The document presents a pragmatic AI maturity model developed by Adrian Bowles, which assesses five major AI technology categories and their readiness for enterprise applications. It emphasizes the importance of aligning application requirements with 'mature enough' technologies and highlights the significance of human-machine interaction and advanced cognitive functions in AI development. Furthermore, it discusses the existing gaps in AI maturity and offers guidelines for evaluating technology and application readiness for various business needs.

1. FEBRUARY 7, 2018
A Pragmatic AI Maturity Model
Adrian Bowles, PhD
Founder, STORM Insights, Inc.
Lead Analyst, AI, Aragon Research
info@storminsights.com

2. Context & Definitions
Building a Maturity Model
5+1 Major AI Technology Categories
Maturity By Category
Enterprise Readiness Assessment
Application Assessment
Recommendations
AGENDA
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

3. FIRST, DEFINE TERMS
Artificial Intelligence
Automated Intelligence
Augmented Intelligence
Amplified Intelligence
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

4. #MODERN AI INCLUDES ARTIFICIAL, AUTOMATED, AUGMENTED, AMPLIFIED
PERCEPTION
UNDERSTANDING
LEARNING
PROBLEM-SOLVING
NATURAL LANGUAGE
PROCESSING
Big
Data
Classic
AI
Deep
Learning
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

5. Maslow - Hierarchy of Needs - 1943
SEI CMM - 1988
…
MATURITY MODELS
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
Self-
Actualization
Esteem
Social
Safety
Physiological
Optimizing
Managed
Defined
Repeatable
Initial
Measures the formality/rigor of
the software development process.
Theory of the basis for human motivation.

6. INTEGRATING MODELS - PEOPLE ARE IMPORTANT
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

7. PROCESS IS STILL IMPORTANT, BUT WE NEED NEW DIMENSIONS
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
Initial
People
Technology Application
Skills
Acquisition
Refinement Requirements
Alignment

8. ALIGNING APPLICATION REQUIREMENTS WITH “MATURE ENOUGH” TECHNOLOGIES
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
Initial
Technologies Application
Refinement
Robust
Reliable
Certifiable…
Requirements
Alignment
Initial
Data
Determinism
Uncertainty
Explainability…
Utility
Threshold

9. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
Technologies
Maturity/
Refinement
Initial
Core
Cognitive
HCI
Input
HCI
OutputFoundation
AI
M2M
I/O
Utility
Threshold
A MODEL FOR IDENTIFYING “MATURE ENOUGH” TECHNOLOGIES
Demonstrated
reliability & validity

10. Our Goal - Model This Intersection Well Enough to Find Opportunities
Mature
Enough
AI
Technologies
Enterprise
Application
Requirements
Finding Opportunities
Opportunities
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

11. Experience-
Based
Learning
Foundation
Core
Cognitive
Functions
Advanced
HCI
Expanded
Reality
Integrate
Augmented/Virtual
Reality
Affective
Computing
Reasoning
Natural
Language
Processing
Cloud
…
Analytics
Data Management
Abstraction &
Understanding
AdvancedHWArchitectures:
Neuromorphic,GPU,FGPA,TPU…
THE MODERN AI TECHNOLOGY STACK
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

12. Systems
Controls
LearnReason
Understand
Model
Data Mgmt
Human
Machine
Input Output
Gestures
Emotions
Language
Narrative Generation
Visualization
Reports
Haptics
Sensors
(IOT)
Systems
Controls
THE MODERN AI LANDSCAPE
Perception
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

13. v
LearnReason
Understand
Model
AI MATURITY IS NOT EVENLY DISTRIBUTED: 0 DATA MGMT
0Data Mgmt
RDF
OWL
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

14. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
Technologies
Maturity/
Refinement
Core
Cognitive
HCI
Input
HCI
OutputFoundation
AI
M2M
I/O
Utility
Threshold
A MODEL FOR IDENTIFYING “MATURE ENOUGH” TECHNOLOGIES
Initial

15. LearnReason
Understand
Model
Data Mgmt
AI MATURITY IS NOT EVENLY DISTRIBUTED: 1. THE COGNITIVE CORE
1
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

16. RECOGNIZING CONCEPTS VS UNDERSTANDING
Courtesy of LoopAI Labs.
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

17. FUNDAMENTAL DESIGN CHOICE: SYMBOLS VS STATISTICS
Symbolic Logic
Representations
Reasoning
Concepts
Statistical Models
Mechanical Theorem Proving
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

18. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
Supervised Unsupervised
Deep
General
Reinforcement
Learning by example,
using training data. Strategies based
on performance
feedback.
Discovers patterns based
on experience with data.
Biologically-inspired ML approach.
Leverages simple processing units - analogous to neurosynaptic elements
organized in layers that collaborate to solve complex problems.
ML MATURING RAPIDLY - ALREADY OVER THE USABILITY THRESHOLD

19. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
Technologies
Maturity/
Refinement
Core
Cognitive
HCI
Input
HCI
OutputFoundation
AI
M2M
I/O
Utility
Threshold
A MODEL FOR IDENTIFYING “MATURE ENOUGH” TECHNOLOGIES
Initial

20. LearnReason
Understand
Model
Data Mgmt
Human Input
AI MATURITY IS NOT EVENLY DISTRIBUTED. HCI: PERCEPTIVE INPUT
2
Recognize & Represent
Knowledge & Intent
Analyze/
Extract
Meaning
Concepts
Context
Emotions
Gestures,
Expressions
Language
Voice
Text
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

21. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
“You’re Not Just Responsible For What You Say,
You Are Responsible For What People Hear”
August 9, 2016
General Michael Hayden (Retired), former Director,
Central Intelligence Agency and National Security Agency
on advice to his senior staff.
NATURAL LANGUAGE PROCESSING IS HARD - FOR PEOPLE
Watch out for slang, context…

22. Listen Look
Touch
Smell
Taste
Your System
Learn
Model
Reason
Understand
PERCEPTIVE INPUT: IT’S A NEW SENSATION Perception
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

23. Copyright (c) 2017-18 by STORM Insights Inc. All Rights Reserved.
SemanticsText Syntax
Voice
Structure Meaning
Modeled
Understanding
NATURAL LANGUAGE UNDERSTANDING (NLU) Understanding

24. Human Input
Gestures
Language
PERCEPTIVE INPUT CLASSIFICATION
Context
LearnReason
Understand
Model
Data Mgmt
Detected by
Human Senses
Derived
ImagesSee
Hear
Touch
Smell
Taste
Sounds
Objects
Emotions
Meaning
Concepts
Intent
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

25. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
Technologies
Maturity/
Refinement
Core
Cognitive
HCI
Input
HCI
OutputFoundation
AI
M2M
I/O
Utility
Threshold
A MODEL FOR IDENTIFYING “MATURE ENOUGH” TECHNOLOGIES
Initial

26. LearnReason
Understand
Model
Data Mgmt
Human-Oriented Output
3Generate & Present
Content
Synthesize/
Generate
AI MATURITY IS NOT EVENLY DISTRIBUTED. HCI: CONTEXT-APPROPRIATE OUTPUT
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

27. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
DATA Model/
Article
Structure
Template
Generated
Narrative
NLG TECHNOLOGY CAN USE EMOTIONS IF THE MODEL SUPPORTS IT
Needs Context-Relevant
Tone Assignment Data
Model

28. EXPRESSIVE OUTPUT: EMOTIONS, URGENCY
Model
Emotions Meaning
Concepts Intent
Context
Narrative Generation
Images
Haptics
Animation
Using Language, Avatars,
Emotive Text to Speech
Emotive Output
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

29. Copyright (c) 2017 by STORM Insights Inc. All Rights Reserved.
NEUROBEHAVIORAL ANIMATION

30. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
Technologies
Maturity/
Refinement
Core
Cognitive
HCI
Input
HCI
OutputFoundation
AI
M2M
I/O
Utility
Threshold
A MODEL FOR IDENTIFYING “MATURE ENOUGH” TECHNOLOGIES
Initial

31. LearnReason
Understand
Model
Data Mgmt
M2AIM
AI MATURITY IS NOT EVENLY DISTRIBUTED
4
5
AIM2M
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.

32. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
Technologies
Maturity/
Refinement
Core
Cognitive
HCI
Input
HCI
OutputFoundation
AI
M2M
I/O
Utility
Threshold
A MODEL FOR IDENTIFYING “MATURE ENOUGH” TECHNOLOGIES
Initial

33. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
Technologies
Maturity/
Refinement
Core
Cognitive
HCI
Input
HCI
OutputFoundation
AI
M2M
I/O
Utility
Threshold
A MODEL FOR IDENTIFYING “MATURE ENOUGH” TECHNOLOGIES
Initial

34. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
FAQ #1
Is AI Ready for Prime Time?

35. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
RESPONSE #1 Context
Yes.

36. Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
RESPONSE #2 Context
Are You Ready for AI?
People?
Skills
Application?
Data
Initial
People
Application
Skills
Acquisition
Requirements
Alignment

37. Copyright (c) 2017-18 by STORM Insights Inc. All Rights Reserved.
APPLICATION ALIGNMENT QUESTIONS
How important is the ability to provide the “right answer” rather than alternatives ranked by confidence or
probability?
How important is it for the application to be able to explain how it arrived at its answer(s)?
How important is it for this application to improve its performance by learning from its own experience rather than
being updated by your own team?
How important is it for your users to be able to interact with this application in
conversational natural language? Input? Output?
What percentage of the data required for this application comes from the following sources?
Structured data (records from tables, formatted directories, databases...)
a) Your internal data (data that is owned or licensed, such as customer data or mailing lists)
b) Third party data that needs to be procured
Unstructured text (books, magazines, newspapers, social media feeds...)
d) Your internal data (data that is owned or licensed)
e) Third party data that needs to be procured
Third party data may range from free data in Wikipedia to proprietary sources like Bloomberg, Westlaw…
Application Readiness

38. Copyright (c) 2017-18 by STORM Insights Inc. All Rights Reserved.
APPLICATION ALIGNMENT QUESTIONS
How important is the ability to provide the “right answer” rather than alternatives ranked by confidence or
probability?
How important is it for the application to be able to explain how it arrived at its answer(s)?
How important is it for this application to improve its performance by learning from its own experience rather than
being updated by your own team?
How important is it for your users to be able to interact with this application in
conversational natural language? Input? Output?
What percentage of the data required for this application comes from the following sources?
Structured data (records from tables, formatted directories, databases...)
a) Your internal data (data that is owned or licensed, such as customer data or mailing lists)
b) Third party data that needs to be procured
Unstructured text (books, magazines, newspapers, social media feeds...)
d) Your internal data (data that is owned or licensed)
e) Third party data that needs to be procured
Third party data may range from free data in Wikipedia to proprietary sources like Bloomberg, Westlaw…

39. Copyright (c) 2017-18 by STORM Insights Inc. All Rights Reserved.
APPLICATION ALIGNMENT QUESTIONS
How important is the ability to provide the “right answer” rather than alternatives ranked by confidence or
probability?
How important is it for the application to be able to explain how it arrived at its answer(s)?
How important is it for this application to improve its performance by learning from its own experience rather than
being updated by your own team?
How important is it for your users to be able to interact with this application in
conversational natural language? Input? Output?
What percentage of the data required for this application comes from the following sources?
Structured data (records from tables, formatted directories, databases...)
a) Your internal data (data that is owned or licensed, such as customer data or mailing lists)
b) Third party data that needs to be procured
Unstructured text (books, magazines, newspapers, social media feeds...)
d) Your internal data (data that is owned or licensed)
e) Third party data that needs to be procured
Third party data may range from free data in Wikipedia to proprietary sources like Bloomberg, Westlaw…

40. PROCESS IS STILL IMPORTANT, BUT WE NEED NEW DIMENSIONS
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
Initial
People
Technology Application
Skills
Acquisition
Refinement Requirements
Alignment

41. LearnReason
Understand
Model
Data Mgmt
Human Input
M2AIM
Human-Oriented Output
AI MATURITY IS NOT EVENLY DISTRIBUTED
1
2 3
5
Recognize & Represent
Knowledge & Intent
0
AIM2M
Generate & Present
Content
Analyze Synthesize
Copyright (c) 2018 by STORM Insights Inc. All Rights Reserved.
4

42. adrian@storminsights.com
Twitter @ajbowles
Skype ajbowles
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