1. Section 7. Front Office Department – POOL VILLA CLUB
1. RESERVATION SUPERVISOR ............................................................................................................1
2. BELLMAN..............................................................................................................................................2
3. CLUBHOSTESS/CLUBHOSTS .............................................................................................................3
2. SENGGIGI BEACH HOTEL-LOMBOK Page 1
1. RESERVATION SUPERVISOR
COMPETENCY REQUIREMENTS
JOB TITLE POSITION
RESERVATION SUPERVISOR
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR01AES WORK WITH COLLEAGUE AND CUSTOMERS
2 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
FOLLOW HEALTH. SAFETY & SECURITY
3 ITHHCOR03AES PROCEDURES
DEVELOPAND UPDATE HOSPITALITY
INDUSTRY
4 ITHHCO01AES KNOWLEDGE
(ENGLISH)EXCHANGEFAMILIAR
INFORMATIONIN
5 ITHHBGEL01AES THE SPOKEN LANGUAGE
6 ITHHAGEL05AES (ENGLISH)WRITE SHORT MESSAGE
7 ITHHBFOC03AES PROVIDE ACCOMMODATION SERVICE
8 ITHHBFOC05AES PROCESS FINANCIALTRANSACTION
PROMOTE PRODUCT AND SERVICES TO
9 ITHHGCS02AES CUSTOMERS
10 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
11 ITHHGGA01AES COMMUNICATE ON THE TELEPHONE
12 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
13 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
14 ITHHGCT01AES ACCSESS AND RETRIVE COMPUTER DATA
15 ITHHGCT02AES PRODUCE DOCUMENTS ON COMPUTER
FUNCTIONAL UNITS 17
20
ITHHBFO01AES
ITHHGEL01AES
RECEIVE AND PROCESS RESERVATIONS
(ENGLISH) FOLLOW AND CARRY-OUT SPOKEN
INTRUCTIONS AND DIRECTION IN A NUMBER
OF DIFFERENT SITUATION
22 ITTHAGEL06AES (ENGLISH) COMPLETE FORMATTED TEXT
ELECTIVE UNITS 24 ITHHBGSZ04AES TRAIN SMALL GROUP
25 ITHHGCS06AES PLAN AND IMPLEMENT SALES ACTIVITIES
26 ITHHGFA04AES PREPARE FINANCIAL STATEMENTS
TOTAL 26
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/PVM
3. SENGGIGI BEACH HOTEL-LOMBOK Page 2
2. BELLMAN
COMPETENCY REQUIREMENTS
JOB TITLE POSITION
BELLMAN
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR01AES WORK WITH COLLEAGUE AND CUSTOMERS
2 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
3 ITHHCOR03AES FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
DEVELOPAND UPDATE HOSPITALITY INDUSTRY
4 ITHHHCO01AES KNOWLEDGE
(ENGLISH)EXCHANGE FAMILIAR INFORMATION THE
5 ITHHBGEL05AES SPOKEN LANGUAGE
6 ITHHAGEL05AES SPOKEN LANGUAGE
FUNCTIONAL UNITS 7 ITHHBFOC06AES PERFORM CLERICAL PROCEDURES
8 ITHHGCS02AES PROMOTE PRODUCT AND SERVICE TO CUSTOMERS
9 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
10 ITHHGGA01AES COMMUNICATE ON THE TELEPHONE
11 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
12 ITHHGCT01AES ACCES AND RETRIEVE COMPUTER DATA
13 ITHHBHKG01AES PROVIDE HOUSEKEEPING SERVICE TO GUEST
14 ITHHGCT02AES PRODUCE DECUMENT ON COMPUTER
ELECYIVE UNITS 15 ITHHBGEL01AES (ENGLISH) EXCHANGE FAMILIAR INFORMATIONIN
THE SPOKEN LANGUAGE
TOTAL 15
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE / PVM
4. SENGGIGI BEACH HOTEL-LOMBOK Page 3
3. CLUBHOSTESS/CLUBHOSTS
COMPETENCY REQUIREMENTS
JOB TITLE CLUBHOSTESS/CLUBHOSTS
KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS
GENERAL UNITS 1 ITHHCOR01AES WORK WITH COLLEAGUE AND CUSTOMERS
2 ITHHCOR02AES WORK IN SOCIALLY DIVERSE ENVIRONMENT
FOLLOW HEALTH, SAFETY AND SECURITY
3 ITHHCOR03AES PROCEDURES
DEVELOPAND UPDATE HOSPITALITY
4 ITHHHCO01AES INDUSTRY KNOWLEDGE
(ENGLISH)EXCHANGE FAMILIAR INFORMATION
5 ITHHBGEL01AES THE SPOKEN LANGUAGE
6 ITHHAGEL05AES (ENGLISH)WRITE SHORT MESSAGE
FUNCTIONAL UNITS 7 ITHHBFOC03AES PROVIDE ACCOMMODATION SERVICES
8 ITHHBFOC05AES PROCESS FINANCIAL TRANSACTION PROMOTE
PRODUCT AND SERVICE TO CUSTOMERS
9 ITHHGCS02AES CUSTOMERS
10 ITHHGCS01AES DEVELOP AND UPDATE LOCAL KNOWLEDGE
11 ITHHGGA01AES COMMUNICATE ON THE TELEPHONE
12 ITHHGGA02AES PERFORM CLERICAL PROCEDURES
13 ITHHGGA03AES SOURCE AND PRESENT INFORMATION
14 ITHHGCT01AES ACCSESS AND RETRIEVE COMPUTER DATA
15 ITHHGCT02AES PRODUCE DOCUMENTS ON COMPUTER PROVIDE
HOUSEKEEPING SERVICES TO
ELECTIVE UNITS 16 ITHHBHKG01AES GUEST
17 ITHHBFOC01AES RECEIVE AND PROCESS RESERVATION
18 ITHHBFBS03AES PROVIDE FOOD & BEVERAGE SERVICES
19 ITHHAGEL06AES COMPLETE FORMATTED TEXTS
TOTAL 19
EFFECTIVE DATE : MARET 2012
PREPARED BY : FRONT OFFICE/PVM
