This document discusses utilities modernizing their infrastructure through advanced technologies and telecommunications networks. It covers:
1) Drivers for utilities to adopt advanced technologies like smart metering, distribution automation, and enterprise communications to empower customers, improve reliability and operations, and enable new technologies.
2) How utilities' telecommunications needs have outgrown traditional networks due to new applications and increased cybersecurity requirements, requiring them to create roadmaps balancing different network tiers.
3) Lessons learned from Sun Prairie Utilities' experience launching a fiber WAN and fixed wireless network initially before expanding to a fiber network, including the importance of partnerships, scalability, and customer service.
Slidedeck from ThinkSmallCell webinar of the same name.
How do Small Cells fit within the Operator's tool kit for providing improved indoor service? Is there a perfect recipe to deployment roll-outs that maximises ROI and lowers TCO?
During this webinar we share insights of recent research by Yankee Group and ip.access into the factors motivating operator small cell deployments. We will challenge the operator community to think differently whilst presenting powerful technical and business reasons for a change of approach. Among the speakers are ip.access founder and CTO Nick Johnson as well as the company's CEO Simon Brown.
A copy of Yankee Group's research note is available in ThinkSmallCell resources/downloads/whitepaper section
With many qualified and capable system integrators already installing Enterprise Wi-Fi, we ask if this could be extended to self-installed Enterprise Small Cells to enable rapid take-up of Small Cells while solving the issue of poor indoor coverage? We look at the business case, the technology options and the tools and capabilities required to make this happen.
Presented by David Chambers/ThinkSmallCell, Alan McNab/Cisco and Benoit Fleury/iBwave, this webinar examines these issues and discusses practical experience from the field.
After short presentations from each presenter, we answer a varied range of questions from the audience which can be listened to on the video recording linked to this slide deck.
Overcoming high deployment costs of synchronizing Enterprise Small CellsDavid Chambers
LTE-Advanced features require tight frequency and phase timing to synchronise with other nearby cells and are far more demanding than 3G or even the initial LTE services. This is particularly difficult to achieve indoors where satellite GNSS signals are weak.
Often the deployment costs far exceed those of the equipment where external GPS antenna are used, such as negotiating rental of suitable roof space, cabling for external GPS antennas, installation and ongoing maintenance. Reliance on a single technology also raises availability concerns in case of outage.
This webinar reviews the importance of phase timing and how best that can be achieved for indoor small cells. Microsemi will also introduce an innovative solution that drastically reduces installation and deployment costs while achieving the high precision of frequency and phase synchronisation required.
Presenter: Eric Colard, Director of Emerging Line of Business, Microsemi Frequency and Time Division
This editorial webinar reviews the various Small Cell, Cloud RAN and DAS architectures available for in-building today, highlighting the key differences and tradeoffs.
Content developed and presented by David Chambers, ThinkSmallCell Senior Analyst. Webinar sponsored by Alcatel-Lucent.
The plethora of different technical solutions available for in-building wireless service can make the choice complex, especially for the middle ground of medium sized properties.
Following on from our earlier bottom-up Enterprise architecture webinar, we take a top down requirements driven view of the factors involved in choosing the right In-building solution.
Webinar kindly sponsored by Solid Technologies.
Content independently developed and presented by ThinkSmallCell
VoLTE challenges in LTE Networks
• Understand benchmarking voice and data scoring’s levels
• The importance of customer experience centric approach
• Mobile Video Streaming Services impact on QoE/QoS using new PEVQ-S
• Relationships between network performance KPIs, QoS, QoE
Active testing vs passive monitoring
Why Ascom TEMS?
Slidedeck from ThinkSmallCell webinar of the same name.
How do Small Cells fit within the Operator's tool kit for providing improved indoor service? Is there a perfect recipe to deployment roll-outs that maximises ROI and lowers TCO?
During this webinar we share insights of recent research by Yankee Group and ip.access into the factors motivating operator small cell deployments. We will challenge the operator community to think differently whilst presenting powerful technical and business reasons for a change of approach. Among the speakers are ip.access founder and CTO Nick Johnson as well as the company's CEO Simon Brown.
A copy of Yankee Group's research note is available in ThinkSmallCell resources/downloads/whitepaper section
With many qualified and capable system integrators already installing Enterprise Wi-Fi, we ask if this could be extended to self-installed Enterprise Small Cells to enable rapid take-up of Small Cells while solving the issue of poor indoor coverage? We look at the business case, the technology options and the tools and capabilities required to make this happen.
Presented by David Chambers/ThinkSmallCell, Alan McNab/Cisco and Benoit Fleury/iBwave, this webinar examines these issues and discusses practical experience from the field.
After short presentations from each presenter, we answer a varied range of questions from the audience which can be listened to on the video recording linked to this slide deck.
Overcoming high deployment costs of synchronizing Enterprise Small CellsDavid Chambers
LTE-Advanced features require tight frequency and phase timing to synchronise with other nearby cells and are far more demanding than 3G or even the initial LTE services. This is particularly difficult to achieve indoors where satellite GNSS signals are weak.
Often the deployment costs far exceed those of the equipment where external GPS antenna are used, such as negotiating rental of suitable roof space, cabling for external GPS antennas, installation and ongoing maintenance. Reliance on a single technology also raises availability concerns in case of outage.
This webinar reviews the importance of phase timing and how best that can be achieved for indoor small cells. Microsemi will also introduce an innovative solution that drastically reduces installation and deployment costs while achieving the high precision of frequency and phase synchronisation required.
Presenter: Eric Colard, Director of Emerging Line of Business, Microsemi Frequency and Time Division
This editorial webinar reviews the various Small Cell, Cloud RAN and DAS architectures available for in-building today, highlighting the key differences and tradeoffs.
Content developed and presented by David Chambers, ThinkSmallCell Senior Analyst. Webinar sponsored by Alcatel-Lucent.
The plethora of different technical solutions available for in-building wireless service can make the choice complex, especially for the middle ground of medium sized properties.
Following on from our earlier bottom-up Enterprise architecture webinar, we take a top down requirements driven view of the factors involved in choosing the right In-building solution.
Webinar kindly sponsored by Solid Technologies.
Content independently developed and presented by ThinkSmallCell
VoLTE challenges in LTE Networks
• Understand benchmarking voice and data scoring’s levels
• The importance of customer experience centric approach
• Mobile Video Streaming Services impact on QoE/QoS using new PEVQ-S
• Relationships between network performance KPIs, QoS, QoE
Active testing vs passive monitoring
Why Ascom TEMS?
Core Network Optimization: The Control Plane, Data Plane & BeyondRadisys Corporation
This presentation takes you through the challenges network operators are facing as they bring in more and more bandwidth-intensive applications to their network. There are ways to optimize the network from the RAN to the Core -- and improve QoS.
RF in the IT domain - it's not just wirelessComms Connect
This presentation will address the other options between the usual 'wireless' equipment and the more significant RF capabilities of radio communications. With an outline of IP-connectivity available from radio equipment, through the various digital radio technologies and including the 'apps' that are now available for digital radio systems, the presentation will cover the range of options available. Outlines will be given on the historical limitations of radio equipment and the dramatic changes that are now available as part of the digital technologies, showing how RF now becomes one of the 'platforms of technologies' that are available to IT system designers and managers. The presentation will also address who to approach and how to handle the 'black arts' involved with radio communications; and how experienced professionals can work very accurately within the 'laws of physics' for system design and diagnosis.
The presentation is highly recommended for IT managers, system designers and those generally interested in keeping abreast of all of the options available within the IT domain.
Martin McLeod, Vice President, ARCIA
Broad Sky's December Webinar on our new service, POTs Replacement! POTs lines are being discontinued by carriers and POTs Replacement is a big opportunity for 2020. Find out why Broad Sky is a great fit for POTs replacement .
These slides address the concerns that the Telecom industry has over IMS, the spread of OTTs, the importance of interoperability, and the search for the Telecom network standards of the future. It answers such questions as, "Do we need to simplify IMS?", "Do we need standards?", "Why is IMS so complicated?", "What do we mean by a 'seamless experience'?", and many more.
Wireless Technology Innovation for in-Building Cellular, Wifi and Public Safetytelecom-wiring
Telecom Infrastructure joined with American Tower, Integrated Building Technologies, CopperTree Analytics, BCM One and Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C. for a presentation called "Smart Buildings: Technology Innovations to Maximize ROI for the Building Owner/Manager" which was focused on smart building technology and maximizing ROI. The event took place at The New York Yacht Club in New York, NY on Thursday, October 22, 2015.
This presentation is entitled Wireless Technology Innovation for in-Building Cellular, Wi-Fi and Public Safety and was given by Ed Donelan of Telecom Infrastructure
Operations-based financial analysis of FTTH system proposalsStephen Blum
Operating costs vary widely for among fiber to the home architectures, technologies and business plans. Steve Blum, president of Tellus Venture Associates, demonstrated how to factor operating costs into initial feasibility and capital financing analyses, in a presentation and white paper for the Fiber to the Home Council on 5 October 2005.
Join us for an informative Webinar discussing the huge addressable market for POTs replacement for the next several years. Broad Sky's POTs Replacement and POTs Plus solution provide nationwide coverage, uniformed pricing including installation and all certifications. Plenty of Q&A and great information.
Foundational 5G Say Yes to your Customers Today - with special guest, Cradle...Maureen Donovan
Join Broad Sky for our first of three webinar series "the Summer of Speed". Explore where 4G LTE is today with Gigabit LTE and how it will transition to 5G. Learn great industry examples and technology from our key partner, CradlePoint. Wireless is here for your customers now.... say Yes!
Enterprise small cell architecture webinarDavid Chambers
Amit Jain, VP Product Management at Spidercloud, explains the various small cell alternatives for enterprise small cells suitable for SOHO, SME and larger businesses. He argues that as the number of enterprise femtocells/small cells increase, more local control is required. Various solutions from individual small cells (femtocells) through to large scale DAS (Distributed Antenna Systems) all have a place to play.
To meet growing bandwidth demands, carriers need networks that can adapt to new business models, scale on demand to support new services and customers as well as protect margins. Achieving this can be very challenging — especially for those with a large and sprawling installed base of legacy infrastructure.
This whitepaper addresses the following challenges: • Sprawling network infrastructure
• Inflexible networking equipment
• Business risks posed by unsupported legacy infrastructure
• Unreliable performance and Quality of Service (QoS)
• Inefficient networking with poor resource utilisation
• Costly and inefficient use of facilities
Core Network Optimization: The Control Plane, Data Plane & BeyondRadisys Corporation
This presentation takes you through the challenges network operators are facing as they bring in more and more bandwidth-intensive applications to their network. There are ways to optimize the network from the RAN to the Core -- and improve QoS.
RF in the IT domain - it's not just wirelessComms Connect
This presentation will address the other options between the usual 'wireless' equipment and the more significant RF capabilities of radio communications. With an outline of IP-connectivity available from radio equipment, through the various digital radio technologies and including the 'apps' that are now available for digital radio systems, the presentation will cover the range of options available. Outlines will be given on the historical limitations of radio equipment and the dramatic changes that are now available as part of the digital technologies, showing how RF now becomes one of the 'platforms of technologies' that are available to IT system designers and managers. The presentation will also address who to approach and how to handle the 'black arts' involved with radio communications; and how experienced professionals can work very accurately within the 'laws of physics' for system design and diagnosis.
The presentation is highly recommended for IT managers, system designers and those generally interested in keeping abreast of all of the options available within the IT domain.
Martin McLeod, Vice President, ARCIA
Broad Sky's December Webinar on our new service, POTs Replacement! POTs lines are being discontinued by carriers and POTs Replacement is a big opportunity for 2020. Find out why Broad Sky is a great fit for POTs replacement .
These slides address the concerns that the Telecom industry has over IMS, the spread of OTTs, the importance of interoperability, and the search for the Telecom network standards of the future. It answers such questions as, "Do we need to simplify IMS?", "Do we need standards?", "Why is IMS so complicated?", "What do we mean by a 'seamless experience'?", and many more.
Wireless Technology Innovation for in-Building Cellular, Wifi and Public Safetytelecom-wiring
Telecom Infrastructure joined with American Tower, Integrated Building Technologies, CopperTree Analytics, BCM One and Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C. for a presentation called "Smart Buildings: Technology Innovations to Maximize ROI for the Building Owner/Manager" which was focused on smart building technology and maximizing ROI. The event took place at The New York Yacht Club in New York, NY on Thursday, October 22, 2015.
This presentation is entitled Wireless Technology Innovation for in-Building Cellular, Wi-Fi and Public Safety and was given by Ed Donelan of Telecom Infrastructure
Operations-based financial analysis of FTTH system proposalsStephen Blum
Operating costs vary widely for among fiber to the home architectures, technologies and business plans. Steve Blum, president of Tellus Venture Associates, demonstrated how to factor operating costs into initial feasibility and capital financing analyses, in a presentation and white paper for the Fiber to the Home Council on 5 October 2005.
Join us for an informative Webinar discussing the huge addressable market for POTs replacement for the next several years. Broad Sky's POTs Replacement and POTs Plus solution provide nationwide coverage, uniformed pricing including installation and all certifications. Plenty of Q&A and great information.
Foundational 5G Say Yes to your Customers Today - with special guest, Cradle...Maureen Donovan
Join Broad Sky for our first of three webinar series "the Summer of Speed". Explore where 4G LTE is today with Gigabit LTE and how it will transition to 5G. Learn great industry examples and technology from our key partner, CradlePoint. Wireless is here for your customers now.... say Yes!
Enterprise small cell architecture webinarDavid Chambers
Amit Jain, VP Product Management at Spidercloud, explains the various small cell alternatives for enterprise small cells suitable for SOHO, SME and larger businesses. He argues that as the number of enterprise femtocells/small cells increase, more local control is required. Various solutions from individual small cells (femtocells) through to large scale DAS (Distributed Antenna Systems) all have a place to play.
To meet growing bandwidth demands, carriers need networks that can adapt to new business models, scale on demand to support new services and customers as well as protect margins. Achieving this can be very challenging — especially for those with a large and sprawling installed base of legacy infrastructure.
This whitepaper addresses the following challenges: • Sprawling network infrastructure
• Inflexible networking equipment
• Business risks posed by unsupported legacy infrastructure
• Unreliable performance and Quality of Service (QoS)
• Inefficient networking with poor resource utilisation
• Costly and inefficient use of facilities
Het nets up close - Webinar with ThinkSmallCell and IXIADavid Chambers
Slides from joint webinar by ThinkSmallCell and IXIA outlining the progress towards HetNets using Small Cells and the solution testing scenarios and capabilities required
PDF Transforming Your Infrastructure into a Utility-Grade NetworkGraybar
Is your network ready and are you prepared for the Internet of Everything? The demands of the network are changing and changing very fast. A robust network infrastructure is critical as we enter this new era of “all things connected."
This G2 Talk webinar will help you understand the challenges that are ahead of you and outline a migration path to a utility-grade infrastructure to support the network of the future.
Infrastructure Solutions for Commercial Properties and DevelopersMestizo Enterprises
The days of talking about cost reduction are over. Our solutions are more sustainable, cost effective and less risky for your business. You'll end up with increased property value, increased marketability and lower operating and maintenance costs. Your Smart Property begins with our Intelligent Design. As a Private Operator you'll have more choice in how and where to apply the cost savings.
At the 2021 North Carolina Electric Meter School, Tom Lawton gave the Opening Keynote on smart meters and the increasingly important role the meter is playing in the smart grid.
Similar to INOC - Art Meierdirk Presentation from UTC April 15, 2014 (20)
A recap of the JMA webinar hosted by NEDAS on December 13, 2017)Ilissa Miller
The NEDAS Live Seminar Series 2017: Software Defined Remote Units: An Industry Game Changer was held on December 13, 2007.
The event was presented by Andrew Otete, Product Line Engineer- TEKO DAS for JMA Wireless.
The program provided an overview of the various requirements for assuring indoor coverage and performance including:
-The leading organizations that provide specifications for network performance and testing
-How the various jurisdictions are adopting and adapting these for their own use
-What are the requirements and various ways they are applied
-Key challenges to putting requirements in place and enforcing them
-Effective solutions to overcome these challenges, including live demonstration
-Case studies of successfully assuring performance
This seminar was sponsored by JMA Wireless.
For more information on NEDAS programs, events and sponsorship opportunities, visit www.nedas.com
A recap of the PCTEL webinar hosted by NEDAS on December 7, 2017Ilissa Miller
The NEDAS Live Seminar Series: Assuring Critical Communications for Public Safety: Supporting the Effort to Verify Indoor Network Performance was held on December 7, 2017.
The event presented by David Adams, Senior Product Manager, PCTEL RF Solutions and Jason Chambers, CSM & CPM Service Manager – SeaTac, Day Wireless Systems.
The program provided an overview of the various requirements for assuring indoor coverage and performance including:
-The leading organizations that provide specifications for network performance and testing
-How the various jurisdictions are adopting and adapting these for their own use
-What are the requirements and various ways they are applied
-Key challenges to putting requirements in place and enforcing them
-Effective solutions to overcome these challenges, including live demonstration
-Case studies of successfully assuring performance
This seminar was sponsored by PCTEL and DAY Wireless Systems.
For more information on NEDAS programs, events and sponsorship opportunities, visit www.nedas.com
This fall, we kicked off our first NEDAS San Francisco Symposium on October 17th at the San Francisco Marriott Marquis. Our one-day event offered workshops and training sessions to educate attendees on the technologies and solutions for driving growth throughout the in-building wireless industry.
This unique opportunity, colocated with The INCOMPAS Show: Fall 2017, allowed attendees to network with industry leaders in the wireless and wireline communities as well as hear from speakers from Ericsson, Achieve Unite, ZenFi, Digital Bridge Holdings, EdgeconneX, Fiberlight, Vertical Bridge, Lightower Fiber Networks, Initi Fiber, INCOMPAS, Adtell, San Francisco Department of Technology, Steel in the Air, Wireless 20/20, Telemon Telecom, NextEdge Networks and Nextlink Wireless.
The event began with a Women’s Networking Breakfast followed by panel presentations including "Executive Insights: The Truth Behind Converged Network Solutions", "Small Cell Synergies", "Network Solutions Implemented to Enable Ubiquitous Connectivity" and "The Edge for Tomorrow: How the Edge will Continue to Re-Shape the Network."
We are grateful for those who took part in this event, whether as an attendee or guest speaker and we also wish to thank our event sponsors: Perfect10 Wireless, Zenfi, SOLiD, and Anritsu.
If you were unable to attend, or are interested in learning more about our future NEDAS events and programs, visit our website: www.nedas.com or find us on Twitter, Facebook and LinkedIn.
NEDAS DC Photo Recap - November 29, 2016Ilissa Miller
A recap of the Northeast DAS & Small Cell association (NEDAS) D.C. Symposium in photos. Featuring the Lunch & Learn presentations, panel, break, stadium tour, the networking reception and more.
NEDAS Boston Presentations - July 13 2016Ilissa Miller
Presentations by Anritsu's Gregg Toback, titled “In-building Mapping Solution with Real-time 3D Location Information”. Westell presented by Tom Chamberlain titled “Understanding Public Safety Requirements and Processes for In-Building Public Safety Coverage”. Scott Gregory of SOLiD titled “7 things that need to Happen to Get DAS into the Middleprise”. “Viability of Private LTE Networks” presented by Persistent Telecoms Chris Porto and Global Capacity presented by Mary Stanhope titled “Leveraging Wireless Internet for Business Continuity”.
In case you missed it, check out the photo highlight from the NEDAS Boston Workshops & Social on July 13 at the District Hall. The event had well attended discussions which provided insight into the in-building wireless community, followed by a networking reception to network, interact and grow with over 200+ expected attendees.
The Northeast DAS & Small Cell Association’s (NEDAS) Fourth Annual Spring In-Building Wireless Summit brings together leading industry executives, vendors, service providers and end-users for learning, sharing, collaborating and presentations on cutting-edge DAS, Wi-Fi, and Small Cell technology solutions.
The Fourth Annual Spring 2016 Summit takes place April 5-6, 2016 in New York City. Industry executives, providers, end-users, IT managers, network engineers, architects, vendors and more will attend and take part in pre-event training sessions as well as panel discussions that deliberate the evolving landscape of in-building wireless solutions and technologies. This event explores, through a collaborative and open environment, solutions that will support the convergence of wireline and wireless technologies inherent in today’s hybrid wireless systems (a.k.a. heterogeneous networks).
NEDAS California Holiday Celebration 2015Ilissa Miller
Event sponsors: Commscope, Connectivity Wireless Solutions, DASpedia, Data Center POST, iMiller Public Relations, SOLiD and Walker & Associates put on a great event December 2, 2015 at Epic Roasthouse in San Francisco.
In case you missed it, check out the photo highlight form the NEDAS Toronto Workshops & Social event on September 29th at 2nd Floor Events. The event had well attended discussions which provided specific insight into the in-building wireless community, followed by a cocktail reception to network, interact and grow with the over 125+ attendees.
[10/6/15, 9:34:23 AM] Amy Sesol: Check out the NEDAS Toronto presentations from September 29th at 2nd Floor events. These presentations discuss the trends, challenges and development of in-building wireless solutions. Some key presentations include: Cellular Capacity in Crisis! The Evolution of Airport Communications and the Demand for Technology and Bandwidth, Business Model Trends, Stepping through and In-Building Project Lifecycle, and more!
[10/6/15, 9:38:03 AM] Amy Sesol: NEDAS photo presentations: In case you missed it, check out the photo highlight form the NEDAS Toronto Workshops & Social event on September 29th at 2nd Floor Events. The event had well attended discussions which provided specific insight into the in-building wireless community, followed by a cocktail reception to network, interact and grow with the over 125+ attendees.
NEDAS Boston Workshop Presentations - July 15, 2015Ilissa Miller
Presentations by PCTel presented by Marc Nguessan, SeeWave Product Manager titled "Interference Hunting: Tools and Service Solutions." Solutelia presented by Nikhil Gogate, Sr. and Luis Najera titled "RF Data Collection & Remote Control/Monitoring using WINd Solution." John Holmblad of the US Senate in Cybersecurity and Professor at the University of Maryland at Maryland University College titled "Achieving confidence in Cyberspace. It's all about Risk Management." and SOLiD presented by Dennis Rigney titled "The Evolution of DAS Ownership."
Experience the Northeast DAS and Small Cell Association's Boston event in Photos. NEDAS was held on July 15, 2015 at District Hall. Workshops were presented by PCTel, Solutelia, and SOLiD. With walls to write on, great food and drink - fun was had by all.
NEDAS NYC In Building Wireless Summit - March 31, 2015 - Peering into the FutureIlissa Miller
The Northeast DAS and Small Cell Association’s (NEDAS) Third Annual Spring In-Building Wireless Summit brings together leading industry executives, vendors, service providers and end-users for learning, sharing, collaborating and presentations on cutting-edge DAS, Wi-Fi, and small cell technology solutions. The Third Annual Spring 2015 Summit takes place March 31, 2015 in New York City. Industry executives, providers, end-users, IT managers, network engineers, architects, vendors and more attend and take part in pre-event training sessions and panel discussions that explore the evolving landscape of in-building wireless solutions and technologies. This event explores through a collaborative and open environment solutions that will support the convergence of wireline and wireless technologies inherent in today’s hybrid wireless systems (a.k.a. heterogeneous networks).
NEDAS NYC 2015-March 31, 2015 all presentations finalIlissa Miller
The Northeast DAS and Small Cell Association’s (NEDAS) Third Annual Spring In-Building Wireless Summit brings together leading industry executives, vendors, service providers and end-users for learning, sharing, collaborating and presentations on cutting-edge DAS, Wi-Fi, and small cell technology solutions. The Third Annual Spring 2015 Summit takes place March 31, 2015 in New York City. Industry executives, providers, end-users, IT managers, network engineers, architects, vendors and more attend and take part in pre-event training sessions and panel discussions that explore the evolving landscape of in-building wireless solutions and technologies. This event explores through a collaborative and open environment solutions that will support the convergence of wireline and wireless technologies inherent in today’s hybrid wireless systems (a.k.a. heterogeneous networks).
Northeast Wireless Safety Summit February 4, 2015 PresentationsIlissa Miller
Northeast Wireless Safety Summit (NEWSS), founded by HPC Wireless, hosted the first annual Wireless Safety Summit in Tarrytown, NY on February 4, 2015. The panel of presenters delivered these slides during the full day program.
1st Annual Northeast Wireless Safety Summit (NEWSS) Photo RecapIlissa Miller
The Northeast Wireless Safety Summit, founded by HPC Wireless, took place in Tarrytown, NY on February 4, 2015. The event hosted nearly 200 people to discuss key issues and concerns related to tower safety. Sponsors of the event included: NATE, Infinity, Hiscock & Barclay, NYSWA, Keller and Heckman Law, BB&T Insurance Services, Cuddy & Feder, A Saxon Design Group, North River Integrated Management, Clicksafety, L.E.C. Inc, Crown Castle, Snyder & Snyder, Launch 3, Primus, Tectonic. Partners were:
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
2. Utility & Advanced Technology Overview
Dan Belmont,
Director, Energy & Utilities
3. Utility & Advanced Technology Overview
3
• Utilities – Drivers for Advanced Technologies
• The Telecom “Tipping Point”
• Advanced Technologies – Applications vs. Telecom Capabilities
• Creating a Roadmap
• Cyber Security and Telecom Synergy
• Lesson’s Learned and Path to Success
4. Utilities – Drivers for Advanced Technologies
4
• Mission?
• Over the next 10-15 years, we will transform our delivery
infrastructure into a model we call the “Utility of the
Future” which will:
– Empower customers to control electricity usage and costs
– Improve service, enhance reliability and cost controls
– Improve the customer experience
– Increase efficiency of our operations
– Enable Distributed Generation
– Networks and Microgrids
5. Utilities – Drivers for Advanced Technologies
5
GRID Modernization
End Use Programs
Enabling Infrastructure Investments
Information Technology
Core Telecommunications
Service and Data
Center,
Substation, and
SCADA
Communications
Transmission,
Distribution, and
Substation
Automation
(DA/SA)
Advanced
Metering
Infrastructure
(AMI)
Mission Critical
Voice and Data
Systems
Backhaul
6. The Telecom Tipping Point
6
AT&T, Verizon, and LECsannounce discontinued analogcircuit support in 2013 andservice in 2018
NERC CIP version 5
removes the non-
routable protocol
exclusion for critical
assets
NISTiR 7628 Smart Grid cyber
security standards must
address attacks from
disgruntled employees,
industrial espionage, and
terrorists ….
95% of Utility companies aregoing to experience coppertheft this year.
Cooper theft caused 456,000outage minutes, 52 injuriesand 35 deaths in one year.
Utilities with AMI have more managed
devices per square mile than LECs,
Cable, or Cellular Carriers
7. Applications vs. Telecom Networks Capabilities
7
Smart Metering &
Home Area
Network
Distribution
Automation
Substation
Protection and
Automation
Network
Backhaul
Enterprise
Communications
Mobile Voice/
Data
Communication Applications New challenges for processes and people
8. Applications vs. Telecom Networks Capabilities
8
Distribution
Automation
Substation
Protection and
Automation
§ Coverage of >99% of Meters
(preferably Electric, Gas and Water)
§ Higher Latency, Excellent Coverage
§ Typically Need Mesh Capability
between Meters and HAN Devices
Network
Backhaul
Smart Metering
& Home Area
Network
Enterprise
Communications
Mid-Tier
Backhaul
Mobile Voice/
Data
Telecom
Backbone
AMI and HAN
Communications
Mobile Voice/
Data
Applications
Communication
Systems
Communication Systems Characteristics
8
§ Mission Critical Voice/Data
§ Wide Band Mobile Data
§ Coverage across Service Territory
§ Power Generation Back-up
§ Low Latency Broadband
§ Good Uplink Capacity for Video
§ Coverage across Service Territory
§ Power Generation Back-up
§ Mission Critical Voice/Data
§ Wide Band Mobile Data
§ Relay Teleprotection Services
§ Coverage across Service Territory
§ Power Generation Back-up
9. Applications vs. Telecom Networks Capabilities
9
Tier
One
Core
MPLS
Tier
Three
Access
Collectors
Tier
Two
Backhaul
Explore combinations of Tier 2 solutions with Tier 3 networks to
minimize net cost while maintaining Cyber Security and IP design
standards
10. Creating a Telecom Roadmap
10
Microwave/Fiber
Backhaul
• Backbone
IP
Communica0ons
• Connec0vity
to
AMI
comm.
• Connec0vity
to
substa0ons
• Connec0vity
to
2-‐Way
Radio
IT
“Hand-‐Off”
ENTERPRISE
BUS
• Customer
Billing/CRM
• Load
Control
Management
System
• Meter
Data
Management
System
• Outage
Management
System
• Distribu0on
Management
System
• Energy
Management
System
Service
Center
AMI
•
AMI
Communica0ons
•
Smart
Meters
•
Distribu0on
Automa0on
• Power
Quality
Meters
• Vehicular
Radios
• Portable
Radios
2-‐Way
Voice
&
Mobile
Data
•
Microwave
or
Fiber
Based
•
SCADA
to
Substa0ons
•
Communica0ons
to
AMI
•
Relay
Teleprotec0on
services
•
Distribu0on
Automa0on
SubstaLon
&
DistribuLon
CommunicaLons
Home
Area
Network
(HAN)
•
Home
Energy
Display
•
Programmable
Thermostats
•
Load
Control
Relays
•
Renewable
Energy
Genera0on
•
PHEV/EV
Smart
Charging
12. Cyber Security and Telecommunications Synergy
12
MPLS service with four forwarding classes
§ Reserve 2 Mb/s for voice and 4 Mb/s for video
§ Enforce 14 Mb/s PIR for overall service
§ Allow critical and best-effort traffic to burst up to 14 Mb/s if bandwidth is available
Less overall bandwidth
required
§ lower overall cost
Priority and best-effort traffic
are equally well served
§ Voice and video do not always consume
all the reserved bandwidth
CIR=0
PIR=4 Mb/s
PIR=max
PIR=max
PIR=2 Mb/s
CIR=2 Mb/s
CIR=4 Mb/s
CIR=4 Mb/s
Overall
SLA=14 Mb/s
Voice
Video
SCADA
FE
Normal Data
13. Change Management and Training
13
= Aware = Knowledgeable = Expert
Telecom/Cyber
Security will
Require Training
across the Utility
14. • Create a holistic business case and roadmap
• Design cyber security in from the ground up
• Tight Quality Control, Quality Assurance, and Audit
• Carefully Orchestrated Cutover/Migration
• Business Process Design
• Organizational Change Management
Lesson’s Learned and Path to Success
REB REBMEB
Ping
MEB
to
verify
power
(From
ALU
gear)
Verify
in
GS
which
MEB(s)/REB(s)
are
communicating
with
Ping
7705
to
verify
power
(Can
be
done
within
SW
or
with
a
device
on
the
same
subnet/network).
Also
check
SW
for
downed
equipment
alert
Ping
6855
from
7705
to
verify
power.
(Can
be
done
within
SW
or
a
device
on
the
same
subnet/network).
Also
check
SW
for
downed
equipment
alert
Ping
7705
from
6855
to
test
connectivity
and
power
Check
SAM
to
ensure
MEB
port
is
up
and
active
on
either
6855
or
7705
Check
success
rates
in
G.S
than
PI
to
identify
other
possible
issues
Still
up?
No
Refer
to
site
master
to
verify
what
equipment
is
on
site
If
a
7705
is
o
n-‐s
ite
If
6
855
is
o
n-‐s
ite
ME
B
Fail
ping
Then
Pass
ping
Pass
Ping
If
all
else
fails:
On-‐site
visit
by
qualified
and
identified
group
through
process
of
elimination.
Worst
case
scenario.
(SSN,
BIG,
ALU,
Standby,
MJ,
CED)
Pass
ping
Pass
ping
Alert/Remedy
Ticket
from
SSN
that
MEB
is
down
Find
out
alerting
tool
for
AC
power
loss,
DC
backup
activated,
Backhaul
issues.
That
way
if
other
steps
“fail”
we
can
start
a
new
process
flow
Pass
Ping
Fail
Ping
Fail
Ping
Fail
Ping
Yes
16. Sun Prairie Utilities
16
• Who and what we are
– Municipality
– 100+ years old
– Population of 30,000
– Electric / Water / Internet / WAN
17. Municipal Entry Into Telecom
17
• Approached by Sun Prairie Area School District in
1998
• They had been quoted a price from the local ILEC for
$1.2 million to furnish WAN services to School
District
• Cable company was not interested in furnishing
services at the time
• City of Sun Prairie got involved
• Formed study committee between the three entities
18. • They used a map of the city to lay out 10 school sites, 5
city sites and 12 Sun Prairie Utilities sites.
• The result was a natural overhead loop on our electric
distribution poles.
• At that point, we did an engineering study which was
funded by the three Committee members for $5,000
each.
• Also, at this point our Utility Commission became
involved and was very supportive.
• Obtained CLEC license
• Saving to the SPASD & City exceeds $1M
The Committee Met…
18
19. Launching Fiber WAN
19
• Simple P2P roll out for School District , City & Utility
sites for SCADA
• Began offering business solutions
• Evolving expectations / scope
• Transition from ATM to Ethernet
• Engineering, design & support needs
• Partner with NOC provider
– 24x7x365 Support
– Reduced staff & tools (monitoring / ticketing)
costs
20. • At the time customers were not happy with services &
availability offered by Incumbent providers
• Temporary solution – FTTH technology had not matured
enough at the time. We wanted to offer the community
something until we found a FTTH product that we were
comfortable with
• Wireless solution would ultimately complement FTTH
technology
Why Wireless?
20
22. Enhanced Fiber WAN
22
• Growing services and support
• Required outside resource / expertise
• Higher level of expectations from subscribers
Partner with NOC provider
– Network engineering, design &
deployment
– 24x7 Support
– Reduced staff & tools (monitoring /
ticketing) costs
• Multi-node 10Gb ring architecture
• Serving MDU’s as way to expand
infrastructure and grow network cost
effectively
23. Lessons Learned
23
Fixed Wireless
• Line of sight / unlicensed spectrum interference
• Technology / hardware life cycles
• Complimentary to fiber infrastructure – Not end-all
solution
Fiber
• High demand
• Symmetrical bandwidth
• Reliability
• Scalability
24. • GPON
• High demand
• Economic Development
• Smart Grid
• Quality of Life
• Customer Service
• Public Private Partnerships
• Political challenges at local & state levels
2014 FTTX Initiative 2.0
24
25. The Network Operations Center
On-going Support
Art Meierdirk
Senior Director, Business Services
26. On-going Support – Service Level Agreement
(SLA) Based
26
• Define the “product”
• Facilities / power / environmental
• Transport / switching
• Connectivity
• Set Service Level Requirements
• Metrics (alarm / call handling / accuracy)
• Service availability (uptime)
• Time to entry
• Restoration response time (time to action)
• Quality Assurance metrics & reports
Value
Proposition
Elements
Value
Converted
to SLAs
27. Meeting Business / Communication Expectations
27
• Build a solution for 24x7 support to meet
SLA requirements:
• Action on Monitored Infrastructure Alarms
• Answer Incoming Calls / Messages
• Notifications of Clients / Customers / Users
• Escalation and/or Dispatch for Restoration
• Time to Restoration
• Documentation of all Actions for Reporting SLA
Performance
Tools
Process
People
Integration
28. Solution Elements
28
• Tools – Monitoring, Workflow, Documentation &
Reporting
• Process – Best-in-class (ITIL) / Focus on SLA
• People – Skill Set to Match Functional Requirements
• Professional (Consultation) Services – Integration of
Tools and Process-based on SLA Requirements
”Structured NOC”
29. Tools
29
• Monitoring, Workflow Documentation & Reporting
• Device / EMS / NMS / Dry Contacts – Alarm
Aggregation from all Infrastructure Systems
• Workflow Management / Ticketing System with Time-
stamp as Work Progresses or Escalation of Work is
Delayed
• Portal / Web Access for Customer Access to their
Information
30. Comprehensive (Single) View
30
NOC
Monitoring
System (Alarm
Aggregation)
Secure
Connection
Security
Systems
HVAC Systems
EMS / NMS
Devices
Ideal: Monitoring System to
Aggregate ALL Alarms into “Single
Pane of Glass”
31. Process
31
• Process (ITIL) – Documented, Standards-based
and Focus on SLA Fulfillment
• Process Flow Mapping
• Work Instructions for Every Process
• Expected Results
• Escalation when Required
• Closure and Documentation
• Reporting
• Real Need for Best-in-class Process
Development
32. People
32
Skill Set to Match Functional Requirements
• Service Desk
• Tier 1 Support
• Advanced Support
• Subject Matter Expertise
Quantity
Time
Staffing
W
orkLoad
Staffing Limitations:
• Budget Constraints
• Staff Additions Often Lag Growth
• Multiple Responsibilities - Staff for Highest Job
Requirements
33. Structured NOC
33
ACTIVITY TYPE BY TIER: Tier 1 Tier 2/3
PERIODIC REVIEW 3% 10%
DOCUMENTATION 2% 3%
INCIDENT MANAGEMENT 7% 18%
24x7 EVENT MONITORING 39%
CALLS/E-MAILS 14% 4%
Tier
1
Activities
65%
Tier
2/3
Activities
35%
• Tiered Jobs
• Resource Pool
• Maintain Focus
• Meet SLAs
• Control Costs
• Right Sized” Solution
34. Knowledge Base / Runbook
34
• Documentation for all Aspects of the Business
• Architecture
• Organization
• Process Flow
• Work Instructions
• Contingencies
• Business Continuity Plan
35. Other Considerations
35
Service Turn-Up Team • Dedicated service turn-up team
• Initial set-up and changes – process and
procedure, ticketing configuration, equipment
monitoring, etc.
Systems
& Development
• Continued development of monitoring tools
• Integration with third-party/client systems
• Custom monitoring, reporting
Project Management
& NOC Run Book
Development
• Development and documentation of operational
support processes for clients
• Advanced Runbook including comprehensive
client-specific process flow diagrams and detailed
work instructions for Incident Management,
Problem Management and Change Management
Customer Advocacy • Represents customer’s interests
• Reports, QA, QC programs
• Ongoing reviews with client team
36. Transforming Critical Infrastructure
Questions / Open Discussion
• Art Meierdirk, Senior Director, Business Services – INOC
• Dan Belmont, Director, Energy & Utilities - West Monroe Partners
• Gary Sanders, Telecom Manager – Sun Prairie Utilities