Competency Standards

1. Section 4. Front Office Department – SENGGIGI BEACH HOTEL
1. FRONT OFFICE MANAGER...................................................................................................................1
2. ASSISTANT FRONT OFFICE .................................................................................................................4
3. NIGHT MANAGER................................................................................................................................7
4. FRONT OFFICE MANAGER...................................................................................................................9
5. RESERVATION SUPERVISOR..............................................................................................................11
6. RESERVATION CLERK.........................................................................................................................13
7. GSA SUPERVISOR ..............................................................................................................................15
8. GSA CLERK.........................................................................................................................................17
9. AIRPORT DISPATCHER.......................................................................................................................19
10. TELEPHONE OPERATOR ....................................................................................................................21
11. TELEPHONE OPERATOR ....................................................................................................................22
12. FLOOR CUSTOMER SERVICE..............................................................................................................23
13. BELL CAPTAIN ...................................................................................................................................24
14. BELL BOY...........................................................................................................................................25
15. DRIVER SUPERVISOR.........................................................................................................................26
16. DRIVER ..............................................................................................................................................27

2. SENGGIGI BEACH HOTEL-LOMBOK Page 1
1. FRONT OFFICE MANAGER
COMPETENCY REQUIREMENTS
JOB TITLE FRONT OFFICE MANAGER
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
2 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
3 ITHHGHS03AES PROVIDE FIRST AID
4 ITHHGGA01AES COMMUNICATE ON THE TELEPHONE
5 ITHHHCO01AES DEVELOP AND UPDATE HOSPITALITY INDUSTRY
KNOWLEDGE
6 ITHHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
7 ITHHHGHS02AES CLEAN PREMISES AND EQUIPMENT
8 ITHHBFOC01AES RECEIVE AND PROCESS RESERVATIONS
9 ITHHSGEL04AES (ENGLISH)READ INFORMATION TEXTS
10 ITHHBGSZ04AES TRAIN SMALL GROUP
11 ITHHBGSZ03AES REVIEW TRAINING
12 ITHHGHSO02AES CLEAN PREMISES AND EQUIPMENT
13 ITHHAGEL05AES (ENGLISH)WRITE SHORT MESSAGES
14 ITHHCOR01AES WORK WITH COLLEAGUES
15 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
16 ITHHBFOC07AES COMMUNICATE IN THE PHONE
17 ITHHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
18 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
19 ITHHBFO08AES CONDUCT NIGHT AUDIT
20 ITHHBFO04AES MAINTAIN FINANCIAL RECORDS
21 ITHHBFO05AES PROCESS FINANCIAL TRANSACTION
22 ITHHHGFA01AES PROCESS FINANCIAL TRANSACTION

3. SENGGIGI BEACH HOTEL-LOMBOK Page 2
23 ITHHBGSZ405AES PLAN AND PROMOTE TRAINING PROGRAM
24 ITHHBGSZ406AES PLAN A SERIES OF TRAINING PROGRAM
25 ITHHBFOC03AES PROVIDE ACCOMMODATION SERVICE
26 ITHHBFOC09AES PROVIDE CLUB RECEPTION SERVICES
27 ITHHBGEL01AES (ENGLISH) EXCHANGE FAMILIAR INFORMATION IN
THE SPOKEN LANGUAGE
28 ITHHAGE01AES (ENGLISH) FOLLOW AND CARRY OUT SPOKEN
INSTRUCTIONS AND DIRECTIONS IN A NUMBER OF
DIFFERENT SITUATIONS
29 ITHHAGEL01AES (ENGLISH) START UP CONVERSATIONS AND
DEVELOP GOOD RELATIONSHIPS WITH GUEST
30 ITHHAGEL03AES (ENGLISH) CONDUCT SIMPLE CONVERSATIONS IN
THE TELEPHONE
31 ITHHBFOC10AES PROVIDE PORTER SERVICE
FUNCTIONAL UNITS 32 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
33 ITHHGCS03AES DEAL WITH CONFLICT SITUATIONS
34 ITHHGGA02AES PERFORM CLERICAL PROCEDURES
35 ITHHGCT01AES ACCESS AND CLERICAL
36 ITHHGLE01AES MONITOR WORK OPERATIONS
37 ITHHGLE05AES ROSTER STAFF
38 ITHHGLE08AES LEAD AND MANAGE PEOPLE
39 ITHHGLE10AES MANAGE WORKPLACE RELATIONS
40 ITHHGLE11AES MANAGE QUALITY CUSTOMER SERVICE
41 ITHHGLE12AES DEVELOP AND MANAGE STRATEGIES
42 ITHHGLE13AES MANAGE FINANCES WITHIN A BUDGET
43 ITHHGLE14AES PREPARE AND MONITOR BUDGETS
44 ITHHGLE16AES MANAGE PHYSICAL ASSETS
45 ITHHGCT01AES ACCESS AND RETRIEVE COMPUTER DATA

4. SENGGIGI BEACH HOTEL-LOMBOK Page 3
ELECTIVE UNITS 46 ITHHGLE17AES MANAGE AND PURCHASE STOCKS
47 ITHHGCS04AES MAKE PRESENTATIONS
48 ITHHGCS05AES ORGANIZE FUNCTIONS
49 ITHHGCS08AES ESTABLISH AND CONDUCT BUSINESS RELATIONSHIP
50 ITHHGCT03AES DESIGN AND DEVELOP COMPUTER DOCUMENTS,
REPORT AND WORKSHOP
51 ITHHGGS05AES PLAN AND MANAGE MEETINGS
52 ITHHGGS07AES CONTROL AND ORDER STOCK
TOTAL 52
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

5. SENGGIGI BEACH HOTEL-LOMBOK Page 4
2. ASSISTANT FRONT OFFICE
COMPETENCY REQUIREMENTS
JOB TITLE ASSISTANT FRONT OFFICE MANAGER
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
2 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
3 ITHHGHS03AES PROVIDE FIRST AID
4 ITHHGGA01AES COMMUNICATE ON THE TELEPHONE
5 ITHHHCO01AES DEVELOP AND UPDATE HOSPITALITY INDUSTRY
KNOWLEDGE
6 ITHHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
7 ITHHHGHS02AES CLEAN PREMISES AND EQUIPMENT
8 ITHHBFOC01AES RECEIVE AND PROCESS RESERVATIONS
9 ITHHSGEL04AES (ENGLISH) READ INFORMATION TEXTS
10 ITHHBGSZ04AES TRAIN SMALL GROUP
11 ITHHBGSZ03AES REVIEW TRAINING
12 ITHHGHSO02AES CLEAN PREMISES AND EQUIPMENT
13 ITHHAGEL05AES (ENGLISH)WRITE SHORT MESSAGES
14 ITHHCOR01AES WORK WITH COLLEAGUES
15 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
16 ITHHBFOC07AES COMMUNICATE IN THE PHONE
17 ITHHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
18 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
19 ITHHBFO08AES CONDUCT NIGHT AUDIT
20 ITHHBFO04AES MAINTAIN FINANCIAL RECORDS

6. SENGGIGI BEACH HOTEL-LOMBOK Page 5
21 ITHHBFO05AES PROCESS FINANCIAL TRANSACTION
22 ITHHHGFA01AES PROCESS FINANCIAL TRANSACTION
23 ITHHBGSZ405AES PLAN AND PROMOTE TRAINING PROGRAM
24 ITHHBGSZ406AES PLAN A SERIES OF TRAINING PROGRAM
25 ITHHBFOC03AES PROVIDE ACCOMMODATION SERVICE
26 ITHHBFOC09AES PROVIDE CLUB RECEPTION SERVICES
27 ITHHBGEL01AES (ENGLISH) EXCHANGE FAMILIAR INFORMATION IN
THE SPOKEN LANGUAGE
28 ITHHAGE01AES (ENGLISH) FOLLOW AND CARRY OUT SPOKEN
INSTRUCTIONS AND DIRECTIONS IN A NUMBER OF
DIFFERENT SITUATIONS
29 ITHHAGEL01AES (ENGLISH) START UP CONVERSATIONS AND
DEVELOP GOOD RELATIONSHIPS WITH GUEST
30 ITHHAGEL03AES (ENGLISH) CONDUCT SIMPLE CONVERSATIONS IN
THE TELEPHONE
31 ITHHBFOC10AES PROVIDE PORTER SERVICE
FUNCTIONAL UNITS 32 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
33 ITHHGCS03AES DEAL WITH CONFLICT SITUATIONS
34 ITHHGGA02AES PERFORM CLERICAL PROCEDURES
35 ITHHGCT01AES ACCESS AND RETRIEVE COMPUTER DATA
36 ITHHGLE01AES MONITOR WORK OPERATIONS
37 ITHHGLE05AES ROSTER STAFF
38 ITHHGLE08AES LEAD AND MANAGE PEOPLE
39 ITHHGLE10AES MANAGE WORKPLACE RELATIONS
40 ITHHGLE11AES MANAGE QUALITY CUSTOMER SERVICE
41 ITHHGLE12AES DEVELOP AND MANAGE STRATEGIES
42 ITHHGLE13AES MANAGE FINANCES WITHIN A BUDGET

7. SENGGIGI BEACH HOTEL-LOMBOK Page 6
43 ITHHGLE14AES PREPARE AND MONITOR BUDGETS
44 ITHHGLE16AES MANAGE PHYSICAL ASSETS
ELECTIVE UNITS 46 ITHHGLE17AES MANAGE AND PURCHASE STOCKS
TOTAL 45
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

8. SENGGIGI BEACH HOTEL-LOMBOK Page 7
3. NIGHT MANAGER
COMPETENCY REQUIREMENTS
JOB TITLE NIGHT MANAGER
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
2 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
3 ITHHGHS03AES PROVIDE FIRST AID
4 ITHHGGA01AES COMMUNICATE ON THE TELEPHONE
5 ITHHHCO01AES DEVELOP AND UPDATE HOSPITALITY INDUSTRY
KNOWLEDGE
6 ITHHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
7 ITHHBFOC08AES CONDUCT NIGHT AUDIT
8 ITHHBFOC04AES MAINTAIN FINANCIAL RECORDS
9 ITHHBFOC05AES PROCESS FINANCIAL TRANSACTION
10 ITHHBHK02AES CLEAN PREMISES AND EQUIPMENT
11 ITHHGFA02AES MAINTAIN FINANCIAL RECORDS
12 ITHHGFA03AES AUDIT FINANCIAL PROCEDURES
13 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
14 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
15 ITHHGFA01AES PROCESS FINANCIAL TRANSACTIONS
16 ITHHCOR01AES WORK WITH COLLEAGUE
17 ITHHBFOC03AES PROVIDE ACCOMMODATION SERVICE
18 ITHHAGEL05AES (ENGLISH) WRITE SHORT MESSAGE
19 ITHHBFOC01AES RECEIVE AND PROCESS RESERVATIONS
20 ITHHBFOC09AES PROVIDE CLUB RECEPTION SERVICES
21 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
FUNCTIONAL UNITS 22 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
23 ITHHBFOC07AES COMMUNICATE ON THE PHONE
24 ITHHGCS02AES PROMOTE PRODUCTS ON THE PHONE
25 ITHHGCS03AES DEAL WITH CONFLICT SITUATIONS
26 ITHHGGA02AES PERFORM CLERICAL PROCEDURES
27 ITHHGCT01AES ACCESS AND RETRIEVE COMPUTER DATA
28 ITHHSGEL04AES (ENGLISH) READ INFORMATION TEXTS
29 ITHHBGSZ04AES TRAIN SMALL GROUP
30 ITHHBGSZ08AES REVIEW TRAINING
31 ITHHGLE01AES MONITOR WORK OPERATIONS
32 ITHHGLE05AES ROSTER STAFF
33 ITHHGLE08AES LEAD AND MANAGE PEOPLE

9. SENGGIGI BEACH HOTEL-LOMBOK Page 8
34 ITHHGLE10AES MANAGE WORKPLACE RELATIONS
ELECTIVE UNITS 35 ITHH01AES (ENGLISH) EXCHANGE FAMILIAR INFORMATION IN
THE SPOKEN LANGUAGE
36 ITHHAGLE01AES (ENGLISH) FOLLOW AND CARRY OUT SPOKEN
INSTRUCTION AND DIRECTIONS IN A NUMBER OF
DIFFERENT SITUATIONS
37 ITHHAGLE01AES (ENGLISH) START UP CONVERSATIONS AND
DEVELOP GOOD RELATIONSHIPS WITH GUEST
38 ITHHAGLE03AES (ENGLISH) CONDUCT SIMPLE CONVERSATIONS ON
THE TELEPHONE
TOTAL 38
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

10. SENGGIGI BEACH HOTEL-LOMBOK Page 9
4. FRONT OFFICE MANAGER
COMPETENCY REQUIREMENTS
JOB TITLE FRONT OFFICE SECRETARY
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR01AES WORK WITH COLLEAGUE
2 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
3 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
4 ITHHHCO01AES DEVELOPAND UPDATE HOSPITALITYINDUSTRY
KNOWLEDGE
5 ITHHBHKG02AES CLEAN PREMISES AND EQUIPMENT
6 ITHHGCS03AES DEAL WITH CONFLICT SITUATIONS
7 ITHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
8 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
9 ITHHGHS03AES PROVIDE FIRST AID
IMPLEMENT WORKPLACE HEALTH, SAFETY, AND
SECURITY
10 ITHHGLE02AES PROCEDURES
(ENGLISH) EXCHANGE FAMILIAR INFORMATION IN
THE SPOKEN
11 ITHHBGEL01AES LANGUAGE
(ENGLISH) FOLLOW AND CARRY OUT SPOKEN
INSTRUCTIONS AND
12 ITHHAGEL01AES DIRECTIONS IN A NUMBER
OF DIFFERENT SITUATIONS
(ENGLISH) STAR UP CONVERSATIONS AND DEVELOP
GOOD
13 ITHHAGEL01AES RELATIONSHIP WITH GUEST
(ENGLISH) CONDUCT SIMPLE CONVERSATIONS ON
THE
14 ITHHAGEL03AES TELEPHONE
15 ITHHAGEL05AES (ENGLISH) WRITE SHORT MESSAGE
16 ITHHAGEL06AES (ENGLISH) COMPLETE FORMATTED TEXTS
17 ITHHSGEL05AES (ENGLISH) WRITE BUSINESS LETTERS
18 ITHHSGEL04AES (ENGLISH) READ INFORMATION TEXTS
19 ITHHGGA01AES COMMUNICATE ON THE TELEPHONE
20 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
21 ITHHGGA04AES PREPARE BUSINESS DOCUMENTS
FUNCTIONAL UNITS 22 ITHHGGA05AES PLAN AND MANAGE MEETINGS

11. SENGGIGI BEACH HOTEL-LOMBOK Page 10
23 ITHHGCT01AES ACCESS AND RETRIEVE COMPUTER DATA
24 ITHHGCT02AES PROCEDURE DOCUMENT ON COMPUTER
25 ITHHBFOC07AES COMMUNICATE ON THE PHONE
ELECTIVE UNITS 26 ITHHBFOC01AES RECEIVE AND PROCESS RESERVATIONS
27 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
28 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
TOTAL 28
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

12. SENGGIGI BEACH HOTEL-LOMBOK Page 11
5. RESERVATION SUPERVISOR
COMPETENCY REQUIREMENTS
JOB TITLE RESERVATION SUPERVISOR
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
2 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
3 ITHHGHS03AES PROVIDE FIRST AID
4 ITHHGGA03AES COMMUNICATE ON THE TELEPHONE
5 ITHHHCO01AES DEVELOPAND UPDATE HOSPITALITYINDUSTRY
KNOWLEDGE
6 ITHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
7 ITHHBHKG02AES CLEAN PREMISES AND EQUIPMENT
8 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
9 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
10 ITHHCOR01AES WORK WITH COLLEAGUE
11 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
12 ITHHBFOC07AES COMMUNICATE ON THE PHONE
FUNCTIONAL UNITS 13 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
14 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
15 ITHHGCS03AES DEAL WITH CONFLICT SITUATIONS
16 ITHHGGA02AES PERFORM CLERICAL PROCEDURES
17 ITHHGCT01AES ACCESS AND RETRIEVE COMPUTER
18 ITHHSGEL04AES (ENGLISH) READ INFORMATION TEXTS
19 ITHHAGEL05AES (ENGLISH) WRITE SHORT MESSAGE
20 ITHHBGSZ04AES TRAIN SMALL GROUP
21 ITHHBGSZ08AES REVIEW TRAINING
22 ITHHGLE01AES MONITOR WORK OPERATIONS
23 ITHHGLE05AES ROSTER STAFF
24 ITHHGLE08AES LEAD AND MANAGE PEOPLE
25 ITHGLE10AES MANAGE WORKPLACE RELATIONS
26 ITHHBFOC01AES RECEIVE AND PROCESS RESERVATIONS
ELECTIVE UNITS 27 ITHHBFOC02/03AES PROVIDE ACCOMMODATION SERVICE
28 ITHHBFOC09AES PROVIDE CLUB RECEPTION SERVICE
29 ITHHBGEL01AES (ENGLISH) EXCHANGE FAMILIAR INFORMATION IN
THE SPOKEN LANGUAGE
30 ITHHAGEL01AES (ENGLISH) FOLLOW AND CARRY OUT SPOKEN

13. SENGGIGI BEACH HOTEL-LOMBOK Page 12
INSTRUCTION AND DIRECTIONS IN A NUMBER OF
DIFFERENT SITUATIONS
31 ITHHAGEL01AES (ENGLISH) STAR UP CONVERSATIONS AND
DEVELOP GOOD RELATIONSHIP WITH GUEST
32 ITHAGEL03AES (ENGLISH) CONDUCT SIMPLE CONVERSATIONS ON
THE TELEPHONE
TOTAL 32
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

14. SENGGIGI BEACH HOTEL-LOMBOK Page 13
6. RESERVATION CLERK
COMPETENCY REQUIREMENTS
JOB TITLE RESERVATION SUPERVISOR
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
2 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
3 ITHHGHS03AES PROVIDE FIRST AID
4 ITHHGGA03AES COMMUNICATE ON THE TELEPHONE
5 ITHHHCO01AES DEVELOPAND UPDATE HOSPITALITYINDUSTRY
KNOWLEDGE
6 ITHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
7 ITHHBHKG02AES CLEAN PREMISES AND EQUIPMENT
8 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
9 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
10 ITHHCOR01AES WORK WITH COLLEAGUE
11 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
12 ITHHBFOC07AES COMMUNICATE ON THE PHONE
FUNCTIONAL UNITS 13 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
14 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
15 ITHHGCS03AES DEAL WITH CONFLICT SITUATIONS
16 ITHHGGA02AES PERFORM CLERICAL PROCEDURES
17 ITHHGCT01AES ACCESS AND RETRIEVE COMPUTER
18 ITHHSGEL04AES (ENGLISH) READ INFORMATION TEXTS
19 ITHHAGEL05AES (ENGLISH) WRITE SHORT MESSAGE
20 ITHHBGSZ04AES TRAIN SMALL GROUP
21 ITHHBGSZ08AES REVIEW TRAINING
22 ITHHGLE01AES MONITOR WORK OPERATIONS
23 ITHHGLE05AES ROSTER STAFF
24 ITHHGLE08AES LEAD AND MANAGE PEOPLE
25 ITHGLE10AES MANAGE WORKPLACE RELATIONS
26 ITHHBFOC01AES RECEIVE AND PROCESS RESERVATIONS
ELECTIVE UNITS 27 ITHHBFOC02/03AES PROVIDE ACCOMMODATION SERVICE
28 ITHHBFOC09AES PROVIDE CLUB RECEPTION SERVICE
29 ITHHBGEL01AES (ENGLISH) EXCHANGE FAMILIAR INFORMATION IN
THE SPOKEN LANGUAGE
30 ITHHAGEL01AES (ENGLISH) FOLLOW AND CARRY OUT SPOKEN

15. SENGGIGI BEACH HOTEL-LOMBOK Page 14
INSTRUCTION AND DIRECTIONS IN A NUMBER OF
DIFFERENT SITUATIONS
31 ITHHAGEL01AES (ENGLISH) STAR UP CONVERSATIONS AND
DEVELOP GOOD RELATIONSHIP WITH GUEST
32 ITHAGEL03AES (ENGLISH) CONDUCT SIMPLE CONVERSATIONS ON
THE TELEPHONE
TOTAL 32
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

16. SENGGIGI BEACH HOTEL-LOMBOK Page 15
7. GSA SUPERVISOR
COMPETENCY REQUIREMENTS
JOB TITLE GSA SUPERVISOR
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
2 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
3 ITHHGHS03AES PROVIDE FIRST AID
4 ITHHGGA03AES COMMUNICATE ON THE TELEPHONE
5 ITHHHCO01AES DEVELOPAND UPDATE HOSPITALITYINDUSTRY
KNOWLEDGE
6 ITHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
7 ITHHGCS01AES CONDUCT NIGHT AUDIT
8 ITHHBFOC04AES MAINTAIN FINANCIAL RECORDS
9 ITHHBFOC05AES PROCESS FINANCIAL TRANSACTIONS
10 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
11 ITHHBFOC04AES MAINTAIN FINANCIAL RECORDS
12 ITHHGFA03AES AUDIT FINANCIAL PROCEDURES
13 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
14 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
15 ITHHBFOC05AES PROCESS FINANCIAL TRANSACTIONS
16 ITHHCOR01AES WORK WITH COLLEAGUE
FUNCTIONAL UNITS 17 ITHHBFOC02/03AES PROVIDE ACCOMMODATION SERVICE
18 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
19 ITHHBFOC07AES COMMUNICATE ON THE PHONE
20 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
21 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
22 ITHHGCS03AES DEAL WITH CONFLICT SITUATIONS
23 ITHHGGA02AES PERFORM CLERICAL PROCEDURES
24 ITHHGCT01AES ACCESS AND RETRIEVE COMPUTER DATA
25 ITHHSGEL04AES READ INFORMATION TEXTS
26 ITHHAGEL05AE WRITE SHORT MESSAGES
27 ITHHBGSZ04AES TRAIN SMALL GROUP
28 ITHHBGSZ08AES REVIEW TRAINING
29 ITHHGLE01AES MONITOR WORK OPERATIONS
30 ITHHGLE05AES ROSTER STAFF
31 ITHHGLE08AES LEAD AND MANAGE PEOPLE
32 ITHHGLE10AES MANAGE WORKPLACE RELATIONS
ELECTIVE UNITS 33 ITHHBFOC01AES RECEIVE AND PROCESS RESERVATIONS
34 ITHHBFOC09AES PROVIDE CLUB RECEPTION SERVICE

17. SENGGIGI BEACH HOTEL-LOMBOK Page 16
35 ITHHBGEL01AES EXCHANGE FAMILIAR INFORMATION IN THE
SPOKEN LANGUAGE
36 ITHHAGEL01AES FOLLOW AND CARRY OUT SPOKEN INSTRUCTION
AND DIRECTIONS IN A NUMBER OF DIFFERENT
SITUATIONS
37 ITHHAGEL01AES STAR UP CONVERSATIONS AND DEVELOP GOOD
RELATIONSHIP WITH GUEST
38 ITHAGEL03AES CONDUCT SIMPLE CONVERSATIONS ON THE
TELEPHONE
TOTAL 38
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

18. SENGGIGI BEACH HOTEL-LOMBOK Page 17
8. GSA CLERK
COMPETENCY REQUIREMENTS
JOB TITLE GSA CLERK
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
2 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
3 ITHHGHS03AES PROVIDE FIRST AID
4 ITHHGGA03AES COMMUNICATE ON THE TELEPHONE
5 ITHHHCO01AES DEVELOPAND UPDATE HOSPITALITYINDUSTRY
KNOWLEDGE
6 ITHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
7 ITHHCOR01AES WORK WITH COLLEAGUE
8 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
FUNCTIONAL UNITS 9 ITHHBFOC02/03AES PROVIDE ACCOMMODATION SERVICE
10 ITHHBFOC04AES MAINTAIN FINANCIAL RECORDS
11 ITHHBFOC05AES PROCESS FINANCIAL TRANSACTIONS
12 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
13 ITHHBFOC07AES COMMUNICATE ON THE PHONE
14 ITHHGCS01AES CONDUCT NIGHT AUDIT
15 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
16 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
17 ITHHGCS03AES DEAL WITH CONFLICT SITUATIONS
18 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
19 ITHHGGA02AES PERFORM CLERICAL PROCEDURES
20 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
21 ITHHBFOC05AES PROCESS FINANCIAL TRANSACTIONS
22 ITHHBFOC04AES MAINTAIN FINANCIAL RECORDS
23 ITHHGFA03AES AUDIT FINANCIAL PROCEDURES
24 ITHHGCT01AES ACCESS AND RETRIEVE COMPUTER DATA
25 ITHHSGEL04AES READ INFORMATION TEXTS
26 ITHHAGEL05AE WRITE SHORT MESSAGES
ELECTIVE UNITS 27 ITHHBFOC01AES RECEIVE AND PROCESS RESERVATIONS
28 ITHHBFOC09AES PROVIDE CLUB RECEPTION SERVICE
29 ITHHBGEL01AES EXCHANGE FAMILIAR INFORMATION IN THE
SPOKEN LANGUAGE
30 ITHHAGEL01AES FOLLOW AND CARRY OUT SPOKEN INSTRUCTION
AND DIRECTIONS IN A NUMBER OF DIFFERENT

19. SENGGIGI BEACH HOTEL-LOMBOK Page 18
SITUATIONS
31 ITHHAGEL01AES STAR UP CONVERSATIONS AND DEVELOP GOOD
RELATIONSHIP WITH GUEST
32 ITHAGEL03AES CONDUCT SIMPLE CONVERSATIONS ON THE
TELEPHONE
TOTAL 32
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

20. SENGGIGI BEACH HOTEL-LOMBOK Page 19
9. AIRPORT DISPATCHER
COMPETENCY REQUIREMENTS
JOB TITLE AIRPORT DISPATCHER
KEY
COMPETENCIES
NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
2 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
3 ITHHGHS03AES PROVIDE FIRST AID
4 ITHHGGA03AES COMMUNICATE ON THE TELEPHONE
5 ITHHHCO01AES DEVELOP AND UPDATE HOSPITALITY INDUSTRY
KNOWLEDGE
6 ITHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
7 ITHHCOR01AES WORK WITH COLLEAGUE
8 ITHHBHKGS02AES CLEAN PREMISES AND EQUIPMENT
9 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
10 ITHHBFOC07AES COMMUNICATE ON THE PHONE
FUNCTIONAL UNITS 11 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
12 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
13 ITHHGCS03AES DEAL WITH CONFLICT SITUATIONS
14 ITHHBHKGS02AES CLEAN PREMISES AND EQUIPMENT
15 ITHHGGA02AES PERFORM CLERICAL PROCEDURES
16 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
17 ITHHGCT01AES ACCESS AND RETRIEVE COMPUTER
18 ITHHSGEL04AES READ INFORMATION TEXTS
19 ITHHAGEL05AES WRITE SHORT MESSAGES
ELECTIVE UNITS 20 ITHHBFOC01AES RECEIVE AND PROCESS RESERVATIONS
21 ITHHBFOC02/03AES PROVIDE ACCOMMODATION SERVICE
22 ITHHBFOC09AES PROVIDE CLUB RECEPTION SERVICES

21. SENGGIGI BEACH HOTEL-LOMBOK Page 20
23 ITHHBGEL01AES EXCHANGE FAMILIAR INFORMATION IN THE
SPOKEN LANGUAGE
24 ITHHAGEL01AES FOLLOW AND CARRY OUT SPOKEN INSTRUCTION
AND DIRECTIONS IN A NUMBER OF DIFFERENT
SITUATIONS
25 ITHAGEL03AES START UP CONVERSATIONS AND DEVELOP GOOD
RELATIONSHIP WITH GUEST
26 ITHAGEL03AES CONDUCT SIMPLE CONVERSATIONS ON THE
TELEPHONE
TOTAL 26
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

22. SENGGIGI BEACH HOTEL-LOMBOK Page 21
10. TELEPHONE OPERATOR
COMPETENCY REQUIREMENTS
JOB TITLE TELEPHONE OPERATOR SUPERVISOR
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR01AES WORK WITH COLLEAGUE
2 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
3 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
4 ITHHHCO01AES DEVELOPAND UPDATE HOSPITALITYINDUSTRY
KNOWLEDGE
5 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
6 ITHHGHS03AES PROVIDE FIRST AID
7 ITHHGGA07AES COMMUNICATE ON THE PHONE
FUNCTIONAL UNITS 8 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
9 ITHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
10 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
11 ITHHGGA01AES COMMUNICATE ON THE TELEPHONE
12 ITHHGCT01AES ACCESS AND RETRIEVE COMPUTER DATA
13 ITHHSGEL04AES READ INFORMATION TEXTS
14 ITHHAGEL05AE WRITE SHORT MESSAGES
15 ITHHBGSZ04AES TRAIN SMALL GROUP
16 ITHHBGSZ08AES REVIEW TRAINING
17 ITHHGLE01AES MONITOR WORK OPERATIONS
18 ITHHGLE05AES ROSTER STAFF
19 ITHHGLE08AES LEAD AND MANAGE PEOPLE
20 ITHHGLE10AES MANAGE WORKPLACE RELATIONS
ELECTIVE UNITS 21 ITHHBFOC01AES RECEIVE AND PROCESS RESERVATIONS
22 ITHHBFOC02/03AES PROVIDE ACCOMMODATION SERVICE
23 ITHHGGA02AES PERFORM CLERICAL PROCEDURES
24 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
TOTAL 24
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

23. SENGGIGI BEACH HOTEL-LOMBOK Page 22
11. TELEPHONE OPERATOR
COMPETENCY REQUIREMENTS
JOB TITLE TELEPHONE OPERATOR
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR01AES WORK WITH COLLEAGUE
2 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
3 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
4 ITHHHCO01AES DEVELOPAND UPDATE HOSPITALITYINDUSTRY
KNOWLEDGE
5 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
6 ITHHGHS03AES PROVIDE FIRST AID
FUNCTIONAL UNITS 7 ITHHGGA07AES COMMUNICATE ON THE PHONE
8 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
9 ITHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
10 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
11 ITHHGGA01AES COMMUNICATE ON THE TELEPHONE
12 ITHHGCT01AES ACCESS AND RETRIEVE COMPUTER DATA
13 ITHHSGEL04AES READ INFORMATION TEXTS
14 ITHHAGEL05AE WRITE SHORT MESSAGES
ELECTIVE UNITS 15 ITHHBFOC01AES RECEIVE AND PROCESS RESERVATIONS
16 ITHHBFOC02/03AES PROVIDE ACCOMMODATION SERVICE
17 ITHHGCT02AES {PRODUCE DOCUMENT ON COMPUTER
18 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
TOTAL 18
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

24. SENGGIGI BEACH HOTEL-LOMBOK Page 23
12. FLOOR CUSTOMER SERVICE
COMPETENCY REQUIREMENTS
JOB TITLE FLOOR CUSTOMERS SERVICE
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR01AES WORK WITH COLLEAGUE AND CUSTOMERS
2 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
3 ITHHGHS03AES PROCEDURES
DEVELOPAND UPDATE HOSPITALITY INDUSTRY
4 ITHHHCO01AES KNOWLEDGE
5 ITHHBFOC03AES PROVIDE ACCOMMODATION & RECEPTION
SERVICES
6 ITHHSGEL03AES DEALING WITH COMPLAINT
7 ITHHBFOC01AES RECEIPT AND PROCESS RESERVATIONS
FUNCTIONAL UNITS 8 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
(ENGLISH) START UP CONVERSATIONS AND
DEVELOP
9 ITHHAGEL02AES GOOD
RELATIONSHIPS WITH GUEST
10 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
11 ITHHBFOC07AES COMMUNICATE ON THE TELEPHONE
12 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
13 ITHHGCS02AES PROMOTE PRODUCT AND SERVICE TO CUSTOMERS
14 ITHHGCT01AES ACCESS AND RETRIEVE COMPUTER DATA
15 ITHHGCT02AES PRODUCE DOCUMENTS ON COMPUTER
(ENGLISH) CONDUCT SIMPLE CONVERSATIONS ON
16 ITHHAGEL03AES THE TELEPHONE
17 ITHHAGEL05AES WRITE SHORT MESSAGE
(ENGLISH) EXCHANGE FAMILIAR INFORMATION IN
THE
18 ITHHBGEL01AES SPOKEN
LANGUAGE
ELECTIVE UNITS 19 ITHHBGCS03AES DEAL WITH CONFLICT SITUATION
20 ITHHSGEL03AES (ENGLISH) DEALING WITH COMPLAINTS
TOTAL 20
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

25. SENGGIGI BEACH HOTEL-LOMBOK Page 24
13. BELL CAPTAIN
COMPETENCY REQUIREMENTS
JOB TITLE BELL CAPTAIN
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 THHCOR01AES WORK WITH COLLEAGUE
2 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
3 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
4 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
5 ITHHBHKGS02AES CLEAN PREMISES AND EQUIPMENT
6 ITHHGHS03AES PROVIDE FIRST AID
7 ITHHSGEL04AES READ INFORMATION TEXTS
8 ITHHAGEL05AE WRITE SHORT MESSAGES
9 ITHHBFOC10AES PROVIDE PORTER SERVICE
FUNCTIONAL UNITS 10 THHGLE05AES ROSTER STAFF
11 ITHHGLE06AES MONITOR STAFF PERFORMANCE
12 ITHHGLE08AES LEAD AND MANAGE PEOPLE
13 ITHHGLE09AES MANAGE WORKPLACE DIVERSITY
14 ITHHGLE10AES MANAGE WORKPLACE RELATIONS COLLEAGUES
15 ITHHBGSZ04AES TRAIN SMALL GROUP
16 ITHHBHKGS02AES CLEAN PREMISES AND EQUIPMENT
17 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
18 ITHHGCS03AES DEAL WITH CONFLICT SITUATIONS
19 ITHAGEL03AES CONDUCT SIMPLE CONVERSATIONS ON THE
TELEPHONE
20 ITHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
21 ITHHGLE04AES ESTABLISH AND MAINTAIN A SAFE AND SECURE
WORK PLACE
ELECTIVE UNITS 22 ITHHBFOC07AES COMMUNICATE ON THE PHONE
23 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
24 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
25 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
26 ITHHSGEL03AES DEALING WITH COMPLAINTS
TOTAL 26
EFFECTIVE DATE : MARET 2012
PREPARED BY : FORNT OFFICE/ 2012

26. SENGGIGI BEACH HOTEL-LOMBOK Page 25
14. BELL BOY
COMPETENCY REQUIREMENTS
JOB TITLE BELL BOY
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 THHCOR01AES WORK WITH COLLEAGUE
2 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
3 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
4 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
5 ITHHGHS03AES PROVIDE FIRST AIDCLEAN PREMISES AND
EQUIPMENT
6 ITHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
FUNCTIONAL UNITS 7 ITHHBFOC07AES COMMUNICATE ON THE PHONE
8 ITHHBHKGS02AES CLEAN PREMISES AND EQUIPMENT
9 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
10 ITHHGCS03AES DEAL WITH CONFLICT SITUATIONS
11 ITHAGEL03AES CONDUCT SIMPLE CONVERSATIONS ON THE
TELEPHONE
12 ITHHSGEL04AES READ INFORMATION TEXTS
13 ITHHAGEL05AE WRITE SHORT MESSAGES
14 ITHHBFOC10AES PROVIDE PORTER SERVICE
ELECTIVE UNITS 15 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
16 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
17 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
18 ITHHSGEL03AES DEALING WITH COMPLAINTS
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

27. SENGGIGI BEACH HOTEL-LOMBOK Page 26
15. DRIVER SUPERVISOR
COMPETENCY REQUIREMENTS
JOB TITLE DRIVER SUPERVISOR
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHAGEL05AES (ENGLISH) WRITE SHORT
2 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
3 ITHHCOR01AES WORK WITH COLLEAGUE
4 ITHHGGA03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES COMMUNICATE ON THE TELEPHONE
5 ITHHHCO01AES DEVELOP AND UPDATE HOSPITALITY INDUSTRY
KNOWLEDGE
6 ITHHGHS03AES PROVIDE FIRST AID
7 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
8 ITHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
9 ITHHBFOC10AES PROVIDE PORTER SERVICE
FUNCTIONAL UNITS 10 ITHHGLE05AES ROSTER STAFF
11 ITHHGLE06AES MONITOR STAFF PERFORMANCE
12 ITHHGLE08AES LEAD AND MANAGE PEOPLE
13 ITHHGLE09AES MANAGE WORKPLACE DIVERSITY
14 ITHHGLE10AES MANAGE WORKPLACE RELATIONS COLLEAGUES
15 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
16 ITHHBFOC07AES COMMUNICATE ON THE PHONE
17 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
18 ITHHAGEL01AES (ENGLISH) STAR UP CONVERSATIONS AND DEVELOP
GOOD RELATIONSHIP WITH GUEST
19 ITHAGEL03AES (ENGLISH) CONDUCT SIMPLE CONVERSATIONS ON
THE TELEPHONE
ELECTIVE UNITS 20 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
21 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
22 ITHHBGEL01AES (ENGLISH) EXCHANGE FAMILIAR INFORMATION IN
THE SPOKEN LANGUAGE
23 ITHHAGEL01AES (ENGLISH) FOLLOW AND CARRY OUT SPOKEN
INSTRUCTION AND DIRECTIONS IN A NUMBER OF
DIFFERENT SITUATIONS
TOTAL 23
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012

28. SENGGIGI BEACH HOTEL-LOMBOK Page 27
16. DRIVER
COMPETENCY REQUIREMENTS
JOB TITLE DRIVER
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR01AES WORK WITH COLLEAGUE
2 ITHHGGA03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
3 ITHHHCO01AES DEVELOPAND UPDATE HOSPITALITYINDUSTRY
KNOWLEDGE
4 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
5 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
6 ITHHBFOC07AES COMMUNICATE ON THE PHONE PROVIDE FIRST AID
FUNCTIONAL UNITS 7 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
8 ITHHGHS01AES FOLLOW WORKPLACE HYGIENE PROCEDURES
9 ITHHGHS02AES CLEAN PREMISES AND EQUIPMENT
10 ITHHGHS03AES PROVIDE FIRST AID
11 ITHHAGEL05AES WRITE SHORT MESSAGE
12 ITHAGEL03AES STAR UP CONVERSATIONS AND DEVELOP GOOD
RELATIONSHIP WITH GUEST
13 ITHAGEL03AES CONDUCT SIMPLE CONVERSATIONS ON THE
TELEPHONE
ELECTIVE UNITS 14 ITHHBFOC10AES PROVIDE PORTER SERVICE
15 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
16 ITHHGCS02AES PROMOTE PRODUCTS AND SERVICES TO
CUSTOMERS
17 ITHHBGEL01AES EXCHANGE FAMILIAR INFORMATION IN THE
SPOKEN LANGUAGE
18 ITHHADGEL01AES IN A NUMBER OF DIFFERENT SITUATION
TOTAL 18
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/ 2012