This document provides an overview of the hospitality industry in India. It discusses the nature of the industry, key players such as Taj, Leela, Oberoi, and ITC hotels. It analyzes the industry structure and discusses topics like geographical spread of major players, demand-supply dynamics, branding and pricing strategies. It also provides details on market capitalization of top hotel companies and profiles of promoters and management groups of some major Indian hotel brands.
analysis of hostpitality sector- project on taj hotelsashwin891
Taj Mahal Palace & Tower in Mumbai is a pioneer in India's high-end luxury hotel segment. It targets successful businesspeople, entrepreneurs, and heads of state by providing a royal experience with high standards of service. The hotel is located near the Gateway of India and offers ocean views from many of its rooms. It faces competition from other luxury hotels but differentiates itself through its heritage and focus on customer service through the 7 Ps framework. The analysis recommends Taj Hotels expand and diversify into new properties while maintaining their high quality standards.
The Taj Hotels Resorts and Palaces owns and operates 93 hotels in India and 16 internationally. It was founded in 1903 with the opening of the Taj Mahal Palace Hotel in Mumbai. Currently, it employs over 13,000 people across its portfolio of luxury and leisure hotels. The company pioneered many "firsts" in Indian hospitality and continues to expand its brand portfolio to include newer brands like Vivanta and Ginger while maintaining its flagship Taj brand properties.
External environment of taj & oberoi hotel industrySaurabh Giratkar
3. EXTERNAL ENVIRONMENT
Controlling Ministry
The Ministry of Tourism is the nodal agency for the formulation of national policies and programmes and for the co-ordination of activities of various Central Government Agencies, State Governments/UTs and the Private Sector for the development and promotion of tourism in the country. This Ministry is headed by the Union Minister of State for Tourism (Independent Charge).
The administrative head of the Ministry is the Secretary (Tourism). The Secretary also acts as the Director General (DG) Tourism. The office of the Director General of Tourism {now merged with the office of Secretary (Tourism)} provides executive directions for the implementation of various policies and programmes. Directorate General of Tourism has a field formation of 20 offices within the country and 14 offices abroad and one sub-ordinate office/project i.e. Indian Institute of Skiing and Mountaineering (IISM)/ Gulmarg Winter Sports Project. The overseas offices are primarily responsible for tourism promotion and marketing in their respective areas and the field offices in India are responsible for providing information service to tourists and to monitor the progress of field projects.The activities of IISM/GWSP have now been revived and various Ski and other courses are being conducted in the J&K valley.
Role and Functions of the Ministry of Tourism
The Ministry of Tourism functions as the nodal agency for the development of tourism in the country. It plays a crucial role in coordinating and supplementing the efforts of the State/Union Territory Governments, catalyzing private investment, strengthening promotional and marketing efforts and in providing trained manpower resources. The functions of the Ministry in this regard mainly consist of the following:
All Policy Matters, including: Development Policies Incentives, External Assistance, Manpower Development, Promotion & Marketing.
The Ministry of Tourism, Government of India has set some guidelines for the star classification as given in the table
TAJ Hotel
Founder Jamsetji Tata
Headquarters Mumbai, Maharashtra, India
Key people MD & CEO
Rakesh Sarna
The Indian Hotels Company (IHCL) and its subsidiaries, collectively known as Taj Hotels Resorts and Palaces, is one of Asia's largest and finest groups of hotels. Incorporated by the founder of the Tata group, Jamshedji Tata, the company opened its first property, the Taj Mahal Palace, in Bombay in 1903. The Taj, a symbol of Indian hospitality, completed its centenary year in 2003. Taj Hotels Resorts and Palaces comprises 93 hotels in 53 locations, including 25 Ginger hotels across India, with an additional 16 international. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic grand palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. Areas of Business:
Taj is their flagship brand for the world's most dis
Hotel Leela Ventures began in 1986 and has grown to include top-class hotels in India and abroad. It reported revenues of Rs. 660.54 crores in 2012-2013 but a total loss of Rs. 433.45 crores. The document analyzes Leela Ventures' marketing strategy after splitting from its long-time partner and expanding across India and internationally with new properties. It also provides an overview of the growing Indian hotel and tourism industry, which contributed Rs. 2.17 trillion to GDP in 2013 and is expected to reach Rs. 4.35 trillion by 2024.
The document provides an overview of the Taj Hotels group. It discusses the hotel industry in India and categories of hotels. It then focuses on Taj Hotels, describing its founding in 1903, expansion across India and globally, categories of Taj hotels including luxury, business, and leisure hotels. The summary also discusses Taj Hotels' marketing mix, competitors, and segmentation strategies.
An analysis on Taj Hotels, Resorts and Palaces with the help of SWOT, PESTLE and PORTER's 5 Forces to understand the performance of the company in the business market and the way it tackles the Corona Virus situation to stay in business and keep the position that it holds in the market. The presentation also tells about the company, suggests a few ideas and offers a conclusion on the future of the company.
The document discusses the Taj Group of hotels and its strategy to develop a new brand architecture. It summarizes the history and growth of the Taj Group portfolio. To capitalize on opportunities from India's growing middle class and travel sector, Taj realized it needed new brands to clearly define its service tiers and segments. It developed new brands like Ginger, Vivanta and Taj Safaris to target different customers beyond its flagship Taj brand. The rebranding effort required engaging employees who were proud to work for the Taj brand. Internal acceptance of the new structure has been good and analysts predict the new brand strategy will help Taj significantly outperform competitors.
Industrial Exposure Training Report On Taj Palace Hotel
Industrial Exposure Training Report - Taj Palace Hotel, Industrial Exposure Training Report, Taj Palace Hotel, Masala Art, Blue Ginger, Orient Express, Blue Bar, In Room Dining, Amenity Cell, Banquets, Darbar, Jahanara, Roshnara, Mumtaz, Noor Nausheen, Oval, Rosewood, Garde Manger, Butchery, Continental Kitchen, Indian Kitchen, Bakery, Front Office, Bell Desk, Travel Desk, Time Office, Reservation, Concierge, Tea Lounge, Kafe Fontana, Butler Service, New Delhi, 5 Star Hotel, Taj, IHCL, Indian Hotels Company Limited
analysis of hostpitality sector- project on taj hotelsashwin891
Taj Mahal Palace & Tower in Mumbai is a pioneer in India's high-end luxury hotel segment. It targets successful businesspeople, entrepreneurs, and heads of state by providing a royal experience with high standards of service. The hotel is located near the Gateway of India and offers ocean views from many of its rooms. It faces competition from other luxury hotels but differentiates itself through its heritage and focus on customer service through the 7 Ps framework. The analysis recommends Taj Hotels expand and diversify into new properties while maintaining their high quality standards.
The Taj Hotels Resorts and Palaces owns and operates 93 hotels in India and 16 internationally. It was founded in 1903 with the opening of the Taj Mahal Palace Hotel in Mumbai. Currently, it employs over 13,000 people across its portfolio of luxury and leisure hotels. The company pioneered many "firsts" in Indian hospitality and continues to expand its brand portfolio to include newer brands like Vivanta and Ginger while maintaining its flagship Taj brand properties.
External environment of taj & oberoi hotel industrySaurabh Giratkar
3. EXTERNAL ENVIRONMENT
Controlling Ministry
The Ministry of Tourism is the nodal agency for the formulation of national policies and programmes and for the co-ordination of activities of various Central Government Agencies, State Governments/UTs and the Private Sector for the development and promotion of tourism in the country. This Ministry is headed by the Union Minister of State for Tourism (Independent Charge).
The administrative head of the Ministry is the Secretary (Tourism). The Secretary also acts as the Director General (DG) Tourism. The office of the Director General of Tourism {now merged with the office of Secretary (Tourism)} provides executive directions for the implementation of various policies and programmes. Directorate General of Tourism has a field formation of 20 offices within the country and 14 offices abroad and one sub-ordinate office/project i.e. Indian Institute of Skiing and Mountaineering (IISM)/ Gulmarg Winter Sports Project. The overseas offices are primarily responsible for tourism promotion and marketing in their respective areas and the field offices in India are responsible for providing information service to tourists and to monitor the progress of field projects.The activities of IISM/GWSP have now been revived and various Ski and other courses are being conducted in the J&K valley.
Role and Functions of the Ministry of Tourism
The Ministry of Tourism functions as the nodal agency for the development of tourism in the country. It plays a crucial role in coordinating and supplementing the efforts of the State/Union Territory Governments, catalyzing private investment, strengthening promotional and marketing efforts and in providing trained manpower resources. The functions of the Ministry in this regard mainly consist of the following:
All Policy Matters, including: Development Policies Incentives, External Assistance, Manpower Development, Promotion & Marketing.
The Ministry of Tourism, Government of India has set some guidelines for the star classification as given in the table
TAJ Hotel
Founder Jamsetji Tata
Headquarters Mumbai, Maharashtra, India
Key people MD & CEO
Rakesh Sarna
The Indian Hotels Company (IHCL) and its subsidiaries, collectively known as Taj Hotels Resorts and Palaces, is one of Asia's largest and finest groups of hotels. Incorporated by the founder of the Tata group, Jamshedji Tata, the company opened its first property, the Taj Mahal Palace, in Bombay in 1903. The Taj, a symbol of Indian hospitality, completed its centenary year in 2003. Taj Hotels Resorts and Palaces comprises 93 hotels in 53 locations, including 25 Ginger hotels across India, with an additional 16 international. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic grand palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. Areas of Business:
Taj is their flagship brand for the world's most dis
Hotel Leela Ventures began in 1986 and has grown to include top-class hotels in India and abroad. It reported revenues of Rs. 660.54 crores in 2012-2013 but a total loss of Rs. 433.45 crores. The document analyzes Leela Ventures' marketing strategy after splitting from its long-time partner and expanding across India and internationally with new properties. It also provides an overview of the growing Indian hotel and tourism industry, which contributed Rs. 2.17 trillion to GDP in 2013 and is expected to reach Rs. 4.35 trillion by 2024.
The document provides an overview of the Taj Hotels group. It discusses the hotel industry in India and categories of hotels. It then focuses on Taj Hotels, describing its founding in 1903, expansion across India and globally, categories of Taj hotels including luxury, business, and leisure hotels. The summary also discusses Taj Hotels' marketing mix, competitors, and segmentation strategies.
An analysis on Taj Hotels, Resorts and Palaces with the help of SWOT, PESTLE and PORTER's 5 Forces to understand the performance of the company in the business market and the way it tackles the Corona Virus situation to stay in business and keep the position that it holds in the market. The presentation also tells about the company, suggests a few ideas and offers a conclusion on the future of the company.
The document discusses the Taj Group of hotels and its strategy to develop a new brand architecture. It summarizes the history and growth of the Taj Group portfolio. To capitalize on opportunities from India's growing middle class and travel sector, Taj realized it needed new brands to clearly define its service tiers and segments. It developed new brands like Ginger, Vivanta and Taj Safaris to target different customers beyond its flagship Taj brand. The rebranding effort required engaging employees who were proud to work for the Taj brand. Internal acceptance of the new structure has been good and analysts predict the new brand strategy will help Taj significantly outperform competitors.
Industrial Exposure Training Report On Taj Palace Hotel
Industrial Exposure Training Report - Taj Palace Hotel, Industrial Exposure Training Report, Taj Palace Hotel, Masala Art, Blue Ginger, Orient Express, Blue Bar, In Room Dining, Amenity Cell, Banquets, Darbar, Jahanara, Roshnara, Mumtaz, Noor Nausheen, Oval, Rosewood, Garde Manger, Butchery, Continental Kitchen, Indian Kitchen, Bakery, Front Office, Bell Desk, Travel Desk, Time Office, Reservation, Concierge, Tea Lounge, Kafe Fontana, Butler Service, New Delhi, 5 Star Hotel, Taj, IHCL, Indian Hotels Company Limited
The document provides an overview of the author's internship at Vivanta By Taj hotel in Whitefield, Bangalore. It discusses the author's experiences in three departments - front office, housekeeping, and food and beverage service. The author spent the majority of time in food and beverage service, learning skills to interact with customers. In front office, the author gained experience assisting guests. In housekeeping, the author learned cleaning procedures but noted high staff turnover. Overall, the internship helped the author improve communication skills through interacting with guests and coworkers.
Hotel industry in India & the Taj groupAnant Kumar
The document discusses Indian Hotels Company Limited (IHCL), which operates various hotel brands across India and other countries. Some key points:
- IHCL was founded in 1903 and is headquartered in Mumbai, operating 108 hotels in India and 17 internationally under brands like Taj, Vivanta, Gateway and Ginger.
- It analyzes the hospitality industry and IHCL's position using tools like Porter's 5 forces, SWOT analysis and segmentation/positioning.
- IHCL has a diverse portfolio of hotel types targeting different customer segments. It also explores opportunities like expansion, mergers, and tie-ups with airlines/cruise lines.
Strategic management case study, The Taj,IHCLAbin John Jacob
Indian Hotels Company Limited operates the largest hotel chain in India under the brand "Taj Hotels, Palaces & Resorts". It was incorporated in 1903 by Jamsetji N. Tata and opened its first property, The Taj Mahal Palace Hotel in Mumbai. Today it comprises 93 hotels across India and 16 international hotels. Over the decades, Taj Hotels has expanded geographically, developing new destinations and converting royal palaces into luxury hotels. It operates in different market segments through its brands like Taj, Vivanta, Gateway, and Ginger. While it enjoys brand recognition and a premium reputation, it also faces competition from international and domestic players.
Sharath organiations study at vivanta taj hotelLibu Thomas
This document provides an overview of Vivanta by Taj Malabar hotel located in Kochi, India. It discusses the hotel's introduction, objectives, limitations, industry profile, company profile, product profile including room types and dining options. It also describes the hotel's organizational structure and functional departments. Finally, it performs a SWOT analysis and discusses findings and suggestions from the author's study of the hotel.
This document provides an analysis of the Taj Mahal Palace & Tower hotel in Mumbai. It discusses the hospitality industry in India and analyzes Taj Hotels' marketing mix strategy, internal training programs, advertising, target customer segments, and focus on luxury service. The summary highlights Taj's leadership in India's high-end hotel sector, training initiatives to develop skilled employees, and positioning itself as a luxury brand providing royal experiences for wealthy achievers.
Taj Hotels Resorts and Palaces was founded in 1903 by Jamsetji Tata to build a world-class hotel and restore the image of Mumbai. With over 100 years of history focusing on service excellence, Taj Hotels now has over 93 hotels across India and internationally, and is known as the epitome of luxury hospitality. The brand is recognized for renovating royal palaces and offering iconic properties, luxury services, and memorable experiences to guests around the world.
Assignment taj hotels services by nilesh shuklaNILESH SHUKLA
The document provides an overview of Taj Hotels Resorts and Palaces, a luxury hotel chain in India. It discusses the company's origins in 1903 with the opening of the Taj Mahal Palace Hotel in Bombay. It then summarizes Taj's various hotel brands that operate across market segments, including Taj (luxury), Taj Exotica (resorts and spas), Taj Safaris (wildlife lodges), Vivanta by Taj (contemporary luxury), The Gateway (upscale), and Ginger (economy). The document also outlines Taj's international expansion, culinary experiences, wellness services, and other operations like airline catering and aviation services. It concludes by noting Taj's commitment to corporate sustainability and
The Taj Group of hotels implemented a revenue optimization software to improve their revenue management. Previously, the Taj Group relied on manual Excel spreadsheets for revenue forecasting and pricing, which led to inaccuracies. After implementing the new software at the Taj Mahal Palace in Mumbai, the Taj Group saw a 25% increase in gross revenue and higher profits. The revenue optimization software provided more accurate predictions which helped the Taj Group maximize profits as they expanded into new markets internationally.
Taj Hotels & Resorts is one of Asia's largest hotel companies operating 93 hotels across India and 16 internationally. It was founded in 1903 with the opening of the Taj Mahal Palace Hotel in Mumbai. The internship report provides an overview of Taj's operations, including its various hotel brands like Taj Exotica, Taj Safari, and Vivanta by Taj. It describes the intern's responsibilities in tasks like updating exchange rates, generating bills, and working with the hotel's property management system. The report also covers Taj's treatment of employees, such as providing housing, meals, uniforms, and insurance benefits. The intern aims to improve their skills in areas like data warehousing, communication, and report generation during the internship
The document provides information about Divyalaxmi D. Khanduri's hospitality studies assessment from 2015-2016. It includes an acknowledgement section thanking her assessor, Mr. Amitavabiswas, and Frankfinn Institute. It then discusses the domestic Taj hotel chain and international Hyatt hotel chain, providing histories of their development, profiles, and descriptions of some of their leading hotels.
The document discusses the Taj Hotels Resorts and Palaces group. Some key points:
- Founded in 1903 by Jamsetji Tata, with the first Taj Hotel opening in Mumbai.
- It now has 100 hotels across India and internationally, and over 25,000 employees.
- The vision is to be caretakers of the planet and a leading global hospitality brand. The mission is to improve quality standards and have a global presence.
- Taj operates hotels, air catering, luxury residences, private jets and an India travel company providing transportation and tourism services.
The document provides an overview of the Taj Hotel industry in India. It discusses the different types of hotels in India categorized by star ratings and amenities. It then introduces the Taj Hotel group - its founding in 1903, current portfolio of over 75 hotels globally, and segmentation into luxury, business, and leisure hotels. The document also discusses Taj Hotel's marketing mix, competition, and awards and acquisitions over the years.
The document summarizes information about the Taj Hotels group. It discusses that Taj Hotels is one of Asia's largest luxury hotel chains founded in 1903. It provides details about Taj Hotel's officials, milestones such as opening new hotels across India and other countries, awards received, services offered, and future expansion plans to open 43 new properties with 10,000 to 12,000 rooms in the next four years. The document also includes photos of some Taj Hotel properties.
The document provides an overview of the Indian Hotels Company Limited (IHCL) and its subsidiaries which operate under the brands of Taj Hotels Resorts and Palaces. IHCL owns and operates 66 hotels across India and 30 international hotels. It operates several brands including Taj (luxury hotels), Taj Exotica (resorts and spas), Taj Safaris (wildlife lodges), Gateway (mid-market hotels), and Ginger (economy hotels). IHCL is committed to sustainability and social responsibility initiatives.
Secured in 1960 by a youthful and ambitious Mr. Sadruddin Hashwani, the Hashoo assemble at first worked as an exchanging undertaking. Through its author's vision, vital bearing and unfaltering responsibility, the Hashoo Group has risen as Pakistan's premium combination with a differentiated global business portfoliio.
The document provides information about Pearl Continental Hotel in Rawalpindi, Pakistan. It discusses the hotel's human resource management department and its functions, which include recruitment, training, handling union contracts, reviewing policies, and developing employee safety measures. It also provides an overview of the organizational structure of the hotel's HR department and lists the responsibilities of the Human Resource Manager and other roles.
Comparative analysis of different hotels itc, marriott, hyatt n le meridienAnuj Diwakar
This document provides an overview of four major hotel chains - Taj Hotels, ITC Hotels, Marriott, and Le Méridien. It discusses the founding and growth of each chain. Taj Hotels was founded in 1903 and now has 57 hotels across India. ITC Hotels was launched in 1975 and has over 100 hotels in more than 90 destinations. Marriott was founded in 1927 and now has over 3,150 properties worldwide. Le Méridien was established in 1972 and is now in over 50 countries. The document also outlines potential areas of research analysis for the hospitality sector, including global business management, marketing, quantitative techniques, accounting, information technology, economics, and research methodology.
The Oberoi Group is a luxury hotel chain founded in 1934 in India by Rai Bahadur Mohan Singh Oberoi. It currently operates 29 hotels across 5 countries. The Oberoi Group is led by Chairman and CEO P.R.S. Oberoi, the son of the founder. The company aims to provide excellent service and meet guest expectations through its mission, vision, and values of conducting business ethically and putting customers first. Some of its iconic properties include The Oberoi in New Delhi, The Oberoi Amarvilas in Agra, and The Oberoi Udaivilas in Udaipur.
Este documento discute el uso de las tecnologías de la información y la comunicación (TIC) en la educación. Señala que las TIC pueden mejorar la enseñanza y el aprendizaje al proporcionar poderosas herramientas, pero que tanto estudiantes como docentes hacen un uso limitado de ellas actualmente. Explica que el uso efectivo de las TIC depende del enfoque pedagógico y del diseño tecnopedagógico de las actividades. También destaca los retos que implica integrar las TIC en la
The document provides an overview of the author's internship at Vivanta By Taj hotel in Whitefield, Bangalore. It discusses the author's experiences in three departments - front office, housekeeping, and food and beverage service. The author spent the majority of time in food and beverage service, learning skills to interact with customers. In front office, the author gained experience assisting guests. In housekeeping, the author learned cleaning procedures but noted high staff turnover. Overall, the internship helped the author improve communication skills through interacting with guests and coworkers.
Hotel industry in India & the Taj groupAnant Kumar
The document discusses Indian Hotels Company Limited (IHCL), which operates various hotel brands across India and other countries. Some key points:
- IHCL was founded in 1903 and is headquartered in Mumbai, operating 108 hotels in India and 17 internationally under brands like Taj, Vivanta, Gateway and Ginger.
- It analyzes the hospitality industry and IHCL's position using tools like Porter's 5 forces, SWOT analysis and segmentation/positioning.
- IHCL has a diverse portfolio of hotel types targeting different customer segments. It also explores opportunities like expansion, mergers, and tie-ups with airlines/cruise lines.
Strategic management case study, The Taj,IHCLAbin John Jacob
Indian Hotels Company Limited operates the largest hotel chain in India under the brand "Taj Hotels, Palaces & Resorts". It was incorporated in 1903 by Jamsetji N. Tata and opened its first property, The Taj Mahal Palace Hotel in Mumbai. Today it comprises 93 hotels across India and 16 international hotels. Over the decades, Taj Hotels has expanded geographically, developing new destinations and converting royal palaces into luxury hotels. It operates in different market segments through its brands like Taj, Vivanta, Gateway, and Ginger. While it enjoys brand recognition and a premium reputation, it also faces competition from international and domestic players.
Sharath organiations study at vivanta taj hotelLibu Thomas
This document provides an overview of Vivanta by Taj Malabar hotel located in Kochi, India. It discusses the hotel's introduction, objectives, limitations, industry profile, company profile, product profile including room types and dining options. It also describes the hotel's organizational structure and functional departments. Finally, it performs a SWOT analysis and discusses findings and suggestions from the author's study of the hotel.
This document provides an analysis of the Taj Mahal Palace & Tower hotel in Mumbai. It discusses the hospitality industry in India and analyzes Taj Hotels' marketing mix strategy, internal training programs, advertising, target customer segments, and focus on luxury service. The summary highlights Taj's leadership in India's high-end hotel sector, training initiatives to develop skilled employees, and positioning itself as a luxury brand providing royal experiences for wealthy achievers.
Taj Hotels Resorts and Palaces was founded in 1903 by Jamsetji Tata to build a world-class hotel and restore the image of Mumbai. With over 100 years of history focusing on service excellence, Taj Hotels now has over 93 hotels across India and internationally, and is known as the epitome of luxury hospitality. The brand is recognized for renovating royal palaces and offering iconic properties, luxury services, and memorable experiences to guests around the world.
Assignment taj hotels services by nilesh shuklaNILESH SHUKLA
The document provides an overview of Taj Hotels Resorts and Palaces, a luxury hotel chain in India. It discusses the company's origins in 1903 with the opening of the Taj Mahal Palace Hotel in Bombay. It then summarizes Taj's various hotel brands that operate across market segments, including Taj (luxury), Taj Exotica (resorts and spas), Taj Safaris (wildlife lodges), Vivanta by Taj (contemporary luxury), The Gateway (upscale), and Ginger (economy). The document also outlines Taj's international expansion, culinary experiences, wellness services, and other operations like airline catering and aviation services. It concludes by noting Taj's commitment to corporate sustainability and
The Taj Group of hotels implemented a revenue optimization software to improve their revenue management. Previously, the Taj Group relied on manual Excel spreadsheets for revenue forecasting and pricing, which led to inaccuracies. After implementing the new software at the Taj Mahal Palace in Mumbai, the Taj Group saw a 25% increase in gross revenue and higher profits. The revenue optimization software provided more accurate predictions which helped the Taj Group maximize profits as they expanded into new markets internationally.
Taj Hotels & Resorts is one of Asia's largest hotel companies operating 93 hotels across India and 16 internationally. It was founded in 1903 with the opening of the Taj Mahal Palace Hotel in Mumbai. The internship report provides an overview of Taj's operations, including its various hotel brands like Taj Exotica, Taj Safari, and Vivanta by Taj. It describes the intern's responsibilities in tasks like updating exchange rates, generating bills, and working with the hotel's property management system. The report also covers Taj's treatment of employees, such as providing housing, meals, uniforms, and insurance benefits. The intern aims to improve their skills in areas like data warehousing, communication, and report generation during the internship
The document provides information about Divyalaxmi D. Khanduri's hospitality studies assessment from 2015-2016. It includes an acknowledgement section thanking her assessor, Mr. Amitavabiswas, and Frankfinn Institute. It then discusses the domestic Taj hotel chain and international Hyatt hotel chain, providing histories of their development, profiles, and descriptions of some of their leading hotels.
The document discusses the Taj Hotels Resorts and Palaces group. Some key points:
- Founded in 1903 by Jamsetji Tata, with the first Taj Hotel opening in Mumbai.
- It now has 100 hotels across India and internationally, and over 25,000 employees.
- The vision is to be caretakers of the planet and a leading global hospitality brand. The mission is to improve quality standards and have a global presence.
- Taj operates hotels, air catering, luxury residences, private jets and an India travel company providing transportation and tourism services.
The document provides an overview of the Taj Hotel industry in India. It discusses the different types of hotels in India categorized by star ratings and amenities. It then introduces the Taj Hotel group - its founding in 1903, current portfolio of over 75 hotels globally, and segmentation into luxury, business, and leisure hotels. The document also discusses Taj Hotel's marketing mix, competition, and awards and acquisitions over the years.
The document summarizes information about the Taj Hotels group. It discusses that Taj Hotels is one of Asia's largest luxury hotel chains founded in 1903. It provides details about Taj Hotel's officials, milestones such as opening new hotels across India and other countries, awards received, services offered, and future expansion plans to open 43 new properties with 10,000 to 12,000 rooms in the next four years. The document also includes photos of some Taj Hotel properties.
The document provides an overview of the Indian Hotels Company Limited (IHCL) and its subsidiaries which operate under the brands of Taj Hotels Resorts and Palaces. IHCL owns and operates 66 hotels across India and 30 international hotels. It operates several brands including Taj (luxury hotels), Taj Exotica (resorts and spas), Taj Safaris (wildlife lodges), Gateway (mid-market hotels), and Ginger (economy hotels). IHCL is committed to sustainability and social responsibility initiatives.
Secured in 1960 by a youthful and ambitious Mr. Sadruddin Hashwani, the Hashoo assemble at first worked as an exchanging undertaking. Through its author's vision, vital bearing and unfaltering responsibility, the Hashoo Group has risen as Pakistan's premium combination with a differentiated global business portfoliio.
The document provides information about Pearl Continental Hotel in Rawalpindi, Pakistan. It discusses the hotel's human resource management department and its functions, which include recruitment, training, handling union contracts, reviewing policies, and developing employee safety measures. It also provides an overview of the organizational structure of the hotel's HR department and lists the responsibilities of the Human Resource Manager and other roles.
Comparative analysis of different hotels itc, marriott, hyatt n le meridienAnuj Diwakar
This document provides an overview of four major hotel chains - Taj Hotels, ITC Hotels, Marriott, and Le Méridien. It discusses the founding and growth of each chain. Taj Hotels was founded in 1903 and now has 57 hotels across India. ITC Hotels was launched in 1975 and has over 100 hotels in more than 90 destinations. Marriott was founded in 1927 and now has over 3,150 properties worldwide. Le Méridien was established in 1972 and is now in over 50 countries. The document also outlines potential areas of research analysis for the hospitality sector, including global business management, marketing, quantitative techniques, accounting, information technology, economics, and research methodology.
The Oberoi Group is a luxury hotel chain founded in 1934 in India by Rai Bahadur Mohan Singh Oberoi. It currently operates 29 hotels across 5 countries. The Oberoi Group is led by Chairman and CEO P.R.S. Oberoi, the son of the founder. The company aims to provide excellent service and meet guest expectations through its mission, vision, and values of conducting business ethically and putting customers first. Some of its iconic properties include The Oberoi in New Delhi, The Oberoi Amarvilas in Agra, and The Oberoi Udaivilas in Udaipur.
Este documento discute el uso de las tecnologías de la información y la comunicación (TIC) en la educación. Señala que las TIC pueden mejorar la enseñanza y el aprendizaje al proporcionar poderosas herramientas, pero que tanto estudiantes como docentes hacen un uso limitado de ellas actualmente. Explica que el uso efectivo de las TIC depende del enfoque pedagógico y del diseño tecnopedagógico de las actividades. También destaca los retos que implica integrar las TIC en la
This document provides instructions for using the online photo editor Picmonkey to edit and post images. It outlines the basic steps: going to the Picmonkey website, clicking "Edit" to open a file, using various tools like the text tool to add captions in different styles and colors, adjusting the text size, and saving the edited file. The overall purpose is to demonstrate how Picmonkey makes it easy to edit photos for posting online.
This document contains the resume of Eldon Chang, outlining his experience in product development and project management. It details his roles leading projects in areas such as WiFi networking, Bluetooth applications, wireless connectivity, and outdoor solutions. It also lists his skills in business operations, people management, and technical areas like product management, problem solving, and system integration. His experience includes starting new business divisions and ventures in fields like renewable energy integration.
This document summarizes child labour in India, estimating over 12 million children aged 5-14 work, many full-time. Poverty, lack of schools, and growth of the informal economy are considered major causes. Agriculture employs most child labour, while it also occurs in industries like diamond, fireworks, silk, and domestic work. India has laws against child labour but enforcement remains a challenge as it continues to be a widespread problem.
The Road to Becoming a Data Driven CompanyFramed Data
Today we discuss the 4 tiers that drive a data driven company via the "Data Pyramid". Included in this pyramid are key performance metrics, data warehousing , analytics and business intelligence and data science. Tune in to see how each of these tiers can play a role in helping you measure the success of your business.
Alat pemadam api adalah alat penting untuk memadamkan kebakaran pada tahap awal. Ada beberapa kelas api seperti api kelas A, B, C, D dan E yang memerlukan alat pemadam api yang sesuai. Langkah-langkah penggunaan pemadam api mudah alih termasuk menarik pin, mengarahkan nozel ke api, menekan tuil, dan menyapu gerakan nozel ke kiri dan kanan.
A Better Approach to Customer RetentionFramed Data
Welcome to part 1 of 6 for our How to Improve User Retention series. Each week, we’ll provide a new post with best practices, advice, and real examples on how to keep your customers happy, engaged, and buzzing about your product. We’ll chat about high level planning strategy, how to apply specific advice, and point you to some of the web’s best tools. Enjoy!
IHCL has adopted various strategies over the past five years to globalize its operations and strengthen its brand, including strong sales and marketing, innovative new product ideas, marketing alliances, maintaining high service standards, developing talent, and future plans to expand its affordable Ginger brand and explore new markets like China and South Africa.
The hospitality industry in India is one of the fastest growing sectors and is expected to grow 8% annually between 2007-2016. India attracts many international hotel chains looking to expand due to growth opportunities. The hotel industry can be classified based on location, size, level of service, length of stay, theme, and target market. Some of the major challenges facing the industry are lack of infrastructure development, shortage of skilled labor, and intense competition from international brands. However, the industry also sees opportunities from rising incomes, business opportunities, and open sky policies. Large Indian hotel companies are also expanding overseas through acquisitions.
The document discusses human resource practices in the hotel industry. It begins with an introduction to the hotel industry, describing its growth and diversity of opportunities. It then covers classifications of hotels based on star ratings and amenities, as well as classifications based on type such as heritage, beach resort, and government approved hotels. Finally, it outlines the major departments in hotels, including front office, housekeeping, food and beverage, and human resources, and the career opportunities available in the industry.
The document discusses the types and classifications of hotels in India. It covers the major categories that hotels can be classified under such as location, size, services offered, target markets, and ownership structures. It also outlines the key departments in a hotel's operations as well as challenges and opportunities for the growing hotel industry in India, which includes a lack of infrastructure, intense competition from international brands, and Indian companies now looking to expand overseas.
The document discusses the types and classification of hotels in India. It begins by providing an overview of the hospitality industry in India and notes that it is one of the fastest growing sectors. It then discusses the various types of hotels based on location, size, level of service, length of stay, theme, and target market. Some examples include city center hotels, motels, resort hotels, budget hotels, luxury hotels, suite hotels, and casino hotels. The major challenges facing the hotel industry are also summarized along with the competitive landscape and opportunities and threats for future growth.
History of taj hotel, introduction, marketing mix of taj hotel product, price, place, promotion, physical evidence, process, people, targeteing of taj hotel, segmentation, and diffrentiation, overview of taj hotel
A project report on hr practice in hotel industryProjects Kart
The document provides an overview of the hotel industry and human resource practices within it. It discusses that the hotel industry is large and growing, offering diverse career opportunities. It also classifies hotels based on star ratings and amenities, and describes the various core departments within hotels like food and beverage, front office, and housekeeping. The roles of supporting departments like marketing, engineering, and finance are also outlined. Finally, it discusses the importance of safety, security, and developing training programs for employees.
This document provides an overview of a study conducted on customer satisfaction at the Anand Regency hotel. It includes the objectives of the study, which are to understand customer satisfaction levels, services provided, food quality, and customer expectations. It outlines the need for the study to provide management insights into satisfaction. The methodology section describes the use of primary and secondary data collection. Limitations include a short time frame, limited customer surveys, and the study being restricted to one location. It also provides background on the hospitality industry and the history and profile of the Anand Regency hotel.
The document provides an overview of the hotel industry in India and focuses on Taj Hotels. It discusses the different types of hotels in India, including luxury hotels like Taj Palace and ITC hotels. It then examines the marketing mix strategies of Taj Hotels, including their segmentation approach, pricing, locations, and promotional activities. Finally, it covers the concepts of service triangle, physical evidence, and servicescape which are important for customer experience.
ITC Limited is an Indian conglomerate company whose businesses include hotels, paper, packaging, agri-business, information technology and others. It was incorporated in 1910 as Imperial Tobacco Company of India and later renamed to ITC Limited in 1974. ITC operates luxury hotel chains across India under various brands such as ITC Hotels, WelcomHotels and Fortune Hotels. It is recognized for pioneering sustainability practices in the hospitality industry with all its hotels being LEED platinum certified. ITC also owns and operates several high-end restaurants that are recognized internationally for their cuisine.
Aakanksha Bachkar 1941116002.pdf (The Gateway Hotel, Nashik)Ranjan Kumar Gupta
The document is a trainee's acknowledgment and thank you letter for completing a 12-week training program at The Gateway Hotel in Nashik, India. The trainee thanks the principal, heads of departments, and teachers for their support during the training. The trainee also thanks the General Manager, Director of Operations, HR, and Training Manager of The Gateway Hotel for allowing them to undergo training and for providing a caring and supportive staff. The trainee states it was an amazing experience to work under such a team and that they learned a lot about the hospitality industry.
Tata Group is an Indian multinational conglomerate founded in 1868 with operations in more than 100 countries. The group's marketing strategy focuses on its luxury hotel brand Taj Hotels which operates resorts, hotels, and palaces around India and the world targeting upper-class travelers. Taj Hotels uses a premium pricing strategy given its brand power and loyal customer base. It promotes through word-of-mouth from satisfied customers and corporate social responsibility initiatives to train youth from low-income families in hospitality.
This document provides an overview of the hotel industries. It begins with defining a hotel as an establishment that provides paid lodging and accommodation on a short-term basis. It then discusses the classification of hotels based on location, property type, pricing plans, clientele, and length of stay. It provides definitions for what the hotel industry and hotel marketing strategy entail. It notes that the hospitality sector, which includes hotels, is one of the fastest growing sectors in India. It also discusses the importance of comfort, security, privacy, convenience, and cleanliness for hotel guests.
The document outlines an assignment for a hospitality course. It includes instructions for the assignment which involves exploring various aspects of hotel room management, including the growth of the hotel industry, front office services, and the role of housekeeping. It provides background on the learner's role as a front office assistant and poses several questions for the learner to answer regarding renowned hotel chains, how housekeeping earns revenue, and amenities provided in a standard hotel room.
The document provides information about housekeeping in hotels. It states that housekeeping is the largest department in most hotels as it is responsible for cleaning all hotel rooms. Keeping the entire hotel clean and shining is an important role. It also notes that accommodation in hotels, which includes individual rooms and suites, is the most revenue generating area for hotels. Other hotel facilities mentioned include restaurants, bars, meeting spaces, and health clubs.
Starwood Hotel Resort is classified under the hospitality and tourism industry. It operates numerous hotel brands globally, with over 1,100 properties in nearly 100 countries. While Starwood saw declines in revenue and profits for fiscal year 2014 compared to 2013, it is focused on expansion in regions like China, Africa, Europe, South Asia, India, and Latin America. Starwood's merger with Marriott will create the world's largest hotel company with over 5,600 hotels and 1.2 million rooms globally. Key factors that can affect Starwood's profitability include competition level, demand strength, economic conditions, advertising, availability of substitutes, and complementary goods.
The Leela Group of Hotels is an Indian luxury hotel chain founded in 1957 by Capt. C.P. Krishnan Nair. It started with one hotel in Mumbai called Hotel Leela and has since expanded to include hotels in several major Indian cities. The Accor Group is a French multinational hospitality company operating over 4,000 hotels worldwide under various brands. It was founded in 1967 and has grown significantly over the decades through strategic acquisitions of hotel brands and properties around the world.
The document provides an overview of the Taj Hotels group in India. It discusses that Taj Hotels was founded in 1903 and currently operates 76 hotels across 12 countries, employing over 13,000 people. Taj Hotels is segmented into luxury hotels like Taj Palace and Taj Mahal, business hotels like Taj President, and leisure hotels like beach resorts. The document outlines some of the amenities and services that Taj Hotels provides to customers. It also discusses Taj's employee programs, financial performance, competitors, challenges, and awards.
Ecomonicshotel 150601074919-lva1-app6891Jordon Wong
This document provides information about two hotels - Hotel Continental in Penang, Malaysia and The 5 Elements Hotel in Kuala Lumpur, Malaysia. It discusses the background and founding of each hotel. It then analyzes the competitive environment and key competitors for each hotel, noting that both hotels face many competitors in their respective locations within the hospitality industry. The document compares traits like room offerings, occupancy rates, and customer demographics. It also discusses the competitive strategies employed by each hotel, such as pricing adjustments and promotions.
This document provides information about two hotels - Hotel Continental in Penang, Malaysia and The 5 Elements Hotel in Kuala Lumpur, Malaysia. It discusses the background and founding of each hotel. It then provides a comparative analysis of the competitive environment and traits of each business, noting that both operate in highly competitive markets with many similar competitors. The document analyzes factors like pricing power, barriers to entry, and competitive strategies of each business.
Build applications with generative AI on Google CloudMárton Kodok
We will explore Vertex AI - Model Garden powered experiences, we are going to learn more about the integration of these generative AI APIs. We are going to see in action what the Gemini family of generative models are for developers to build and deploy AI-driven applications. Vertex AI includes a suite of foundation models, these are referred to as the PaLM and Gemini family of generative ai models, and they come in different versions. We are going to cover how to use via API to: - execute prompts in text and chat - cover multimodal use cases with image prompts. - finetune and distill to improve knowledge domains - run function calls with foundation models to optimize them for specific tasks. At the end of the session, developers will understand how to innovate with generative AI and develop apps using the generative ai industry trends.
Orchestrating the Future: Navigating Today's Data Workflow Challenges with Ai...Kaxil Naik
Navigating today's data landscape isn't just about managing workflows; it's about strategically propelling your business forward. Apache Airflow has stood out as the benchmark in this arena, driving data orchestration forward since its early days. As we dive into the complexities of our current data-rich environment, where the sheer volume of information and its timely, accurate processing are crucial for AI and ML applications, the role of Airflow has never been more critical.
In my journey as the Senior Engineering Director and a pivotal member of Apache Airflow's Project Management Committee (PMC), I've witnessed Airflow transform data handling, making agility and insight the norm in an ever-evolving digital space. At Astronomer, our collaboration with leading AI & ML teams worldwide has not only tested but also proven Airflow's mettle in delivering data reliably and efficiently—data that now powers not just insights but core business functions.
This session is a deep dive into the essence of Airflow's success. We'll trace its evolution from a budding project to the backbone of data orchestration it is today, constantly adapting to meet the next wave of data challenges, including those brought on by Generative AI. It's this forward-thinking adaptability that keeps Airflow at the forefront of innovation, ready for whatever comes next.
The ever-growing demands of AI and ML applications have ushered in an era where sophisticated data management isn't a luxury—it's a necessity. Airflow's innate flexibility and scalability are what makes it indispensable in managing the intricate workflows of today, especially those involving Large Language Models (LLMs).
This talk isn't just a rundown of Airflow's features; it's about harnessing these capabilities to turn your data workflows into a strategic asset. Together, we'll explore how Airflow remains at the cutting edge of data orchestration, ensuring your organization is not just keeping pace but setting the pace in a data-driven future.
Session in https://budapestdata.hu/2024/04/kaxil-naik-astronomer-io/ | https://dataml24.sessionize.com/session/667627
We are pleased to share with you the latest VCOSA statistical report on the cotton and yarn industry for the month of March 2024.
Starting from January 2024, the full weekly and monthly reports will only be available for free to VCOSA members. To access the complete weekly report with figures, charts, and detailed analysis of the cotton fiber market in the past week, interested parties are kindly requested to contact VCOSA to subscribe to the newsletter.
Introduction to Jio Cinema**:
- Brief overview of Jio Cinema as a streaming platform.
- Its significance in the Indian market.
- Introduction to retention and engagement strategies in the streaming industry.
2. **Understanding Retention and Engagement**:
- Define retention and engagement in the context of streaming platforms.
- Importance of retaining users in a competitive market.
- Key metrics used to measure retention and engagement.
3. **Jio Cinema's Content Strategy**:
- Analysis of the content library offered by Jio Cinema.
- Focus on exclusive content, originals, and partnerships.
- Catering to diverse audience preferences (regional, genre-specific, etc.).
- User-generated content and interactive features.
4. **Personalization and Recommendation Algorithms**:
- How Jio Cinema leverages user data for personalized recommendations.
- Algorithmic strategies for suggesting content based on user preferences, viewing history, and behavior.
- Dynamic content curation to keep users engaged.
5. **User Experience and Interface Design**:
- Evaluation of Jio Cinema's user interface (UI) and user experience (UX).
- Accessibility features and device compatibility.
- Seamless navigation and search functionality.
- Integration with other Jio services.
6. **Community Building and Social Features**:
- Strategies for fostering a sense of community among users.
- User reviews, ratings, and comments.
- Social sharing and engagement features.
- Interactive events and campaigns.
7. **Retention through Loyalty Programs and Incentives**:
- Overview of loyalty programs and rewards offered by Jio Cinema.
- Subscription plans and benefits.
- Promotional offers, discounts, and partnerships.
- Gamification elements to encourage continued usage.
8. **Customer Support and Feedback Mechanisms**:
- Analysis of Jio Cinema's customer support infrastructure.
- Channels for user feedback and suggestions.
- Handling of user complaints and queries.
- Continuous improvement based on user feedback.
9. **Multichannel Engagement Strategies**:
- Utilization of multiple channels for user engagement (email, push notifications, SMS, etc.).
- Targeted marketing campaigns and promotions.
- Cross-promotion with other Jio services and partnerships.
- Integration with social media platforms.
10. **Data Analytics and Iterative Improvement**:
- Role of data analytics in understanding user behavior and preferences.
- A/B testing and experimentation to optimize engagement strategies.
- Iterative improvement based on data-driven insights.
1. DESK RESEARCH REPORT ON HOSPITALITY INDUSTRY
PREPARED BY
RAVIKANT RATHOD
ANKITA SRIVASTAVA
ANURAG BANOTH
SUBMITTED TO
INDIRA INSTITUTE OF MANAGEMENT,PUNE
PROJECT GUIDE
Mrs.PALLAVI SAJJANPWAR
2. INDUSTRY ANALYSIS-BASICS
NATURE OF THE INDUSTRY:
The hospitality industry is a several billion dollar industry that mostly depends on the availability
of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an
amusement park consists of multiple groups such as facility maintenance, direct operations
(servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and
human resources. Usage rate is an important variable for the hospitality industry. Just as a
factory owner would wish to have his or her productive asset in use as much as possible , so do
restaurants, hotels, and theme parks seek to maximize the number of customers they "process".
Among other things, hospitality industry players find advantage in old classics (location), initial
and ongoing investment support .
Hospitality means 'care for strangers'. This trait seems to be an inherent part of human nature.
The hotels wide area of business activities can be grouped into four factors:
1. Providing living accommodation
2. Supplying food, drinks, etc for immediate consumption.
3. Having transportation, recreational and entertainment facilities.
4. Any other functions incidental or ancillary to any of these activities.
PLAYERS IN THE INDUSTRY:
The Oberoi Udaivilas, Udaipur
The Taj Mumbai
The Leela Palace
ITC
Marriot
Hayatt
Sayaji
3. TOP 3 HOTEL MARKET CAPITALIZATION:
Hotel Leela-724.84
Taj GVK Hotels-384.05
Oriental Hotels-285.76
BOTTOM 3 HOTEL MARKET CAPITALIZATION
Vithal Kamat-
Ginger-
Marriot-
POSSIBLE CLASSIFICATION OF PLAYERS:
Leaders- Leela Hotel
Challenger –Taj
Followers-Oberoi
Nichers- Oriental
POSITIONING STRATEGIES:
Hotel Leela, with an established presence across the major cities in the country, seems well-positioned
to benefit from the surge in inbound tourist arrivals.It currently owns and operates six
hotels across the country — New Delhi, Mumbai, Bangalore, Goa, Kovalam and Udaipur. It also
has another hotel at Gurgaon under management contract. This puts its overall room inventory at
over 1,800. The opening of the 330 guest-rooms and suites in Chennai, expected by end of this
year, will only add to this count.
Taj is recognised as one of the world’s leading hotel groups, with 93 hotels located in 55 areas
across India, with an additional 16 International hotels in the Maldives, Malaysia, Australia, UK,
USA, Bhutan, Sir Lanka, Africa and the Middle East. The Company enhanced its position as an
operator of converted palaces by entering into a management contract for Umaid Bhawan Palace,
Jodhpur in the princely state of Rajasthan in India. The Company, through a subsidiary, acquired
4. the erstwhile 'W' hotel in Sydney, Australia in February 2006 and renamed it as 'Blue,
Woolloomooloo Bay'. To expand its presence in the US market, the Company acquired in early
2007 Ritz Carlton in Boston and Taj Campton Place in San Francisco.
Mandarin Oriental’s US$ multi-million global print advertising campaign, which launched in
2000, continues to gather ‘fans’ from around the world. The campaign simply and elegantly
connects the Group’s well-recognized symbol – the fan- with international celebrities who
regularly stay at the hotels and are true fans of the Group.
BRANDING STRATEGIES:
The 112-year-old Tata enterprise continued with its flagship brand, Taj, for over a century before
it launched its upscale chain of hotels called Gateway in September 2008, and Vivanta by Taj
two years later. These were geared to grab the opportunities in upscale hotels, so much so that it
divided the segment further into upper-upscale (Vivanta by Taj) and upscale (Gateway). With 76
properties, the brand name of Taj was getting over-stretched.
The Group’s strategy remains focused on positioning Mandarin Oriental as one of the world’s
leading luxury hotel brands. The growth strategy of the Group is to successfully operate 10,000
rooms in major business centers and key leisure destinations around the world, whilst continuing
to expand our presence globally. Our current portfolio reaches across four continents, and we
remain firmly on track with our development plans.
The Leela Palaces , Hotels and Resorts, owned and operated by Hotel Leela venture, the
country's fourth largest hospitality player, is launching its first branded residences project in the
country, in Bangalore. Leela is the second hospitality player, after Four Seasons, to enter the
city's branded residences market, which is being fuelled by consumer aspirations for luxury
living.
PRICING POLICIES:
Hotels that can afford to take a hit may employ predatory pricing strategies when they want to
thwart competition. Predatory pricing is the practice of lowering your prices so much that your
competitors cannot match them, thus losing business. While predatory pricing may appear unfair
or unethical, in the hospitality industry it is a viable marketing strategy commonly employed by
hotels, motels and restaurants.
By lowering its prices, a hotel in a certain neighborhood gains an advantage over competitors
who offer basically the same services on their properties. According to pricing typically does not
last long enough to create a monopoly in a certain industry. Instead, competitors often match the
lower prices and put the properties back on equal footing. The first property that starts the price
lowering strategy has a window of opportunity to lure new guests and introduce its line to
visitors who might not have visited initially.
5. Hoteliers learn about pricing in "marketing" type courses taught by "marketing" type instructors.
Whether the course is called Hospitality Marketing, Hospitality Sales, Front Office Management,
Revenue Management or something similar, hotel managers will immediately recognize the
philosophy.
GEOGRAPHICAL SPREAD:
Taj Hotels Resorts and Palaces comprises 93 hotels in 55 locations across India with an
additional 16 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri
Lanka, Africa and the Middle East. Spanning the length and breadth of the country, gracing
important industrial towns and cities, beaches, hill stations, historical and pilgrim centres and
wildlife destinations, each Taj hotel offers the luxury of service, the apogee of Indian hospitality,
vantage locations, modern amenities and business facilities.
In 1991, Captain Nair opened his second hotel in Goa. The Leela Goa was designed keeping the
overall architecture of the state in mind. In 1997, Captain Nair went on to build the group's first
modern hotel with 357 rooms, inspired by the Mysore Palace and the architecture of the 13th
century Vijayanagara empire and is surrounded by seven acres of gardens.The Leela Group
opened its second resort in 2005 - The Leela Kovalam in Trivandrum.By 2009, Nair added two
more properties to his portfolio in Udaipur (Rajasthan) and Gurgaon. The Leela
Kempinski Gurgaon is the group's first non-owned, managed property.The Leela Palace New
Delhi opened in April 2011. The palace is inspired by Sir Edwin Lutyens Delhi.
Mandarin Oriental, Atlanta is a five-star hotel in the Buckhead neighborhood of Atlanta.
Mandarin Oriental, Bangkok is a five-star hotel in Bangkok, located on the banks of the Chao
Phraya River. The original structure was the first hotel built in Thailand when it opened The
Oriental in 1879. The group hotel in Barcelona is located on Passeig de Grácia, regarded by
some calculations as the most "expensive" street in Spain. Mandarin Oriental, Boston, located
on Boylston Street , Newyork, Paris , Singapore, San Franciso and many more.
Demand Supply balance in Industry:
Supply creates its own demand in the hotel industry. The presence of a large meeting area with
the ability to house (through neighbouring hotels) long-stay convention guests would have to be
in place before any large conventions are drawn to the city. However, initial periods of any major
supply additions can create significant demand supply imbalance. During the peak of the last
hotel cycle in 2013, India had an extremely large pipeline inventory. The hotel industry is on
cloud nine, with hotels witnessing record occupancies and average rate growth. The macro
economic outlook is expected to continue providing momentum for growth, and we expect
demand for room nights across key commercial and leisure destinations across India to grow
6. annually at an average of 16-20 percent over the next three to five years. In the next five years,
the Indian hotel industry is expected to witness an acute shortage of room supply. The demand-supply
imbalance will transform the market into a supplier's market and this will, naturally, lead
to a dramatic rise in rates in most cities. Companies will find rates prohibitive for the mid-level
business traveler, forcing them to look for more cost-effective alternatives.
In order to carry out its mission, global and departmental goals and objectives, every company
shall build a formal structure depicting different hierarchy of management, supervision, and
employee (staff) levels. This very structure is refereed to as organization chart. Moreover, the
organization chart shows reporting relationships span of management, and staff/line functions.
PROMOTORS AND MANAGEMENT ETHOS:
TAJ PROMOTORS GROUP
No. Name of the Shareholder
Total Shares held Shares pledged or otherwise encumbered
Number
As a % of
grand total
(A) + (B) +
(C)
Number
% of Total
shares held
As a % of
grand total
(A) + (B) + (C)
1 Vertex Projects Ltd 22,238,646 35.47 - - -
2 Indian Hotels Company Ltd 16,000,000 25.52 - - -
3 G Indira Krishna Reddy 5,065,000 8.08 - - -
4 G V Sanjay Reddy 1,250,000 1.99 - - -
5 Krishnaram Bhupal 850,000 1.36 - - -
6 Shalini Bhupal 425,000 0.68 - - -
7 Shriya Bhupal 425,000 0.68 - - -
8 G V Krishna Reddy 314,160 0.5 - - -
9 G Aparna Reddy 250,000 0.4 - - -
10 G V Keshav Reddy 100,000 0.16 - - -
11 G Mallika Reddy 100,000 0.16 - - -
Total 47,017,806 74.99 - - -
7. LEELA HOTEL
No. Name of the Shareholder
Total Shares held
Shares pledged or otherwise
encumbered
Number
As a %
of
grand
total
(A) + (B)
+ (C)
Number
% of
Total
shares
held
As a % of
grand total
(A) + (B) +
(C)
1 Leela Lace Holdings Pvt Ltd 188,649,985 41.77 188,649,985 100 41.77
2 Leela Lace Software Solutions Pvt Ltd 55,285,467 12.24 55,034,020 99.55 12.19
3 Leela Fashions Pvt Ltd 4,250,000 0.94 4,250,000 100 0.94
4
Krishnan Nair Leela Family Trust (through
Trustees Vivek Nair & Dinesh Nair)
792,355 0.18 - - -
5 Dinesh Nair 374,050 0.08 - - -
6 Amrudha Nair 300,000 0.07 - - -
7 Vivek Nair 246,460 0.05 - - -
8 Capt C P Krishnan Nair 231,000 0.05 - - -
9 P V Leela Amma 75,000 0.02 - - -
10 Lakshmi Nair 18,330 0 - - -
11 Madhu Nair 360 0 - - -
12 Rockfort Easte Developers Pvt Ltd 32,961,460 7.3 16,810,345 51 3.72
Total 283,184,467 62.71 264,744,350 93.49 58.62
8. ORIENTAL HOTEL
No.
Name of the
Shareholder
Total Shares held Shares pledged or otherwise encumbered
Number
As a %
of
grand
total
(A) + (B)
+ (C)
Number
% of
Total
shares
held
As a % of
grand total
(A) + (B) + (C)
1
Tata Investment
Corporation Ltd
1,076,000 0.6 - - -
2
The Indian Hotels
Company Limited
33,764,550 18.91 - - -
3 Tifco Holdings Limited 17,208,360 9.64 - - -
4 Tata Chemicals Ltd 4,123,000 2.31 - - -
5 Piem Hotels Limited 3,657,170 2.05 - - -
6
Taj Trade & Transport
Co Ltd
1,664,090 0.93 - - -
7 Taj Madurai Limited 68,260 0.04 - - -
8 D.Amit Reddy . . 27,521 0.02 - - -
9 D Sunder Nischal 99,000 0.06 - - -
10 D.Naveen K . Reddy 650,000 0.36 - - -
11
Dodla Kameswari
Reddy
5,200 0 - - -
12 Pramod Ranjan 2,927,660 1.64 - -
KAMAT HOTELS
Shareholding belonging to the category : "Promoter and Promoter Group"
No. Name of the Shareholder
Total Shares held
Shares pledged or otherwise
encumbered
Number
As a % of
grand total
(A) + (B) +
Number
% of Total
shares held
As a % of
grand total
(A) + (B) + (C)
9. (C)
1 Vithal V Kamat HUF 149,864 0.68 138,890 92.68 0.63
2 Vithal V Kamat 2,376,473 10.82 189,833 7.99 0.86
3 Vithal V Kamat / Vidya V Kamat 728,653 3.32 728,653 100 3.32
4 Vishal V Kamat 15,127 0.07 14,819 97.96 0.07
5 Vishal Kamat / Vidya V Kamat 500 0 500 100 -
6 Vidya Vithal Kamat 95,621 0.44 28,005 29.29 0.13
7
Vidya V Kamat / Vithal Venketesh
Kamat
1,000 0 1,000 100 -
8 Vidita V Kamat / Vidya V Kamat 500 0 500 100 -
9 Vikram V Kamat / Vidya V Kamat 500 0 500 100 -
10 Kamat Holdings Pvt Ltd 1,500,000 6.83 1,500,000 100 6.83
11 Indira Investments Pvt Ltd 1,563,794 7.12 1,529,100 97.78 6.96
12 Plaza Hotels Pvt Ltd 3,535,545 16.1 3,215,927 90.96 14.65
13 Kamat Developments Pvt Ltd 839,272 3.82 839,272 100 3.82
14 Venkatesh Hotels Pvt Ltd 757,000 3.45 757,000 100 3.45
15 Kamats Club Pvt Ltd 4,900 0.02 4,900 100 0.02
16 Kamburger Foods Pvt Ltd 40,551 0.18 38,319 94.5 0.17
17 Kamats Super Snacks Pvt Ltd 182,445 0.83 182,445 100 0.83
18 Karaoke Amusements Pvt Ltd 80,877 0.37 80,877 100 0.37
19 Vishal Amusements Ltd 258,897 1.18 229,090 88.49 1.04
20 Kamat Holiday Resorts (S) Pvt Ltd 276,439 1.26 276,439 100 1.26
21 Kamat Eateries Pvt Ltd 119,245 0.54 115,227 96.63 0.52
22 Kamats Amusements Pvt Ltd 205,128 0.93 - - -
Total 12,732,331 57.99 9,871,296 77.53 44.96
ORIENTAL HOTELS
o. Name of the Shareholder
Total Shares held Shares pledged or otherwise encumbered
Number
As a % of
grand total
Number
% of Total
shares held
As a % of
grand total
10. (A) + (B) +
(C)
(A) + (B) + (C)
1 Lady Tata Memorial Trust 17,728,200 2.2 - - -
2 Sir Dorabji Tata Trust 50,221,040 6.22 - - -
3 Sir Ratan Tata Trust 11,023,220 1.37 - - -
4 Tata Sons Ltd 202,052,004 25.02 - - -
5 Tata Investment Corporation Ltd 9,894,060 1.23 - - -
6 Ewart Investments Ltd 1,318,543 0.16 - - -
7 Tata Chemicals Ltd 7,271,666 0.9 - - -
8 Tata Global Beverages Ltd 1,687,742 0.21 - - -
9 Tata Industries Ltd 452,571 0.06 - - -
10 Tata Capital Ltd 12,000 0 - - -
11 Oriental Hotels Ltd 511,836 0.06 - - -
12 Taida Trading & Industries Ltd 127,768 0.02 - - -
13 Taj Madurai Ltd 765,574 0.09 - - -
Total 303,066,224 37.53 - - -
Taj GVK Hotels:
Managing Director, Director and Member of Shareholders'/Investors' Grievance
Committee, TAJGVK Hotels & Resorts Limited
Mrs. G. V. Indira Krishna Reddy, B.Sc. serves as Managing Director of TAJGVK Hotels &
Resorts Limited. Mrs. Reddy serves as Vice Chairperson of Novopan Industries Limited. Mrs.
Reddy has over 25 years of experience in the fields of finance, hospitality and management. She
has been Non-Executive Director of Novopan Industries Limited since October 05, 1995. She
serves as a Director at GVK Industries Ltd., GVK Capital & Finance Ltd., Pinakini Share &
Stock Brokers Ltd. Alaknanda Hydro Power Co. Ltd., Sri Tripurasundari Hotels Ltd., GVK
Energy Limited, GVK Projects & Technical Services limited, GVK Goutami Power Limited and
Bangalore International Airport Limited. Mrs. Reddy has been a Director of TAJGVK Hotels &
Resorts Limited since May 8, 2000.
HOTEL LEELA
11. Capt. Chittarath Poovakkatt Krishnan Nair (February 9, 1922) is an Indian businessman, who
founded Leela Lace Ltd., a textile company in 1957 and later became the Founder-Chairman of
the Leela Group of Hotels, established in 1986.[2][3][4] and a 2010 recipient of the Padma
Bhushan, given by Government of India. He served in the Indian National Army under Netaji
Subhash Chandra Bose. In 1950, he married Leela, the daughter of a handloom owner from
Kannur, subsequently, he started helping his father-in-law in the latter's garment export business,
eventually taking it over and developing export markets, becoming one of the pioneers of
the Bleeding Madras fabric, which became much popular in the 1960s. By 1980s his textile
business, called "Leela Lace" after his wife, was flourishing and had built textile factory in North
Mumbai
HOTEL ORIENTAL
SimonKeswick ,ChairmanEdouard Ettedgui, Group Chief Executive;Stuart Dickie, Chief
Financial OfficerMichael Hobson, Sales and Marketing Director; Terry Stinson, Development
Director and President, The Americas.
Simon Lindley Keswick (born 20 May 1942) is a Scottish businessman and the younger brother
of Sir Chips Keswick and Sir Henry Keswick.
He is a director of Matheson & Co. (owned by Jardine Matheson Holdings), Fleming Mercantile
Investment Trust, Hanson plc, Jardine Lloyd Thompson Group plc. and theMandarin Oriental
Hotel Group. He was previously Chairman of the Kwik Save Group plc
CORPORATE SOCIAL RESPONSIBILITY
The Tata Group has always held that what comes from the society, must, in reasonable measure,
go back to it. The Taj is proud to be a part of this legacy, and is deeply committed to serve the
community. We recognize that the community is not just another stakeholder in our businesses,
but serving the community, especially the underprivileged sections, is central to our core values.
We further believe that serving people in the form of corporate volunteering has positive spin-offs
by way of reviving a sense of bonding and the spirit of learning in our employees.
CORPORATE GOVERNANCE
The Indian Hotels Company Limited (“the Company”) has been practicing good Corporate
Governance even before Securities Exchange Board of India (SEBI) made it a mandatory
12. requirement from 2001. Out of more than 5000 companies listed with the BSE Limited, the
Company is categorized as an "A Group" Company which group comprises only 200 companies
and the criteria for selection is based on Market Capitalisation, Liquidity, Industry
Representation, Listed History and track record of Compliance. Being a TATA group Company,
the Company goes beyond the mandatory requirements of Corporate Governance and conducts
business in a fair and transparent manner. It maintains good investor relationships and endeavors
to deliver to investor consistent quality services. quality services.
The Social Inclusion Division supports a number of social inclusion initiatives.
These include:
The Young Social Innovators Annual Showcase:
The Social Inclusion Division in the Department of Social Protection has sponsored the award
‘Making Our Country more Inclusive and Poverty Free’ for the Young Social Innovators Annual
Showcase over the last number of years. Funding made available in 2012 was €15,000.
EXTERNAL ENVIRONMENT:
CONTROLLING MINISTRY:
Hotels are an important component of the tourism product. They contribute in the overall tourism
experience through the standards of facilities and services offered by them. With the aim of
providing contemporary standards of facilities and services available in the hotels, the Ministry
of Tourism has formulated a voluntary scheme for classification of operational hotels which will
be applicable to the following categories:
Star Category Hotels: 5 Star Deluxe, 5 Star, 4 Star, 3 Star, 2 Star & 1 Star
Heritage Category Hotels: Heritage Grand, Heritage Classic & Heritage Basic.
REGULATION ACTION
The raft of legislation governing the hospitality industry can be divided into three sectors. The
first governs the construction and commissioning of hotels, restaurants, guest houses and other
13. establishments, and includes the Foreign Exchange Management Act, the industrial licensing
policy, the Transfer of Property Act, and various development control orders issued by central
and state governments and local municipal councils.
The second governs the operation, maintenance and management of establishments, and the
health and safety of occupants.
REGULATORY POLICIES:
Hospitality law doesn’t just involve one area of law. It encompasses a wide variety of practice
areas, including contracts, antitrust, tort law, and more.
Recent events have made hospitality law even more relevant. Food allergies are on the rise,
making it increasingly important for restaurants to not only train staff about ingredients but to
also have appropriate labels for food containing peanuts or wheat. The Mumbai terrorist attacks,
which included a hostage situation at the Taj Mahal Hotel, among other places, and the 2009
Jakarta bombings at the JW Marriott and the Ritz-Carlton hotels, raise questions about what a
hotel can legally do to ensure the safety of its guests.
NATIONAL AND GLOBAL ISSUES AFFECTING THE INDUSTRY:
Sustainable Development Calls for Green Hospitality Going green is a white-hot issue in the
hospitality-design industry. People are beginning to look at sustainable solutions in a whole new
way. The perception of green has changed; it has gone from a fringe movement to mainstream.
Labor Cost Issues :
In 2005, labor expenses remained the largest single expense item for hospitality managers,
accounting for 44.6 percent of total operating costs. Consequently, any trend or issue that could
potentially impact labor costs must be taken seriously by hospitality owners and managers alike.
"Due to the magnitude of the expense, labor costs and issues have always consumed a substantial
portion of the time and efforts of hospitality managers.
Multicultural Issues:
The newest trends and topics surrounding hospitality research and development is the
management of multicultural talent and the political landscape affecting the hospitality industry.
Initiatives taken by the government industry:
Atithi Devo Bhavah
14. The Atithi Devo Bhavah is a seven point programme of hospitality and training. The components
are captured in the table below.
FINANCIAL:
TAJ:
Profitability – With revenues shrinking and operating costs rising, a drop in operating margins
was inevitable. The operating profits were further impacted by the pre-operative expenses for the
181 room Vivanta at Begumpet which was launched in Q3,2013-14. The operating profits of the
company fell by 32% while operating margins contracted sharply to 28.6% from a healthy 39.6%
in the corresponding period in the previous year. The company’s current debt burden remains
moderate leading to low interest expense. The drop in PAT was in tandem with the lower
operating profits.
Profit & Loss account of Taj GVK Hotels & Resorts
------------------- in Rs. Cr. -------------------
Mar'13 Mar '12 Mar '11
12
mths
12 mths 12 mths
Income
15. Sales Turnover 252.70 253.97 259.28
Excise Duty 0.00 0.00 0.00
Net Sales 252.70 253.97 259.28
Other Income -0.15 1.97 1.37
Stock Adjustments 0.00 0.00 0.00
Total Income 252.55 255.94 260.65
Expenditure
Raw Materials 0.00 0.00 0.00
Power & Fuel Cost 0.00 23.05 20.95
Employee Cost 52.82 49.25 34.28
Other Manufacturing Expenses 84.60 44.41 45.12
Selling and Admin Expenses 0.00 0.00 31.19
Miscellaneous Expenses 54.32 59.21 31.37
Preoperative Exp Capitalised 0.00 0.00 0.00
Total Expenses 191.74 175.92 162.91
Revenue Growth –
TAJGVK reported a weak Q3, 2012-13 performance with revenues de-growing by 6% on
account of falling occupancies and flat ARRs. The properties in Hyderabad were particularly
impacted by the Telengana issue and intensified competition due to the supply overhang. Further
competition for the company intensified in the hereto monopolistic Chandigarh market with the
launch of the JW Marriott, effectively capping Taj Chandigarh’s RevPARs.
(Rs.in crores)
Particulars 2012-13 2011-12
Turnover 254.23 255.94
Profit before Depreciation, Interest
& Tax (PBDIT) 60.80 80.02
Less: Depreciation 24.85 22.10
16. Profit Before Interest & Tax 35.95 57.92
Less: Interest 22.35 15.14
Profit Before Tax 13.60 42.78
Less: Provision for
- Current Tax & Wealth Tax 3.05 8.70
- Deferred Tax 4.82 13.48
Key Financial Ratios of Taj GVK Hotels & Resorts
Mar'13 Mar '12 Mar '11 Mar '10 Mar '09
Investment Valuation Ratios
Face Value 2.00 2.00 2.00 2.00 2.00
Dividend Per Share 0.50 1.50 2.00 2.00 2.00
Operating Profit Per Share (Rs) 9.72 12.45 15.37 13.75 16.26
Net Operating Profit Per Share (Rs) 40.30 40.50 41.35 36.40 37.88
Free Reserves Per Share (Rs) -- -- 43.52 38.90 35.43
Bonus in Equity Capital -- -- -- -- Profitability Ratios
Operating Profit Margin(%) 24.12 30.73 37.16 37.77 42.93
Profit Before Interest And Tax Margin(%) 14.20 21.86 29.06 29.04 37.01
Gross Profit Margin(%) 14.28 22.03 29.21 29.18 37.18
Cash Profit Margin(%) 13.89 20.08 24.53 24.57 28.29
Adjusted Cash Margin(%) 13.89 20.08 24.53 24.57 28.29
Net Profit Margin(%) 3.45 11.46 16.62 15.81 22.11
17. Adjusted Net Profit Margin(%) 3.45 11.46 16.62 15.81 22.11
Return On Capital Employed(%) 6.81 11.34 16.67 16.18 21.80
Return On Net Worth(%) 2.54 8.63 13.53 12.45 19.58
Adjusted Return on Net Worth(%) 3.03 8.62 13.53 12.61 19.99
Return on Assets Excluding Revaluations 55.02 54.20 51.05 46.44 42.96
Return on Assets Including Revaluations 55.02 54.20 51.05 46.44 42.96
Return on Long Term Funds(%) 7.24 11.34 17.10 16.41 22.43
Liquidity And Solvency Ratios
Current Ratio 0.80 0.90 0.53 0.42 0.38
Quick Ratio 0.92 0.84 0.56 0.39 0.42
Debt Equity Ratio 0.60 0.50 0.44 0.43 0.51
Long Term Debt Equity Ratio 0.51 0.50 0.40 0.41 0.47
Debt Coverage Ratios
Interest Cover 1.68 3.83 6.77 5.54 13.49
Total Debt to Owners Fund 0.60 0.50 0.44 0.43 0.51
Financial Charges Coverage Ratio 2.80 5.29 8.58 7.14 15.55
Financial Charges Coverage Ratio Post Tax 2.50 4.40 6.61 5.57 11.02
Management Efficiency Ratios
Inventory Turnover Ratio 29.12 36.42 96.16 87.42 96.36
Debtors Turnover Ratio 33.21 29.81 31.28 34.60 40.49
Investments Turnover Ratio 29.12 36.42 96.16 87.42 96.36
Fixed Assets Turnover Ratio 0.41 0.42 0.53 0.47 0.51
Total Assets Turnover Ratio 0.46 0.50 0.56 0.55 0.58
Asset Turnover Ratio 0.48 0.52 0.53 0.47 0.66
Average Raw Material Holding -- -- -- --
18. Average Finished Goods Held -- -- -- -- Number of Days In Working Capital 76.87 -15.23 -38.03 -68.28 -53.08
Profit & Loss Account Ratios
Material Cost Composition -- -- -- -- Imported Composition of Raw Materials Consumed -- -- -- -- Selling Distribution Cost Composition -- -- 3.67 3.95 3.61
Expenses as Composition of Total Sales 27.26 28.65 27.77 27.10 28.09
Cash Flow Indicator Ratios
Dividend Payout Ratio Net Profit 35.69 37.26 33.62 40.31 27.80
Dividend Payout Ratio Cash Profit 9.32 21.25 22.79 26.16 22.09
Earning Retention Ratio 70.08 62.70 66.37 60.21 72.77
Cash Earning Retention Ratio 91.13 78.74 77.21 74.06 78.27
AdjustedCash Flow Times 5.86 3.32 2.21 2.22 2.06
Mar
'13
Mar '12 Mar '11 Mar '10 Mar '09
Earnings Per Share 1.40 4.68 6.91 5.78 8.42
Book Value 55.02 54.20 51.26 46.68 43.22
19. HOTEL LEELA:
Profit & Loss account of Hotel Leela Venture
------------------- in Rs. Cr. -------------------
Mar
'13
Mar '12 Mar '11
12
mths
12 mths 12 mths
Income
Sales Turnover 653.86 571.09 526.23
Excise Duty 0.00 0.00 0.00
Net Sales 653.86 571.09 526.23
Other Income 9.98 428.23 25.30
Stock Adjustments 0.00 0.00 0.00
Total Income 663.84 999.32 551.53
Expenditure
Raw Materials 0.00 31.64 22.37
Power & Fuel Cost 0.00 50.61 44.46
Employee Cost 186.64 173.06 121.43
Other Manufacturing Expenses 51.02 54.41 51.34
Selling and Admin Expenses 0.00 0.00 103.65
Miscellaneous Expenses 303.53 242.77 13.91
Preoperative Exp Capitalised 0.00 0.00 0.00
Total Expenses 541.19 552.49 357.16
REVENUE:
Rs.Lakhs
Financial
Year Financial
Year
2012-13 2011-12
Revenue from operations and other 66,054.75 58,843.97
income
Operating and other Expenses 53,790.07 55,326.51
Earnings before Interest, Depreciation, 12264.68 3517.46
Taxes and Amortisation (EBIDTA)
20. Interest 40,534.25 32,125.06
Depreciation 13,867.33 10,223.54
Profit from discontinuing operations & 41,766.36
gain on disposal of assets relating to
discontinuing operations
RATIOS:
Key Financial Ratios of Hotel Leela Venture
Mar'13 Mar '12 Mar '11 Mar '10 Mar '09
Inv estment Valuation Ratios
Face Value 2.00 2.00 2.00 2.00 2.00
Dividend Per Share -- -- 0.15 0.20 0.40
Operating Profit Per Share (Rs) 2.69 0.48 4.36 3.56 4.28
Net Operating Profit Per Share (Rs) 15.62 14.73 13.57 11.38 11.97
Free Reserves Per Share (Rs) -- -1.66 17.11 16.46 13.29
Bonus in Equity Capital -- -- -- -- Profitability Ratios
Operating Profit Margin(%) 17.23 3.25 32.12 31.25 35.73
Profit Before Interest And Tax Margin(%) -3.93 -14.23 18.20 14.29 18.60
Gross Profit Margin(%) -3.97 -14.64 19.12 15.36 23.58
Cash Profit Margin(%) -44.79 -48.68 19.64 24.44 35.71
Adjusted Cash Margin(%) -44.79 -48.68 19.64 24.44 35.71
Net Profit Margin(%) -65.62 3.17 7.03 8.87 25.28
Adjusted Net Profit Margin(%) -65.62 3.17 7.03 8.87 25.28
Return On Capital Employed(%) -0.45 -1.28 2.71 2.65 7.23
Return On Net Worth(%) -35.45 1.22 4.37 4.95 20.64
Adjusted Return on Net Worth(%) -35.54 -25.43 4.51 5.39 21.34
Return on Assets Excluding Revaluations 29.20 39.36 22.94 21.91 18.59
21. Return on Assets Including Revaluations 29.20 39.36 54.22 54.37 51.35
Return on Long Term Funds(%) -0.49 -1.30 2.91 2.74 7.34
Liquidity And Solv ency Ratios
Current Ratio 0.20 0.39 0.75 0.72 0.80
Quick Ratio 0.23 0.40 1.21 0.86 0.82
Debt Equity Ratio 2.49 2.29 4.28 3.48 3.49
Long Term Debt Equity Ratio 2.22 2.24 3.90 3.32 3.42
Debt Cov erage Ratios
Interest Cover -0.05 -0.21 2.21 4.02 8.53
Total Debt to Owners Fund 2.49 2.29 4.28 3.48 3.49
Financial Charges Coverage Ratio 0.29 0.11 2.86 4.90 8.74
Financial Charges Coverage Ratio Post Tax 0.27 1.38 2.57 4.22 7.18
Management Efficiency Ratios
Inventory Turnover Ratio 9.17 9.54 47.63 62.76 59.78
Debtors Turnover Ratio 14.66 11.08 12.07 12.39 12.90
Investments Turnover Ratio 9.17 9.54 47.63 62.76 59.78
Fixed Assets Turnover Ratio 0.11 0.11 0.11 0.10 0.12
Total Assets Turnover Ratio 0.15 0.11 0.11 0.12 0.14
Asset Turnover Ratio 0.14 0.10 0.10 0.09 0.12
Average Raw Material Holding -- -- -- -- Average Finished Goods Held -- -- -- -- -
Number of Days In Working Capital
814.64
-348.90 108.59 -2.72 -20.88
Profit & Loss Account Ratios
Material Cost Composition -- 5.53 4.25 4.98 4.47
Imported Composition of Raw Materials Consumed 36.99 33.90 23.40 17.75 Selling Distribution Cost Composition -- -- 7.69 3.91 3.36
Expenses as Composition of Total Sales 44.91 34.03 33.04 39.81 61.18
Cash Flow Indicator Ratios
22. Dividend Payout Ratio Net Profit -- -- 17.39 21.48 12.19
Dividend Payout Ratio Cash Profit -- -- 6.30 8.05 8.84
Earning Retention Ratio -- 100.00 83.18 80.29 88.21
Cash Earning Retention Ratio -- -- 93.78 92.21 91.37
AdjustedCash Flow Times -- -- 35.01 25.47 11.96
Mar
'13
Mar '12 Mar '11 Mar '10 Mar '09
Earnings Per Share -10.35 0.48 1.00 1.09 3.84
Book Value 29.20 41.01 22.94 21.91 18.59
HOTEL ORINTAL:
PROFITABILITY:
Profit & Loss account of Oriental Hotels
------------------- in Rs. Cr. -------------------
Mar
'13
Mar '12 Mar '11
12
mths
12 mths 12 mths
Income
Sales Turnover 290.04 263.13 234.72
Excise Duty 0.00 0.04 0.00
Net Sales 290.04 263.09 234.72
Other Income 20.95 6.67 1.49
Stock Adjustments 0.00 0.00 0.00
Total Income 310.99 269.76 236.21
Expenditure
Raw Materials 0.00 0.00 6.97
Power & Fuel Cost 36.29 26.67 20.88
23. Employee Cost 71.70 59.13 49.65
Other Manufacturing Expenses 88.99 88.73 57.06
Selling and Admin Expenses 0.00 28.68 33.51
Miscellaneous Expenses 46.20 8.68 6.20
Preoperative Exp Capitalised 0.00 0.00 0.00
Total Expenses 243.18 211.89 174.27
REVENUES:
Financial Results
Year Ended Year Ended
Particulars March 31, 2013 March 31, 2012
Rs. in Lakhs Rs. in Lakhs
Profit before depreciation,
finance cost & Tax 5345 5771
Finance Cost 2774 1935
Depreciation and amortization expenses 2617 1955
Profit/(Loss) before tax and
exceptional items (46) 1881
Exceptional Items 1436
Profit Before Tax 1390 1881
RATIOS:
Key Financial Ratios of Oriental Hotels
Mar '13 Mar '12 Mar '11 Mar '10 Mar '09
Investment Valuation Ratios
Face Value 1.00 1.00 1.00 10.00 10.00
Dividend Per Share 0.55 0.45 0.80 7.50 9.00
Operating Profit Per Share (Rs) 2.62 2.86 3.29 29.17 39.87
Net Operating Profit Per Share (Rs) 16.24 14.73 13.14 107.94 120.24
24. Free Reserves Per Share (Rs) -- 15.38 15.33 149.38 145.17
Bonus in Equity Capital 55.72 55.72 55.72 55.72 55.72
Profitability Ratios
Operating Profit Margin(%) 16.15 19.40 25.04 27.02 33.15
Profit Before Interest And Tax Margin(%) 6.97 11.68 18.23 19.23 26.61
Gross Profit Margin(%) 7.13 11.96 18.47 19.90 26.99
Cash Profit Margin(%) 9.11 11.82 16.14 17.82 23.31
Adjusted Cash Margin(%) 9.11 11.82 16.14 17.82 23.31
Net Profit Margin(%) 4.82 4.68 9.37 11.60 17.13
Adjusted Net Profit Margin(%) 4.82 4.68 9.37 11.60 17.13
Return On Capital Employed(%) 5.26 6.99 9.16 9.49 17.70
Return On Net Worth(%) 4.80 4.28 7.63 8.08 13.38
Adjusted Return on Net Worth(%) 0.29 4.16 7.85 7.62 13.46
Return on Assets Excluding Revaluations 16.67 16.51 16.35 160.34 156.13
Return on Assets Including Revaluations 16.67 16.51 16.35 160.34 156.13
Return on Long Term Funds(%) 5.60 6.99 9.16 10.44 21.86
Liquidity And Solvency Ratios
Current Ratio 0.77 1.18 1.85 1.03 0.58
Quick Ratio 0.88 0.90 1.76 1.66 1.04
Debt Equity Ratio 0.74 0.83 0.74 0.66 0.24
Long Term Debt Equity Ratio 0.63 0.83 0.74 0.51 Debt Coverage Ratios
Interest Cover 0.98 1.95 3.39 4.08 19.09
Total Debt to Owners Fund 0.74 0.83 0.74 0.66 0.24
Financial Charges Coverage Ratio 1.93 2.97 4.51 5.32 23.23
Financial Charges Coverage Ratio Post Tax 2.46 2.66 3.75 4.33 16.83
25. Management Efficiency Ratios
Inventory Turnover Ratio 40.72 57.63 69.45 50.61 57.94
Debtors Turnover Ratio 16.77 14.49 16.03 18.16 18.74
Investments Turnover Ratio 40.72 57.63 69.45 50.61 57.94
Fixed Assets Turnover Ratio 0.47 0.46 0.61 0.59 0.66
Total Assets Turnover Ratio 0.56 0.49 0.46 0.41 0.62
Asset Turnover Ratio 0.55 0.50 0.48 0.47 0.71
Average Raw Material Holding -- -- -- -- Average Finished Goods Held -- -- -- -- Number of Days In Working Capital -13.16 44.02 101.18 104.61 16.38
Profit & Loss Account Ratios
Material Cost Composition -- -- 2.96 2.78 2.62
Imported Composition of Raw Materials Consumed -- -- -- -- Selling Distribution Cost Composition -- 5.06 4.95 5.08 5.38
Expenses as Composition of Total Sales 39.74 38.58 35.51 40.99 46.50
Cash Flow Indicator Ratios
Dividend Payout Ratio Net Profit 80.37 73.94 74.51 67.48 50.38
Dividend Payout Ratio Cash Profit 28.40 29.02 44.03 42.37 37.19
Earning Retention Ratio
-
1,227.06
24.04 27.66 28.49 49.92
Cash Earning Retention Ratio 57.49 70.68 56.74 56.07 62.97
AdjustedCash Flow Times 8.15 7.71 5.59 5.31 1.29
Mar '13 Mar '12 Mar '11 Mar '10 Mar '09
Earnings Per Share 0.80 0.71 1.25 12.96 20.90
26. Book Value 16.67 16.51 16.35 160.34 156.13
RECENT DEVELOPMENTS:
IMPACT OF KEY RELEVANT PROVISIONS OF THE LATEST FISCAL
POLICY ON THE INDUSTRY:
Fiscal policy involves the use of government spending, taxation and borrowing to affect the
level and growth of aggregate demand, output and jobs Fiscal policy is also used to change
the pattern of spending on goods and services It is also a means by which a redistribution of
income & wealth can be achieved It is an instrument of intervention to correct for free-market
failures
Since decades, scholars and policy makers have been interested in how fiscal policy influences
entrepreneurship. Until now, research has focused on fiscal policy at the federal or regional level
and used macro-economic outcome measures. Considerably less attention was given to how
municipal governments can influence economic outcomes at the micro level. The present study
examines the effect of municipal taxes, spending and tax compliance costs on firm profitability
within the Flemish hospitality industry.
KEY ALLIANCES AND THEIR PERFORMANCE IN THE INDUSTRY:
Alliance Hospitality today released operating results for 2013. The Company’s results included
the following:
Alliance Hospitality RevPAR Growth 6.3%
Competitive Set RevPAR Growth* 2.5%
US Average RevPAR Growth* 5.4%
Alliance Same-Property EBITDA Growth 12.5%
Alliance Hospitality is an innovative next-generation hospitality management company,
headquartered in Raleigh, North Carolina. Alliance was founded in 2003 to manage lodging
assets for institutional investment groups, individual owners and lenders. Alliance Hospitality
provides value by developing the highest caliber hospitality professionals, and through
implementing proprietary tools and unique processes to create a comprehensive hospitality
management system.
TECHNOLOGICALDEVELOPMENT:
1. Cloud / Software as a Service (SaaS):
Software delivered as a service, rather than held on premise is already a mainstream
technology topic and despite being a new concept in the hospitality sector, it is already
big news. At Infor, I would estimate around 85% of the queries we see from hospitality
27. companies and hotels include a serious look at cloud computing. As well as the low
capital expenditure of the cloud and the cultural "fit", there is also the fact that
implementation timetables can shrink from months to days, resulting in immediate and
obvious benefits in obtaining time to value.
2. Mobility:
Mobile is the new face of computing as devices such as tablets and smartphones
revolutionise the way we interact with technology. Hospitality is no exception to this
revolution, in some cases leading the way.There has often been the expectation that
because hotels are, by their very nature, fixed entities, mobile technologies may have
minimal impact. However, this myth has been thoroughly laid to rest as tablets, mobile
phones, smartphones and laptops have become critical tools on both sides of the check-in
desk
3. Social:
Social media has had a profound impact upon the hospitality industry. Trip Advisor has
become one of the main sources of information for people researching holidays, hotels
and leisure facilities. Meanwhile, newer social tools like Facebook or Twitter are
quickly becoming just as influential. For any hotel to not at least monitor social media is
tantamount to willingly flying blind.
. 4. Personalised systems:
Customers expect their experience within a hotel to be totally personalised to them:
from the welcome message on the television screen and food preferences to additional
services such as personal training or flowers in the room.
This quickly creates a huge range of valuable customer preference data that needs to be
fed into the hotel management system in order to deliver a personalised, high quality
service for each return visit.
6. Globalisation
The last major trend currently in the hospitality industry is globalisation. In the 21st century,
hotel companies will need to adopt different management approaches to survive and develop
amidst high levels of economic uncertainty. As international trade and business expand, there is
no question that international links will become more important for the hotel industry. This
means that the technology systems in use - especially those in large chains - must account for
the global perspective.