SlideShare a Scribd company logo
Human Centred AI
- Nilotpal Nayan
Who Am I ?
I am - UX Designer
I work - at WhatFix UX Designer + Founder MyCampusCart
Reachout to me for - Design Discussion/Talks/Mentorship/UX Courses
2
Human Centred Ai
- What is AI
- Different Kinds of AI
- How to incorporate Ai for designing Human Centred Products
3
What is Ai?
A machine entity that can Learn,
Adapt, and Self-correct.
4
What is Ai?
A machine entity that can Learn,
Adapt, and Self-correct.
5
What is Ai?
1. Learn
- Set of instructions
- A definite success criteria
- Training Set
2. Adapt
3. Self-correct
6
What is Ai?
1. Learn
2. Adapt
- Use the existing data and
outcome to predict outcome of
future.
3. Self-correct
7
What is Ai?
1. Learn
2. Adapt
3. Self-correct
- Use improvised instructions
and do more training.
8
Kinds of AI
From a Bird’s-eye -view Ai can do two kind of Task -
1. Automation
2. Augmentation
9
Kinds of AI - Examples
10
Voice assistants
- Siri, Alexa, Google Home
Image recognition
- Google lens.
Ai Powered Robots
- Sophie.
Incorporating Ai for designing Human Centred Products
11
1. Defining User Needs and Success Criteria
2. Data Collection
3. Mental Model
4. Explainability and Trust
Defining User Needs and Success Criteria
Defining User Needs and Success Criteria
13
“Even the best AI will fail if it doesn’t provide unique value to users.
Defining User Needs and Success Criteria
14
“Even the best AI will fail if it doesn’t provide unique value to users.
- A Enough Smart Guy
Defining User Needs and Success Criteria
15
Identify if Ai can add unique value?
Defining User Needs and Success Criteria
16
When AI is probably better-
1. Personalisation
2. Prediction of future events
3. Detection of low occurrence events that change
over time
Defining User Needs and Success Criteria
17
When AI is probably not better at-
1. Handling Exceptional cases
2. Maintaining predictability
3. Complete transparency
4. High-value task which requires emotional decision
making
Defining User Needs and Success Criteria
18
Can we use AI to ?
What Problems are suitable to
solve using AI
Defining user needs
19
- Is there an user need and associated behaviour pattern ?
Ex. - Checking fastest route to office when you are late
- Setting alarm to catch morning flight
- Turning on silent mode before important meeting
Defining AI success and Reward function
20
What is acceptable and true prediction for AI?
True Positive/True negative
- Increase Trust + Better User experience
False Positive/False Negative
- May/may not decrease trust + affect User Experience
Confusion Matrix
Defining AI success and Reward function
21
What is acceptable and true prediction for AI?
Ex. - Google map prediction of Traffic jam.
What kind of AI ?
22
- If AI is needed, which type is Best ?
Automated or Augmented
What kind of AI ?
23
Automated if -
- People lack the knowledge or ability to do the task
- Tasks are boring, repetitive, awkward, or dangerous
What kind of AI ?
24
Augment if -
- People enjoy the task
- Personal responsibility for the outcome is required or important
- Specific preferences are hard to communicate
Data Collection
Data Collection
26
- Match user needs with data needs
- Manage privacy & security
- Protect personally identifiable information
- Balance underfitting & overfitting
- Consider bias in the data collection and evaluation process
Mental Model
Mental Model
- Set expectations for adaptation
- Design for experimentation
- Connect feedback with personalization
- Fail gracefully
28
Mental Model
Set expectations for adaptation
- Expectation of improved experience based on User’s
interaction and feedback.
29
Mental Model
Design for experimentation
30
Mental Model
Connect feedback with personalization
- Implicit Feedback
- Explicit Feedback
31
Mental Model
Fail gracefully
- Implicit Feedback
- Explicit Feedback
32
Explainability and Trust
Explainability and Trust
Help users calibrate their trust (if required)
- Show AI’s level of confidence
- Explain the source of data used
- Account for situational stakes
34
UX Courses
Meet the Ghost
- User Research Methods
- Next batch: Starts from 2nd October
- Only 7 students each batch
35
Insight to Interfaces
- Ideation and Wireframing
- Next batch: Starts from 10th October
- Only 7 students each batch
Thanks a lot
Ask me anything

More Related Content

Similar to Human Centred ai

AI Orange Belt - Session 2
AI Orange Belt - Session 2AI Orange Belt - Session 2
AI Orange Belt - Session 2
AI Black Belt
 
Ai demystified for HR and TA leaders
Ai demystified for HR and TA leadersAi demystified for HR and TA leaders
Ai demystified for HR and TA leaders
Antonia Macrides
 
Introduction to Machine Learning
Introduction to Machine LearningIntroduction to Machine Learning
Introduction to Machine Learning
shivani saluja
 
Ai in insurance how to automate insurance claim processing with machine lear...
Ai in insurance  how to automate insurance claim processing with machine lear...Ai in insurance  how to automate insurance claim processing with machine lear...
Ai in insurance how to automate insurance claim processing with machine lear...
Skyl.ai
 
AI and its use in the training Sector.pdf
AI and its use in the training Sector.pdfAI and its use in the training Sector.pdf
AI and its use in the training Sector.pdf
GilbertoCardoso32
 
Projects
ProjectsProjects
AI Recruitment - How Businesses Are Winning the Race for the Talent
AI Recruitment - How Businesses Are Winning the Race for the TalentAI Recruitment - How Businesses Are Winning the Race for the Talent
AI Recruitment - How Businesses Are Winning the Race for the Talent
Skyl.ai
 
MCC Technology Class (April 2012)
MCC Technology Class (April 2012) MCC Technology Class (April 2012)
MCC Technology Class (April 2012)
Michael Rawlins
 
Human in-the-loop in Machine Learning
Human in-the-loop in Machine LearningHuman in-the-loop in Machine Learning
Human in-the-loop in Machine Learning
Dinesh V
 
AI in Retail
AI in RetailAI in Retail
AI in Retail
Subrat Panda, PhD
 
Dr Bonnie Cheuk IDC Future of Work Keynote: Workforce Transformation Human Ma...
Dr Bonnie Cheuk IDC Future of Work Keynote: Workforce Transformation Human Ma...Dr Bonnie Cheuk IDC Future of Work Keynote: Workforce Transformation Human Ma...
Dr Bonnie Cheuk IDC Future of Work Keynote: Workforce Transformation Human Ma...
Bonnie Cheuk
 
What are the Assumptions About Data Products by Hiya.com Lead PM
What are the Assumptions About Data Products by Hiya.com Lead PMWhat are the Assumptions About Data Products by Hiya.com Lead PM
What are the Assumptions About Data Products by Hiya.com Lead PM
Product School
 
Prototyping and MVPs for startups
Prototyping and MVPs for startupsPrototyping and MVPs for startups
Prototyping and MVPs for startups
George Krasadakis
 
Agile Network India | Collaborative Intelligence – (Human + AI) and Ethical C...
Agile Network India | Collaborative Intelligence – (Human + AI) and Ethical C...Agile Network India | Collaborative Intelligence – (Human + AI) and Ethical C...
Agile Network India | Collaborative Intelligence – (Human + AI) and Ethical C...
AgileNetwork
 
AI in Insurance: How to Automate Insurance Claim Processing with Machine Lear...
AI in Insurance: How to Automate Insurance Claim Processing with Machine Lear...AI in Insurance: How to Automate Insurance Claim Processing with Machine Lear...
AI in Insurance: How to Automate Insurance Claim Processing with Machine Lear...
Skyl.ai
 
Discussion - Weeks 1–2COLLAPSETop of FormShared Practice—Rol.docx
Discussion - Weeks 1–2COLLAPSETop of FormShared Practice—Rol.docxDiscussion - Weeks 1–2COLLAPSETop of FormShared Practice—Rol.docx
Discussion - Weeks 1–2COLLAPSETop of FormShared Practice—Rol.docx
cuddietheresa
 
Latest People Management lessons from Pexitics
Latest People Management lessons from PexiticsLatest People Management lessons from Pexitics
Latest People Management lessons from Pexitics
Subhashini S Tripathi
 
Lessons learnt from applying PyData to GetYourGuide marketing
Lessons learnt from applying PyData to GetYourGuide marketingLessons learnt from applying PyData to GetYourGuide marketing
Lessons learnt from applying PyData to GetYourGuide marketing
Jose Luis Lopez Pino
 
From an idea to an MVP: a guide for startups
From an idea to an MVP: a guide for startupsFrom an idea to an MVP: a guide for startups
From an idea to an MVP: a guide for startups
George Krasadakis
 
Changing the game of user experience — refresh, renew, reimagine
Changing the game of user experience — refresh, renew, reimagineChanging the game of user experience — refresh, renew, reimagine
Changing the game of user experience — refresh, renew, reimaginerobgirvan
 

Similar to Human Centred ai (20)

AI Orange Belt - Session 2
AI Orange Belt - Session 2AI Orange Belt - Session 2
AI Orange Belt - Session 2
 
Ai demystified for HR and TA leaders
Ai demystified for HR and TA leadersAi demystified for HR and TA leaders
Ai demystified for HR and TA leaders
 
Introduction to Machine Learning
Introduction to Machine LearningIntroduction to Machine Learning
Introduction to Machine Learning
 
Ai in insurance how to automate insurance claim processing with machine lear...
Ai in insurance  how to automate insurance claim processing with machine lear...Ai in insurance  how to automate insurance claim processing with machine lear...
Ai in insurance how to automate insurance claim processing with machine lear...
 
AI and its use in the training Sector.pdf
AI and its use in the training Sector.pdfAI and its use in the training Sector.pdf
AI and its use in the training Sector.pdf
 
Projects
ProjectsProjects
Projects
 
AI Recruitment - How Businesses Are Winning the Race for the Talent
AI Recruitment - How Businesses Are Winning the Race for the TalentAI Recruitment - How Businesses Are Winning the Race for the Talent
AI Recruitment - How Businesses Are Winning the Race for the Talent
 
MCC Technology Class (April 2012)
MCC Technology Class (April 2012) MCC Technology Class (April 2012)
MCC Technology Class (April 2012)
 
Human in-the-loop in Machine Learning
Human in-the-loop in Machine LearningHuman in-the-loop in Machine Learning
Human in-the-loop in Machine Learning
 
AI in Retail
AI in RetailAI in Retail
AI in Retail
 
Dr Bonnie Cheuk IDC Future of Work Keynote: Workforce Transformation Human Ma...
Dr Bonnie Cheuk IDC Future of Work Keynote: Workforce Transformation Human Ma...Dr Bonnie Cheuk IDC Future of Work Keynote: Workforce Transformation Human Ma...
Dr Bonnie Cheuk IDC Future of Work Keynote: Workforce Transformation Human Ma...
 
What are the Assumptions About Data Products by Hiya.com Lead PM
What are the Assumptions About Data Products by Hiya.com Lead PMWhat are the Assumptions About Data Products by Hiya.com Lead PM
What are the Assumptions About Data Products by Hiya.com Lead PM
 
Prototyping and MVPs for startups
Prototyping and MVPs for startupsPrototyping and MVPs for startups
Prototyping and MVPs for startups
 
Agile Network India | Collaborative Intelligence – (Human + AI) and Ethical C...
Agile Network India | Collaborative Intelligence – (Human + AI) and Ethical C...Agile Network India | Collaborative Intelligence – (Human + AI) and Ethical C...
Agile Network India | Collaborative Intelligence – (Human + AI) and Ethical C...
 
AI in Insurance: How to Automate Insurance Claim Processing with Machine Lear...
AI in Insurance: How to Automate Insurance Claim Processing with Machine Lear...AI in Insurance: How to Automate Insurance Claim Processing with Machine Lear...
AI in Insurance: How to Automate Insurance Claim Processing with Machine Lear...
 
Discussion - Weeks 1–2COLLAPSETop of FormShared Practice—Rol.docx
Discussion - Weeks 1–2COLLAPSETop of FormShared Practice—Rol.docxDiscussion - Weeks 1–2COLLAPSETop of FormShared Practice—Rol.docx
Discussion - Weeks 1–2COLLAPSETop of FormShared Practice—Rol.docx
 
Latest People Management lessons from Pexitics
Latest People Management lessons from PexiticsLatest People Management lessons from Pexitics
Latest People Management lessons from Pexitics
 
Lessons learnt from applying PyData to GetYourGuide marketing
Lessons learnt from applying PyData to GetYourGuide marketingLessons learnt from applying PyData to GetYourGuide marketing
Lessons learnt from applying PyData to GetYourGuide marketing
 
From an idea to an MVP: a guide for startups
From an idea to an MVP: a guide for startupsFrom an idea to an MVP: a guide for startups
From an idea to an MVP: a guide for startups
 
Changing the game of user experience — refresh, renew, reimagine
Changing the game of user experience — refresh, renew, reimagineChanging the game of user experience — refresh, renew, reimagine
Changing the game of user experience — refresh, renew, reimagine
 

Recently uploaded

Borys Sutkowski portfolio interior design
Borys Sutkowski portfolio interior designBorys Sutkowski portfolio interior design
Borys Sutkowski portfolio interior design
boryssutkowski
 
Design Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinkingDesign Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinking
cy0krjxt
 
一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理
一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理
一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理
h7j5io0
 
White wonder, Work developed by Eva Tschopp
White wonder, Work developed by Eva TschoppWhite wonder, Work developed by Eva Tschopp
White wonder, Work developed by Eva Tschopp
Mansi Shah
 
一比一原版(RHUL毕业证书)伦敦大学皇家霍洛威学院毕业证如何办理
一比一原版(RHUL毕业证书)伦敦大学皇家霍洛威学院毕业证如何办理一比一原版(RHUL毕业证书)伦敦大学皇家霍洛威学院毕业证如何办理
一比一原版(RHUL毕业证书)伦敦大学皇家霍洛威学院毕业证如何办理
9a93xvy
 
Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...
Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...
Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...
ameli25062005
 
一比一原版(UAL毕业证书)伦敦艺术大学毕业证成绩单如何办理
一比一原版(UAL毕业证书)伦敦艺术大学毕业证成绩单如何办理一比一原版(UAL毕业证书)伦敦艺术大学毕业证成绩单如何办理
一比一原版(UAL毕业证书)伦敦艺术大学毕业证成绩单如何办理
708pb191
 
Storytelling For The Web: Integrate Storytelling in your Design Process
Storytelling For The Web: Integrate Storytelling in your Design ProcessStorytelling For The Web: Integrate Storytelling in your Design Process
Storytelling For The Web: Integrate Storytelling in your Design Process
Chiara Aliotta
 
ARENA - Young adults in the workplace (Knight Moves).pdf
ARENA - Young adults in the workplace (Knight Moves).pdfARENA - Young adults in the workplace (Knight Moves).pdf
ARENA - Young adults in the workplace (Knight Moves).pdf
Knight Moves
 
Technoblade The Legacy of a Minecraft Legend.
Technoblade The Legacy of a Minecraft Legend.Technoblade The Legacy of a Minecraft Legend.
Technoblade The Legacy of a Minecraft Legend.
Techno Merch
 
Design Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinkingDesign Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinking
cy0krjxt
 
Mohannad Abdullah portfolio _ V2 _22-24
Mohannad Abdullah  portfolio _ V2 _22-24Mohannad Abdullah  portfolio _ V2 _22-24
Mohannad Abdullah portfolio _ V2 _22-24
M. A. Architect
 
Timeless Principles of Good Design
Timeless Principles of Good DesignTimeless Principles of Good Design
Timeless Principles of Good Design
Carolina de Bartolo
 
Portfolio.pdf
Portfolio.pdfPortfolio.pdf
Portfolio.pdf
garcese
 
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdfSECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
eloprejohn333
 
RTUYUIJKLDSADAGHBDJNKSMAL,D
RTUYUIJKLDSADAGHBDJNKSMAL,DRTUYUIJKLDSADAGHBDJNKSMAL,D
RTUYUIJKLDSADAGHBDJNKSMAL,D
cy0krjxt
 
UNIT IV-VISUAL STYLE AND MOBILE INTERFACES.pptx
UNIT IV-VISUAL STYLE AND MOBILE INTERFACES.pptxUNIT IV-VISUAL STYLE AND MOBILE INTERFACES.pptx
UNIT IV-VISUAL STYLE AND MOBILE INTERFACES.pptx
GOWSIKRAJA PALANISAMY
 
一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理
一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理
一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理
h7j5io0
 
一比一原版(UNUK毕业证书)诺丁汉大学毕业证如何办理
一比一原版(UNUK毕业证书)诺丁汉大学毕业证如何办理一比一原版(UNUK毕业证书)诺丁汉大学毕业证如何办理
一比一原版(UNUK毕业证书)诺丁汉大学毕业证如何办理
7sd8fier
 
Connect Conference 2022: Passive House - Economic and Environmental Solution...
Connect Conference 2022: Passive House -  Economic and Environmental Solution...Connect Conference 2022: Passive House -  Economic and Environmental Solution...
Connect Conference 2022: Passive House - Economic and Environmental Solution...
TE Studio
 

Recently uploaded (20)

Borys Sutkowski portfolio interior design
Borys Sutkowski portfolio interior designBorys Sutkowski portfolio interior design
Borys Sutkowski portfolio interior design
 
Design Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinkingDesign Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinking
 
一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理
一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理
一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理
 
White wonder, Work developed by Eva Tschopp
White wonder, Work developed by Eva TschoppWhite wonder, Work developed by Eva Tschopp
White wonder, Work developed by Eva Tschopp
 
一比一原版(RHUL毕业证书)伦敦大学皇家霍洛威学院毕业证如何办理
一比一原版(RHUL毕业证书)伦敦大学皇家霍洛威学院毕业证如何办理一比一原版(RHUL毕业证书)伦敦大学皇家霍洛威学院毕业证如何办理
一比一原版(RHUL毕业证书)伦敦大学皇家霍洛威学院毕业证如何办理
 
Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...
Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...
Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...
 
一比一原版(UAL毕业证书)伦敦艺术大学毕业证成绩单如何办理
一比一原版(UAL毕业证书)伦敦艺术大学毕业证成绩单如何办理一比一原版(UAL毕业证书)伦敦艺术大学毕业证成绩单如何办理
一比一原版(UAL毕业证书)伦敦艺术大学毕业证成绩单如何办理
 
Storytelling For The Web: Integrate Storytelling in your Design Process
Storytelling For The Web: Integrate Storytelling in your Design ProcessStorytelling For The Web: Integrate Storytelling in your Design Process
Storytelling For The Web: Integrate Storytelling in your Design Process
 
ARENA - Young adults in the workplace (Knight Moves).pdf
ARENA - Young adults in the workplace (Knight Moves).pdfARENA - Young adults in the workplace (Knight Moves).pdf
ARENA - Young adults in the workplace (Knight Moves).pdf
 
Technoblade The Legacy of a Minecraft Legend.
Technoblade The Legacy of a Minecraft Legend.Technoblade The Legacy of a Minecraft Legend.
Technoblade The Legacy of a Minecraft Legend.
 
Design Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinkingDesign Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinking
 
Mohannad Abdullah portfolio _ V2 _22-24
Mohannad Abdullah  portfolio _ V2 _22-24Mohannad Abdullah  portfolio _ V2 _22-24
Mohannad Abdullah portfolio _ V2 _22-24
 
Timeless Principles of Good Design
Timeless Principles of Good DesignTimeless Principles of Good Design
Timeless Principles of Good Design
 
Portfolio.pdf
Portfolio.pdfPortfolio.pdf
Portfolio.pdf
 
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdfSECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
 
RTUYUIJKLDSADAGHBDJNKSMAL,D
RTUYUIJKLDSADAGHBDJNKSMAL,DRTUYUIJKLDSADAGHBDJNKSMAL,D
RTUYUIJKLDSADAGHBDJNKSMAL,D
 
UNIT IV-VISUAL STYLE AND MOBILE INTERFACES.pptx
UNIT IV-VISUAL STYLE AND MOBILE INTERFACES.pptxUNIT IV-VISUAL STYLE AND MOBILE INTERFACES.pptx
UNIT IV-VISUAL STYLE AND MOBILE INTERFACES.pptx
 
一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理
一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理
一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理
 
一比一原版(UNUK毕业证书)诺丁汉大学毕业证如何办理
一比一原版(UNUK毕业证书)诺丁汉大学毕业证如何办理一比一原版(UNUK毕业证书)诺丁汉大学毕业证如何办理
一比一原版(UNUK毕业证书)诺丁汉大学毕业证如何办理
 
Connect Conference 2022: Passive House - Economic and Environmental Solution...
Connect Conference 2022: Passive House -  Economic and Environmental Solution...Connect Conference 2022: Passive House -  Economic and Environmental Solution...
Connect Conference 2022: Passive House - Economic and Environmental Solution...
 

Human Centred ai

  • 1. Human Centred AI - Nilotpal Nayan
  • 2. Who Am I ? I am - UX Designer I work - at WhatFix UX Designer + Founder MyCampusCart Reachout to me for - Design Discussion/Talks/Mentorship/UX Courses 2
  • 3. Human Centred Ai - What is AI - Different Kinds of AI - How to incorporate Ai for designing Human Centred Products 3
  • 4. What is Ai? A machine entity that can Learn, Adapt, and Self-correct. 4
  • 5. What is Ai? A machine entity that can Learn, Adapt, and Self-correct. 5
  • 6. What is Ai? 1. Learn - Set of instructions - A definite success criteria - Training Set 2. Adapt 3. Self-correct 6
  • 7. What is Ai? 1. Learn 2. Adapt - Use the existing data and outcome to predict outcome of future. 3. Self-correct 7
  • 8. What is Ai? 1. Learn 2. Adapt 3. Self-correct - Use improvised instructions and do more training. 8
  • 9. Kinds of AI From a Bird’s-eye -view Ai can do two kind of Task - 1. Automation 2. Augmentation 9
  • 10. Kinds of AI - Examples 10 Voice assistants - Siri, Alexa, Google Home Image recognition - Google lens. Ai Powered Robots - Sophie.
  • 11. Incorporating Ai for designing Human Centred Products 11 1. Defining User Needs and Success Criteria 2. Data Collection 3. Mental Model 4. Explainability and Trust
  • 12. Defining User Needs and Success Criteria
  • 13. Defining User Needs and Success Criteria 13 “Even the best AI will fail if it doesn’t provide unique value to users.
  • 14. Defining User Needs and Success Criteria 14 “Even the best AI will fail if it doesn’t provide unique value to users. - A Enough Smart Guy
  • 15. Defining User Needs and Success Criteria 15 Identify if Ai can add unique value?
  • 16. Defining User Needs and Success Criteria 16 When AI is probably better- 1. Personalisation 2. Prediction of future events 3. Detection of low occurrence events that change over time
  • 17. Defining User Needs and Success Criteria 17 When AI is probably not better at- 1. Handling Exceptional cases 2. Maintaining predictability 3. Complete transparency 4. High-value task which requires emotional decision making
  • 18. Defining User Needs and Success Criteria 18 Can we use AI to ? What Problems are suitable to solve using AI
  • 19. Defining user needs 19 - Is there an user need and associated behaviour pattern ? Ex. - Checking fastest route to office when you are late - Setting alarm to catch morning flight - Turning on silent mode before important meeting
  • 20. Defining AI success and Reward function 20 What is acceptable and true prediction for AI? True Positive/True negative - Increase Trust + Better User experience False Positive/False Negative - May/may not decrease trust + affect User Experience Confusion Matrix
  • 21. Defining AI success and Reward function 21 What is acceptable and true prediction for AI? Ex. - Google map prediction of Traffic jam.
  • 22. What kind of AI ? 22 - If AI is needed, which type is Best ? Automated or Augmented
  • 23. What kind of AI ? 23 Automated if - - People lack the knowledge or ability to do the task - Tasks are boring, repetitive, awkward, or dangerous
  • 24. What kind of AI ? 24 Augment if - - People enjoy the task - Personal responsibility for the outcome is required or important - Specific preferences are hard to communicate
  • 26. Data Collection 26 - Match user needs with data needs - Manage privacy & security - Protect personally identifiable information - Balance underfitting & overfitting - Consider bias in the data collection and evaluation process
  • 28. Mental Model - Set expectations for adaptation - Design for experimentation - Connect feedback with personalization - Fail gracefully 28
  • 29. Mental Model Set expectations for adaptation - Expectation of improved experience based on User’s interaction and feedback. 29
  • 30. Mental Model Design for experimentation 30
  • 31. Mental Model Connect feedback with personalization - Implicit Feedback - Explicit Feedback 31
  • 32. Mental Model Fail gracefully - Implicit Feedback - Explicit Feedback 32
  • 34. Explainability and Trust Help users calibrate their trust (if required) - Show AI’s level of confidence - Explain the source of data used - Account for situational stakes 34
  • 35. UX Courses Meet the Ghost - User Research Methods - Next batch: Starts from 2nd October - Only 7 students each batch 35 Insight to Interfaces - Ideation and Wireframing - Next batch: Starts from 10th October - Only 7 students each batch
  • 36. Thanks a lot Ask me anything