Microsoft Dynamics CRM provides 6 major benefits for businesses: 1) It automates business processes to free up staff time; 2) It can be easily tailored to a business's specific needs; 3) It contains helpful marketing tools; 4) It allows businesses to track customer requests in one place; 5) It keeps remote employees informed through filtering; 6) It integrates well with Microsoft SQL for powerful reporting. The article concludes that Microsoft CRM provides benefits like increased sales, productivity, and efficiencies once a business learns how to use its features.

1. 6 Major Factors which makes
Microsoft Dynamic CRM a
must-have for Business
By Shamit Khemka

2. Introduction
There are many benefits to using Microsoft Dynamics CRM with
features such as automatically tracking and managing customer
information, which makes it easier to analyze your customer
data. In addition, accessing the information you need in one
area couldn’t be easier with Microsoft Dynamics CRM, because it
is fully integrated with all Microsoft Office applications.
Microsoft CRM to be much more ‘small-business friendly’ in that
they can easily tailor areas specific to their business needs.
Some great benefits include:

3. 1st
- Automates Business Processes
Freeing up vital staff time and
ensuring important repetitive
procedures are always maintained.

4. 2nd
- Tailors to Your Needs
Easily modifying Microsoft CRM to
work the way you and your staff
already conduct business, making it
familiar and fast.

5. 3rd
- Contains Marketing Tools
Simplifying marketing tasks with Microsoft
CRM’s marketing automation module;
such as: lead lists, customer specific
campaigns, marketing results, history and
sales forecasts.

6. 4th
- Tracks Customer Calendar of
Requests
Viewing ability to all customer
requests/follow ups in one area,
making sure you will always keep up
with customer service.

7. 5th
- Keeps Out-of-the-Office
Employees in Touch
Microsoft CRM’s Filtering ability. Many
employees work several days a week away from
the office, CRM allows you to continue to
communicate by filtering through any relevant
information to specified colleagues.

8. 6th
- Integrates with Microsoft SQL
Integrating with Microsoft SQL. Microsoft’s
Dynamic CRM reporting engine has the ability to
smooth integration of Microsoft SQL server; this
powerful analytical tool allows you to view
insightful business reports.

9. Concluding Comments
The Microsoft Dynamics CRM team is constantly making
enhancements and improvements with more and more
marketing tools becoming available with each new update or
application.
Once you learn the benefits of Microsoft Dynamics CRM, which
include, but are not limited to: sales insights, business processes,
increased productivity and improved efficiencies, you can use
them for your company’s advantage.

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