The document provides an overview of Four Seasons Hotels and Resorts. It discusses the company's founding in 1961 in Toronto, Canada. It has since expanded to over 100 hotels worldwide. The summary highlights the company's continued global expansion through new hotel and resort openings planned for 2019, including locations in Greece, Thailand, India, Mexico, Spain, Canada, and the US. It also discusses the strategic expansion of Four Seasons' private residences portfolio.
This document discusses the foundations of building trust in the workplace using Four Seasons Hotels as a case study. It outlines that Four Seasons has established trust through having a clear business strategy focused on luxury hospitality, credible values of treating people with dignity, committed long-term management, coherent people systems like training and performance reviews, ensuring actions match communicated values, and open communication. This trust has contributed to Four Seasons' success, including being named one of the best companies to work for by Fortune for 6 consecutive years.
The document summarizes the history and growth of Four Seasons Hotels and Resorts from 1960 to the present. It began in 1960 when Isadore Sharp opened his first hotel in Toronto. By the 1970s, Four Seasons had expanded across Canada and opened its first hotels in the US and UK. The 1980s saw further expansion across major US cities. By the 1990s, Four Seasons had become a global brand with resorts worldwide. Today, Four Seasons operates over 100 hotels and resorts globally and continues to focus on expansion and innovation.
Segmentation of marriott hotels, different levels of product, products and services of Marriott hotels, reward programs of Marriott and about how they retain their customers.
The document provides an overview of the author's internship at Vivanta By Taj hotel in Whitefield, Bangalore. It discusses the author's experiences in three departments - front office, housekeeping, and food and beverage service. The author spent the majority of time in food and beverage service, learning skills to interact with customers. In front office, the author gained experience assisting guests. In housekeeping, the author learned cleaning procedures but noted high staff turnover. Overall, the internship helped the author improve communication skills through interacting with guests and coworkers.
The Taj Hotels Resorts and Palaces owns and operates 93 hotels in India and 16 internationally. It was founded in 1903 with the opening of the Taj Mahal Palace Hotel in Mumbai. Currently, it employs over 13,000 people across its portfolio of luxury and leisure hotels. The company pioneered many "firsts" in Indian hospitality and continues to expand its brand portfolio to include newer brands like Vivanta and Ginger while maintaining its flagship Taj brand properties.
This document provides an overview of Vivanta by Taj Malabar hotel located in Kochi, India. It discusses the hotel's introduction, objectives, limitations, industry profile, company profile, product profile including room types and dining options. It also describes the hotel's organizational structure and functional departments. A SWOT analysis is presented identifying the hotel's strengths, weaknesses, opportunities, and threats. Key findings from the study note the hotel's reputation, staff, environment, technology usage, and relationship between management and employees. Suggestions are provided around check-in processes, medical benefits, loyalty programs, technology updates, and tour packages.
Assignment taj hotels services by nilesh shuklaNILESH SHUKLA
The document provides an overview of Taj Hotels Resorts and Palaces, a luxury hotel chain in India. It discusses the company's origins in 1903 with the opening of the Taj Mahal Palace Hotel in Bombay. It then summarizes Taj's various hotel brands that operate across market segments, including Taj (luxury), Taj Exotica (resorts and spas), Taj Safaris (wildlife lodges), Vivanta by Taj (contemporary luxury), The Gateway (upscale), and Ginger (economy). The document also outlines Taj's international expansion, culinary experiences, wellness services, and other operations like airline catering and aviation services. It concludes by noting Taj's commitment to corporate sustainability and
The document summarizes an industry visit by students to the Shangri-La Hotel in Kathmandu, Nepal. It provides background on the hotel, describing it as a five-star hotel located in the capital with 100 rooms and state-of-the-art facilities blended with traditional touches. The visit involved learning about the hotel's facilities like accommodations, banquet halls, restaurants, bars, and gardens. Students provided feedback recommending expanding the pool, gym, and parking areas and adding individual air conditioning to rooms. They concluded the visit was useful for gaining practical knowledge about food production.
This document discusses the foundations of building trust in the workplace using Four Seasons Hotels as a case study. It outlines that Four Seasons has established trust through having a clear business strategy focused on luxury hospitality, credible values of treating people with dignity, committed long-term management, coherent people systems like training and performance reviews, ensuring actions match communicated values, and open communication. This trust has contributed to Four Seasons' success, including being named one of the best companies to work for by Fortune for 6 consecutive years.
The document summarizes the history and growth of Four Seasons Hotels and Resorts from 1960 to the present. It began in 1960 when Isadore Sharp opened his first hotel in Toronto. By the 1970s, Four Seasons had expanded across Canada and opened its first hotels in the US and UK. The 1980s saw further expansion across major US cities. By the 1990s, Four Seasons had become a global brand with resorts worldwide. Today, Four Seasons operates over 100 hotels and resorts globally and continues to focus on expansion and innovation.
Segmentation of marriott hotels, different levels of product, products and services of Marriott hotels, reward programs of Marriott and about how they retain their customers.
The document provides an overview of the author's internship at Vivanta By Taj hotel in Whitefield, Bangalore. It discusses the author's experiences in three departments - front office, housekeeping, and food and beverage service. The author spent the majority of time in food and beverage service, learning skills to interact with customers. In front office, the author gained experience assisting guests. In housekeeping, the author learned cleaning procedures but noted high staff turnover. Overall, the internship helped the author improve communication skills through interacting with guests and coworkers.
The Taj Hotels Resorts and Palaces owns and operates 93 hotels in India and 16 internationally. It was founded in 1903 with the opening of the Taj Mahal Palace Hotel in Mumbai. Currently, it employs over 13,000 people across its portfolio of luxury and leisure hotels. The company pioneered many "firsts" in Indian hospitality and continues to expand its brand portfolio to include newer brands like Vivanta and Ginger while maintaining its flagship Taj brand properties.
This document provides an overview of Vivanta by Taj Malabar hotel located in Kochi, India. It discusses the hotel's introduction, objectives, limitations, industry profile, company profile, product profile including room types and dining options. It also describes the hotel's organizational structure and functional departments. A SWOT analysis is presented identifying the hotel's strengths, weaknesses, opportunities, and threats. Key findings from the study note the hotel's reputation, staff, environment, technology usage, and relationship between management and employees. Suggestions are provided around check-in processes, medical benefits, loyalty programs, technology updates, and tour packages.
Assignment taj hotels services by nilesh shuklaNILESH SHUKLA
The document provides an overview of Taj Hotels Resorts and Palaces, a luxury hotel chain in India. It discusses the company's origins in 1903 with the opening of the Taj Mahal Palace Hotel in Bombay. It then summarizes Taj's various hotel brands that operate across market segments, including Taj (luxury), Taj Exotica (resorts and spas), Taj Safaris (wildlife lodges), Vivanta by Taj (contemporary luxury), The Gateway (upscale), and Ginger (economy). The document also outlines Taj's international expansion, culinary experiences, wellness services, and other operations like airline catering and aviation services. It concludes by noting Taj's commitment to corporate sustainability and
The document summarizes an industry visit by students to the Shangri-La Hotel in Kathmandu, Nepal. It provides background on the hotel, describing it as a five-star hotel located in the capital with 100 rooms and state-of-the-art facilities blended with traditional touches. The visit involved learning about the hotel's facilities like accommodations, banquet halls, restaurants, bars, and gardens. Students provided feedback recommending expanding the pool, gym, and parking areas and adding individual air conditioning to rooms. They concluded the visit was useful for gaining practical knowledge about food production.
The Taj Group of Hotels was founded in 1902 by Jamsetji Tata and owns luxury hotel brands such as Taj, Vivanta, and Gateway. It began by opening The Taj Mahal Palace hotel in Mumbai and has since expanded to over 100 hotels worldwide, also transforming several Indian palaces into luxury hotels. While it has strong brand recognition and customer loyalty, the Taj Group faces challenges from high maintenance costs, unequal growth across segments, and increasing competition.
The document provides an overview of the Taj Hotels group. It discusses the hotel industry in India and categories of hotels. It then focuses on Taj Hotels, describing its founding in 1903, expansion across India and globally, categories of Taj hotels including luxury, business, and leisure hotels. The summary also discusses Taj Hotels' marketing mix, competitors, and segmentation strategies.
The document discusses the Taj Group of hotels and its strategy to develop a new brand architecture. It summarizes the history and growth of the Taj Group portfolio. To capitalize on opportunities from India's growing middle class and travel sector, Taj realized it needed new brands to clearly define its service tiers and segments. It developed new brands like Ginger, Vivanta and Taj Safaris to target different customers beyond its flagship Taj brand. The rebranding effort required engaging employees who were proud to work for the Taj brand. Internal acceptance of the new structure has been good and analysts predict the new brand strategy will help Taj significantly outperform competitors.
The document discusses factors related to planning and designing resort facilities. It covers topics like motivating guest factors, basic planning concepts, elements of resort complexes, luxury bathroom amenities, landscaping considerations, factors for food and beverage outlets, variables in restaurant space requirements, elements of sports facilities, and types of stores at resorts. The goal is to provide comprehensive guidance on creating appealing and well-planned resort facilities.
Taj yeshwantpur training report for bhsmManasDebnath5
The document provides information about Taj Yeshwantpur hotel in Bangalore, India. It details the hotel's facilities including 327 rooms, restaurants, bars, conferencing areas, and on-site amenities. It also describes the hotel's reservation, check-in, check-out processes and front office software and operations.
Radisson Blu is an international upscale hotel brand operated by Carlson Rezidor Hotel Group. As of 2014, Radisson Blu has 287 hotels and resorts with over 68,000 rooms across Europe, Africa, Asia, and other regions. The brand aims to provide a sophisticated, stylish, and innovative experience for guests through distinctive design and service.
The Taj Group of Hotels is the longest running hotel chain in India and abroad, with over 62 hotels across 43 locations worldwide. Founded in 1902, Taj opened India's first hotel, The Taj Mahal Palace in Mumbai. Taj is known for luxury hotels, palaces, and beach resorts that offer high-end accommodations and service excellence. Their vision focuses on environmental stewardship and sustainability. Taj caters to high-income customers and continues expanding domestic and international markets while managing risks like economic/political instability.
The document provides an overview of the hotel industry in India and focuses on Taj Hotels. It discusses the different types of hotels in India, including luxury hotels like Taj Palace and ITC hotels. It then examines the marketing mix strategies of Taj Hotels, including their segmentation approach, pricing, locations, and promotional activities. Finally, it covers the concepts of service triangle, physical evidence, and servicescape which are important for customer experience.
Vivanta by taj industrial training reportIHM family
This document provides an overview of different departments in the hotel industry through a series of brief descriptions:
1) It introduces the Vivanta hotel brand and describes the housekeeping department's important role in guest accommodation and cleanliness.
2) It discusses the kids club which provides activities for guests and the presenter's enjoyment of crafts.
3) The food and beverage department is responsible for food quality and service across restaurants and bars.
4) Requirements are outlined for various food service roles, including good customer skills, organization, and ability to work as a team under pressure.
5) Brief descriptions are provided of the kitchen training experience and guidance received from chefs.
M.S. Oberoi started his hotel career in 1922 as a billing clerk at The Cecil hotel in Shimla, India. Within a few years, he helped purchase and manage The Carlton Hotel, which was later renamed Clarkes. In 1934, he purchased the hotel fully. As India gained independence, Oberoi expanded his hotel business and established the Oberoi Group and East India Hotels Ltd. The Oberoi Group now owns and manages over 30 luxury hotels worldwide known for excellent service and amenities.
The document discusses different types of hotels and resorts according to the Philippines Department of Tourism, including definitions and examples. It also examines hotel rating systems, management contracts, and the concept of timesharing. The highest hotel rating under common international systems is 5 stars, though some claim higher ratings for marketing purposes.
ITC Limited is an Indian conglomerate company whose businesses include hotels, paper, packaging, agri-business, information technology and others. It was incorporated in 1910 as Imperial Tobacco Company of India and later renamed to ITC Limited in 1974. ITC operates luxury hotel chains across India under various brands such as ITC Hotels, WelcomHotels and Fortune Hotels. It is recognized for pioneering sustainability practices in the hospitality industry with all its hotels being LEED platinum certified. ITC also owns and operates several high-end restaurants that are recognized internationally for their cuisine.
Hilton Hotels was founded in 1919 by Conrad Hilton and today operates 3,897 hotels and resorts across 91 countries. As the largest hotel operator globally, Hilton has led the industry through innovation, products, amenities and service. Key innovations include introducing televisions, a multi-hotel reservation system, airport hotels, and the first centralized computerized reservation service. Hilton also launched the loyalty program HHonors in 1987 which allows members to earn and redeem points. Members are awarded different tiers based on stays, from Blue to Diamond, with increasing benefits.
Hyatt Hotels Corporation is a global hospitality company founded in 1957 and headquartered in Chicago, Illinois. It operates over 600 hotels and resorts under twelve brands. Hyatt has expanded internationally since opening its first hotel outside the US in Hong Kong in 1969. Notable events in Hyatt's history include introducing new brands, acquiring other hotel companies, and going public on the NYSE in 2009. Currently, Hyatt focuses on expanding its brand presence worldwide through new hotel development, conversions, franchising, and strategic acquisitions.
The Leela Group owns and operates eight luxury hotels and palaces in major Indian cities. It was founded in 1983 and owns properties under brands like The Leela Palace, The Leela Mumbai, and The Leela Kempinski. The group focuses on high-end hospitality and delivering excellent customer service. It sees opportunities in India's growing tourism industry but also faces threats from increasing competition and potential economic instability.
LEELA Group of Hotels -CAPT- KRISHNAN NAIR Nidhin M
The Leela is one of India's finest luxury hotel brands that has grown from 1 hotel to 8 award-winning properties across India over 25 years. The Leela redefined luxury hospitality standards and is owned by Hotel Leelaventure Limited. The Leela aims to provide memorable experiences celebrating India's culture through high-quality services and amenities like restaurants, spas, pools and more. Current properties are located in major cities and destinations across India with more in development.
Marriott is a worldwide hospitality company with over 5000 properties in 65 countries and $20 billion in annual sales. They have created different hotel brands tailored to various market segments, including Courtyard for business travelers, Residence Inn and Townplace Suites for extended stays, and Fairfield Inn for less expensive lodging. Marriott's vision is to be the premier provider of leisure and vacation experiences worldwide, and their mission is to enhance customer lives by creating unsurpassed vacation experiences. They ensure customer satisfaction through consistent, high-end customer service globally, communicating with customers via text, and using customer feedback to improve and promote their brand extensions.
The project discusses the competition set of hotels of Radisson Blu Hotel Delhi. Now, the hotel is facing some stiff competition from other hotels that are functional near it. Although, the list is quite long if we count the number of hotels functional near the Airport. But, the hotel has set up a competition set for its own. We have also discussed the parameters on which the competition set is made.
It is understood by the facts and data provided by relevant sources in the project that the industry is growing at a considerable rate.
At last, I have discussed the areas on which the hotel needs to work on to maintain its sam market share.
The Oberoi Group is a luxury hotel chain founded in 1934 in India by Rai Bahadur Mohan Singh Oberoi. It currently operates 29 hotels across 5 countries. The Oberoi Group is led by Chairman and CEO P.R.S. Oberoi, the son of the founder. The company aims to provide excellent service and meet guest expectations through its mission, vision, and values of conducting business ethically and putting customers first. Some of its iconic properties include The Oberoi in New Delhi, The Oberoi Amarvilas in Agra, and The Oberoi Udaivilas in Udaipur.
The document lists the 10 largest hotel chains in the world based on number of rooms. The top 3 chains are:
1) InterContinental Hotel Group, which owns over 600,000 rooms growing at 5.9% annually with brands like Holiday Inn Express.
2) Wyndham Hotel Group, which owns over 400,000 rooms growing through acquisitions like Microtel Inns & Suites.
3) Marriott International, which owns over 500,000 rooms growing at 4.7% annually and investing in brands like Marriott, Ritz Carlton.
The document provides information about Devansh Gola's course, batch, and roll number at Frankfinn Institute Of Airhostess Training. It also thanks various people for their support. It then discusses the definition of hospitality. The rest of the document details information about the Lalit hotel chain, including locations, amenities, and history.
The Taj Group of Hotels was founded in 1902 by Jamsetji Tata and owns luxury hotel brands such as Taj, Vivanta, and Gateway. It began by opening The Taj Mahal Palace hotel in Mumbai and has since expanded to over 100 hotels worldwide, also transforming several Indian palaces into luxury hotels. While it has strong brand recognition and customer loyalty, the Taj Group faces challenges from high maintenance costs, unequal growth across segments, and increasing competition.
The document provides an overview of the Taj Hotels group. It discusses the hotel industry in India and categories of hotels. It then focuses on Taj Hotels, describing its founding in 1903, expansion across India and globally, categories of Taj hotels including luxury, business, and leisure hotels. The summary also discusses Taj Hotels' marketing mix, competitors, and segmentation strategies.
The document discusses the Taj Group of hotels and its strategy to develop a new brand architecture. It summarizes the history and growth of the Taj Group portfolio. To capitalize on opportunities from India's growing middle class and travel sector, Taj realized it needed new brands to clearly define its service tiers and segments. It developed new brands like Ginger, Vivanta and Taj Safaris to target different customers beyond its flagship Taj brand. The rebranding effort required engaging employees who were proud to work for the Taj brand. Internal acceptance of the new structure has been good and analysts predict the new brand strategy will help Taj significantly outperform competitors.
The document discusses factors related to planning and designing resort facilities. It covers topics like motivating guest factors, basic planning concepts, elements of resort complexes, luxury bathroom amenities, landscaping considerations, factors for food and beverage outlets, variables in restaurant space requirements, elements of sports facilities, and types of stores at resorts. The goal is to provide comprehensive guidance on creating appealing and well-planned resort facilities.
Taj yeshwantpur training report for bhsmManasDebnath5
The document provides information about Taj Yeshwantpur hotel in Bangalore, India. It details the hotel's facilities including 327 rooms, restaurants, bars, conferencing areas, and on-site amenities. It also describes the hotel's reservation, check-in, check-out processes and front office software and operations.
Radisson Blu is an international upscale hotel brand operated by Carlson Rezidor Hotel Group. As of 2014, Radisson Blu has 287 hotels and resorts with over 68,000 rooms across Europe, Africa, Asia, and other regions. The brand aims to provide a sophisticated, stylish, and innovative experience for guests through distinctive design and service.
The Taj Group of Hotels is the longest running hotel chain in India and abroad, with over 62 hotels across 43 locations worldwide. Founded in 1902, Taj opened India's first hotel, The Taj Mahal Palace in Mumbai. Taj is known for luxury hotels, palaces, and beach resorts that offer high-end accommodations and service excellence. Their vision focuses on environmental stewardship and sustainability. Taj caters to high-income customers and continues expanding domestic and international markets while managing risks like economic/political instability.
The document provides an overview of the hotel industry in India and focuses on Taj Hotels. It discusses the different types of hotels in India, including luxury hotels like Taj Palace and ITC hotels. It then examines the marketing mix strategies of Taj Hotels, including their segmentation approach, pricing, locations, and promotional activities. Finally, it covers the concepts of service triangle, physical evidence, and servicescape which are important for customer experience.
Vivanta by taj industrial training reportIHM family
This document provides an overview of different departments in the hotel industry through a series of brief descriptions:
1) It introduces the Vivanta hotel brand and describes the housekeeping department's important role in guest accommodation and cleanliness.
2) It discusses the kids club which provides activities for guests and the presenter's enjoyment of crafts.
3) The food and beverage department is responsible for food quality and service across restaurants and bars.
4) Requirements are outlined for various food service roles, including good customer skills, organization, and ability to work as a team under pressure.
5) Brief descriptions are provided of the kitchen training experience and guidance received from chefs.
M.S. Oberoi started his hotel career in 1922 as a billing clerk at The Cecil hotel in Shimla, India. Within a few years, he helped purchase and manage The Carlton Hotel, which was later renamed Clarkes. In 1934, he purchased the hotel fully. As India gained independence, Oberoi expanded his hotel business and established the Oberoi Group and East India Hotels Ltd. The Oberoi Group now owns and manages over 30 luxury hotels worldwide known for excellent service and amenities.
The document discusses different types of hotels and resorts according to the Philippines Department of Tourism, including definitions and examples. It also examines hotel rating systems, management contracts, and the concept of timesharing. The highest hotel rating under common international systems is 5 stars, though some claim higher ratings for marketing purposes.
ITC Limited is an Indian conglomerate company whose businesses include hotels, paper, packaging, agri-business, information technology and others. It was incorporated in 1910 as Imperial Tobacco Company of India and later renamed to ITC Limited in 1974. ITC operates luxury hotel chains across India under various brands such as ITC Hotels, WelcomHotels and Fortune Hotels. It is recognized for pioneering sustainability practices in the hospitality industry with all its hotels being LEED platinum certified. ITC also owns and operates several high-end restaurants that are recognized internationally for their cuisine.
Hilton Hotels was founded in 1919 by Conrad Hilton and today operates 3,897 hotels and resorts across 91 countries. As the largest hotel operator globally, Hilton has led the industry through innovation, products, amenities and service. Key innovations include introducing televisions, a multi-hotel reservation system, airport hotels, and the first centralized computerized reservation service. Hilton also launched the loyalty program HHonors in 1987 which allows members to earn and redeem points. Members are awarded different tiers based on stays, from Blue to Diamond, with increasing benefits.
Hyatt Hotels Corporation is a global hospitality company founded in 1957 and headquartered in Chicago, Illinois. It operates over 600 hotels and resorts under twelve brands. Hyatt has expanded internationally since opening its first hotel outside the US in Hong Kong in 1969. Notable events in Hyatt's history include introducing new brands, acquiring other hotel companies, and going public on the NYSE in 2009. Currently, Hyatt focuses on expanding its brand presence worldwide through new hotel development, conversions, franchising, and strategic acquisitions.
The Leela Group owns and operates eight luxury hotels and palaces in major Indian cities. It was founded in 1983 and owns properties under brands like The Leela Palace, The Leela Mumbai, and The Leela Kempinski. The group focuses on high-end hospitality and delivering excellent customer service. It sees opportunities in India's growing tourism industry but also faces threats from increasing competition and potential economic instability.
LEELA Group of Hotels -CAPT- KRISHNAN NAIR Nidhin M
The Leela is one of India's finest luxury hotel brands that has grown from 1 hotel to 8 award-winning properties across India over 25 years. The Leela redefined luxury hospitality standards and is owned by Hotel Leelaventure Limited. The Leela aims to provide memorable experiences celebrating India's culture through high-quality services and amenities like restaurants, spas, pools and more. Current properties are located in major cities and destinations across India with more in development.
Marriott is a worldwide hospitality company with over 5000 properties in 65 countries and $20 billion in annual sales. They have created different hotel brands tailored to various market segments, including Courtyard for business travelers, Residence Inn and Townplace Suites for extended stays, and Fairfield Inn for less expensive lodging. Marriott's vision is to be the premier provider of leisure and vacation experiences worldwide, and their mission is to enhance customer lives by creating unsurpassed vacation experiences. They ensure customer satisfaction through consistent, high-end customer service globally, communicating with customers via text, and using customer feedback to improve and promote their brand extensions.
The project discusses the competition set of hotels of Radisson Blu Hotel Delhi. Now, the hotel is facing some stiff competition from other hotels that are functional near it. Although, the list is quite long if we count the number of hotels functional near the Airport. But, the hotel has set up a competition set for its own. We have also discussed the parameters on which the competition set is made.
It is understood by the facts and data provided by relevant sources in the project that the industry is growing at a considerable rate.
At last, I have discussed the areas on which the hotel needs to work on to maintain its sam market share.
The Oberoi Group is a luxury hotel chain founded in 1934 in India by Rai Bahadur Mohan Singh Oberoi. It currently operates 29 hotels across 5 countries. The Oberoi Group is led by Chairman and CEO P.R.S. Oberoi, the son of the founder. The company aims to provide excellent service and meet guest expectations through its mission, vision, and values of conducting business ethically and putting customers first. Some of its iconic properties include The Oberoi in New Delhi, The Oberoi Amarvilas in Agra, and The Oberoi Udaivilas in Udaipur.
The document lists the 10 largest hotel chains in the world based on number of rooms. The top 3 chains are:
1) InterContinental Hotel Group, which owns over 600,000 rooms growing at 5.9% annually with brands like Holiday Inn Express.
2) Wyndham Hotel Group, which owns over 400,000 rooms growing through acquisitions like Microtel Inns & Suites.
3) Marriott International, which owns over 500,000 rooms growing at 4.7% annually and investing in brands like Marriott, Ritz Carlton.
The document provides information about Devansh Gola's course, batch, and roll number at Frankfinn Institute Of Airhostess Training. It also thanks various people for their support. It then discusses the definition of hospitality. The rest of the document details information about the Lalit hotel chain, including locations, amenities, and history.
The Leela Group of Hotels is an Indian luxury hotel chain founded in 1957 by Capt. C.P. Krishnan Nair. It started with one hotel in Mumbai called Hotel Leela and has since expanded to include hotels in several major Indian cities. The Accor Group is a French multinational hospitality company operating over 4,000 hotels worldwide under various brands. It was founded in 1967 and has grown significantly over the decades through strategic acquisitions of hotel brands and properties around the world.
The document outlines an assignment for a hospitality course. It includes instructions for the assignment which involves exploring various aspects of hotel room management, including the growth of the hotel industry, front office services, and the role of housekeeping. It provides background on the learner's role as a front office assistant and poses several questions for the learner to answer regarding renowned hotel chains, how housekeeping earns revenue, and amenities provided in a standard hotel room.
Lifestyle brandsVisit businesstraveller.com30 JUNE 2015.docxSHIVA101531
Lifestyle brands
Visit businesstraveller.com30 JUNE 2015
HOTELS
http://www.businesstraveller.com/
▲
Changing
rooms
A new breed of lifestyle hotel brands aims to help
you balance work and leisure – but are they right
for the business traveller? Jenny Southan reports
T
he world’s ten
largest hotel
chains now offer
a combined
113 brands, 31
of which didn’t exist a decade ago,
it was recently reported.
A portion of these, such as
Hyatt’s Andaz and Marriott
International’s Edition, are
“lifestyle” concepts that are
designed to appeal to urbane,
21st-century travellers – cultured,
young, tech-savvy mobile workers.
And the trend is gathering
momentum, as the number of new
brands being unveiled is reaching
a crescendo – this year there are a
flurry of arrivals, from Canopy and
Even, to Vib and Jaz in the City.
What are they? Lifestyle
properties embody a more
boutique feel than their traditional
“cookie cutter” counterparts, and
are a way for multinational chains
Visit businesstraveller.com JUNE 2015 31
Left: Marriott’s Moxy hotel at Milan Malpensa
to express a sense of individuality
and personality that people are
looking for, along with – to a
greater or lesser degree – uniform
facilities and standards of service.
They can also be differentiated
from collections of independent,
individual properties that are
being “curated” by big chains,
such as Tribute Portfolio by
Starwood and Curio by Hilton.
The modus operandi seems
to be for hotels to provide more
informal service, value for money
(although some are at the luxury
end of the spectrum), convenient
locations and a sense of place
through décor and locally sourced
produce. In the past, the fact that
brands prided themselves on
providing the same environment
whether guests were in Moscow
or Manila was a comfort –
nowadays, not everyone wants
to be so cocooned.
Travel writer Anna Hart says:
“My generation doesn’t aspire
http://www.businesstraveller.com/
Visit businesstraveller.com
to chain-hotel, five-star luxury;
we possess no brand loyalty.
There is far more social kudos in
sourcing an under-the-radar find.
Travel is still about showing off,
but we want to show off our
good taste and travel smarts,
not our salary bracket.”
A lot of it is marketing, of
course. In reality, many of the new
arrivals aren’t offering anything
wildly innovative – just more
colourful design, open-plan lobby
lounges and free wifi, for example
– but they are trying to tap into
a new mindset, which is not
necessarily a bad thing.
Parag Vohra, general manager
for hotels at Sojern, a data
platform to help brands engage
with travellers, says: “It used to
be that consistency trumped
everything, but lifestyles have
changed. If you do all this research
into changing tastes and alter the
lodging experience [accordingly],
then you should go out and have
a narrative to explain what you
have done.” He adds: “Sometimes ...
Marriott International began as a root beer stand in 1927 and has since grown to become the largest hotel company in the world. It operates over 4,000 properties across 80 countries. The document discusses Marriott's business operations and growth strategy. It highlights how Marriott introduced a loyalty program called Marriott Rewards in 2011 to increase customer satisfaction and loyalty. Marriott focuses on its mission to put people first and aims to expand its portfolio of hotel brands globally through innovation.
This document provides an overview of a study conducted on customer satisfaction at the Anand Regency hotel. It includes the objectives of the study, which are to understand customer satisfaction levels, services provided, food quality, and customer expectations. It outlines the need for the study to provide management insights into satisfaction. The methodology section describes the use of primary and secondary data collection. Limitations include a short time frame, limited customer surveys, and the study being restricted to one location. It also provides background on the hospitality industry and the history and profile of the Anand Regency hotel.
This document provides an overview of the hospitality industry in India. It discusses the nature of the industry, key players such as Taj, Leela, Oberoi, and ITC hotels. It analyzes the industry structure and discusses topics like geographical spread of major players, demand-supply dynamics, branding and pricing strategies. It also provides details on market capitalization of top hotel companies and profiles of promoters and management groups of some major Indian hotel brands.
The document provides information about domestic and international hotel chains. It discusses the history and future plans of The Leela, a luxury Indian hotel chain founded in 1986 with properties across India. It also discusses the Wyndham Hotel Group, the world's largest hotel company with over 7,500 hotels worldwide and several hotel brands. The document outlines the history of Wyndham from its founding in 2006 and acquisitions and expansion plans through 2022. It also includes a facilities chart comparing amenities between luxury, semi-luxury, and budget hotels. Finally, it provides a brief definition and importance of housekeeping in hotel management.
InterContinental Hotels Group (IHG) is one of the world's largest hotel companies with over 5,000 hotels and 750,000 rooms across nearly 100 countries. IHG was founded in 1946 and has grown significantly over the decades through acquisitions and expansion of its brands such as Holiday Inn, Crowne Plaza, and InterContinental. IHG operates hotels through franchising, management agreements, and ownership, and provides support to hotels through regional offices around the world while balancing regional and local operations.
The document provides information about Hyatt, a global hotel chain. It discusses Hyatt's history starting from its founding in 1957, brands and properties around the world. Key points include Hyatt being founded by entrepreneurs Hyatt von Dehn and Jack D. Crouch and later acquired by Jay Pritzker in 1957. It grew to become one of the largest hotel chains, known for opening the first atrium hotel, expanding internationally and acquiring other brands. The document also briefly mentions another Indian hotel chain, Sarovar Hotels & Resorts.
Our Vision !! Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd. Today's Effort For A Better Tomorrow
DR Arief Gunawan HVS - Extraordinary Growth Opportunities in Indonesia for Ho...g_arief
This document discusses growth opportunities for hotel chains in Indonesia. It finds that international visitor arrivals to Indonesia grew 5% in the first nine months of 2012. The top destinations are Bali, Jakarta, Batam and Bintan. Accor has the most hotel rooms in Indonesia, followed by domestic chains Aston International and Santika Indonesia Hotels. The outlook is positive as Indonesia is projected to receive 400 million visitors by 2022, requiring 100,000 new hotel rooms. This represents significant opportunities for international and domestic hotel groups.
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A project report on four season hotel
1. A PROJECT REPORT ON FOUR SEASON HOTEL
Page 1
P.T.O
We should like to express our special thanks of gratitude to our teacher MR.
MARK MUKHERJEE as well as other respected person who gave us the golden
opportunity to do this wonderful project on the topic Hotel Survey. It also helps
us in doing a lots of research and we came to know about so many new things.
We found the activities is more important than anything. It has taught us the way
to understand the subject topic. We found it as a practical way to understand and
analysis the arguments and statement present in course we hope that we will get
more opportunities in the future so that we can understand the topics in easy and
efficient way.
ACKNOWLEDGEMENT
2. A PROJECT REPORT ON FOUR SEASON HOTEL
Page 2
P.T.O
Four Seasons Hotels Limited, trading as Four Seasons Hotels and
Resorts, is an international luxury hospitality company headquartered
in Toronto, Ontario, Canada. Four Seasons operates more than 100
hotels worldwide.
Since 2007 Bill Gates (through Cascade Investment) and Prince Al-
Waled Bin Talal have been majority owners of the company.
FOUR SEASON HOTEL OVERVIEW
Isadore Sharp
3. A PROJECT REPORT ON FOUR SEASON HOTEL
Page 3
P.T.O
Trade Name : Four Season Hotels and Resorts
Type : Private
Industry : Hospitality
Founded : March 21, 1961
Headquarters : Toronto, Ontario, Canada
Number of Location : 112 properties in 47 countries
Key People : Isadore Sharp (founder and chairman)
Revenue : US $-4.3 billion (2015)
Owner : Cascade Investment Kingdom Holding Company
Number of Employees : 45,000 (2018)
ABOUT FOUR SEASONS
HOTEL
4. A PROJECT REPORT ON FOUR SEASON HOTEL
Page 4
P.T.O
anadian businessman Isadore Sharp founded Four Seasons in 1960. While a
young architect working for his father, Sharp designed a motel for a family friend;
its success motivated him to try creating his own hotel. He bought a large parcel of
land in a run-down area of Toronto and planned a stopover for business travellers;
the Four Seasons Motor Hotel opened in 1961.
Four Seasons built more hotels, including the
1963 Inn on the Park, a $4 million two-story resort
hotel in suburban Toronto that housed Canada's first
discothèque.
Upscale luxury became part of the brand when the
company expanded to London. When a developer
approached Four Seasons about building a hotel in
London, Sharp planned it to compete with the city's
old-world, elite hotels, such as Claridge's and The
Connaught.The hotel opened in 1970.
Built in 1986, Four Seasons Hotel Austin is a nine-story
hotel on 2.3 acres of land on the Lady Bird Lake's north shore. In 1997, Four Seasons
Hotel Austin became the first hotel to have "a
high-speed wireless Internet network"
after Wayport, Inc. set it up there for testing
wireless Internet networks. The hotel
hosted Queen Elizabeth II in 1991 when she
visited Texas. It was acquired by Anbang
Insurance Group from the Blackstone
Group for $359.7 million in 2016.
Economic downturns in the early and mid-
2000s affected the company. When
the September 11 attacks caused the collapse
of the travel industry, Four Seasons refused to
cut room prices in order to preserve the perceived value of the brand, which caused
tension with property owners who were losing money. The company recovered, and
in 2007 it agreed to a buyout by Microsoft Chairman Bill Gates and Prince Al-Waleed
bin Talal of Saudi Arabia for $3.8 billion. The pair own 95 percent of the company, in
equal shares, and Sharp owns the rest.
C
HISTORY
5. A PROJECT REPORT ON FOUR SEASON HOTEL
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P.T.O
n 1974, cost overruns at the Four Seasons Hotel Vancouver nearly led the
company into bankruptcy. As a result, the company began shifting to its current,
management-only business model, eliminating costs associated with buying land
and buildings. The company went public in 1986. In
the 1990s, Four Seasons and Ritz-Carlton began
direct competition, with Ritz-Carlton emphasizing
a uniform look while Four Seasons emphasized
local architecture and styles with uniform service;
in the end Four Seasons gained market share.
Four Seasons has continued to add more hotels
and resorts to its portfolio, notably in China. It
opened a new hotel in Hangzhou in 2010
and Guangzhou, Beijing, and a second property
in Shanghai in 2012. In India, it has one hotel
in Mumbai.[17]
In 2013, it opened its first hotel in
Russia in the Lobanov-Rostovsky Palace in St.
Petersburg, and later opened a second hotel in Moscow. In Indonesia, it has one
hotel in Jakarta and another two in Bali.
October 2012, Four Seasons opened a new 259
room Toronto hotel in Yorkville, designed by
internationally known design firm Yabu
Pushelberg. The hotel includes an upscale
restaurant led by celebrity chef Daniel Boulud. It
was hailed by The Globe and Mail as "the renewal
of an iconic Canadian brand in its hometown". The
penthouse was bought by entrepreneur Robert
Österlund (founder of Xacti, LLC and Inbox.com)
for a Canadian record price of over $28 million.
In 2009, founder Sharp wrote a memoir titled Four
Seasons: The Story of Business Philosophy. It
contained a historical chronicle of the hotels since its
inception
I
GROWTH STORY
6. A PROJECT REPORT ON FOUR SEASON HOTEL
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P.T.O
CONTITENTS CITY
NORTH AMERICA
SAN FRANSISCO
ANGUILLA
BALTIMORE
BOSTON
FORT LAUDERDALE
LOS ANGELES
LOS CABOS AT COSTA PALMAS
MIAMI
MONTREAL
NAPA VALLEY
NASH VILLE
NEVIS
NEWYORK DOWNTOWN
ORLANDO
CENTRAL
&
SOUTH AMERICA
BELIZE
COSTA RICA
SAO PAULO
EUROPE
LONDON
MADRID
WORLDWIDE FOUR SEASON
7. A PROJECT REPORT ON FOUR SEASON HOTEL
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P.T.O
CONTITENTS CITY
ASIA & PACIFIC
BANGKOK
KUALA LUMPUR
KYOTO
SHANGHAI
TIANJIN
BANGALURU
MUMBAI
MIDDLE EAST
&
AFRICA
ABU DHABI
MARRAKESH
8. A PROJECT REPORT ON FOUR SEASON HOTEL
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Luxury hotel brand Four Seasons Hotels & Resorts is present in India through just
one hotel in Mumbai but the country is an important market for Four Seasons, said
chairman Isadore Sharp. The launch of their second hotel in Bengaluru and a
private residential project are important milestones for the company which will be
followed by hotel launches in Delhi and Goa and other major metro locations
eventually .
The Indian hospitality sector is robust and a testament to continuous innovation and
the highest standards of customer service, Sharp said.
Sharp said“We are delighted to partner with the Embassy Group as we expand our
horizons in this country. Our experience in Mumbai has demonstrated the natural
warmth and hospitality of India, a culture that matches Four Seasons perfectly. The
FOUR SEASONS IN INDIA
9. A PROJECT REPORT ON FOUR SEASON HOTEL
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P.T.O
Mumbai hotel is doing well and we are delighted to be part of this sector as we
prepare to take it to new heights,”
Sharp added that the Four Seasons brand could also be launched in other major
metro locations eventually and building a presence through the Four Seasons
brand takes time.
Sharp said “It is very expensive to build a Four Seasons hotel. There has to be an
economic justification. It takes time. Chains like Taj and Oberoi have been here for
years. A new hotel we start would take anywhere between 5-8 years, but we are in
this business for the long term. There are so many major cities here. Any city with
a population of over 5 million in India can certainly support a Four Seasons hotel.
Eventually we will be building hotels in all the major cities. Our project in Delhi is
starting again… there is a project we are working on in Goa, we are in talks for
Jaipur too.
10. A PROJECT REPORT ON FOUR SEASON HOTEL
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Economic growth is the increase in the inflation adjusted market value of the goods
and services produced by an economy over time. Economic growth of Four Season
Hotels are shown by Business Model,GDP forecast & Firm Analysis. As below -
ECONOMIC GROWTH
11. A PROJECT REPORT ON FOUR SEASON HOTEL
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The coming year will mark several significant new openings for Four Seasons
Hotels and Resorts, with the debut of nine new hotels and resorts around the
world, plus the continued expansion of its residential portfolio. The luxury
brand continues steady portfolio expansion with openings in new markets
and much-anticipated debut of first-ever standalone Private Residences in
London.
“Four Seasons is well positioned for continued success in 2019 with the steady and
strategic growth of our global portfolio,” says Christian Clerc, President, Worldwide
Hotel Operations, Four Seasons Hotels and Resorts. “Our portfolio continues to
grow at a healthy pace, as we focus on projects of the highest quality, in the
destinations where our guests want to be. We remain committed to offering the very
highest standards of hospitality as we expand with a diverse collection of
properties, including our entry in Greece and Spain, our first resort set within a
world class vineyard in Napa Valley, and the opening of our first standalone
residences in London.”
Clerc continues, “With a continued focus on our residential portfolio, we are
solidifying our market position as the world leader in luxury branded residential
offerings. Eight of the nine new anticipated openings this year include a residential
component, affirming the growing importance of branded residences to Four
Seasons growth strategy as well as luxury consumers who want to live with our
brand and make Four Seasons their home.”
Extensive Global Growth: 2019 Portfolio Openings
Now numbering 111 hotels and resorts in 47 countries – including recent openings
in Desroches Island, Seychelles; Kuala Lumpur, Malaysia; and São Paulo, Brazil –
Four Seasons is planning to open the following new hotels, resorts and private
residences in 2019:
Four Seasons Astir Palace Hotel Athens – This project marks the long-awaited
entry of Four Seasons in Greece with the transformation of the famed Astir
Palace on the Athenian Riviera. The hotel will offer 303 rooms and bungalows
along three private beaches with three pools, a spa and seven restaurants and
lounges.
FUTURE PROJECTS
12. A PROJECT REPORT ON FOUR SEASON HOTEL
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Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River –
The return of Four Seasons to Thailand’s capital is scheduled to open this year
as the fourth property in the company’s Four Seasons Thailand collection. The
all-new complex spans 9 acres and 200 metres of prime river frontage with
open courtyards, water features and works of art. Ballrooms offer stunning
river views and outdoor spaces that are ideal for grand weddings and
impressive events while three restaurants and a Latin American inspired social
club bring glamour to the riverside lifestyle. With 366 Private Residences and
299 rooms and suites, many with generous outdoor terraces, the property
brings the sophistication of a resort to the heart of Bangkok.
Four Seasons Hotel and Private Residences Bengaluru at Embassy ONE –
Set in the heart of India’s technology hub as part of the prestigious new
Embassy ONE development, the property will feature 230 rooms, 105 Private
Residences and prime commercial retail space. Within the hotel, guests will
find warm and inviting restaurants featuring interactive live counters and
artisanal offerings. The outdoor pool in the lush landscaped private gardens
lends a resort-like ambience and the spa is an uplifting hideaway for modern
and holistic wellness solutions. Four Seasons Hotel Bengaluru joins its sister
property in Mumbai as the second Four Seasons in India.
Four Seasons Resort and Residences Los Cabos at Costa Palmas – Just a
short flight from California, this oceanfront resort in the Baja Peninsula will
soon be home to the third Four Seasons in Mexico. Located on the East Cape
on a stunning, swimmable stretch of the Sea of Cortez, the resort will include
141 rooms as well as a selection of Private Residences with private yacht slips
and a Robert Trent Jones Jr. golf course, within the exclusive Costa Palmas
development.
Four Seasons Hotel and Private Residences Madrid – A meticulous restoration
and conversion of several historic buildings in the heart of the city’s famed
Canalejas district is entering its final stages, with the 200 room Four Seasons
as the company’s first location in Spain. The property will also incorporate 22
beautifully appointed Private Residences.
Four Seasons Hotel and Private Residences Montreal – The company’s fourth
property in Canada will open in the heart of Montreal’s best shopping
neighbourhood, within a development that will mark the city’s very best lifestyle
offerings. Guests can look forward to an all-new 169 room hotel and 18 Private
Residences connected to the new Holt Renfrew Ogilvy in the Golden Square
Mile neighbourhood, as well as the first Canadian restaurant by famed chef
Marcus Samuelsson.
Four Seasons Resort and Residences Napa Valley – Glasses are already
being raised in anticipation of Four Seasons first resort immersed within an
estate winery, in partnership with acclaimed winemaker Thomas Rivers Brown,
that will be part of the all-new resort set among the mountains and vineyards of
13. A PROJECT REPORT ON FOUR SEASON HOTEL
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P.T.O
one of the world’s top wine-producing regions. Its 85 rooms and 20 residences
will extend the diverse Four Seasons California Collection as its eighth location
in the state.
Four Seasons Hotel and Private Residences One Dalton Street, Boston – Four
Seasons will open its second property in Boston’s prestigious Back Bay
neighbourhood, steps from the city’s best cultural, sporting, and entertainment
outlets. This sleek, 61-storey skyscraper will be home to 215 hotel rooms and
160 Private Residences and will also include a Zuma restaurant, the renowned
Japanese Izakaya with outposts in London, Miami, New York and Las Vegas.
Four Seasons Hotel Philadelphia at Comcast Center – The company’s return
to the city will showcase the future of hospitality in Philadelphia’s tallest
building. At 60 storeys and with 219 rooms, the property will showcase
advanced technologies from Comcast as well as world-class dining
experiences by top chefs Jean-Georges Vongerichten and Greg Vernick, and
florals by celebrated creative director Jeff Leatham.
Additional future projects recently announced include hotels, resorts and
residences in Dalian, China; Makkah, Saudi Arabia; Hanoi, Vietnam; and Caye
Chapel, Belize.
Enhancing Four Seasons Experience
Along with the openings of new hotels and resorts around the globe, Four Seasons
continues to enhance its existing portfolio through extensive renovations,
extensions, and complementary experiences at the properties guests have come to
know and love.
Just in time for winter 2019, Les Chalets du Mont d’Arbois, Megève, A Four
Seasons Hotel will debut alongside its sister property, Four Seasons Hotel Megève
which opened in December 2017. Guests in Megève can enjoy exceptional dining
experiences, with two Michelin-starred outlets including Le 1920 at Four Seasons
Hotel Megève, and Prima at Les Chalets du Mont d’Arbois, Megève, A Four
Seasons Hotel, which received its first Michelin Star earlier this year.
For those looking to make their time with Four Seasons more permanent, the
company will debut its first ever standalone residential project in London’s elegant
Mayfair neighbourhood with Twenty Grosvenor Square, A Four Seasons
Residence. Following a meticulous restoration, the project will open with 37
exquisite Private Residences as well as the very best onsite facilities and
amenities, including a private wine cellar, a spa with an 82 foot (25 metre)
swimming pool, a treatment suite with steam room and sauna, a state-of-the-art
14. A PROJECT REPORT ON FOUR SEASON HOTEL
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P.T.O
fitness centre, games room, a cinema, business suite, a garden room and private
landscaped gardens.
Strategic Expansion of Private Residences Portfolio
Four Seasons continues to expand its portfolio of Four Seasons Private
Residences and currently manages 41 residential properties in 19 countries. Four
Seasons residential portfolio contains more than 3,800 residential units globally
with a pipeline of more than $10 billion in real estate sales value.
In the next five years, Four Seasons residential portfolio is expected to double, with
more than 80% of all development projects including a residential component. The
company’s global portfolio is on track to exceed 7,000 homes, making Four
Seasons the world leader in luxury property management services. As one of the
only hospitality companies to also act as property managers, Four Seasons is able
to uphold its standards of quality and service for residents and create a truly
exceptional lifestyle – one of the primary reasons buyers pay a premium for a Four
Seasons branded residence.
Following the opening of Four Seasons standalone Private Residences at Twenty
Grosvenor Square this year, the brand will expand this exclusive collection with
standalone Private Residences in Marrakech, Los Angeles and San Francisco.