Retailer magazine issue 12


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Retailer magazine issue 12

  1. 1. 1st May 2012.Preparation Modules.Back-Up Customers.Customer Excellence.Creative Thinking.Merryland Outing.Outlook @ Home
  2. 2. Retail Around The World 2
  3. 3. 1st Module Prepare for Sales Success“ We start our selling process with preparation “ All professionals prepare properly and our routineis no exception, preparation is an in depth endeavor, onehas to be mentally prepared, physically prepared, be well groomed, have the surroundings aesthetically prepared and have a general game plan. 3
  4. 4. Preparation Steps Always know your business inside and out, make it your business to know stock status, available delivery times and advertising schedules and promotions. Create an atmosphere that your store is having the biggest sale of the year, make sure that your store reflects the event, look busy and successful.Make sure to display any awards, mementos of achievement and testimonial letters that allow customers to see the true professional they are dealing with. Know your competition and all of their strengths and weaknesses, know your industry and all of the corresponding product information.When you know more than anyone else, there is really no need for a customer to shop anywhere else. 4
  5. 5. Remain upbeat and be in a positive state of mind, let your customers know that you have made many sales already today, the confident aura with which you carry yourself will go a long way towards creating the right atmosphere. “This is the place to buy your product” Should be written all over your FACEAlways use proper and friendly body language;how you look, stand and act are windows tothe Soul, make sure you let your customersknow that you are not hiding anythingor lying to them.You should know your customer and be able torelate to them, this may vary in differentNeighborhoods, get in touch with yourcommunity and know the type ofcustomers that live there. 5
  6. 6. Always be prepared with the proper sales ads, price sheets, costs and product information at hand Looking and acting organized makes a difference to the customer. Keep all of these points in mind when preparing to take a customer A customer picks up on everything, it is a known fact that a customer makes their decision on whether they are at the place they are going to buy in the first two minutes. 6
  7. 7. Sales and Marketplace 7
  8. 8. 20 Sales Hunting Tips 3-Back-Up Your CustomersDont allow your relationships with your customers to be focused on only one or two people, by doing so, you may put your business at risk if the people you deal with should happen to change positions.For your biggest customers, make sure you have multiple contacts and take the time to get to know all of them Then . . . You will be prepared if a contact should leave or be promoted 8
  9. 9. 4-Learn About the Customer Every time youre with a customer, make a point to learn something personal and professional about them Dont allow your time together to be so focused on the immediate business opportunity that you forget to gather some additional, long term information.Its this data that will help you retain the customer, and the longer you have a customer, the more likely they will be to refer you to others. When youre gathering information about the person, look for items that are of common interest to you because they will help you propel the business relationship to the next level Keep a record of this important data for future reference. 9
  10. 10. Customer Excellence 10
  11. 11. Our society wants public services for all that are efficient, effective, excellent, equitable and empowering, with the customers always and everywhere at the heart of public service provisionWith this in mind Customer Service Excellence was developed to offer public services a practical tool fordriving customer focused change within their organization How does it work? Customer Service Excellence is designed to operate on three distinct levels; 1-As a skills development tool 2-As a driver of continuous improvement3-As an independent validation of achievement 11
  12. 12. 1-As a skills development tool By allowing individuals and teams within the organization to explore and acquire newskills in the area of customer focus and customer engagement, thus building their capacity for delivering improved services 12
  13. 13. 2-As a driver of continuous improvement By allowing organizations to self-assess their capability, using their self assessment tool, in relation to customer-focused service delivery, identifying areas and methods for improvement 13
  14. 14. 3-As an independent validation of achievement By allowing organizations to seek formalaccreditation to the Customer Service Excellence standard, demonstrate their competence, identify key areas for improvement and celebrate their success 14
  15. 15. Creativity 15
  16. 16. What is Creative Thinking?Have you ever had an amazing idea that just seems to be the ideal solution to a problem? Have anyone ever told you that you are amazing when you have shared an idea? Have you ever solved a problem that nobody else could solve? If you answered “YES” to any of these questions, then chances are you already know what creative thinking is. 16
  17. 17. Thinking, in general, is a process. It is natural, we all do it and it usually is not something we spend a lot of time perfecting; however, in some cases, the ability to be a CREATIVE THINKER is important. Creative thinking is all about being able to comeup with ideas and thoughts that are not something the average person would come up with, creative thinking can be defined as thinking outside the box, which means thinking beyond the normal scope. 17
  18. 18. When a person develops their creative thinking abilities, they will find they can come up with ideas quickly, they will likely find that they think differently then others and come up with ideas that are not at all like others.A creative thinker is someone great to have around because they will be able to give multiple ideas at a time, they will not give up easily and they will be a great contributor to a problem solving situation. 18
  19. 19. About us 19
  20. 20. Merryland Store Team Outing 20
  21. 21. Media 21
  22. 22. Recommended Videos Video Name Marvels The Avengers Video Category Entertainment Video URL Recommended By Ahmed Salah-Safar Roxy Store 22
  23. 23. Retailer Feedback 23
  24. 24. Open out look from control panel from mailToolsE-mail account setting.View or exchange existing E-mail account.ChangeOCTEXCN1.clickgsm.misrfone.comMore setting.ConnectionConnect to my exchange mail box using HTTPChange proxy on connect using SSLCheck on manual authenticationWrite >>> authentication setting to be basic authenticationApplyOkRestartOpen out look againNextFinish 24