The document discusses the performance-based contracting strategies of the Connecticut Balance of State Continuum of Care and the NYC Department of Homeless Services, focusing on accountability, data reporting, and evaluation criteria for housing programs. It outlines the criteria used for renewal evaluations, corrective actions for underperforming projects, and payment structures based on achieving milestones in housing placements. Additionally, the document emphasizes the need for data-driven management and establishing clear program outcomes to improve housing accessibility and client stability.

1. NAEH CONFERENCE SUZANNE WAGNER HOUSING INNOVATIONS Data and Performance Measures

2. Principles of Performance-Based Contracting Accountability Outcomes vs. outputs Fairness Simplicity Indicators and scoring periodically re-evaluated Transparency of method Efficient systems for tracking and reporting data Accuracy Prompt Payment if funding is tied to performance

3. CT Balance of State CoC Renewal Evaluations Renewal Evaluation Process: Year-round process, TA provided, focus on improving performance Steering Committee decides on evaluation criteria Criteria shared with providers Agencies submit: HUD Annual Performance Reports (APRs) Consumer Surveys Info on compliance with HMIS standards CT Coalition to End Homelessness (CCEH) provides HMIS data quality report Debrief meeting held and final scores shared with providers If score below threshold, corrective action plan is required Performance/outcomes improve each year

4. CT Balance of State CoC Renewal Evaluations Renewal Projects evaluation criteria: APR data – 50 points Eligibility of participants 90% Occupancy Rate 85% Retention > 6 months in PSH 75% of exits to permanent housing – TH 30% of people leave with Health Insurance 50% leave with Food Stamps 25% Employed at exit Income Amounts Increased for Participants who Exited 75% of participants had positive exit Consumer Satisfaction surveys – 15 points Results and at least 35% response rate Accuracy of charts/budgets from Exhibit II – 15 points HMIS – 20 points Data Quality and Compliance with HMIS Data and Technical Standards

5. CT Balance of State CoC Renewal Evaluations Corrective Action If a project scores below threshold (70%), corrective action plan must be submitted Corrective Action Plan includes actions to be taken to improve weak area/s, staff involved, and timeframe for completion Steering Committee meets with agency, reviews plan, additional support/TA is provided Agency may not apply for new HUD project until out of corrective action status

6. NYC Department of Homeless Services Performance-based contracting Outreach and Housing Placement Program Objectives: Place clients into permanent housing and/or long term transitional setting. Meet street homeless census target. Services: Canvassing for, engaging, assessing clients, emergency and crisis intervention, counseling, case management - entitlements, linkages, transportation Data driven management – emphasis on data and statistical reporting Expectations and requirements are explicit

7. NYC Department of Homeless Services Performance-based contracting Payment Year 1 – 10% of budget paid based on milestones: $850 - CH person placed in SA treatment, Safe haven, or DHS program (Level I) for at least 30 of 45 days $1900 - permanent placement from Level I for at least 90 days $2,740 - directly into permanent housing for at least 90 consecutive days Year 2 – 25% of budget paid based on milestones: $2000 - CH person placed in SA treatment, Safe haven, or DHS program (Level I) for at least 30 of 45 days $5000 for permanent placement from Level I for at least 90 days $7000 - directly into permanent housing for at least 90 consecutive days If CH clients go down in area, DHS will negotiate targets and payment amounts

8. Improving Performance Collect baseline data Establish program outcomes and system outcomes To reduce length of stay, focus on immediate barriers to housing access Start talking about leaving as soon as people come in Ask people what their plan is Provide services once housed that focus on Housing Stabilization Apply Critical Time Intervention techniques

9. Questions? Housing Innovations Suzanne Wagner [email_address] Tel: (917)612-5469