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CASE STUDY

 CONSULTING • TECHNOLOGY • OUTSOURCING



                                               An IT strategy for the 21st century
 IT STRATEGY
                                               “The IT Strategy Waterstons developed has helped
                                               transform the information management in our company”

                                                                                        Julie Pattison, IT Manager, Westmorland Limited




 CUSTOMER PROFILE                              THE CHALLENGE                                            • Catering and retail point of sale and food
                                                                                                          production software for Tebay and Rheged.
 Westmorland Limited is one of the most        Westmorland Limited had experienced rapid growth
                                                                                                        • Time and Attendance software.
 successful independent motorway service       which put a strain on the administration and
 station companies in the UK.                  information systems the company used.
                                                                                                        • Payroll system.
 Their catering has won recognition from       In the light of Rheged opening, the company felt a
                                                                                                        • New accounting system that was sophisticated
 Egon Ronay and in contrast to other           full review of their IT was needed, comprising the
                                                                                                          enough to handle the diverse interests of the
 motorway service stations they have built     accounts systems, infrastructure, point of sale and
                                                                                                          company.
 up a solid foundation and regular visitors.   back office systems.
                                                                                                        • A data warehouse that integrated all of the
                                               Waterstons were commissioned by Westmorland
 In addition to the service stations                                                                      information generated across the business and
                                               to perform a complete IT Strategy review of their
 Westmorland also operate a successful                                                                    would connect it seamlessly to the new accounts
                                               systems and infrastructure. This review was to
 hotel caravan park and a truck stop at                                                                   system.
                                               include:
 Tebay that caters for passing coach and
                                                                                                        • A comprehensive Management Information
 heavy haulage traffic.                         • New systems for controlling quality and cost of
                                                                                                          System.
                                                 the retail and catering facilities at Rheged.
 Towards the end of the millennium
 Westmorland invested in a visitor centre      • A complete review of the systems at Tebay and the
                                                                                                        POTENTIAL REALISED
 called ‘Rheged’ near Penrith. This has          truck stop.
 rapidly become one of the premier tourist                                                              A full four years phased plan was provided by
                                               • All the physical infrastructure and cabling at Tebay
 attractions in Cumbria. The visitor centre                                                             Waterstons; showing the scope of the work and the
                                                 and Rheged.
 includes restaurants, specialist retail                                                                full impact of the IT projects on the company’s cash
 outlets and a high quality big screen         • The current accounts system.                           flow. Westmorland have seen the following benefits:
 cinema.
                                               • The integration and consolidation of all satellite     • Over a four year period all aspects of the IT
                                                 systems to provide routine control data.                 strategy have been progressively completed; new
                                                                                                          systems and upgrades were added as required.
                                               • Payroll and time and attendance systems.
                                                                                                        • The business has a much greater control of costs
                                               SOLUTION                                                   as management and control data is produced
                                                                                                          quickly and efficiently.
                                               The resulting IT strategy development was carried
                                               out over a period of 10 weeks. The process involved      • The time taken to produce month and year end
                                               working closely with the senior management                 accounts has been dramatically reduced.
                                               to understand the business strategy and then
                                               identifying the areas in which IT could add value and
                                               contribute towards performance.
                                               The following systems were identified as areas for
                                               investment:
                                               • Point of sale for the Rheged cinema.
                                               • Forecourt software to handle fuel sales.




E-mail: info@waterstons.co.uk • Telephone: 0845 094 094 5 • Website: www.waterstons.com

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Westmorland It Strategy

  • 1. CASE STUDY CONSULTING • TECHNOLOGY • OUTSOURCING An IT strategy for the 21st century IT STRATEGY “The IT Strategy Waterstons developed has helped transform the information management in our company” Julie Pattison, IT Manager, Westmorland Limited CUSTOMER PROFILE THE CHALLENGE • Catering and retail point of sale and food production software for Tebay and Rheged. Westmorland Limited is one of the most Westmorland Limited had experienced rapid growth • Time and Attendance software. successful independent motorway service which put a strain on the administration and station companies in the UK. information systems the company used. • Payroll system. Their catering has won recognition from In the light of Rheged opening, the company felt a • New accounting system that was sophisticated Egon Ronay and in contrast to other full review of their IT was needed, comprising the enough to handle the diverse interests of the motorway service stations they have built accounts systems, infrastructure, point of sale and company. up a solid foundation and regular visitors. back office systems. • A data warehouse that integrated all of the Waterstons were commissioned by Westmorland In addition to the service stations information generated across the business and to perform a complete IT Strategy review of their Westmorland also operate a successful would connect it seamlessly to the new accounts systems and infrastructure. This review was to hotel caravan park and a truck stop at system. include: Tebay that caters for passing coach and • A comprehensive Management Information heavy haulage traffic. • New systems for controlling quality and cost of System. the retail and catering facilities at Rheged. Towards the end of the millennium Westmorland invested in a visitor centre • A complete review of the systems at Tebay and the POTENTIAL REALISED called ‘Rheged’ near Penrith. This has truck stop. rapidly become one of the premier tourist A full four years phased plan was provided by • All the physical infrastructure and cabling at Tebay attractions in Cumbria. The visitor centre Waterstons; showing the scope of the work and the and Rheged. includes restaurants, specialist retail full impact of the IT projects on the company’s cash outlets and a high quality big screen • The current accounts system. flow. Westmorland have seen the following benefits: cinema. • The integration and consolidation of all satellite • Over a four year period all aspects of the IT systems to provide routine control data. strategy have been progressively completed; new systems and upgrades were added as required. • Payroll and time and attendance systems. • The business has a much greater control of costs SOLUTION as management and control data is produced quickly and efficiently. The resulting IT strategy development was carried out over a period of 10 weeks. The process involved • The time taken to produce month and year end working closely with the senior management accounts has been dramatically reduced. to understand the business strategy and then identifying the areas in which IT could add value and contribute towards performance. The following systems were identified as areas for investment: • Point of sale for the Rheged cinema. • Forecourt software to handle fuel sales. E-mail: info@waterstons.co.uk • Telephone: 0845 094 094 5 • Website: www.waterstons.com