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Presented by:
MTN’s Always-On VSAT and
Value-Added Services Solution
COMPANY OVERVIEW
SeaMobile EnterprisesSeaMobile Enterprises
• Maritime Telecommunications Network is First to
Offer a Stabilized VSAT (Very Small Aperture
Terminal) Satellite Solution in 1986
• Offices in Miami, Seattle, Paris, Athens, Houston,
London.
• 400+ Stabilized VSAT Systems Currently in Service
• 185+ Fixed Site VSAT Systems
• 115+ Cellular Systems Installed on Ships
• 215+ Experienced, Full-time Staff
• 7 Teleports (Satellite Uplink and Downlink Facilities)
• 17 Satellites
• 9 Global Points of Presence
• 20,000 Miles of Redundant Fiber
• Global and Multi-Regional Satellite Coverage
• Worldwide Technical Service
• 24/7 Network Operations Support
•Passenger Ships
•Offshore Oil & Gas
•Government Systems
•Private Yachts
•Shipping Fleets
Market Segments
UNDERSTANDING VSAT
Satellites Simplified
• Geostationary Satellites are Located 22,300
Miles (35,786 km) above the Earth’s Equator
• “Latency” Due to Round Trip Distance to
Satellite
– Approximately 600 Millisecond Roundtrip
– Impacts Internet page loading, voice call experience
and fax transmissions
• C-Band: Global Beam, Wide Coverage
– Requires 2.4-meter antenna minimum
– Circular and Linear Polarizations
• Ku-Band: Regional, Limited Coverage
– Requires 1.0-meter antenna minimum
• Coverage Area Is Described as a “Footprint”
– AOR, POR, IOR
– Regional, Spot, Hemi or Global Beams
Ku-Band Antenna
C-Band Antenna
Factors Affecting Performance
• C-Band: Electromagnetic or Terrestrial
Microwave Interference
• Ku-Band: “Rain Fade” in Extreme Weather
– Effects can be mitigated by higher power amplifiers
from ship and increased satellite power
• Military RF Interference
• Physical Blockage
– Buildings, Fjords or Ship Superstructure
• Terrestrial Outages
• Satellite Issues
– Solar Activity or Spacecraft Malfunction
• Ocean currents should not affect performance
due to stabilized antenna design
Why VSAT?
• Always on, always available, unlimited use
• Fixed vs. variable costs
– No unpredictable “pay by the minute or megabyte”
costs
• 21st
Century Requirements
– Internet access is part of life
• Need access at sea like on land
– Operational efficiencies to extend data networks to
“floating offices”
• New IT Initiatives require connectivity
– Limit unnecessary travel to ships
• Keep valuable human resources at home
– Indispensable Applications
• Crew retention and welfare services
• Remote monitoring
• Distance learning
• Vessel tracking
• Enterprise applications
Discovering the Benefits
• Predictable, Fixed Monthly Fees for
Unlimited “Always On” Communications
• Fully-Managed Turnkey Solution includes:
• Shipboard and Shoreside Equipment
• Assembly, Integration and Testing (AIT)
• Installation, Technical Service and Spare Parts
• Worldwide Satellite Coverage
• Global Terrestrial Network
• Worldwide Teleport Services
• High-Speed Internet Backbone Access
• PSTN Call Termination with US or International
Dial Tone Options
• 24x7 Monitor and Control and Remote
Diagnostics
• Web-Based Customer Portal
Our Aligned Goals
What do our customers always receive?
• Committed Information Rate with
“Burstability”
• CIR establishes bandwidth “floor”
• MIR establishes bandwidth “ceiling”
– We do not “oversubscribe” our network
– We do not sell your bandwidth to multiple other
customers and hope that everyone will not use it at
the same time
– We do not offer a “best efforts” or “contended”
network in which customers must compete with one
another for capacity
– Your user experience will not degrade over time
– Burst pools are comprised of unused bandwidth on
our network and satellite inventory
TECHNICAL SERVICES
Technical Services
• 24/7/365 Network Operations Center
– Staffed by 15 Field-Experienced Technicians
• We currently employ 50+ RF and Networking
Field Technicians
• End-to-End Accountability
• Certified Technical Service Partners to
supplement our own efforts
– Stavanger, Norway
– Palma de Mallorca, Spain
– Lagos, Nigeria
– Kuala Lampur, Malaysia
– St. Maarten, Caribbean
– Lafayette, LA (pending)
Logistics and Spare Parts
• MTN maintains appropriate inventories of
spare parts
– $4 million inventory currently in Miramar, Florida
• Always at least one complete C-Band and one
complete Ku-band system in stock
• Warehouse facilities located in:
– Amsterdam, The Netherlands
– Barcelona, Spain
– Stavanger, Norway
– Juneau, Alaska
– Lagos, Nigeria
– Kuala Lampur, Malaysia
– Cozumel, Mexico
INFRASTRUCTURE AND
SATELLITE COVERAGE
Global Terrestrial Network
Global C-Band Network
Current Ku-Band Coverage
Ku-Band AOR Coverage
(Expected Q1 2009)
CUSTOMER PORTAL
Reporting Tools
• Bandwidth
Utilization
• Uptime Reports
• Latency (satellite
delay)
• Availability
Percentages
• Graphs provide
daily, weekly,
monthly and yearly
trends
ShipTracker
• Ship’s Position
(Latitude/Longitude)
• Speed
• Heading
• Graphical Location of Ship
• Graphical Track of Ship’s
Course
• Linked to Google Maps
• Satellite Signal Strength
• Satellite Footprint Overlays
• Data is Derived from GPS
• Updated Weather Maps
from NOAA
• Updates Approximately
Every Fifteen Minutes
Fleet View
Ship View
COMMERCIAL OVERVIEW
How the Systems are Sold
• Lease of all shipboard components
• Purchase of Above Deck Equipment (ADE)
with Lease Below Deck Equipment (BDE)
– MTN will obligate itself to upgrade BDE to ensure
the solution is always state-of-the-art
– Customers typically have limited appetite for
mandatory purchases of new electronics
• Purchase of both ADE and BDE
How VSAT Solutions Are Priced
• Determining the price
– Contract term
– Number of vessels
– Bandwidth requirements
– Satellite frequency (C-band or Ku-band)
– Itinerary or coverage requirements
– Purchase or lease
CREW WELFARE SERVICES
Quality of Life Services
• Crew Calling Cards
– Allows crew members to make personal calls at
reasonable rates
• Internet Café and Wi-Fi Applications
– Recreational Internet access
– 135+ ships in service today with our turnkey solution
• Ocean News
– 600+ International newspapers are available daily and
can be printed onboard on 11X17 paper
• MPEG4 Television Programming
– News, Sports, Entertainment and Special Events Content
– Currently available on C-Band satellites
– Up to 3 live and 15 store-and-forward channels in 2008
• Cellular Services: GSM/CDMA/GPRS/EDGE
– Allows shipboard users to send and receive calls and
data and be billed by their home carriers
Crew Welfare
OceanPhone
• Stored Value Calling Service
• Calls from as low as $0.29 per
minute
• MTN Manages Platform, PINs
and Activations
• MTN responsible for shipping of
cards.
• No residual value on cards –
customer does not pay until
cards are activated
• Customized Rate Tables –
dependant upon crew
nationality
• Automatic dispatch from
vending machine
• Creates Goodwill for the Crew
Digital Seas Internet Access
• Over 135 full internet café
sites installed
• Allows crew to contact home
via e-mail
• Crew prices from $0.10 per
minutes
• Logically separate from
shipboard network
• Rate limiting by IP address for
bandwidth management
• Wi-Fi integration
Crew Welfare
Managed Firewall Services
• Managed firewall services based upon each customer’s
requirements.
• Filtering profiles: Antivirus/Intrusion prevention/Web
Filtering/Peer-to-peer applications (including Skype)
33
Internet Portal
Welcomes passengers
and crew as they
connect to the Internet.
Passengers connect via:
• Workstations in the
Internet Café.
• Personal laptops accessing
wireless connection
throughout the ship.
Crew Welfare
OceanNews
• Newspapers from around the
world delivered daily
• Over 600 titles available from
67 countries in 39 languages
• Newspapers are printed on
11x17 or A3 paper
• New high speed printer with
low consumable costs
available
Crew Welfare
GSM Services
• Allows crewmembers to make
and receive calls via their
mobile phones
• Crew are billed directly by
their home provider
• Low bandwidth usage for
voice calls
Crew Welfare
OceanPay – the new way to get
your pay!
• OceanPay is a comprehensive,
electronic payroll solution for
onboard staff and crew.
• Visa OceanPay – a direct deposit
payroll card
• OceanPay MT – a companion ATM
debit card for money transfers
• OceanPay Cash Access - enabling
onboard cash withdrawals
• OceanPay Wire Services – online
wire transfers from the payroll
card
• Wage Statements – Online wage
statements
®
MSTV
• MPEG 4 multicast available on
C-Band Globally
• Utilizes MTN’s global satellite
network and existing onboard
communications antennas.
• MTN currently delivers Fox
News
• Goal is to replace MSTV with
Wave Entertainment’s solution
and content
Crew Welfare
SUMMARY
Why MTN Satellite Services
• Outstanding satellite coverage
– World’s largest maritime C-Band network
– Ever-expanding Ku-Band coverage
• Unparalleled experience
– Pioneers in VSAT
– Leading the evolution of the industry for 20 years
• Guaranteed bandwidth (CIR) with “burstability”
– Consistent Quality of Service over time
– Network is not oversubscribed
– We do not sell the same bandwidth to multiple users on the hope it will not be used
concurrently
• Premium-level services
– Every customer is a “premium” customer and receives all company resources
• 24/7 Network Operations Center
– Proactively monitors network and are always available for support
– One RF and Data Technician always on call
• Redundant terrestrial network
– Physically different fiber and VPN backups
– Teleport redundancy for AOR
• Secure Customer portal
– Bandwidth utilization charts and uptime reports
– ShipTracker now linked to Google maps
• Innovative Crew Morale services
– Helps retain valuable crew and keep them connected like at home

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Genaric Presentation 1

  • 1. Presented by: MTN’s Always-On VSAT and Value-Added Services Solution
  • 3. SeaMobile EnterprisesSeaMobile Enterprises • Maritime Telecommunications Network is First to Offer a Stabilized VSAT (Very Small Aperture Terminal) Satellite Solution in 1986 • Offices in Miami, Seattle, Paris, Athens, Houston, London. • 400+ Stabilized VSAT Systems Currently in Service • 185+ Fixed Site VSAT Systems • 115+ Cellular Systems Installed on Ships • 215+ Experienced, Full-time Staff • 7 Teleports (Satellite Uplink and Downlink Facilities) • 17 Satellites • 9 Global Points of Presence • 20,000 Miles of Redundant Fiber • Global and Multi-Regional Satellite Coverage • Worldwide Technical Service • 24/7 Network Operations Support
  • 4. •Passenger Ships •Offshore Oil & Gas •Government Systems •Private Yachts •Shipping Fleets Market Segments
  • 6. Satellites Simplified • Geostationary Satellites are Located 22,300 Miles (35,786 km) above the Earth’s Equator • “Latency” Due to Round Trip Distance to Satellite – Approximately 600 Millisecond Roundtrip – Impacts Internet page loading, voice call experience and fax transmissions • C-Band: Global Beam, Wide Coverage – Requires 2.4-meter antenna minimum – Circular and Linear Polarizations • Ku-Band: Regional, Limited Coverage – Requires 1.0-meter antenna minimum • Coverage Area Is Described as a “Footprint” – AOR, POR, IOR – Regional, Spot, Hemi or Global Beams
  • 9. Factors Affecting Performance • C-Band: Electromagnetic or Terrestrial Microwave Interference • Ku-Band: “Rain Fade” in Extreme Weather – Effects can be mitigated by higher power amplifiers from ship and increased satellite power • Military RF Interference • Physical Blockage – Buildings, Fjords or Ship Superstructure • Terrestrial Outages • Satellite Issues – Solar Activity or Spacecraft Malfunction • Ocean currents should not affect performance due to stabilized antenna design
  • 10. Why VSAT? • Always on, always available, unlimited use • Fixed vs. variable costs – No unpredictable “pay by the minute or megabyte” costs • 21st Century Requirements – Internet access is part of life • Need access at sea like on land – Operational efficiencies to extend data networks to “floating offices” • New IT Initiatives require connectivity – Limit unnecessary travel to ships • Keep valuable human resources at home – Indispensable Applications • Crew retention and welfare services • Remote monitoring • Distance learning • Vessel tracking • Enterprise applications
  • 11. Discovering the Benefits • Predictable, Fixed Monthly Fees for Unlimited “Always On” Communications • Fully-Managed Turnkey Solution includes: • Shipboard and Shoreside Equipment • Assembly, Integration and Testing (AIT) • Installation, Technical Service and Spare Parts • Worldwide Satellite Coverage • Global Terrestrial Network • Worldwide Teleport Services • High-Speed Internet Backbone Access • PSTN Call Termination with US or International Dial Tone Options • 24x7 Monitor and Control and Remote Diagnostics • Web-Based Customer Portal
  • 12. Our Aligned Goals What do our customers always receive? • Committed Information Rate with “Burstability” • CIR establishes bandwidth “floor” • MIR establishes bandwidth “ceiling” – We do not “oversubscribe” our network – We do not sell your bandwidth to multiple other customers and hope that everyone will not use it at the same time – We do not offer a “best efforts” or “contended” network in which customers must compete with one another for capacity – Your user experience will not degrade over time – Burst pools are comprised of unused bandwidth on our network and satellite inventory
  • 14. Technical Services • 24/7/365 Network Operations Center – Staffed by 15 Field-Experienced Technicians • We currently employ 50+ RF and Networking Field Technicians • End-to-End Accountability • Certified Technical Service Partners to supplement our own efforts – Stavanger, Norway – Palma de Mallorca, Spain – Lagos, Nigeria – Kuala Lampur, Malaysia – St. Maarten, Caribbean – Lafayette, LA (pending)
  • 15. Logistics and Spare Parts • MTN maintains appropriate inventories of spare parts – $4 million inventory currently in Miramar, Florida • Always at least one complete C-Band and one complete Ku-band system in stock • Warehouse facilities located in: – Amsterdam, The Netherlands – Barcelona, Spain – Stavanger, Norway – Juneau, Alaska – Lagos, Nigeria – Kuala Lampur, Malaysia – Cozumel, Mexico
  • 22. Reporting Tools • Bandwidth Utilization • Uptime Reports • Latency (satellite delay) • Availability Percentages • Graphs provide daily, weekly, monthly and yearly trends
  • 23. ShipTracker • Ship’s Position (Latitude/Longitude) • Speed • Heading • Graphical Location of Ship • Graphical Track of Ship’s Course • Linked to Google Maps • Satellite Signal Strength • Satellite Footprint Overlays • Data is Derived from GPS • Updated Weather Maps from NOAA • Updates Approximately Every Fifteen Minutes
  • 27. How the Systems are Sold • Lease of all shipboard components • Purchase of Above Deck Equipment (ADE) with Lease Below Deck Equipment (BDE) – MTN will obligate itself to upgrade BDE to ensure the solution is always state-of-the-art – Customers typically have limited appetite for mandatory purchases of new electronics • Purchase of both ADE and BDE
  • 28. How VSAT Solutions Are Priced • Determining the price – Contract term – Number of vessels – Bandwidth requirements – Satellite frequency (C-band or Ku-band) – Itinerary or coverage requirements – Purchase or lease
  • 30. Quality of Life Services • Crew Calling Cards – Allows crew members to make personal calls at reasonable rates • Internet Café and Wi-Fi Applications – Recreational Internet access – 135+ ships in service today with our turnkey solution • Ocean News – 600+ International newspapers are available daily and can be printed onboard on 11X17 paper • MPEG4 Television Programming – News, Sports, Entertainment and Special Events Content – Currently available on C-Band satellites – Up to 3 live and 15 store-and-forward channels in 2008 • Cellular Services: GSM/CDMA/GPRS/EDGE – Allows shipboard users to send and receive calls and data and be billed by their home carriers
  • 31. Crew Welfare OceanPhone • Stored Value Calling Service • Calls from as low as $0.29 per minute • MTN Manages Platform, PINs and Activations • MTN responsible for shipping of cards. • No residual value on cards – customer does not pay until cards are activated • Customized Rate Tables – dependant upon crew nationality • Automatic dispatch from vending machine • Creates Goodwill for the Crew
  • 32. Digital Seas Internet Access • Over 135 full internet café sites installed • Allows crew to contact home via e-mail • Crew prices from $0.10 per minutes • Logically separate from shipboard network • Rate limiting by IP address for bandwidth management • Wi-Fi integration Crew Welfare Managed Firewall Services • Managed firewall services based upon each customer’s requirements. • Filtering profiles: Antivirus/Intrusion prevention/Web Filtering/Peer-to-peer applications (including Skype)
  • 33. 33 Internet Portal Welcomes passengers and crew as they connect to the Internet. Passengers connect via: • Workstations in the Internet Café. • Personal laptops accessing wireless connection throughout the ship.
  • 34. Crew Welfare OceanNews • Newspapers from around the world delivered daily • Over 600 titles available from 67 countries in 39 languages • Newspapers are printed on 11x17 or A3 paper • New high speed printer with low consumable costs available
  • 35. Crew Welfare GSM Services • Allows crewmembers to make and receive calls via their mobile phones • Crew are billed directly by their home provider • Low bandwidth usage for voice calls
  • 36. Crew Welfare OceanPay – the new way to get your pay! • OceanPay is a comprehensive, electronic payroll solution for onboard staff and crew. • Visa OceanPay – a direct deposit payroll card • OceanPay MT – a companion ATM debit card for money transfers • OceanPay Cash Access - enabling onboard cash withdrawals • OceanPay Wire Services – online wire transfers from the payroll card • Wage Statements – Online wage statements
  • 37. ® MSTV • MPEG 4 multicast available on C-Band Globally • Utilizes MTN’s global satellite network and existing onboard communications antennas. • MTN currently delivers Fox News • Goal is to replace MSTV with Wave Entertainment’s solution and content Crew Welfare
  • 39. Why MTN Satellite Services • Outstanding satellite coverage – World’s largest maritime C-Band network – Ever-expanding Ku-Band coverage • Unparalleled experience – Pioneers in VSAT – Leading the evolution of the industry for 20 years • Guaranteed bandwidth (CIR) with “burstability” – Consistent Quality of Service over time – Network is not oversubscribed – We do not sell the same bandwidth to multiple users on the hope it will not be used concurrently • Premium-level services – Every customer is a “premium” customer and receives all company resources • 24/7 Network Operations Center – Proactively monitors network and are always available for support – One RF and Data Technician always on call • Redundant terrestrial network – Physically different fiber and VPN backups – Teleport redundancy for AOR • Secure Customer portal – Bandwidth utilization charts and uptime reports – ShipTracker now linked to Google maps • Innovative Crew Morale services – Helps retain valuable crew and keep them connected like at home