last year, E-commerce B2C product sales totaled $142.5 billion, representing about 8% of retail product sales in the United States.
US online retail sales will reach $370 billion by 2017, up from $262 billion in 2013 -- a 10% compound annual growth rate (CAGR) over the next five years.
0. M2C - If they are not fulfilled by Amazon, then items are shipped directly from the seller to the buyer.
EXAMPLE – Parker Pens from India.
M2R2C - Items "Fulfilled by Amazon" are offered by a third-party seller, but shipped from an Amazon Fulfillment Center to you.
Gave seminar on exporting to entrepreneur organization in Alexandria, Egypt. Spend a lot of time on pros and cons off using an agent and how to select one.
WHICH PATH MAKES THE MOST SENSE FOR YOU?
2. Don’t let your channel selection be a “pain point” for your customers.