35. Now go to AVAYA Site Admin. Select E-Bookers Server. Click on “Advance” on left hand pane and click the option “Start Emulation”. On the command line type “Display Alarms”. Click enter from the menu. Again click enter and it will display you list of alarms.
36. Now match the alarm ID of the ticket, if it is present copy it from AVAYA site admin and place it in the work log and add in the acceptance email as well.
37. If not there, just mention in email that “Alarm is no more there.
![Main GUI:<br />Color coding:<br />,[object Object],New Message:<br />,[object Object],Alert TM and Alert Tech:<br />,[object Object],Ques to Monitor:<br />,[object Object]](https://image.slidesharecdn.com/cclatest-110527111627-phpapp01/85/Cc-latest-1-320.jpg)
![No Resolver group AssignedTicket Acceptamce and drafting:<br />Title: Format<br />Mostly the ticket that you receive the in the queue have the right format but is in case if the title in not sufficiently explanatory; kindly follow the following the format:<br /> Client (Name of the company e.g. Apple, ebookers etc) - Site (Location that is affected e.g. Apple store, stockleys, UK R366) - Brief description of the issue<br />e.g. “ Covedien – Dublin Ireland, Cherrywood (Site reference number if possible)- 70 agents unable to logon to PBX”<br />Note: If the title is already filled in because the customer’s emails into support -please rephrase it to match the format above.<br />Contact: <br />,[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)