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CASE STUDY


 CREATIVE • PROACTIVE • DEPENDABLE




                                                Partners in business education
 STRATEGIC PARTNERSHIPS
 IT CONSULTING
                                                “We chose Waterstons because of their ability to deliver
 MICROSOFT APPLICATION
                                                innovative solutions to business problems and the close
 SOLUTIONS
                                                relationship their account management system provides.”

                                                                 Steve Prior, Director of Operations and Business Development,
                                                                                                       Durham Business School



 CUSTOMER PROFILE                                                                                     • Remote management and monitoring of the
                                                THE CHALLENGE
                                                                                                        business school’s server farm was introduced
 Durham Business School (DBS) is one of         Information Technology is rapidly becoming
                                                                                                        to ensure maximum uptime.
 the premier European business schools.         a key enabler for delivering high quality and
                                                                                                      • The lecture theatre and seminar IT equipment
                                                responsive education and training. The growth
 As part of Durham University it has                                                                    was revamped to provide improved and
                                                in part time and distance learning allied to
 acquired an unprecedented reputation                                                                   simple to use facilities.
                                                student demands for modern computer systems
 for business related research and              and facilities is placing increasing demands on
 for delivering high quality business                                                                 Virtual Learning
                                                incumbent IT staff.
 education and training through its MBA                                                               Various different technologies were introduced
 programmes and Executive Education             In addition the modern business student has a         to enhance the business school’s virtual learning
 services.                                      well developed level of technical awareness and       environment, including:
                                                computer literacy. They arrive at the educational
 A critical part of DBS’s appeal to                                                                   • Citrix thin client to allow Distance learning
                                                institute of their choice with high expectations of
 its students is the suite of IT tools                                                                  students access to a full business school
                                                receiving quality education supported by reliable
 and extensive communication and                                                                        desktop.
                                                and enabling IT systems.
 collaboration systems available to
                                                                                                      • Online access to seminars and lectures using
 help them further their education and          The challenge at Durham Business School (DBS)
                                                                                                        video streaming technology.
 learning.                                      was to make the IT services in the institute a key
                                                competitive advantage in the quest for new high       • Interactive On-Line audio video conferencing
 Waterstons have supplied DBS with              achieving students.                                     allowing students to attend tutorials or
 strategic IT management and a range
                                                                                                        converse with their tutors.
 of flexible IT services from 2001 to the
                                                IMPLEMENTATION
 present day and have worked in close                                                                 • A school wide intranet based on Microsoft
 partnership to create leading edge                                                                     Office SharePoint.
                                                Waterstons manage a mixed team of
 administrative and virtual learning            Waterstons and University IT staff that report
                                                                                                      • The creation of a research portal to share
 facilities that have reinforced DBS’s          to the Operations Director of DBS. In the time
                                                                                                        papers, documents and research results.
 position as a leading business school.         Waterstons have been involved the IT team has
                                                completed a range of value adding educational         Efficient Administration
                                                projects including:                                   • Microsoft CRM has been configured to
                                                                                                        manage all aspects of the Administration and
                                                Creating an IT Strategy
                                                                                                        Registration processes for new students.
                                                Waterstons worked closely with DBS to create an
                                                                                                      • All room booking and other forms based
                                                IT strategy tightly integrated with the school’s
                                                                                                        administrative work flows have been
                                                business plan. The primary focus was to achieve
                                                                                                        automated with big savings in time.
                                                DBS’s business objective of becoming amongst
                                                the top business schools in Europe.

                                                Infrastructure
                                                • Waterstons have rationalised and upgraded
                                                  the business school’s server farm,
                                                  incorporating virtual technology, to increase
                                                  their resilience and disaster recovery capacity.



                              • telephone: 0845 094 094 5 • website: www.waterstons.com
e-mail: info@waterstons.com
CREATIVE • PROACTIVE • DEPENDABLE




 More Information
  FUTURE PLANS                                      TECHNOLOGIES                                       BENEFITS

  The following projects are planned for            Waterstons have used the following                 To date the following benefits have been
  implementation at Durham Business School:         technologies during their strategic partnership    realised:
                                                    with DBS:
  • Expanding the CRM system to include                                                                • A clear and well communicated strategy
    efficient programme management.                  Infrastructure                                       for using IT to improve the administrative,
                                                                                                         educational and research performance of the
  • Utilising CRM to manage contact with            • VMware virtual server
                                                                                                         Business School.
    corporate and educational partners and
                                                    • Microsoft Server 2003
    alumni.                                                                                            • Improved learning experience for distance
                                                                                                         learning and full time students.
                                                    • Microsoft SQL Server 2005
  • The introduction of an MIS system for
    presenting key financial and operational KPI’s                                                      • Improved productivity and student and
                                                    Virtual Learning
    to managers.                                                                                         management service from the administrative
                                                    • Blackboard
                                                                                                         groups.
  • Individualised department and student
                                                    • Microsoft Office SharePoint Server 2007
    portals to aid access to learning materials,                                                       • Greater knowledge and information sharing
    calendars, course information and key virtual                                                        to help the educational and research
                                                    • Microsoft Office 2007
    learning facilities.                                                                                 processes.
                                                    • WiredRed e/pop
                                                                                                       • More resilient and secure infrastructure that
                                                    • eStream
                                                                                                         significantly lowers business risk.
                                                    Efficient Administration
                                                                                                       • Closer communications with corporate and
                                                                                                         business partners.
                                                    • Microsoft Forms Server
                                                                                                       • Stronger links to the Alumni community.
                                                    • Microsoft Dynamics CRM

                                                    • Microsoft Office Performance Point Server




                                                                                      “Durham Business School staff are now able to spend their time doing
                                                                                      what is beneficial to the business: looking after its valued students.”

                                                                                            Steve Prior, Director of Operations and Business Development,
                                                                                                                                  Durham Business School




                                                                                      This technology in education diagram shows the extensive way
                                                                                      information technology can support an educational institution.




                              • telephone: 0845 094 094 5 • website: www.waterstons.com
e-mail: info@waterstons.com

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Durham Business School Case Study

  • 1. CASE STUDY CREATIVE • PROACTIVE • DEPENDABLE Partners in business education STRATEGIC PARTNERSHIPS IT CONSULTING “We chose Waterstons because of their ability to deliver MICROSOFT APPLICATION innovative solutions to business problems and the close SOLUTIONS relationship their account management system provides.” Steve Prior, Director of Operations and Business Development, Durham Business School CUSTOMER PROFILE • Remote management and monitoring of the THE CHALLENGE business school’s server farm was introduced Durham Business School (DBS) is one of Information Technology is rapidly becoming to ensure maximum uptime. the premier European business schools. a key enabler for delivering high quality and • The lecture theatre and seminar IT equipment responsive education and training. The growth As part of Durham University it has was revamped to provide improved and in part time and distance learning allied to acquired an unprecedented reputation simple to use facilities. student demands for modern computer systems for business related research and and facilities is placing increasing demands on for delivering high quality business Virtual Learning incumbent IT staff. education and training through its MBA Various different technologies were introduced programmes and Executive Education In addition the modern business student has a to enhance the business school’s virtual learning services. well developed level of technical awareness and environment, including: computer literacy. They arrive at the educational A critical part of DBS’s appeal to • Citrix thin client to allow Distance learning institute of their choice with high expectations of its students is the suite of IT tools students access to a full business school receiving quality education supported by reliable and extensive communication and desktop. and enabling IT systems. collaboration systems available to • Online access to seminars and lectures using help them further their education and The challenge at Durham Business School (DBS) video streaming technology. learning. was to make the IT services in the institute a key competitive advantage in the quest for new high • Interactive On-Line audio video conferencing Waterstons have supplied DBS with achieving students. allowing students to attend tutorials or strategic IT management and a range converse with their tutors. of flexible IT services from 2001 to the IMPLEMENTATION present day and have worked in close • A school wide intranet based on Microsoft partnership to create leading edge Office SharePoint. Waterstons manage a mixed team of administrative and virtual learning Waterstons and University IT staff that report • The creation of a research portal to share facilities that have reinforced DBS’s to the Operations Director of DBS. In the time papers, documents and research results. position as a leading business school. Waterstons have been involved the IT team has completed a range of value adding educational Efficient Administration projects including: • Microsoft CRM has been configured to manage all aspects of the Administration and Creating an IT Strategy Registration processes for new students. Waterstons worked closely with DBS to create an • All room booking and other forms based IT strategy tightly integrated with the school’s administrative work flows have been business plan. The primary focus was to achieve automated with big savings in time. DBS’s business objective of becoming amongst the top business schools in Europe. Infrastructure • Waterstons have rationalised and upgraded the business school’s server farm, incorporating virtual technology, to increase their resilience and disaster recovery capacity. • telephone: 0845 094 094 5 • website: www.waterstons.com e-mail: info@waterstons.com
  • 2. CREATIVE • PROACTIVE • DEPENDABLE More Information FUTURE PLANS TECHNOLOGIES BENEFITS The following projects are planned for Waterstons have used the following To date the following benefits have been implementation at Durham Business School: technologies during their strategic partnership realised: with DBS: • Expanding the CRM system to include • A clear and well communicated strategy efficient programme management. Infrastructure for using IT to improve the administrative, educational and research performance of the • Utilising CRM to manage contact with • VMware virtual server Business School. corporate and educational partners and • Microsoft Server 2003 alumni. • Improved learning experience for distance learning and full time students. • Microsoft SQL Server 2005 • The introduction of an MIS system for presenting key financial and operational KPI’s • Improved productivity and student and Virtual Learning to managers. management service from the administrative • Blackboard groups. • Individualised department and student • Microsoft Office SharePoint Server 2007 portals to aid access to learning materials, • Greater knowledge and information sharing calendars, course information and key virtual to help the educational and research • Microsoft Office 2007 learning facilities. processes. • WiredRed e/pop • More resilient and secure infrastructure that • eStream significantly lowers business risk. Efficient Administration • Closer communications with corporate and business partners. • Microsoft Forms Server • Stronger links to the Alumni community. • Microsoft Dynamics CRM • Microsoft Office Performance Point Server “Durham Business School staff are now able to spend their time doing what is beneficial to the business: looking after its valued students.” Steve Prior, Director of Operations and Business Development, Durham Business School This technology in education diagram shows the extensive way information technology can support an educational institution. • telephone: 0845 094 094 5 • website: www.waterstons.com e-mail: info@waterstons.com