This letter is a complaint about damaged goods received from a supplier. Specifically, eight ceiling fan blades and the paint on three pedestal fans were damaged upon opening the consignment. The letter requests that the supplier replace the damaged items as soon as possible and make up for losses suffered. A second example letter complains that two reams of paper were received in a damaged condition, likely damaged at the supplier's place rather than in transit. This paper was needed immediately for a client's job. The letter requests confirmation of replacement by a certain date and compensation for losses.

1. Letter of complaint
By

2. Letter of complaint
• Introduction:
• Letters written to bring the different
mistakes to the notice to the suppliers from
affected party are called complaint letters.
• In commercial correspondence letters of
complaint should not be rude or angry in
tone but gentle and yet firm by stating the
complaint clearly and precisely.

3. Letter of complaint
• Occasions for writing complaint letters:
• Late delivery of goods.
• Receipt of defective goods.
• Receipt of damaged goods.
• Shortage of goods.
• Receipt of wrong goods.
• Inferior quality goods.
• Misbehavior of an employee.

4. Letter of complaint
• Letter of complaint should state:
• The complaint clearly.
• Give relevant details about the quality or
quantity of goods you have received.
• Request remedial action.

5. Letter of complaint
• Opening statements:
• We are sorry to inform you that the goods
supplied by you were not ____________.
• We are sorry to inform that the supplies
made by were not according to the order
placed by us.
• We regret to point out to you the
unsatisfactory execution of our order.

6. Letter of complaint
• Closing statements:
• We wish you to send us promptly the right
quality of ____ and make good the loss
suffered by us.
• May we expect that such mistakes will be
avoided in future ?
• Would you be kind enough to replace the
defective items at the earliest ?

7. Letter of complaint
BHARAT ELECTRICALS
RAJKOT
20th
July, 2012
To
The Manager
Gujarat Electricals
Ahmedabad.
Dear Sir,

8. Letter of complaint
SUB. : Complaints regarding damaged items.
We are thankful to you for your prompt action
on our request to supply fans as per our order
no. F/326, dated 15th
July, 2012.
On opening the consignment, we were
Shocked to see that the blades of eight ceiling fans
were damaged. Moreover the paint of three
pedestal fans has peeled off awkwardly.

9. Letter of complaint
Would you be kind enough to replace these
damaged items at your earliest ?
Yours faithfully,
--------------------

10. Letter of complaint
NEW CITY PRINTERY
Station Road, Rajkot
15th
July, 2012.
To
The Sales Manager
Gujarat Paper Products Ltd.
Ahmedabad.
Dear Sir,

11. Letter of complaint
SUB.: Letter of Complaint against some paper
received in damaged condition.
Two reams of my paper of 14 kg. that you have
supplied against our order no. 456 of 10th
July
have reached us in a damaged condition. Since
the other reams in the case are in a good
condition, we feel that the damage was not
caused in transit and it is perhaps at your
place.

12. Letter of complaint
We required this paper to print for one of our
clients who wants it immediately. We feel we
will have to suspend the work to the
displeasure of our customer, unless you hurry
up the replacement before 20th
July.
Please confirm replacement at the earliest and
make good for the loss suffered by us.
Yours faithfully,
S. P. Vora
(Proprietor)

13. Thank you