Real Estate Agents: 7 No-Brainers to Improve Your Client Experiece
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Real estate agents, there's no on/off switch to help you deliver an excellent client experience. But, there are a handful of quick-fixes that produce impressive, long-term results. These are the slides from a webinar hosted by Laura Monroe of Inman News and Jenna Weinerman, Marketing Director of Updater. Together, they shared how 7 simple no-brainers can improve your clients' end-to-end journey with you, help you retain current clients, and easily-facilitate referrals.
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The document provides 9 lessons for entrepreneurs that are not typically taught in business school. The lessons are: 1) It takes five contacts to properly apologize to a disappointed customer; 2) Having the strongest understanding of reality and taking decisive action leads to victory; 3) Core company values should guide decision making; 4) Email is not an effective communication tool; 5) Pay yourself well and don't be afraid to pay others more; 6) Focus on when tasks will be done, not just deciding what to do; 7) Good ideas rarely come from the office; 8) Don't follow competitors but be aware of them; 9) Some level of dishonesty is typically involved when negotiating and selling.
The Dreaded BAD Agent Review
The North Pointe Office of Berkshire Hathaway HomeServices Homesale Realty's monthly LIVE in-person/Zoom office meeting covering the following topics: 1. Moove Guru, 2. Inflation concerns with consumers, 3. The Dreaded BAD Agent Review
Making your own testimonial phone videos
Making your own testimonial phone videosTommi Murshed-Parish - Video Testimonials Jedi, Elevate Your Close Rate
This document provides guidance on creating DIY testimonial videos for small businesses to build trust with potential customers. It recommends asking for client testimonials shortly after completing a job while the positive experience is still fresh. The guide outlines how to film the testimonials, including positioning the camera vertically, giving clients space if they gesture with their hands, and asking questions about how they feel and would recommend the business. It also advises keeping the videos under 90 seconds and editing them together to create a persuasive highlights reel to upload to YouTube and showcase on the business's website and social media channels.Get A Rate Home Loans Buyer Kit
Get A Rate Home Loans' Buyer Kit is a simple and comprehensive guide for home buyers. They can learn about home buying do's and don'ts, what to expect during the process, benefits of working with a NJ Direct Lender, real estate terms and other available resources to help them through the process.
The Detractor Opportunity: How to Win Over Critics and Improve Customer Exper...
Unhappy customers may be a challenge to deal with, but they also represent some of your greatest opportunities for improvement. Winning over detractors can transform customer loyalty and ROI. Are you ready to listen up?
Guide to Reviews on Social Media
Reviews often get ignored, but considering that 93% of Millennials check them prior to making a purchase decision, can you really afford to? In this presentation we discuss how to get more reviews, how to respond to reviews, and some metrics you might want to use for reporting.
3 Opening Phrases to Never Use
When making sales calls, most sales professionals use the same, tired and ineffective openers. Learn the 3 you should be avoiding at all costs.
Improving Your Selling Skills
Basic selling skills is necessary of people in all walks of life. Our sales training program focuses on effective selling skills. Salesmanship is a skill that can be developed through the learning of good selling techniques.
Sales insider issue 3
The document discusses time management and sales techniques. It provides tips for prioritizing urgent vs important tasks, asking questions to understand customer needs, offering solutions to problems, negotiating effectively, and using limited-time offers to encourage immediate action. It also shares ideas for new mobile phone services and recognizes top-performing salespeople for their achievements.
2011 Legal Issues & Risk Management Strategies for Kitchen, Bath & Design Ind...
2011 Legal Issues & Risk Management Strategies for Kitchen, Bath & Design Ind...Law Offices of Peter J. Lamont & Associates
This document summarizes a presentation about legal issues and risk management strategies for kitchen, bath, and design industries. It discusses the benefits of successful risk management, including achieving objectives, avoiding damages, and becoming profitable. It provides tips for limiting scope of work, understanding contracts, using checklists, dealing with problem customers, properly hiring subcontractors, and aggressive collections. The presentation emphasizes defining scope, understanding indemnification clauses, and following procedures to reduce risk and liability.5 Steps for Handling an Angry Caller in the Call Center
The document provides 5 steps for call center representatives to handle angry callers: 1) Listen to the caller vent without interrupting; 2) Remain calm by using an even tone and putting yourself in their shoes; 3) Repeat the main points of the caller's issue to show you are listening and give them time to calm down; 4) Avoid putting the caller on hold as it may increase their frustration; 5) Make the caller happy by giving options, offering refunds or vouchers, going the extra mile, and putting a smile on their face before ending the call. Following these techniques can help resolve issues, improve customer satisfaction, and reduce call times.
Dlc Homebuyers Guide
The document is a guide for financing a home that provides information on:
1) The process and team members involved in financing a home including the mortgage broker, realtor, lawyers, and home inspectors.
2) The types of mortgages including closed and open mortgages.
3) What is considered in a mortgage application including income, credit history, and required documents.
4) The differences between a conventional and high ratio mortgage.
5) Estimated closing costs such as property transfer tax, legal fees, and more.
6) Special financing programs such as purchasing with improvements or 0% down payment programs.
Why customers matters
Clients want to place confidence in your salespeople’s ability to identify and represent solutions accurately. To them, your salespeople are the company. They want the right solution and they want it delivered as promised. Therefore, you should strive to make the best impression in the field.
Sales training
The document provides information on sales, including definitions of a sale, different types of salespeople, selling to different personality styles, and the 7 stages of the sales cycle. It discusses prospecting, planning and preparation, qualifying prospects, setting appointments, presentations, addressing objections, closing the sale, and follow ups. The key aspects covered are defining a sale, outlining 5 types of salespeople, describing 4 different buyer personality styles and how to handle each, and explaining the 7 stages of the sales cycle from prospecting to follow ups.
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How To Thrive As A Property Management Professional In A Competitive Market.pdf
How To Thrive As A Property Management Professional In A Competitive Market.pdf
The Detractor Opportunity: How to Win Over Critics and Improve Customer Exper...
The Detractor Opportunity: How to Win Over Critics and Improve Customer Exper...
2011 Legal Issues & Risk Management Strategies for Kitchen, Bath & Design Ind...
2011 Legal Issues & Risk Management Strategies for Kitchen, Bath & Design Ind...
5 Steps for Handling an Angry Caller in the Call Center
5 Steps for Handling an Angry Caller in the Call Center
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Anilesh Ahuja Pioneering a Paradigm Shift in Real Estate Success.pptx
Anilesh Ahuja journey is a testament to the power of vision, resilience, and unwavering determination. As a visionary leader, he continues to inspire and empower others to dream big and challenge the status quo. His legacy extends far beyond the realm of real estate, leaving an indelible mark on the industry and the world at large.
原版制作(Greenwich毕业证书)格林威治大学毕业证PDF成绩单一模一样
学校原件一模一样【微信：741003700 】《(Greenwich毕业证书)格林威治大学毕业证PDF成绩单》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
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Kumar Codename Fireworks at Hadapsar Link Road, Pune - PDF.pdf
Codename Fireworks developed by Kumar Properties is a new residential development that offers 2/3 BHK premium residences with easy access to proposed ring road, airport, metro station.
For More Details:
Visit Here: kumar.developerprojects.com
BEST FARMLAND FOR SALE | FARM PLOTS NEAR BANGALORE | KANAKAPURA | CHICKKABALP...
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welcome to knox groups real estate company in Bangalore. best farm land for sale near Bangalore and madhugiri . Managed farmland near Kanakapura and Chickkabalapur get know more details about the projects .Knox groups is a leading real estate company dedicated to helping individuals and businesses navigate the dynamic real estate market. With our extensive knowledge, experience, and commitment to excellence, we deliver exceptional results for our clients. Discover the perfect foundation for your agricultural aspirations with KNOX Groups' prime farm lands. These aren't just plots; they're the fertile grounds where vibrant crops flourish, livestock thrives, and unique agricultural ventures come to life. At KNOX, we go beyond selling land we curate sustainable ecosystems, ensuring that your journey toward agricultural success is seamless and prosperous.Living in an UBER World - June '24 Sales Meeting
June 2024 Lancaster County Sales Meeting for Berkshire Hathaway HomeServices Homesale Realty covering the following topics: 1. VA Suspends Buyer Agent Payment Plan (article), 2. Frequently Used Terms in title, 3. Zillow Showcase Overview, 4. QuickBuy commission promotion, 5. Documenting Cooperative Compensation, 6. NAR's Code of Ethics - Mass Media Solicitations, 7. Is it really cheaper to rent? 8. Do's and Don't's when Terminating the Agreement of Sale, 9. Living in an UBER World
Stark Builders: Where Quality Meets Craftsmanship!
At Stark Builders our vision is to redefine the renovation experience by combining both stunning design and high quality construction skills. We believe that by delivering both these key aspects together we are able to achieve incredible results for our clients and ensure every project reflects their vision and enhances their lifestyle.
Although we are not all related by blood we have created a team of highly professional and hardworking individuals who share the common goal of delivering beautiful and functional renovated spaces. Our tight nit team are able to work together in a way where we pour our passion into each and every project as we have a love for what we do. Building is our life.
SVN Live 6.17.24 Weekly Property Broadcast
The SVN® organization shares a portion of their new weekly listings via their SVN Live® Weekly Property Broadcast. Visit https://svn.com/svn-live/ if you would like to attend our weekly call, which we open up to the brokerage community.
AVRUPA KONUTLARI ESENTEPE - ENGLISH - Listing Turkey
Looking for a new home in Istanbul? Look no further than Avrupa Konutlari Esentepe! Our beautifully designed homes provide the perfect blend of luxury and comfort, making them the perfect choice for anyone looking for a high-quality home in the city.
With a wide range of apartment types available, from 1+1 to 4+1, we have something to suit every need and budget. Each apartment is designed with attention to detail and features spacious and bright living areas, making them the perfect place to relax and unwind after a long day.
One of the things that sets Avrupa Konutlari Esentepe apart from other developments is our focus on creating a community that is both comfortable and convenient. Our homes are surrounded by lush green spaces, perfect for enjoying a peaceful stroll or having a picnic with friends and family. Additionally, our complex includes a variety of social and recreational amenities, such as swimming pools, sports fields, and playgrounds, making it easy for residents to stay active and socialize with their neighbors.
https://listingturkey.com/property/avrupa-konutlari-esentepe/
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Real Estate Agents: 7 No-Brainers to Improve Your Client Experiece
- 1. 7 No-Brainers to Improve Your Client Experience Laura Monroe @InmanNews Jenna Weinerman @Updater
- 2. What’s Updater? We save your clients:
- 3. What does this do?
- 4. What do these companies do?
- 7. How do you get repeats and referrals?
- 8. But…
- 9. First, what’s a client experience? The sum of all experiences a client has with you: from the first phone call to moving day.
- 10. 7 no-brainers
- 11. 1. Be accessible
- 12. 1. Be accessible 1. Ask for a communication preference 2. Be honest about yours 3. Share your boundaries 4. Call in a backup
- 13. 2. Do things you don’t want to do
- 14. 2. Do things you don’t want to do Help with the move
- 15. 2. Do things you don’t want to do Participate in the home inspection and appraisal
- 16. 2. Do things you don’t want to do Allow clients to cancel at the last minute with a smile
- 17. 2. Do things you don’t want to do Let them change their mind. It’s a big decision. Be their concierge.
- 18. 3. Share trusted providers
- 19. 3. Share trusted providers MortgageMovingLocksmith
- 20. 3. Share trusted providers Handyman Painter Plumber General contractor Floor refinisher Interior designer Electrician LandscaperDon’t push providers, just offer.
- 21. 4. Know names and phone numbers
- 22. 5. Be ________
- 24. 6. Pledge to offer the best tech
- 25. 6. Pledge to offer the best tech Lead on iPhone Respond with video Schedule showing from iPad E-signature Facetime to see smiles
- 26. 7. Get Updater
- 27. Would you rather… Move 25% of clients chose the milk Drink bad milk OR
- 28. Your clients want your help
- 29. Your clients want your help
- 30. Updater is an elegant solution to Stay top-of-mind after closing Save clients 5-10 hours Generate referrals
- 33. Updater features Mail Forwarding Update Accounts and Records Share Digital Moving Announcements Transfer and connect utilities and home services
- 34. Clients promote your brand Thanks, Jennifer!
- 35. You stay top of mind Sample email confirmation
- 36. Updater is an elegant solution to Stay top-of-mind after closing Save clients 5-10 hours Generate referrals
- 37. How much is it? 1. Premium Agent Account $149 / year for unlimited use $99 / first year for unlimited use 2. Team and Brokerage Account From $299/year
- 38. How do I get it? SIGN UP NOW updater.com/agents NEED MORE CONVINCING? Email realestate@updater.com with three convenient times
- 39. Thank you and questions Get Updater updater.com/agents
Editor's Notes
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- Hand raises