This document provides information about Information Technology Resource Centre Limited (ITRC), a non-profit organization established in 1998 that aims to enhance the use of information and communication technologies (ICT) among non-governmental organizations (NGOs) in Hong Kong. It is sponsored by the Hong Kong Social Welfare Department and operates under the Hong Kong Council of Social Service. The ITRC provides various ICT services, training, and programs to over 90% of social welfare service units in Hong Kong. Its goals are to promote digital inclusion and help NGOs adapt to changing technology environments.

1. Information Technology Resource Centre Limited (ITRC)
Billy Tang
General Manager, HK Council of Social Service, ITRC

2. Information Technology Resource
Centre Limited (ITRC)
Billy TANG
General Manager

3. The Hong Kong Council of Social Service
(HKCSS)
• Established in 1947
• Over 400 member agencies and 3,000 service units in Hong Kong
– covers over 90% of the social welfare services units

4. Information Technology Resource Centre
(ITRC)
• Established in 1998
• In 2001, Hong Kong Social Welfare Department sponsored ITRC to
expand scope of services and ITRC started to operate in a business
model
• Became a self-financing unit since 2004

5. ITRC – Our Missions
• To enhance the ICT capability of NGOs
• To explore, experiment and promote ways of deploying ICT in the
sector
• To promote Digital Inclusion & equitable ICT policies in information
society

6. ITRC – Our Services
• One-stop shop for Network & IT purchasing
• Secondment & Implementation Services
• Enterprise Systems & Solutions
• Charity offer on Broadband & Hosting Services
• Professional Training on ICT applications
• Newsletter, Free Seminar & Technical Exchange Group for latest
technology updates

7. ITRC – Information Society Unit
• Digital Solidarity Fund
• Microsoft Unlimited Potential – Community Technology Skills
Programme
• TechDonation
• HKICT Awards: Best Digital Inclusion Award
• Electronic Flag-selling
• District Cyber Centres

8. ITRC – System Deployment Unit
• System Development
• Application Deployment
• System Maintenance and Support
• Cloud Application Services
• Project Management
• Planning, Consultation re ICT Implementation/ Deployment
• Research on Application of ICT in the Welfare Sector

9. The Keys to Our Success
• Customer Focus
– Focus our services in the NGOs sector
– Well known in the marketplace; covers over 90% of the social welfare
services units
• React to Environment
– Prepared in advance for an emergency

10. Threats
• IT Strategies
– Conflicts between Government, Nonprofits, and Individual
• Technology Rapidly Change
– NGOs fail to response with limited resources
• Moving from On-premise to the Cloud
– Existing finance/funding model fail to meet the change

11. Thank You