This document summarizes a presentation about evolving enterprise content management (ECM) trends. The presentation discusses how ECM has moved from back offices to front offices and mobile devices. It also discusses how cloud computing is changing how work gets done. The presentation notes that ECM strategies focus on maximizing content usage through processes, collaboration and analytics. Case management is extending ECM by linking content, people and business processes. ECM vendors are responding by offering solutions that can be deployed both on-premise and in the cloud.

1. #AIIM14
#AIIM14
#AIIM14
ECM
EVOLVED
The
New
ERA
of
How
Work
Gets
Done
Pete
Smerald
Director
Product
MarkeGng
and
Field
Enablement
EMC’s
Intelligent
InformaGon
Group
@twiNer

2. #AIIM14
Discussion
Topics
§ Store
and
retrieve
is
good,
but
making
use
of
the
informaGon
is
beNer
§ ECM
has
moved
from
the
back
office,
to
the
front
office,
to
the
mobile
office
§ Cloud
is
redefining
how
work
gets
done

3. #AIIM14
ECM
is
an
Evolving
Process
ECM
is
an
ongoing
and
evolving
strategy
for
maximizing
how
your
content
will
be
used
Content
Process
CollaboraGon

4. #AIIM14
Driving
Forces
Behind
ECM
§ Process
efficiency
§ CommunicaGons
§ Internal
Visibility
§ Regulatory
Compliance

5. #AIIM14

6. #AIIM14

7. #AIIM14
Case
Management
Extends
ECM
Gartner
Report:
Cri?cal
Capabili?es
for
Case
Management
Frameworks
March
2014
“Case
work
is
nonrou-ne;
typically,
each
work
item
—
aka
"case"
—
is
a
unique
situa-on
that
involves
complex
interac-ons
between
content,
people,
and
business
or
regulatory
policies
to
achieve
an
op-mal
outcome.”

8. #AIIM14
• Capturing
and
storing
all
relevant
business
arGfacts
such
documents,
data,
social
interacGons
and
comments
• Quickly
locaGng
relevant
content
arGfacts
and
linking
to
processes
or
cases
• Convergence
of
ECM,
BPM,
and
AnalyGcs
to
drive
beNer
informaGon
worker
producGvity
Case
Management
Extends
ECM

9. #AIIM14
Process
Collabora?on
People
Analysis
All
InformaGon
in
Context
Case
Management
Awareness
Capture
&
Output

10. #AIIM14
Cross
Applica?on
Loan
Processing
Use
Case
Apply
Underwrite
Close
Service
Payoff
Capture
ECM
Process
Case
File
CommunicaGon
Analysis

11. #AIIM14
Case
Management
Systems
are
not
DesGnaGons

12. www.aiim.org/infochaos
Do
YOU
understand
the
business
challenge
of
the
next
10
years?
This
ebook
from
AIIM
President
John
Mancini
explains.

13. #AIIM14
GLOBAL
REINSURANCE
COMPANY
Case Management
• Banking Mid- & Back-Office
• Investigations & Exceptions
• Fraud & Anti-Money Laundering
Unique Solution Elements
• Re-use enterprise repository to lower TCO
• MOREC compliant Records Management
• Integrated data retention policy on
Centera
“…we use SAP CM & Documentum together to eliminate paperwork and
to store AML SARS filings alongside Case Data archives for consistent
Compliance…”

14. #AIIM14
The
way
we
work
is
changing
Share
Access
Send
Anytime Anywhere Any Device

15. #AIIM14
SYNC
&
ACCESS
FILES
WITH
NO
EXTRA
STEPS
OUTSIDE
FIREWALL
INSIDE
FIREWALL
IPAD
MACBOOK
AIR
IPHONE
WINDOWS
8
IPHONE
ANDROID
MS
SURFACE
Users
Like
&
IT
Trust
Save
a
file
in
any
folder
and
it’s
synced/accessible
everywhere

16. #AIIM14
END
USER
&
PROCESS-­‐DRIVEN
SHARING
Securely
share
content
beyond
the
firewall
through
a
business
process

17. #AIIM14
THE
3RD
PLATFORM
OF
IT

18. #AIIM14
ON-­‐PREMISE
OFF-­‐PREMISE
CUSTOMER
MANAGED
EMC
MANAGED
SINGLE
TENANT
MULTI-­‐TENANT
DEPLOYMENT
SOLUTIONS

19. #AIIM14
REDEFINING
EVERYTHING WE DO
Expanding to the 3RD
Platform

20. #AIIM14
NEXT
STEPS
Visit
EMC:
www.emc.com/ecm
Stop
by
our
booth
for
demonstraGons
and
more
informaGon