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A LibUX experiment goes wrong / right / tricky

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Alan Fricker
Alan Fricker

Lightning talk presentation at UHMLG Summer Conference 2019 at the University of Teeside

Business
1 of 16
Fun with UX
So far – so normal
Training hour outline • Examples of LibUX in HE • Graffiti wall • What is LibUX/Library Ethnography • Love letters/break-up letters • Cognitive mapping • Brief discussion – how we can use these techniques in the future
Graffiti Walls Method: Stick up some paper and pens, invite comments and respond to them. Where: deliberately away from staff desk! Pros: Funny and immediate feedback, attracts young users, can be used to ask questions about library space. Cons: Left blank, misuse
Enter the Head of Business Operations and Space
Lessons • Think carefully about your question • Consider likely feedback • Check the politics • Check what might be possible (or not) • Surprises are fun but…
Positives • Chance to explain myself a week later • Generated a buzz! • Powerful evidence for change • Small wins
Community Pay back

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A LibUX experiment goes wrong / right / tricky

  • 1.
  • 3. So far – so normal
  • 4. Training hour outline • Examples of LibUX in HE • Graffiti wall • What is LibUX/Library Ethnography • Love letters/break-up letters • Cognitive mapping • Brief discussion – how we can use these techniques in the future
  • 5. Graffiti Walls Method: Stick up some paper and pens, invite comments and respond to them. Where: deliberately away from staff desk! Pros: Funny and immediate feedback, attracts young users, can be used to ask questions about library space. Cons: Left blank, misuse
  • 6.
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  • 9.
  • 10.
  • 11.
  • 12.
  • 13. Enter the Head of Business Operations and Space
  • 14. Lessons • Think carefully about your question • Consider likely feedback • Check the politics • Check what might be possible (or not) • Surprises are fun but…
  • 15. Positives • Chance to explain myself a week later • Generated a buzz! • Powerful evidence for change • Small wins