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                                                                                                           Tuesday 17th March 2009, London




                      The Fundamentals
                            of Strategic
                         Commissioning                    Providing the best possible service for local people
                                                                                                                          Expert speakers include:

                                                              Mark Upton                                                Janet Beadle
                                  Head of Commissioning & Market Development                     Programme Director - Well-being and Prevention
                                                 Local Strategic Partnerships &                        Adult and Community Services Directorate
                                                                                                                 lancashire county council
                                                       Performance Directorate
                                       communities and local government
                                                                                                                      David Griffiths
                                                       John Marshall                                           Deputy Director - System Reform
                                                                Policy Manager                        Offender Management Strategy Directorate
                                 Office of the Third Sector, cabinet Office                                               ministry of Justice


                                          www.lgc-jointcommissioning.com
www.lgc-jointcommissioning.com

Solihull metropolitan Borough council                           Improvement and Development Agency (IDeA)
Specialist Sector Manager, Education and Children’s Service       Adults and Health Services
Michelle Whiting                                                Strategic Advisor for Children
                                                                Andrew Cozens
learning and Skills council (lSc) Tyne and Wear
                                                                commissioning Support Programme
Regional Director of Learning, Planning and Performance
Dorothy Smith                                                   Judith Smyth
Expert speakers include:


Improving outcomes, managing budgets and engaging partners
            Services
       for Children’s
Joint Commissioning
 Wednesday 18th March 2009, London
                                                                                       Produced by
Day One                                                                   Tuesday 17th March 2009




The Fundamentals of
Strategic Commissioning
                                                                            Honest,
Commissioning is an essential part of providing services to
your community. It is also a difficult process that encapsulates
                                                                         frank, did what
far more than just purchasing and sharing. Working with local
government as a colleague, partner or supplier, you need
                                                                         it promised
to have a solid understanding of how commissioning works
                                                                         to deliver,
within your sector. Armed with this knowledge, you will be able
to drive improvement across your local economy and benefit
                                                                         clearly and well
your community.
                                                                         balanced
Local Government Chronicle is here to provide you with the
                                                                         m. lAne
information and advice you need to navigate your way through
                                                                         Devon CounTy CounCil
this essential and confusing topic. The Fundamentals of
Strategic Commissioning will offer you a jargon-free, step-by-
step guide through the commissioning process.
                                                                           A useful course
Attend this conference to hear expert advice on
                                                                         covering the
issues, including:
                                                                         fundamental
   What is commissioning?
   The tools and techniques you need to make the
                                                                         knowledge
   commissioning process work
                                                                         needed to
   How commissioning is resourced
   Adapting national guidelines to your local projects
                                                                         work in local
   The next step for commissioning
                                                                         government
Who should attend this conference?
                                                                         l. mAnnion
All those who feel they would benefit from an opportunity to demystify
                                                                         lonDon BoRough of
commissioning and procurement within local government, including
                                                                         hARingey
staff from:
  Local government              Health services
  Fire services                 Police services
  Education                     Voluntary sector
  Private sector
                                                                         Forthcoming Conference:
                                                                         Partnerships and the
 For information about sponsorship opportunities                         Comprehensive Area Assessment
 please contact:                                                         Thursday 12th February 2009
                                                                         Cavendish Conference Centre
 Rebecca Burgess on 020 7728 3741 or email
                                                                         London
 rebecca.burgess@emap.com
                                                                         www.lgcandnlgn-partnerships.com



                      www.lgc-jointcommissioning.com
TO REGISTER
Day One Conference Programme                                                                          Tuesday 17th March 2009

              The Fundamentals of Strategic Commissioning
 08:45                                                                     Designing a commissioning framework
         Registration and refreshments                             13:50
                                                                             What needs to be included?
                                                                             Who needs to manage the process?
 09.45   Chair’s opening remarks
                                                                             How can you ensure that it is designed with enough
         Vic Sandel, national Adviser
                                                                             scope and room for necessary change?
         Children and young People
                                                                           Chris Morgan, Commissioning and Procurement
         Improvement and Development Agency (IDeA)
                                                                           Strategic manager, learning and Children’s Services
                                                                           royal Borough of kingston
         What is commissioning?
 10:00
          Why is commissioning important?
                                                                           Third sector commissioning
                                                                   14:20
          Understanding the terminology of commissioning
                                                                             Who are the third sector and why should you work
          Service-user focussed
                                                                             with them?
          More than a purchasing cycle
                                                                             Getting started: Providing support and assistance for
          Providing quality of life for service users
                                                                             your third sector partners
         Mark Upton, head of Commissioning & market
                                                                             Instigating third sector working in your organisation
         Development - local Strategic Partnerships &
                                                                             What is a Compact and will it work for you?
         Performance Directorate
                                                                           John Marshall, Policy manager
         communities and local government
                                                                           Office of the Third Sector, cabinet Office

         How does the commissioning process
 10:30
                                                                   14:50   Question and answer session
         work? Tools, techniques and skills
          Who does what?
                                                                   15:00   Afternoon refreshments
          Strategic commissioning – Analyse, plan, do, review
          Evaluation and more evaluation
          Developing an operational framework                              Stretching the boundaries of
                                                                   15:20
          Managing the markets
                                                                           commissioning
          Complying with EU regulations
                                                                             Moving outside your comfort zone
         David Griffiths, Deputy Director - System Reform,
                                                                             Looking beyond the commissioning framework
         offender management Strategy Directorate
                                                                             Aligning your strategies with those of your partner
         ministry of Justice
                                                                           organisations
                                                                           Janet Beadle, Programme Director – Well-being and
 11:00   Question and answer session                                       Prevention, Adult and Community Services Directorate
                                                                           lancashire county council
 11:10   Morning refreshments
                                                                           What’s next for commissioning?
                                                                   15:50
                                                                             Building the skills of commissioners
         Commissioning with your partners
 11:40
                                                                             Leaders and leadership within commissioning
           What is joint commissioning?
                                                                             Still closer focus on the needs of your customers
           keeping up with the constant changes in your and
                                                                             Ensuring pro-active commissioning
           your partners’ sectors
                                                                           Andrew Cozens, Strategic Advisor for Children, Adults
           Working effectively with different cultures
                                                                           and health Services
           What are Local Improvement Networks (LINks) and
                                                                           Improvement and Development Agency (IDeA)
           how do you use them?
         Roger Harris, head of Strategic Commissioning and
         Resources for Adult Social Care                           16:20   Question and answer session
         Thurrock council
                                                                   16:30   Chair’s closing remarks and conference ends
         How is commissioning resourced?
 12:10
                                                                   	
           Identifying needs and priorities                                © Emap Ltd 2008. The programme may change due to unforeseen
           More than just money: Finding staff and time                      circumstances. Emap reserves the right to alter the venue and/or
           Considering your options: Pooling budgets or budget               speakers.
           alignment
           What is decommissioning and how and why would you
           do it?
           Service redesign and re-commissioning
         Jane Cowell, Regional Director - learning
         Planning & Performance
         learning and Skills council
         North West region

 12:40   Question and
         answer session

 12:50   Lunch




         0845 056 8341                                                 020 7728 5299
TEl:                                                            Fax:
Day Two                                                                 Wednesday 18th March 2009




Joint Commissioning for
Children’s Services
                                                                          Varied and
Commissioning is a crucial means by which services for
children and young people will be reshaped, as resources
                                                                        interesting range
are redeployed and developed. As organisations thrive for
improved service delivery and increased cooperation, action at
                                                                        of topics that
both national and local level is increasing.
                                                                        provided a broad
Local Government Chronicle has responded to your need for
                                                                        view
sharing insights and best practice with Joint Commissioning
for Children’s Services. The more information you have, the             K SmiTh
more experience you hear and learn from, the more prepared              BolTon CounCil
you will be to deliver a quality service.

Attend this conference to hear expert advice on pertinent
                                                                          Very informative
issues, including:
                                                                        and well
   Successfully implementing a needs analysis approach
                                                                        balanced content
   Measuring the success of your partnerships using an
   outcome based approach
                                                                        which is highly
   Involving isolated communities and end users in the
   planning and delivery of services
                                                                        relevant to my
   Overcoming barriers to greater partnership working
                                                                        needs
   Managing your budget effectively to jointly commission
   services
                                                                        m SmiTh
                                                                        The leARning TRuST
This is an ideal opportunity for you to meet with your
colleagues and partners to learn, discuss and debate the
future of joint commissioning within children’s services.
Leave this event better informed and with a comprehensive
strategy for implementing effective joint commissioning in your
organisation.

Who should attend this conference?
                                                                        Forthcoming Conference:
Relevant staff from local authorities, PCTs, the voluntary sector and
health and social care providers, including those within:               Children’s Services Workforce
                                                                        Development
  Joint/strategic commissioning         Children’s services
                                                                        10th February 2009
  Social care                           Finance
                                                                        Earls Court Conference Centre
  Modernisation and development         Integrated services             London
  Partnerships                          Commercial development          www.lgc-csworkforce.com




                     www.lgc-jointcommissioning.com
TO REGISTER
Day Two Conference Programme                                                                                       Wednesday 18th March 2009

                 Joint Commissioning for Children’s Services
 08:45                                                                                          Scenario-based learning: Overcoming
         Registration and refreshments                                13:25
                                                                                                the main challenges in joint
                                                                                                commissioning
 09:45   Chair’s opening remarks
         Allan Bowman, Chair                                                                    you will be given a scenario that may arise throughout
         Social care Institute for Excellence (ScIE)                                            the joint commissioning process. In groups around the




                                                                         Interactive workshop
                                                                                                table, you must come up with an innovative strategy to
                                                                                                overcome these problems.
         Effective joint commissioning:
 10:00
                                                                                                Challenges will include:
         Overcoming the barriers to successful                                                    Implementing the strategic framework and process
         partnership working                                                                      Staff retention and motivation
           Understanding formalised arrangements including                                        Language and culture barriers
           government procedures                                                                  Aligning and integrating existing resources
           Utilising a Children’s Trust model and commissioning                                   Potential clashes in policies and regulation
           framework to establish compatible partnership boards                                   frameworks
         Brian Grady, Senior Procurement officer                                                  To outsource or in-source work?
         Devon county council                                                                   Facilitated by: Carrie Morgan
                                                                                                Senior Development Consultant
                                                                                                cSIP South West
         Implementing a needs
 10:25
         analysis approach
                                                                                                Involving isolated communities and
                                                                      14:15
            Researched based commissioning: Understanding the
                                                                                                end users in the planning and delivery
            needs of children and young people in your
            community                                                                           of services
            Working in partnership to devise a strategy, fulfil                                   Encouraging participation from the end user –
            your market needs and improve outcomes                                                adapting policies to meet their needs
            Deciding what you can realistically do in the timescale                               Moving from theory to reality: Developing a more
            set across your partnership                                                           joined up process between strategy and delivery
         Dorothy Smith, Regional Director of learning                                             Fostering innovative ways to solve existing problems
         Planning and Performance                                                                 Contracting and market shaping for more effective
         learning and Skills council (lSc), Tyne and Wear                                         procurement
                                                                                                Patrick Myers, Joint Commissioning Strategic
                                                                                                manager, Children’s Services
 10:50   Question and answer session
                                                                                                Dorset county council
 11:00   Morning refreshments
                                                                      14:40                     Question and answer session

         Measuring the success of your
 11:25
                                                                      14:50                     Afternoon refreshments
         partnerships using an outcome based
         approach - “Turning the Curve”
                                                                                                Managing your budget effectively to
                                                                      15:20
           Using result based accountability
                                                                                                jointly commission services
           Identifying key indicators of needs and commissioning
           providers that can fulfil those needs                                                  Identifying the different ways of utilising your budgets:
           Adapting to commissioning for outcomes                                                 Is the pooled or aligned budget best for you?
         Andrew Cozens, Strategic Advisor for Children,                                           Developing a strategic plan that aligns with your
         Adults and health Services                                                               budget
         Improvement and Development Agency (IDeA)                                                Ensuring you are getting the most from your existing
                                                                                                  resources in today’s economic climate
                                                                                                Michelle Whiting, Specialist Sector manager
         Developing commissioning
 11:50                                                                                          education and Children’s Service
         opportunities in the private, voluntary                                                Solihull metropolitan Borough council
         and independent (PVI) sectors
           Increasing the community awareness and utilisation of
                                                                                                Understanding the DCSF’s
                                                                      15:45
           PVI sectors
                                                                                                Commissioning Support Programme for
           Offering guidance through the implementation stages
                                                                                                Children’s Trusts
           of the joint commissioning process
           Building the right support for smaller providers                                       What is the main purpose of this programme?
           increasing accessibility                                                               How will you benefit from it?
         Janet Crompton, national Commissioning lead                                              What should people expect from this?
         Department of Health Social care Programmes                                              What kind of support is the DCSF going to offer and
                                                                                                  to whom?
                                                                                                Judith Smyth, commissioning Support Programme
 12:15   Question and
         answer session
                                                                      16:10                     Question and answer session

 12:25   Lunch
                                                                      16:20                     Chair’s closing remarks and
                                                                                                end of conference




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Commissioning Conferences

  • 1. Produced by Tuesday 17th March 2009, London The Fundamentals of Strategic Commissioning Providing the best possible service for local people Expert speakers include: Mark Upton Janet Beadle Head of Commissioning & Market Development Programme Director - Well-being and Prevention Local Strategic Partnerships & Adult and Community Services Directorate lancashire county council Performance Directorate communities and local government David Griffiths John Marshall Deputy Director - System Reform Policy Manager Offender Management Strategy Directorate Office of the Third Sector, cabinet Office ministry of Justice www.lgc-jointcommissioning.com www.lgc-jointcommissioning.com Solihull metropolitan Borough council Improvement and Development Agency (IDeA) Specialist Sector Manager, Education and Children’s Service Adults and Health Services Michelle Whiting Strategic Advisor for Children Andrew Cozens learning and Skills council (lSc) Tyne and Wear commissioning Support Programme Regional Director of Learning, Planning and Performance Dorothy Smith Judith Smyth Expert speakers include: Improving outcomes, managing budgets and engaging partners Services for Children’s Joint Commissioning Wednesday 18th March 2009, London Produced by
  • 2. Day One Tuesday 17th March 2009 The Fundamentals of Strategic Commissioning Honest, Commissioning is an essential part of providing services to your community. It is also a difficult process that encapsulates frank, did what far more than just purchasing and sharing. Working with local government as a colleague, partner or supplier, you need it promised to have a solid understanding of how commissioning works to deliver, within your sector. Armed with this knowledge, you will be able to drive improvement across your local economy and benefit clearly and well your community. balanced Local Government Chronicle is here to provide you with the m. lAne information and advice you need to navigate your way through Devon CounTy CounCil this essential and confusing topic. The Fundamentals of Strategic Commissioning will offer you a jargon-free, step-by- step guide through the commissioning process. A useful course Attend this conference to hear expert advice on covering the issues, including: fundamental What is commissioning? The tools and techniques you need to make the knowledge commissioning process work needed to How commissioning is resourced Adapting national guidelines to your local projects work in local The next step for commissioning government Who should attend this conference? l. mAnnion All those who feel they would benefit from an opportunity to demystify lonDon BoRough of commissioning and procurement within local government, including hARingey staff from: Local government Health services Fire services Police services Education Voluntary sector Private sector Forthcoming Conference: Partnerships and the For information about sponsorship opportunities Comprehensive Area Assessment please contact: Thursday 12th February 2009 Cavendish Conference Centre Rebecca Burgess on 020 7728 3741 or email London rebecca.burgess@emap.com www.lgcandnlgn-partnerships.com www.lgc-jointcommissioning.com TO REGISTER
  • 3. Day One Conference Programme Tuesday 17th March 2009 The Fundamentals of Strategic Commissioning 08:45 Designing a commissioning framework Registration and refreshments 13:50 What needs to be included? Who needs to manage the process? 09.45 Chair’s opening remarks How can you ensure that it is designed with enough Vic Sandel, national Adviser scope and room for necessary change? Children and young People Chris Morgan, Commissioning and Procurement Improvement and Development Agency (IDeA) Strategic manager, learning and Children’s Services royal Borough of kingston What is commissioning? 10:00 Why is commissioning important? Third sector commissioning 14:20 Understanding the terminology of commissioning Who are the third sector and why should you work Service-user focussed with them? More than a purchasing cycle Getting started: Providing support and assistance for Providing quality of life for service users your third sector partners Mark Upton, head of Commissioning & market Instigating third sector working in your organisation Development - local Strategic Partnerships & What is a Compact and will it work for you? Performance Directorate John Marshall, Policy manager communities and local government Office of the Third Sector, cabinet Office How does the commissioning process 10:30 14:50 Question and answer session work? Tools, techniques and skills Who does what? 15:00 Afternoon refreshments Strategic commissioning – Analyse, plan, do, review Evaluation and more evaluation Developing an operational framework Stretching the boundaries of 15:20 Managing the markets commissioning Complying with EU regulations Moving outside your comfort zone David Griffiths, Deputy Director - System Reform, Looking beyond the commissioning framework offender management Strategy Directorate Aligning your strategies with those of your partner ministry of Justice organisations Janet Beadle, Programme Director – Well-being and 11:00 Question and answer session Prevention, Adult and Community Services Directorate lancashire county council 11:10 Morning refreshments What’s next for commissioning? 15:50 Building the skills of commissioners Commissioning with your partners 11:40 Leaders and leadership within commissioning What is joint commissioning? Still closer focus on the needs of your customers keeping up with the constant changes in your and Ensuring pro-active commissioning your partners’ sectors Andrew Cozens, Strategic Advisor for Children, Adults Working effectively with different cultures and health Services What are Local Improvement Networks (LINks) and Improvement and Development Agency (IDeA) how do you use them? Roger Harris, head of Strategic Commissioning and Resources for Adult Social Care 16:20 Question and answer session Thurrock council 16:30 Chair’s closing remarks and conference ends How is commissioning resourced? 12:10 Identifying needs and priorities © Emap Ltd 2008. The programme may change due to unforeseen More than just money: Finding staff and time circumstances. Emap reserves the right to alter the venue and/or Considering your options: Pooling budgets or budget speakers. alignment What is decommissioning and how and why would you do it? Service redesign and re-commissioning Jane Cowell, Regional Director - learning Planning & Performance learning and Skills council North West region 12:40 Question and answer session 12:50 Lunch 0845 056 8341 020 7728 5299 TEl: Fax:
  • 4. Day Two Wednesday 18th March 2009 Joint Commissioning for Children’s Services Varied and Commissioning is a crucial means by which services for children and young people will be reshaped, as resources interesting range are redeployed and developed. As organisations thrive for improved service delivery and increased cooperation, action at of topics that both national and local level is increasing. provided a broad Local Government Chronicle has responded to your need for view sharing insights and best practice with Joint Commissioning for Children’s Services. The more information you have, the K SmiTh more experience you hear and learn from, the more prepared BolTon CounCil you will be to deliver a quality service. Attend this conference to hear expert advice on pertinent Very informative issues, including: and well Successfully implementing a needs analysis approach balanced content Measuring the success of your partnerships using an outcome based approach which is highly Involving isolated communities and end users in the planning and delivery of services relevant to my Overcoming barriers to greater partnership working needs Managing your budget effectively to jointly commission services m SmiTh The leARning TRuST This is an ideal opportunity for you to meet with your colleagues and partners to learn, discuss and debate the future of joint commissioning within children’s services. Leave this event better informed and with a comprehensive strategy for implementing effective joint commissioning in your organisation. Who should attend this conference? Forthcoming Conference: Relevant staff from local authorities, PCTs, the voluntary sector and health and social care providers, including those within: Children’s Services Workforce Development Joint/strategic commissioning Children’s services 10th February 2009 Social care Finance Earls Court Conference Centre Modernisation and development Integrated services London Partnerships Commercial development www.lgc-csworkforce.com www.lgc-jointcommissioning.com TO REGISTER
  • 5. Day Two Conference Programme Wednesday 18th March 2009 Joint Commissioning for Children’s Services 08:45 Scenario-based learning: Overcoming Registration and refreshments 13:25 the main challenges in joint commissioning 09:45 Chair’s opening remarks Allan Bowman, Chair you will be given a scenario that may arise throughout Social care Institute for Excellence (ScIE) the joint commissioning process. In groups around the Interactive workshop table, you must come up with an innovative strategy to overcome these problems. Effective joint commissioning: 10:00 Challenges will include: Overcoming the barriers to successful Implementing the strategic framework and process partnership working Staff retention and motivation Understanding formalised arrangements including Language and culture barriers government procedures Aligning and integrating existing resources Utilising a Children’s Trust model and commissioning Potential clashes in policies and regulation framework to establish compatible partnership boards frameworks Brian Grady, Senior Procurement officer To outsource or in-source work? Devon county council Facilitated by: Carrie Morgan Senior Development Consultant cSIP South West Implementing a needs 10:25 analysis approach Involving isolated communities and 14:15 Researched based commissioning: Understanding the end users in the planning and delivery needs of children and young people in your community of services Working in partnership to devise a strategy, fulfil Encouraging participation from the end user – your market needs and improve outcomes adapting policies to meet their needs Deciding what you can realistically do in the timescale Moving from theory to reality: Developing a more set across your partnership joined up process between strategy and delivery Dorothy Smith, Regional Director of learning Fostering innovative ways to solve existing problems Planning and Performance Contracting and market shaping for more effective learning and Skills council (lSc), Tyne and Wear procurement Patrick Myers, Joint Commissioning Strategic manager, Children’s Services 10:50 Question and answer session Dorset county council 11:00 Morning refreshments 14:40 Question and answer session Measuring the success of your 11:25 14:50 Afternoon refreshments partnerships using an outcome based approach - “Turning the Curve” Managing your budget effectively to 15:20 Using result based accountability jointly commission services Identifying key indicators of needs and commissioning providers that can fulfil those needs Identifying the different ways of utilising your budgets: Adapting to commissioning for outcomes Is the pooled or aligned budget best for you? Andrew Cozens, Strategic Advisor for Children, Developing a strategic plan that aligns with your Adults and health Services budget Improvement and Development Agency (IDeA) Ensuring you are getting the most from your existing resources in today’s economic climate Michelle Whiting, Specialist Sector manager Developing commissioning 11:50 education and Children’s Service opportunities in the private, voluntary Solihull metropolitan Borough council and independent (PVI) sectors Increasing the community awareness and utilisation of Understanding the DCSF’s 15:45 PVI sectors Commissioning Support Programme for Offering guidance through the implementation stages Children’s Trusts of the joint commissioning process Building the right support for smaller providers What is the main purpose of this programme? increasing accessibility How will you benefit from it? Janet Crompton, national Commissioning lead What should people expect from this? Department of Health Social care Programmes What kind of support is the DCSF going to offer and to whom? Judith Smyth, commissioning Support Programme 12:15 Question and answer session 16:10 Question and answer session 12:25 Lunch 16:20 Chair’s closing remarks and end of conference lgcconferences@emap.com EmaIl:
  • 6. Day one: The Fundamentals of Strategic Commissioning FIVE EASY WAYS TO rEgISTEr Tuesday 17th March 2009, Central London For information on Online: www.lgc-jointcommissioning.com subscribing to Day two: Joint Commissioning for Children’s Services Fax: 0207 728 5299 Wednesday 18th March 2009, Central London Post to: The Fundamentals of Strategic Commissioning Joint Commissioning for Children’s Services Conference Registration Greater London House Hampstead Road local government chronicle London NW1 7EJ Tel: 0870 830 4958 email: lgc@subscriptions.co.uk Email: lgcconferences@emap.com Tel: 0845 056 8341 DElEgATE FEES Discount Booking rate available until 18 th February 2009 Day One – Day Two – Joint Both Days – Fundamentals of commissioning 17th & 18 th Please quote priority code: Conference code: L864 commissioning for children’s march 2009 Save £50 17th march Services 2009 18 th march DElEgATE DETAIlS 2009 (PLEASE COMPLETE IN BLOCk CAPITALS) Public Sector £399 + vat £399 + vat £749 + vat Private sector £599 + vat £599 + vat £1149 + vat Title (Mr, Ms, Mrs) First Name Surname Voluntary sector £299 +vat £299 + vat £549 + vat Job Title Standard Booking rate available after 18 th February 2009 Day One Day Two Both Days Department Fundamentals of Joint 17th & 18 th commissioning commissioning march 2009 Save £50 Company name 17th march for children’s 2009 Services 18 th march 2009 Address Public Sector £439 + vat £439 + vat £829 + vat Town County Private sector £659 + vat £659 + vat £1269 + vat Voluntary sector £329 + vat £329 + vat £609 + vat Postcode Country UNABlE TO ATTEND? Tel No Fax No Conference papers as presented to delegates on the day, are available after the conference Mobile No cONFErENcE DOcUmENTATION PAck Email Please send me a conference documentation pack for £199 + vat Line Manager Job Title n Central Government n Local Government n Private Company Company Type TErmS AND cONDITIONS n Regulator/Quango n Academia Other DATA PrOTEcTION By entering your details in the fields above, you agree to allow Local Government Chronicle, Health Service Journal, Emap No. of Employees (please tick) 0-49 n 50-249 n 250-499 n 500-999 n 1000+ n Ltd and companies associated with this event to contact you (by mail, Email, telephone, SMS or fax) regarding their services. If you do not wish to receive such communications please contact PlEASE PHOTOcOPY THIS FOrm TO rEgISTEr FUrTHEr DElEgATES us in writing. If you do not wish to receive mailings from other carefully selected companies please tick n BOOkINg cONDITIONS HOW TO PAY A confirmation email will be sent, from our London office within (PLEASE TICk THE RELEVANT PAyMENT OPTION) 3-5 working days from receipt of your booking. Please note that an invoice will be sent to you from our shared service centre in Peterborough within 7-10 working days. Payment must be n crEDIT / DEBIT cArD received before the conference date. If payment is not received, delegates will be asked to guarantee payment with a personal credit n n n n n n n n n n n n n n n n Expiry Date n n – n n Card Number card on the day. cANcEllATIONS / SUBSTITUTIONS Issue No (for Maestro): n n Valid from: n n – n n (Compulsory for Diners Club and Maestro) Amount £ Cancellations made before 17th February 2009 will be charged at 10% of the invoice total. Cancellations made between this date and 3rd March 2009 will be charged at 50% of the invoice total. n cHEqUE Cancellations made after this date will be charged the full invoice total. However you can send a substitute delegate at any time. Bookings received less than two weeks before the conference date Please find enclosed a cheque for the amount of £ can only be paid by credit card. Cancellations and substitutions must be made in writing. made payable to Emap Ltd. Please send to the address above (in WAYS TO rEgISTEr box). AccOmmODATION For accommodation please contact Venue Search on tel n INVOIcE / BANk TrANSFEr 020 8541 5656 or fax 020 8547 3427 or email beds@venuesearch. Please note an invoice will be sent under a separate cover. For any invoice queries tel: 01733 213700 co.uk and quote this conference as a reference. AccESS rEqUIrEmENTS Email (accounts contact) To help us ensure that all delegates attending the conference are able to participate fully, please let us know about any requirements Invoice Address (if different from above) you have by contacting the customer service team using the details above. DIETArY rEqUIrEmENTS We always provide vegetarian options at our conferences, but please if paying by bank transfer please send your payment to: National Westminster Bank, PO Box 12258, inform us if you need us to cater for any other dietary requirements. 1 Princes Street, London, EC2R 8PA Account name: Emap Support Services Ltd Conference Receipts Ac- cONFErENcE lANgUAgE: English. PlEASE NOTE count number: 39131807 Sort Code: 60-00-01 iBAn: GB93 NWBk 6000 0139 1318 07 The conference fee covers entrance to all sessions, conference documentation and available papers, coffee/refreshment breaks Swift number: NWBk GB 2L Purchase order no. (where applicable) and lunch. Please quote the priority code and delegate’s I have read the cancellation policy and agree with the terms and conditions. I name in your correspondence Signature authorise the use of my credit/debit card for the above payment.