Opening slides introducing the Birmingham CrossCity Clinical Commissioning Group given at a patient and public engagement event at Birmingham City Football Club, hosted by BVSC and Birmingham LINk, 4th October 2012.
Cheshire And Wirral NHS Flexility-Vodafone Case StudyGail Kirby
Vodafone and its partner Flexility worked with Cheshire and Wirral Partnership NHS Foundation Trust to develop a three-year mobile technology strategy. Through surveys of staff, they identified how mobile technology could help staff spend more time with patients by reducing administrative tasks and enabling flexible working. The strategy aims to improve service delivery, make better use of office space, and free up over 10,500 extra staff hours per week by implementing new communication tools and a long-term mobile plan.
CityFibre is one of the UK's leading fibre optic infrastructure providers. It has invested £500 million to build fibre networks in 50 UK cities and towns, connecting over 30,000 km of fibre. CityFibre networks support public services, businesses, and residents with high-speed broadband access. State aid could help CityFibre extend fibre coverage to more areas by co-funding infrastructure in carefully defined intervention zones, while balancing additional public funding with CityFibre's private investment approach across its networks.
The evaluation report summarizes the key findings of an independent evaluation of the Madhya Pradesh Guarantee of Public Service Delivery Act of 2010. Some of the main points covered in the summary are:
1) The Act has improved access to public services for a large number of citizens in Madhya Pradesh and over 9 million applications have been processed.
2) Reforms to improve efficiency like the use of ICT and strengthened monitoring have helped increase transparency and accountability in service delivery.
3) Both citizens and government staff have found the impacts to be largely positive, with enthusiasm among departments to comply with the new law.
4) Twelve other state governments have since implemented similar laws guaranteeing public services,
NFDN's annual report summarizes their activities over the past year in advocating for disability rights and inclusion. They organized various campaigns, trainings, and awareness events reaching over 650 community networks across 6 districts. Key accomplishments included promoting inclusive education, forming local disability networks, and obtaining identification cards for 370 people with disabilities. However, challenges remain around unclear reporting structures, maintaining motivated staff, and ensuring the sustainability of regional offices. Lessons learned emphasize mobilizing various media, coordinating with government offices, and focusing on leadership development rather than treating disability as only a medical issue.
This document summarizes a presentation about transforming public water management in India. It outlines a 7-step strategy for transformation that begins by identifying problems, deploying a vanguard group, holding workshops to create a bottom-up vision, encouraging experimentation, institutionalizing changes, and reinforcing a culture of change. The strategy aims to shift individual attitudes and behaviors, embed new learning in the workplace, and implement changes in communities. Through this process, it seeks to build momentum for transformation and tipping points that accumulate results and breakthroughs in practice over time.
This newsletter provides a summary of the results of a survey of Home Support Workers in County Louth, Ireland. The majority of Home Support Workers are women who provide care for older people. Many came to the job through previous caring experience for family members. The survey found that while most workers feel happy in their jobs, many worry about their future health and financial security. It also found that most workers feel the training they receive is effective, but some areas like dementia care require more training. Most workers feel the personal and practical needs of their clients are being met, but some have concerns about clients not having all their needs fully met.
mHealth for Community Health_McLean_5.1.12CORE Group
The document summarizes the K4Health Malawi Demonstration Project, which aimed to support community health workers in remote areas through a mobile phone SMS network. The project provided mobile phones and solar chargers to over 600 community health workers to improve communication and allow them to access reproductive health and family planning information and technical support. An evaluation found that the SMS network allowed faster feedback from supervisors, improved reporting and referrals, and wider service coverage. Social network maps created before and after the project showed that the mobile phones increased communication flows and influenced how health information reached communities.
Cheshire And Wirral NHS Flexility-Vodafone Case StudyGail Kirby
Vodafone and its partner Flexility worked with Cheshire and Wirral Partnership NHS Foundation Trust to develop a three-year mobile technology strategy. Through surveys of staff, they identified how mobile technology could help staff spend more time with patients by reducing administrative tasks and enabling flexible working. The strategy aims to improve service delivery, make better use of office space, and free up over 10,500 extra staff hours per week by implementing new communication tools and a long-term mobile plan.
CityFibre is one of the UK's leading fibre optic infrastructure providers. It has invested £500 million to build fibre networks in 50 UK cities and towns, connecting over 30,000 km of fibre. CityFibre networks support public services, businesses, and residents with high-speed broadband access. State aid could help CityFibre extend fibre coverage to more areas by co-funding infrastructure in carefully defined intervention zones, while balancing additional public funding with CityFibre's private investment approach across its networks.
The evaluation report summarizes the key findings of an independent evaluation of the Madhya Pradesh Guarantee of Public Service Delivery Act of 2010. Some of the main points covered in the summary are:
1) The Act has improved access to public services for a large number of citizens in Madhya Pradesh and over 9 million applications have been processed.
2) Reforms to improve efficiency like the use of ICT and strengthened monitoring have helped increase transparency and accountability in service delivery.
3) Both citizens and government staff have found the impacts to be largely positive, with enthusiasm among departments to comply with the new law.
4) Twelve other state governments have since implemented similar laws guaranteeing public services,
NFDN's annual report summarizes their activities over the past year in advocating for disability rights and inclusion. They organized various campaigns, trainings, and awareness events reaching over 650 community networks across 6 districts. Key accomplishments included promoting inclusive education, forming local disability networks, and obtaining identification cards for 370 people with disabilities. However, challenges remain around unclear reporting structures, maintaining motivated staff, and ensuring the sustainability of regional offices. Lessons learned emphasize mobilizing various media, coordinating with government offices, and focusing on leadership development rather than treating disability as only a medical issue.
This document summarizes a presentation about transforming public water management in India. It outlines a 7-step strategy for transformation that begins by identifying problems, deploying a vanguard group, holding workshops to create a bottom-up vision, encouraging experimentation, institutionalizing changes, and reinforcing a culture of change. The strategy aims to shift individual attitudes and behaviors, embed new learning in the workplace, and implement changes in communities. Through this process, it seeks to build momentum for transformation and tipping points that accumulate results and breakthroughs in practice over time.
This newsletter provides a summary of the results of a survey of Home Support Workers in County Louth, Ireland. The majority of Home Support Workers are women who provide care for older people. Many came to the job through previous caring experience for family members. The survey found that while most workers feel happy in their jobs, many worry about their future health and financial security. It also found that most workers feel the training they receive is effective, but some areas like dementia care require more training. Most workers feel the personal and practical needs of their clients are being met, but some have concerns about clients not having all their needs fully met.
mHealth for Community Health_McLean_5.1.12CORE Group
The document summarizes the K4Health Malawi Demonstration Project, which aimed to support community health workers in remote areas through a mobile phone SMS network. The project provided mobile phones and solar chargers to over 600 community health workers to improve communication and allow them to access reproductive health and family planning information and technical support. An evaluation found that the SMS network allowed faster feedback from supervisors, improved reporting and referrals, and wider service coverage. Social network maps created before and after the project showed that the mobile phones increased communication flows and influenced how health information reached communities.
The document discusses administrative reforms that have been implemented in Andhra Pradesh. It covers structural reforms like establishing committees to examine recommendations from the Second Administrative Reforms Commission. It discusses institutional reforms such as setting up a dedicated governance department and the Centre for Good Governance. It also covers several service delivery reforms aimed at simplifying transactions for citizens, improving internal efficiency, and promoting competition in public service delivery through initiatives like e-procurement, online scholarship management systems, and the Aarogyasri healthcare program. Future reforms and constraints are also noted.
Sevottam (excellence in public service delivery)Nayana Renukumar
Sevottam is an Indian standard for quality management in public service delivery. It aims to align service standards with citizen expectations through clear communication and consistent meeting of standards. Key components include citizen charters that declare service standards, grievance redress mechanisms, and ensuring capabilities for quality service delivery. The Sevottam framework provides criteria and processes for designing and implementing these components, conducting self-assessments, and certifying organizations that meet the quality standards. Successful implementation depends on high-level commitment, change management, stakeholder involvement, and linking Sevottam to other government reforms for improved governance.
The Division of Vocational Rehabilitation (DVR) provides vocational rehabilitation services to eligible individuals with disabilities who want to work. DVR's mission is to help individuals overcome barriers to employment through personalized services and partnerships. DVR strives to achieve full employment for people with disabilities in competitive jobs providing good wages and benefits. DVR has been serving communities in Washington since 1933 through partnerships that help job seekers find employment and employers recruit qualified candidates.
The Governance of Service Delivery for the Poor and Women:A Study of Agricult...essp2
The document summarizes a research project studying agricultural extension and rural water supply in Ethiopia. It aims to understand how well services are reaching farmers, particularly women, and the challenges in providing these services. The study uses surveys of households, local leaders, and service providers in 8 districts across Ethiopia to examine access to extension services and drinking water. Qualitative case studies in 4 districts will provide additional context on service delivery and governance arrangements. Key research questions include the level of outreach achieved by extension services, their responsiveness to gender needs, and how decentralized drinking water supply systems function in practice.
All change on the NHS (dental) contracts frontAtkinspire Ltd
I review recent and ongoing changes to NHS dental contracts and suggest some good housekeeping actions that could save you having contractual problems in the future.
The document provides suggestions for tracking outcomes and indicators for an emergency shelter program. It includes an outcome sequence chart that identifies key intermediate and end outcomes in the order they normally occur, along with potential indicators. It also lists candidate outcome indicators for different outcomes, suggesting data sources. Program managers can use the information to develop budgets, allocate resources, and improve services by monitoring progress in achieving the program's mission.
Do Integrated Data Collection Tools Promote Integrated Service Delivery? A Ca...MEASURE Evaluation
The document describes a case study from Cote d'Ivoire on the use of integrated data collection tools to promote integrated service delivery. The Ministry of Health of Cote d'Ivoire adapted interlinked monitoring tools known as "outil intégré du suivi du patient VIH" or IPMS, and piloted them for 3 months in 3 districts. The case study used a mixed-methods approach including questionnaires and interviews to explore whether the integrated tools improved patient monitoring and service integration.
MyHospital24/7 is a telemedicine platform that allows hospitals, clinics, and health systems to provide telemedicine services. It offers medical consultations by phone, email, video, or mobile application to attract new patients and generate additional revenue. The platform benefits patients by providing more convenient access to care, reduces costs, and saves time. It benefits providers by allowing them to consult remotely and expand their services. Hospitals can connect patients to their provider networks virtually, increase revenue, and expand their service areas through the platform.
Webcast: CIO Insights: How to Optimize User Experience Across 60 Hospitals Compuware APM
** If you would like to download a copy of the slides- please email jessica.murphy@compuware.com and she will send the slideset to you via email.**
For health services provider Christus Health, poorly performing applications are never an option. Just as medical equipment cannot fail, the applications supporting Christus Health must operate flawlessly. In order to avoid lost revenue, decreased clinical productivity and increased risk to patients, Christus employs an end-user perspective to application performance management.
Join Christus Health CIO George Conklin in this Compuware webcast to learn:
• What impacts healthcare app performance has on customer experience and business goals
• How Christus IT and the business teams optimize customer experience
• Real-world best practices for improving user experience without slowing down your healthcare processes and procedures
What You Will Learn:
George Conklin, Senior VP and CIO of Christus will share real-world experiences and Christus Heath’s best practice approach for ensuring users in their healthcare system have the best application performance possible.
The Canadian Mental Health Association, Thunder Bay Branch annual report summarizes activities from 2011-2012. Key highlights include establishing partnerships to enhance crisis response services, receiving ongoing funding for programs such as GAPPs that provide services to those with complex needs, and strengthening understanding of diversity through educational activities. The organization continues working to provide integrated services, deliver recovery-based programming, and ensure quality improvement through accreditation. Financially, the majority of revenue came from government sources, with additional fundraising through events and donations.
Connectvision software was developed to create powerful visual messaging channels for large organizations. Caerphilly County Borough Council deployed Connectvision multimedia messaging at its new £20 million headquarters to improve internal communications. The "Caerphilly in Vision" system displays information on LCD screens around the building about council services, news and events. It is used to engage employees and visitors through an engaging visual medium.
The document discusses Canada's journey toward citizen-centric service delivery. It outlines how the expectations of Canadians for accessible, timely, and high-quality public services have driven governments to adopt strategic responses like establishing single-window access points, improving timeliness through automation and service standards, investing in staff training, and collaborating across jurisdictions. The evolution of integrated service delivery models in Canada is presented as a way to provide seamless, multi-channel access to related information and services.
The document discusses three organizations and their environmental initiatives:
1) Ebn Sina Medical won the Green Retailer Award in 2009 and 2010 for their green initiatives like banning plastic bags and using bio-degradable bags and LED lights.
2) Grazyna Szymanska of Ebn Sina Medical discussed their decision to use more expensive LED lighting to reduce energy consumption and heat emission.
3) TCE QSTP-LLC was the runner-up for the Best Public Awareness Campaign for their initiative to educate students about reducing wasteful habits through audiovisuals and discussions to lower Qatar's high carbon footprint.
This document discusses organizational changes WaterAid is making to improve the sustainability of its rural water programming. It launched a Sustainability Framework in 2011 and is using tools like workshops, analysis of project sites, and monitoring to help staff and partners systematically consider sustainability. In Mali, WaterAid is working with local governments and partners to conduct analysis of project sites, identify good models like one in Dandougou Fakala, and develop plans to address challenges like preventative maintenance and cost-sharing. The process has highlighted the need for aligned internal systems and dedicated champions to drive changes, while performance monitoring and critique will also be important to make sustainability an organic part of WaterAid's work.
The document discusses the concept of Sevottam and citizen-centric administration in India. It explains that Sevottam represents conformance to the BIS standard for quality management systems in public service organizations. The key aspects of Sevottam include developing citizen charters with clear service standards, establishing public grievance redress mechanisms, and ensuring the capability to deliver services according to the standards. The document recommends that government departments implement the "seven-step model" outlined in the 12th Administrative Reforms Commission report to make administration more transparent, accountable, and responsive to citizens.
Stroke rehabilitation in the community: commissioning for improvementNHS Improvement
Stroke rehabilitation in the community: commissioning for improvement
provides a comprehensive guide to the development of effective community rehabilitation services. Together with detailed examples of good practice and information about early supported discharge (ESD) service models implemented in England, it explores factors which influence local commissioning, and identifies tools to assist with commissioning and funding rehabilitation. This new publication is particularly relevant to the emerging commissioning landscape, the development of a new outcomes framework, and the positioning of stroke within long term conditions. (Published July 2012)
The life-cycle costs approach is a methodology for assessing and monitoring the costs of sustainable water, sanitation, and hygiene services. It involves estimating costs from initial construction through to repairs, replacements, and expansions over the entire life cycle. Adopting this approach requires considering all cost aspects to ensure appropriate and sustainable service levels. The approach has been tested in several countries, finding that most costs are currently borne by households with little support for maintenance. Using life-cycle cost analysis can reveal insights on cost-effectiveness and value for money to improve investments and ensure sustainable services.
Faser is an IT system that allows fostering and adoption agencies to manage client records efficiently and securely in order to provide a high level of care. It enables agencies to track families through the fostering and adoption process, match children with carers, record reviews and treatments, and generate a variety of reports. The system provides flexibility to meet agencies' varying needs and support compliance with regulation. It also offers security, support options, and is designed to adapt to changing requirements over time.
Introduction to the Birmingham LINk (Local Involvement Network) by Janet Deakin. Janet presented these slides at a patient and public engagement event at Birmingham City Football Club, hosted by BVSC and Birmingham LINk, 4th October 2012.
The document is a visual resume for Ioana C.D. Loga, a student at U.V.T. studying international relations. It includes sections about her town, college, hobbies, favorite writer and graduation year. It also has a future goals section and provides her email for copyright permission regarding pictures used in the resume.
The document discusses various tools and aspects of communications and connectivity, including telephone services, online information services, email, bulletin boards, the internet, portable work, telecommuting, and mobile workplaces. It provides an overview of the internet, including its history and development, structure as a network of networks using TCP/IP, common internet servers and services like email, web, and chat, and ways to connect to the internet through schools, workplaces, online providers or other methods.
The document provides an overview of various regions, cities, and places of interest in the Scottish Lowlands. It describes the Lowlands as the central and southern parts of Scotland south of the Highland boundary fault line. Key areas mentioned include the Trossachs region known for its hills, lochs, and wildlife; the cities of Stirling, Perth, Dundee, Dunfermline, and Edinburgh which have historical, cultural, and architectural significance; and sites like the Royal Mile and Edinburgh Castle in Edinburgh.
The document discusses administrative reforms that have been implemented in Andhra Pradesh. It covers structural reforms like establishing committees to examine recommendations from the Second Administrative Reforms Commission. It discusses institutional reforms such as setting up a dedicated governance department and the Centre for Good Governance. It also covers several service delivery reforms aimed at simplifying transactions for citizens, improving internal efficiency, and promoting competition in public service delivery through initiatives like e-procurement, online scholarship management systems, and the Aarogyasri healthcare program. Future reforms and constraints are also noted.
Sevottam (excellence in public service delivery)Nayana Renukumar
Sevottam is an Indian standard for quality management in public service delivery. It aims to align service standards with citizen expectations through clear communication and consistent meeting of standards. Key components include citizen charters that declare service standards, grievance redress mechanisms, and ensuring capabilities for quality service delivery. The Sevottam framework provides criteria and processes for designing and implementing these components, conducting self-assessments, and certifying organizations that meet the quality standards. Successful implementation depends on high-level commitment, change management, stakeholder involvement, and linking Sevottam to other government reforms for improved governance.
The Division of Vocational Rehabilitation (DVR) provides vocational rehabilitation services to eligible individuals with disabilities who want to work. DVR's mission is to help individuals overcome barriers to employment through personalized services and partnerships. DVR strives to achieve full employment for people with disabilities in competitive jobs providing good wages and benefits. DVR has been serving communities in Washington since 1933 through partnerships that help job seekers find employment and employers recruit qualified candidates.
The Governance of Service Delivery for the Poor and Women:A Study of Agricult...essp2
The document summarizes a research project studying agricultural extension and rural water supply in Ethiopia. It aims to understand how well services are reaching farmers, particularly women, and the challenges in providing these services. The study uses surveys of households, local leaders, and service providers in 8 districts across Ethiopia to examine access to extension services and drinking water. Qualitative case studies in 4 districts will provide additional context on service delivery and governance arrangements. Key research questions include the level of outreach achieved by extension services, their responsiveness to gender needs, and how decentralized drinking water supply systems function in practice.
All change on the NHS (dental) contracts frontAtkinspire Ltd
I review recent and ongoing changes to NHS dental contracts and suggest some good housekeeping actions that could save you having contractual problems in the future.
The document provides suggestions for tracking outcomes and indicators for an emergency shelter program. It includes an outcome sequence chart that identifies key intermediate and end outcomes in the order they normally occur, along with potential indicators. It also lists candidate outcome indicators for different outcomes, suggesting data sources. Program managers can use the information to develop budgets, allocate resources, and improve services by monitoring progress in achieving the program's mission.
Do Integrated Data Collection Tools Promote Integrated Service Delivery? A Ca...MEASURE Evaluation
The document describes a case study from Cote d'Ivoire on the use of integrated data collection tools to promote integrated service delivery. The Ministry of Health of Cote d'Ivoire adapted interlinked monitoring tools known as "outil intégré du suivi du patient VIH" or IPMS, and piloted them for 3 months in 3 districts. The case study used a mixed-methods approach including questionnaires and interviews to explore whether the integrated tools improved patient monitoring and service integration.
MyHospital24/7 is a telemedicine platform that allows hospitals, clinics, and health systems to provide telemedicine services. It offers medical consultations by phone, email, video, or mobile application to attract new patients and generate additional revenue. The platform benefits patients by providing more convenient access to care, reduces costs, and saves time. It benefits providers by allowing them to consult remotely and expand their services. Hospitals can connect patients to their provider networks virtually, increase revenue, and expand their service areas through the platform.
Webcast: CIO Insights: How to Optimize User Experience Across 60 Hospitals Compuware APM
** If you would like to download a copy of the slides- please email jessica.murphy@compuware.com and she will send the slideset to you via email.**
For health services provider Christus Health, poorly performing applications are never an option. Just as medical equipment cannot fail, the applications supporting Christus Health must operate flawlessly. In order to avoid lost revenue, decreased clinical productivity and increased risk to patients, Christus employs an end-user perspective to application performance management.
Join Christus Health CIO George Conklin in this Compuware webcast to learn:
• What impacts healthcare app performance has on customer experience and business goals
• How Christus IT and the business teams optimize customer experience
• Real-world best practices for improving user experience without slowing down your healthcare processes and procedures
What You Will Learn:
George Conklin, Senior VP and CIO of Christus will share real-world experiences and Christus Heath’s best practice approach for ensuring users in their healthcare system have the best application performance possible.
The Canadian Mental Health Association, Thunder Bay Branch annual report summarizes activities from 2011-2012. Key highlights include establishing partnerships to enhance crisis response services, receiving ongoing funding for programs such as GAPPs that provide services to those with complex needs, and strengthening understanding of diversity through educational activities. The organization continues working to provide integrated services, deliver recovery-based programming, and ensure quality improvement through accreditation. Financially, the majority of revenue came from government sources, with additional fundraising through events and donations.
Connectvision software was developed to create powerful visual messaging channels for large organizations. Caerphilly County Borough Council deployed Connectvision multimedia messaging at its new £20 million headquarters to improve internal communications. The "Caerphilly in Vision" system displays information on LCD screens around the building about council services, news and events. It is used to engage employees and visitors through an engaging visual medium.
The document discusses Canada's journey toward citizen-centric service delivery. It outlines how the expectations of Canadians for accessible, timely, and high-quality public services have driven governments to adopt strategic responses like establishing single-window access points, improving timeliness through automation and service standards, investing in staff training, and collaborating across jurisdictions. The evolution of integrated service delivery models in Canada is presented as a way to provide seamless, multi-channel access to related information and services.
The document discusses three organizations and their environmental initiatives:
1) Ebn Sina Medical won the Green Retailer Award in 2009 and 2010 for their green initiatives like banning plastic bags and using bio-degradable bags and LED lights.
2) Grazyna Szymanska of Ebn Sina Medical discussed their decision to use more expensive LED lighting to reduce energy consumption and heat emission.
3) TCE QSTP-LLC was the runner-up for the Best Public Awareness Campaign for their initiative to educate students about reducing wasteful habits through audiovisuals and discussions to lower Qatar's high carbon footprint.
This document discusses organizational changes WaterAid is making to improve the sustainability of its rural water programming. It launched a Sustainability Framework in 2011 and is using tools like workshops, analysis of project sites, and monitoring to help staff and partners systematically consider sustainability. In Mali, WaterAid is working with local governments and partners to conduct analysis of project sites, identify good models like one in Dandougou Fakala, and develop plans to address challenges like preventative maintenance and cost-sharing. The process has highlighted the need for aligned internal systems and dedicated champions to drive changes, while performance monitoring and critique will also be important to make sustainability an organic part of WaterAid's work.
The document discusses the concept of Sevottam and citizen-centric administration in India. It explains that Sevottam represents conformance to the BIS standard for quality management systems in public service organizations. The key aspects of Sevottam include developing citizen charters with clear service standards, establishing public grievance redress mechanisms, and ensuring the capability to deliver services according to the standards. The document recommends that government departments implement the "seven-step model" outlined in the 12th Administrative Reforms Commission report to make administration more transparent, accountable, and responsive to citizens.
Stroke rehabilitation in the community: commissioning for improvementNHS Improvement
Stroke rehabilitation in the community: commissioning for improvement
provides a comprehensive guide to the development of effective community rehabilitation services. Together with detailed examples of good practice and information about early supported discharge (ESD) service models implemented in England, it explores factors which influence local commissioning, and identifies tools to assist with commissioning and funding rehabilitation. This new publication is particularly relevant to the emerging commissioning landscape, the development of a new outcomes framework, and the positioning of stroke within long term conditions. (Published July 2012)
The life-cycle costs approach is a methodology for assessing and monitoring the costs of sustainable water, sanitation, and hygiene services. It involves estimating costs from initial construction through to repairs, replacements, and expansions over the entire life cycle. Adopting this approach requires considering all cost aspects to ensure appropriate and sustainable service levels. The approach has been tested in several countries, finding that most costs are currently borne by households with little support for maintenance. Using life-cycle cost analysis can reveal insights on cost-effectiveness and value for money to improve investments and ensure sustainable services.
Faser is an IT system that allows fostering and adoption agencies to manage client records efficiently and securely in order to provide a high level of care. It enables agencies to track families through the fostering and adoption process, match children with carers, record reviews and treatments, and generate a variety of reports. The system provides flexibility to meet agencies' varying needs and support compliance with regulation. It also offers security, support options, and is designed to adapt to changing requirements over time.
Introduction to the Birmingham LINk (Local Involvement Network) by Janet Deakin. Janet presented these slides at a patient and public engagement event at Birmingham City Football Club, hosted by BVSC and Birmingham LINk, 4th October 2012.
The document is a visual resume for Ioana C.D. Loga, a student at U.V.T. studying international relations. It includes sections about her town, college, hobbies, favorite writer and graduation year. It also has a future goals section and provides her email for copyright permission regarding pictures used in the resume.
The document discusses various tools and aspects of communications and connectivity, including telephone services, online information services, email, bulletin boards, the internet, portable work, telecommuting, and mobile workplaces. It provides an overview of the internet, including its history and development, structure as a network of networks using TCP/IP, common internet servers and services like email, web, and chat, and ways to connect to the internet through schools, workplaces, online providers or other methods.
The document provides an overview of various regions, cities, and places of interest in the Scottish Lowlands. It describes the Lowlands as the central and southern parts of Scotland south of the Highland boundary fault line. Key areas mentioned include the Trossachs region known for its hills, lochs, and wildlife; the cities of Stirling, Perth, Dundee, Dunfermline, and Edinburgh which have historical, cultural, and architectural significance; and sites like the Royal Mile and Edinburgh Castle in Edinburgh.
Localism and Decentralisation - Moseley Community Development TrustGavin Wray
Presentation by Tony Thapar and Anna Hraboweckyj from Moseley Community Development Trust given at BVSC Third Sector Assembly event in Birmingham, 21st September 2012.
The document discusses how to truly fast, pray, and share from a spiritual perspective. It says that to fast is to feel others' needs and see life from their point of view. To pray is to seek God's views and what needs to be done. To share is to be useful to others and offer what you have, however small, to empower others. The document encourages opening our eyes to see, minds to meditate, and hearts to embrace those around us.
This document outlines a proposal for establishing "PolySystems" as integrated local healthcare delivery networks in Redbridge. The PolySystems would:
1) Promote the health and wellbeing of local communities and maximize independence for those with long-term needs.
2) Improve services for non-critical acute care needs by reducing emergency admissions, wait times, and costs while improving patient satisfaction.
3) Be governed by a Clinical Commissioning Board and accountable for pathway development, budgets, and delivering high-quality cost-effective services.
This document discusses integrated care in Redbridge and the development of "polysystems" to improve care coordination and outcomes. It notes that Redbridge has many primary care providers, acute trusts, community providers and voluntary organizations. It proposes establishing several "polysystems", centered around GP practices, to function as local care delivery networks. These polysystems will promote population health, maximize independence for those with long-term needs, and improve acute care. They will be accountable for quality, access and costs and incentivized through aligned data and governance structures integrating primary, community and social care.
Conor Burke & Lucy Moore: Learning from an integrated care organisationNuffield Trust
This document discusses integrated care and the role of an integrated care organization called Whipps Cross University Hospital Trust. It notes that Whipps Cross aims to reduce outpatient appointments by 20% and elective procedures by 6% through decommissioning, while shifting 40% of A&E visits, 12% of electives, and 42% of outpatient appointments to prevent chronic conditions and improve acute quality. The document advocates changing systems rather than changing within systems to drive real improvement. It outlines PolySystems' goals of promoting community health, maximizing independence for those with long-term needs, and improving non-critical acute care. PolySystems aims to achieve improved outcomes using strategies like care navigation, improved coordination, and increased access
This document provides an overview of service-oriented architecture (SOA) implementation and case studies. It discusses the SOA delivery lifecycle including analysis, design, development, testing, deployment, administration and acquisition of skills. It then presents several case studies including implementations in travel insurance, telecommunications and healthcare. The healthcare case studies focus on implementations in the UK National Health Service including a large integration project linking hospitals and clinics.
Service Oriented Architecture (SOA) [5/5] : SOA Best PracticesIMC Institute
This document discusses SOA best practices and delivery lifecycles. It outlines the key phases of SOA implementation including analysis, design, development, testing, deployment and administration. It also discusses acquiring the necessary SOA skills and roles involved. Example case studies on travel insurance and telecommunications are provided to illustrate SOA concepts. The document concludes with a case study on how SOA has been applied to modernize healthcare IT systems in the UK.
This document outlines an initiative by the Michigan Primary Care Association (MPCA) to help health centers achieve Patient-Centered Medical Home (PCMH) recognition and meet Meaningful Use (MU) requirements through a 12-month learning collaborative program led by national experts at the Primary Care Development Corporation (PCDC). The goals of the program are to help health centers submit for NCQA PCMH recognition, attest to MU objectives to receive incentive payments, and identify future improvement areas. Health centers will receive guidance, tools, resources and consultations to achieve these goals in a cost-effective way through a collaborative learning approach.
4. strengthening the patient voice part 2v2 nick harding 5 july 2012podnosh
The document discusses strengthening the patient voice in healthcare. It summarizes feedback from a morning session which touched on issues like governance and control of funds, engagement with patients, GP burnout, access to appointments and services, links between primary and secondary care, and the changing role of GPs. It also provides information on the local healthcare system including accountability, funding sources, and an overview of providers in the area. The vision is for healthcare without boundaries through local commissioning groups that empower patients and improve health in communities.
This document summarizes Pakistan's efforts to scale up rural sanitation following 2010 floods. It outlines that 48 million Pakistanis practice open defecation and rural sanitation access is only 29%. To address this, Pakistan implemented an integrated total sanitation model called PATS promoting improved sanitation and hygiene. The model includes demand creation, supply interventions, hygiene promotion, and wastewater management. The program aims to make 7.6 million people open defecation free by 2015 through community mobilization and behavior change campaigns. Key achievements include over 2.6 million people now living in open defecation free environments and establishing sanitation markets and training. Lessons learned emphasize sustained community involvement and introducing quality, sustainable solutions
This document discusses options for maximizing GP surgery premises to boost income and enhance patient experience. It outlines surveying a practice's premises to identify compliance issues, developing a business case, and potential projects like refurbishment, extensions, new builds, and letting surplus space. It emphasizes appointing professionals and following regulatory standards to properly plan and fund improvements.
Payment by results (PbR) is an outcomes-based commissioning model where providers are paid based on achieving agreed upon outcomes rather than just delivering services or outputs. PbR aims to incentivize providers to focus on what works by only paying for results like reduced reoffending or smoking cessation. While intended to improve value for money and outcomes for users, PbR also raises issues for voluntary organizations about defining and measuring results, having the capacity for PbR contracts, and managing cash flow and risk with payment contingent on outcomes. The evidence on PbR's effectiveness is limited and the debate around it is polarized.
Community Budget Pilot Programme PresentationBHWBB
This document discusses plans for a neighborhood community budget pilot project in Castle Vale, UK. Key points include:
1) Establishing a Castle Vale Health and Wellbeing Board to manage pooled health budgets and commission local services.
2) Developing a community health survey and consultations to inform priorities like smoking, obesity, and mental health.
3) Testing proposals for local health reform by exploring new ways to resource local services through budget devolution and better integration of GP and community services.
4) Key milestones include establishing the Health and Wellbeing Board, conducting a baseline audit, and developing an evaluation framework.
This document discusses factors for successful delivery of information and communication technology (ICT) investments in health. It outlines:
1. Critical success factors like having an agreed vision/strategy, strong clinical and consumer leadership, and interoperability based on standards.
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2. Agenda
Time Item Presenter
12.45pm Welcome Stephanie Belgeonne
Setting the scene
12.50pm Birmingham CrossCity Dr Gavin Ralston
1.10pm Commissioning intentions Dr Barbara King
1.30pm Involvement and engagement Dr Peter Thebridge
Group discussions
2.20pm Birmingham Local Involvement Janis Deakin
Network (LINk)
2.30pm Feedback Dr Gavin Ralston
Dr Peter Thebridge
Dr Barbara King
3.00pm Close Dr Gavin Ralston
3. Setting the scene: moving forward
Development of Clinical Commissioning Groups
Establishment of NHS Commissioning Board
Support to provided by Commissioning Support Units
Transfer of public health to Local Authorities,
supported by Public Health England
Establishment of HealthWatch
5. Birmingham CrossCity
Excellence in
commissioning,
through excellence
in primary care
730,000 patients
117 practices
125 sites
6. Commissioning – the concept
Planning for the year and letting local services know so they
can be prepared
Setting contracts around what will be required and
standards around quality
There is a degree of continuity with commissioning, but
each year there is an opportunity for service redesign and
innovation
Clinical solutions for financial problems - Mission
Impossible
7. Local Commissioning Networks (LCNs)
Board Structure
1. Bordesley Green, South Yardley, Small Heath, Acocks Green 2. East Birmingham 3. Edgbaston 4. Hall Green
5. Kingstanding & New Oscott 6. Northfield 7. North East 8. South Birmingham 9. Washwood Heath
10. Sutton Coldfield and Shard End
Local
Commissioning
Network Chairs
Chair of Local
Commissioning
Network Group
Chair
Managing Chief Contrac- Secondary Primary
Primary Partnership
Partnership Information
Information Nurse Consultant Lay
Director Finance ting & Care Care
Care and Quality
and Quality Advisor Advisor Advisor
Redesign &
Redesign & Commissioning
Commissioning Assurance
Assurance
Officer QIPP Redesign Quality
Quality
HEFT x2 Urgent Care Mental Health Informatics
UHB x2 (Elective (x2) and LCNs
BCH Care Local Authority
BCHC x2 (x2)
BWH Long Term
ROH WMAS Conditions
Board Birmingham CrossCity
9. Complex landscape
• Our population and member practices
• Neighbouring CCGs
• Hospitals, Community services and Ambulance
Service
• Birmingham City Council and two neighbouring
councils Sandwell and Solihull
• Third Sector
10. Opportunities and risks
• Introduction of new evidence-based interventions -
equitable and affordable
• Sustainable approach to the NHS - keeping health services
‘free at the point of delivery’
• Opportunity for clinicians to directly influence pathway
design, have a central role rather than just on the edge…
hopefully this will be a good thing
• Opportunity to bring primary and secondary care closer
together and on more equal terms
• There is a steady stream of new technologies and not all
can be afforded within current budget
11. CCG leadership in practice
Birmingham CrossCity Clinical Commissioning leads seek
assurance through a range of channels including:
•Local Commissioning Networks
•Open Forum meetings
•Patient engagement through Patient Participation Groups
(PPGs)
•Direct public engagement through open events (including
an Annual General Meeting)
12. Progress so far
• Joint Clinical Contracting Groups (JCCGs)
Shared forum between CCGs and Providers
Clinically led
– Strategy
– Implementation
Scrutiny role
– Performance
– Quality
• Advice and Guidance
• Acute Medical Clinics
13. Priority areas that we have identified…
• Reducing premature deaths through prevention
-Smoking cessation, life style advice
• Maternity and early years
• Frail Elderly - dementia, stroke care, end of life care
• Long Term Conditions - respiratory, diabetes
• Improving mental health care
• Improving urgent care
• Ensuring that people have a positive experience of
care
• Commissioning high quality and safe services
14. Key steps
• Event feedback report to be compiled
• Will help feed into first draft of commissioning
intentions
• For more information visit:
– Website: Bhamcrosscityccg.nhs.uk
– Email: bhamcrosscity@nhs.net
– Telephone: Communications and Engagement
Department on 0121 255 0875