Presentation by Nigel Doust @ EPPS.

2. In-store apps replicate the online
experience. SHOP WITH
THE APP- browse maps,
specials, scan as you go and
check out and pay via the app

3. SELECTION
AWARENES
instant notification of a
special offer for a
complementary item
you just placed in your
shopping trolley

4. They even track your every move…
SEE MORE, KNOW MORE, SELL MORE

7. Track, analyse then PERSONALISE

8. The DELIVERY EXPERIENCE
deserves the same attention

9. of shoppers will purchase with the retailer again if
they have a good delivery experience72%

10. 1 bad review on a
social media site
can result in
35 lost customers
Source: HubSpot

11. Jonathan Adams, likes to be called
John, has difficulty hearing please knock
several times
If Sarah isn't home, please leave at
her neighbour at 61 Regent Street
In the digital world your customer is more than an address.
Your customer is an individual
Sarah Smith
63 Regent Street
W1B5F6
Jonathan Adams,
121 Regent Street
W1B5SB

12. Capture the Delivery
Preferences of the
customer to DRIVE
CUSTOMER
LOYALTY and deliver
first time, every time.

13. Capture the Delivery
Preferences of the
customer to DRIVE
CUSTOMER
LOYALTY and deliver
first time, every time.

14. Capture the Delivery
Preferences of the
customer to DRIVE
CUSTOMER
LOYALTY and deliver
first time, every time.

15. Capture the Delivery
Preferences of the
customer to DRIVE
CUSTOMER
LOYALTY and deliver
first time, every time.

16. Capture the Delivery
Preferences of the
customer to DRIVE
CUSTOMER
LOYALTY and deliver
first time, every time.

17. Capture the Delivery
Preferences of the
customer to DRIVE
CUSTOMER
LOYALTY and deliver
first time, every time.

18. Capture the Delivery
Preferences of the
customer to DRIVE
CUSTOMER
LOYALTY and deliver
first time, every time.

19. Capture the Delivery
Preferences of the
customer to DRIVE
CUSTOMER
LOYALTY and deliver
first time, every time.

20. Capture the Delivery
Preferences of the
customer to DRIVE
CUSTOMER
LOYALTY and deliver
first time, every time.

21. ADD NOTE
Now you know
your customer
better, use that
information to provide
an improved
experience
at the
doorstep

22. But not just an improved
experience…..generate
data that DRIVES
REVENUE and
personalises the customer
interaction

23. UPSELL across MEDIUMS

24. UPSELL AT the face-to-face interaction

25. Copyright: From concept to reality: achieving the Single Customer View, Experian
THE SINGLE CUSTOMER VIEW
Respond Positively74%
Actively recommend57%
Share positive stories45%
Sign up for marketing44%
Improved brand reputation72%
Finance – increased revenues/cut costs70%
Increased efficiencies, data benefits, compliance61%
CUSTOMER
VIEW
RETAILER
VIEW

26. WILL THE DELIVERY COMPANY
SHOW YOUR VALUE:
• Delivery person profile
• Choice: home, neighbour, store,
shop, locker…
• Creative processes
• Deliver to individual

27. COLLABORATE
A single source for…
the retailers,
the carriers,
and the consumers.

28. 32% REVENUE
PROFITABLE
$14,000,000 FOB
45,000
NEW USERS ADDED IN 2013
138,000 USERS
GLOBAL OFFICES
123
EMPLOYEES
MULTI- OS
APP LAUNCH NEW CUSTOMERS LIVE ON
STANDARD PRODUCT
5
THE INDUSTRY LEADER IN HELPING DELIVERY COMPANIES WORK SMARTER
MANAGING
IN EXCESS
OF 6
MILLION
DELIVERIES
PER DAY
25GLOBAL
CUSTOMERS
BLACKBAY