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CASE STUDY


 CREATIVE • PROACTIVE • DEPENDABLE




                                                Benefits of IP telephony realised
 UNIFIED COMMUNICATIONS
 AND VOIP
                                                “I am absolutely delighted with the new VoIP telephone
 SECURE AND RESILIENT
                                                system. Rolling out the communications system has
 INFRASTRUCTURE

                                                resulted in significant cost and efficiency savings for
                                                Barbour, reducing phone charges for calls between sites.”
                                                                       Brenda Readman-Bell, Finance Director, J. Barbour & Sons




 CUSTOMER PROFILE                                                                                   identified as the optimal solution for Barbour,
                                                THE CHALLENGE
                                                                                                    meeting current requirements and providing a
 J Barbour and Sons is a 4th generation         Rather than relocating their current PABX to a
                                                                                                    base for future expansion and future business
 family owned company with a rich               new office at significant cost, J Barbour and Sons
                                                                                                    needs.
 heritage of over 100 years, An                 made the decision to take advantage of an IP
 authentic British brand, Barbour has                                                               Waterstons upgraded Barbour’s existing WAN
                                                (Internet Protocol) based telephone solution to
 an unparalleled understanding of                                                                   and LAN infrastructure in order to guarantee
                                                meet current and future business needs.
 clothing that is truly fit for today’s                                                              quality of service between sites and to provide
                                                Barbour had 3 separate telephone systems, one
 active lifestyle. With a wardrobe of                                                               failover and resiliency. Virtual LAN technologies
                                                at each of their 3 sites, which had the following
 clothes, both classic and contemporary,                                                            provide a segregated LAN with Quality of
                                                disadvantages:
 for sporting pursuits, country and                                                                 Service (QoS) to separate the voice and data
 city living, Barbour remains true to                                                               traffic and maintain voice quality. All voice calls
                                                • Support costs were very high – these included
 the core values for which the brand                                                                are encrypted via the Mitel 3300 ICP to ensure
                                                  BT support costs and the cost of a dedicated
 is renowned - quality, durability,                                                                 security.
                                                  internal person to support the phone systems.
 fitness for purpose and attention to
                                                • It was time-consuming to perform a desk-
 detail. As well as jackets and coats, the
                                                                                                    POTENTIAL REALISED
                                                  to-desk move and for a new starter to be
 Barbour collection includes trousers,
                                                  provided with a handset.
 shirts, socks, midlayers, knitwear and                                                             • The new VoIP system has lead to an 80%
 accessories.                                                                                         reduction in support costs per annum. A
                                                • There were separate telephone directories
                                                                                                      dedicated internal person is no longer required
                                                  so cross-site communication was time-
 With headquarters in South Shields,
                                                                                                      to support the phone systems, so this resource
                                                  consuming.
 Barbour is now sold in 29 countries
                                                                                                      has been utilised in other areas of the business.
 worldwide including the United States,
 Germany, France Italy and Japan. The                                                               • Moves can now be carried out immediately
                                                IMPLEMENTATION
 brand was recently tipped as one                                                                     and new starters can be provided with a
 to watch as younger style conscious            Barbour selected Waterstons, a Mitel Select           telephone straightaway, leading to increased
 consumers discover the unique benefits          Partner, to design and implement the new IP           productivity and workforce flexibility.
 of Barbour.                                    system. Waterstons identified 3 projects that
                                                                                                    • Telephone call charges have been substantially
                                                would maximise Barbour’s benefit from the
                                                                                                      reduced, because Barbour personnel can make
                                                project:
                                                                                                      secure site to site calls over their existing wide
                                                • Provide a replacement telephone system for          area network (WAN) for no charge.
                                                  210 users across 3 sites.
                                                                                                    • The new system has enabled Barbour to
                                                • Redesign and upgrade the existing Wide Area         standardise their telephone system, handsets
                                                  Network (WAN).                                      and voicemail solution. There is a single
                                                                                                      electronic telephone directory on each phone
                                                • Redesign and upgrade the existing Local Area
                                                                                                      which holds numbers for staff on all 3 sites, so
                                                  Network (LAN).
                                                                                                      communication between sites is quicker and
                                                                                                      easier.
                                                A Mitel 3300 Integrated Communications
                                                Platform (ICP) VoIP (Voice over IP) system was




                              • telephone: 0845 094 094 5 • website: www.waterstons.com
e-mail: info@waterstons.com
CREATIVE • PROACTIVE • DEPENDABLE




 More Information
                                                                                                                 “The integration of the VoIP telephony solution
                                                            real time between colleagues, so a query,
  FUTURE PLANS
                                                                                                                 with Microsoft Exchange Server 2007 and
                                                            issue or problem can be resolved very quickly.
  Barbour are planning to roll out VoIP globally                                                                 Microsoft Live Communications Server will help
                                                            Presence information enables staff to instantly
  to sites in the US, France and Germany. Global                                                                 us improve efficiency as well as promoting
                                                            see whether their colleagues are available, on
                                                                                                                 collaboration amongst employees, regardless of
  site to site calls will then be able to be made for
                                                            holiday, on the telephone or in a meeting.
                                                                                                                 their location.”
  no charge.
                                                            Collaboration tools allow employees to share
                                                            and work on a document concurrently and                        Brenda Readman-Bell, Finance Director,
  The IP telephone solution chosen, together
                                                                                                                                               J. Barbour & Sons
                                                            provide peer-to-peer video and audio.
  with Waterstons’ expertise in IT applications
  and Microsoft Gold Partner status, enables
                                                            Implementation of Microsoft Exchange Server
  further applications to be added which extend
                                                            will enable Barbour’s mobile workforce to
  the commercial benefits gained from the
                                                            utilise Microsoft’s push technology, providing
  system. A planned next step is to implement
                                                            them with access to voicemail, email, calendars
  Microsoft Exchange Server 2007 and Microsoft
                                                            and presence information straight from their
  Live Communications Server (LCS).
                                                            handheld mobile phones and PDAs.
  LCS provides Instant Messaging, Presence
  and Collaboration tools, all of which can lead
  to great increases in productivity. Instant
  Messaging enables messages to be sent in




                                                                                                          Waterstons are a Mitel Select Partner and a Microsoft
                                                                                                          Gold Certified Partner.




Microsoft Office Communicator allows users to view the presence of their contacts, and Microsoft               The 5212 IP Phones installed at Barbour provide the user with
Exchange Server enables all types of messages (voicemail, e-mail, faxes) to be accessed through the           a range of functions, including Handsfree Speakerphone,
Outlook mailbox.                                                                                              Speed Calling, Conference Call Set-up and much more.




                                 • telephone: 0845 094 094 5 • website: www.waterstons.com
e-mail: info@waterstons.com

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Barbour Case Study

  • 1. CASE STUDY CREATIVE • PROACTIVE • DEPENDABLE Benefits of IP telephony realised UNIFIED COMMUNICATIONS AND VOIP “I am absolutely delighted with the new VoIP telephone SECURE AND RESILIENT system. Rolling out the communications system has INFRASTRUCTURE resulted in significant cost and efficiency savings for Barbour, reducing phone charges for calls between sites.” Brenda Readman-Bell, Finance Director, J. Barbour & Sons CUSTOMER PROFILE identified as the optimal solution for Barbour, THE CHALLENGE meeting current requirements and providing a J Barbour and Sons is a 4th generation Rather than relocating their current PABX to a base for future expansion and future business family owned company with a rich new office at significant cost, J Barbour and Sons needs. heritage of over 100 years, An made the decision to take advantage of an IP authentic British brand, Barbour has Waterstons upgraded Barbour’s existing WAN (Internet Protocol) based telephone solution to an unparalleled understanding of and LAN infrastructure in order to guarantee meet current and future business needs. clothing that is truly fit for today’s quality of service between sites and to provide Barbour had 3 separate telephone systems, one active lifestyle. With a wardrobe of failover and resiliency. Virtual LAN technologies at each of their 3 sites, which had the following clothes, both classic and contemporary, provide a segregated LAN with Quality of disadvantages: for sporting pursuits, country and Service (QoS) to separate the voice and data city living, Barbour remains true to traffic and maintain voice quality. All voice calls • Support costs were very high – these included the core values for which the brand are encrypted via the Mitel 3300 ICP to ensure BT support costs and the cost of a dedicated is renowned - quality, durability, security. internal person to support the phone systems. fitness for purpose and attention to • It was time-consuming to perform a desk- detail. As well as jackets and coats, the POTENTIAL REALISED to-desk move and for a new starter to be Barbour collection includes trousers, provided with a handset. shirts, socks, midlayers, knitwear and • The new VoIP system has lead to an 80% accessories. reduction in support costs per annum. A • There were separate telephone directories dedicated internal person is no longer required so cross-site communication was time- With headquarters in South Shields, to support the phone systems, so this resource consuming. Barbour is now sold in 29 countries has been utilised in other areas of the business. worldwide including the United States, Germany, France Italy and Japan. The • Moves can now be carried out immediately IMPLEMENTATION brand was recently tipped as one and new starters can be provided with a to watch as younger style conscious Barbour selected Waterstons, a Mitel Select telephone straightaway, leading to increased consumers discover the unique benefits Partner, to design and implement the new IP productivity and workforce flexibility. of Barbour. system. Waterstons identified 3 projects that • Telephone call charges have been substantially would maximise Barbour’s benefit from the reduced, because Barbour personnel can make project: secure site to site calls over their existing wide • Provide a replacement telephone system for area network (WAN) for no charge. 210 users across 3 sites. • The new system has enabled Barbour to • Redesign and upgrade the existing Wide Area standardise their telephone system, handsets Network (WAN). and voicemail solution. There is a single electronic telephone directory on each phone • Redesign and upgrade the existing Local Area which holds numbers for staff on all 3 sites, so Network (LAN). communication between sites is quicker and easier. A Mitel 3300 Integrated Communications Platform (ICP) VoIP (Voice over IP) system was • telephone: 0845 094 094 5 • website: www.waterstons.com e-mail: info@waterstons.com
  • 2. CREATIVE • PROACTIVE • DEPENDABLE More Information “The integration of the VoIP telephony solution real time between colleagues, so a query, FUTURE PLANS with Microsoft Exchange Server 2007 and issue or problem can be resolved very quickly. Barbour are planning to roll out VoIP globally Microsoft Live Communications Server will help Presence information enables staff to instantly to sites in the US, France and Germany. Global us improve efficiency as well as promoting see whether their colleagues are available, on collaboration amongst employees, regardless of site to site calls will then be able to be made for holiday, on the telephone or in a meeting. their location.” no charge. Collaboration tools allow employees to share and work on a document concurrently and Brenda Readman-Bell, Finance Director, The IP telephone solution chosen, together J. Barbour & Sons provide peer-to-peer video and audio. with Waterstons’ expertise in IT applications and Microsoft Gold Partner status, enables Implementation of Microsoft Exchange Server further applications to be added which extend will enable Barbour’s mobile workforce to the commercial benefits gained from the utilise Microsoft’s push technology, providing system. A planned next step is to implement them with access to voicemail, email, calendars Microsoft Exchange Server 2007 and Microsoft and presence information straight from their Live Communications Server (LCS). handheld mobile phones and PDAs. LCS provides Instant Messaging, Presence and Collaboration tools, all of which can lead to great increases in productivity. Instant Messaging enables messages to be sent in Waterstons are a Mitel Select Partner and a Microsoft Gold Certified Partner. Microsoft Office Communicator allows users to view the presence of their contacts, and Microsoft The 5212 IP Phones installed at Barbour provide the user with Exchange Server enables all types of messages (voicemail, e-mail, faxes) to be accessed through the a range of functions, including Handsfree Speakerphone, Outlook mailbox. Speed Calling, Conference Call Set-up and much more. • telephone: 0845 094 094 5 • website: www.waterstons.com e-mail: info@waterstons.com