letter of reply to an inquiry

1. Letter of reply to an inquiry
By
MR. KAMLESH
JOSHI

2. Letter of reply to an inquiry
 Much effort and money are spent on getting
potential customers to make inquiries about
one’s products. The inquiries must be
carefully attended because it reflects
business etiquette on the part of seller.
 Reply letters perform the function of a sales
man
 Each item in the inquiry should be taken into
consideration.

3. Hints for drafting reply to an
inquiry
 Acknowledge receipt of inquiry
 Thank the party for having shown interest in
purchase_______.
 Give details regarding price, cash discount
and other favourable terms of trade.
 State the terms of payments, mode of
transportation.
 State the time required to execute the order if
placed.

4. Hints for drafting reply to an
inquiry
State whether the price list, catalogue,
sample etc. are enclosed or sent
separately.
Try to attract prospective buyer to place
order.
Urge the inquirer to place an order
soon.

5. Format of reply to an inquiry
______________
__________
__________
__________
__________
__________
__________

6. Format of reply to an inquiry
Sub. : Quotation for_______
Re : your inquiry for______
Thank you for your letter of ____,
requesting us to submit quotation
for____. We are glad to submit our
quotation as follow:

7. Format of reply to an inquiry
Sl.
No.
Item
code
Name of
the item
Descript-
ion,colour,
size etc.
quantity Price
per unit
 We shall supply the goods on C.W.O./C.O.D.
bases. The consignment will be sent to you
by carrier/ train within week/ fortnight of
receipt of your order. You will be entitled to
___ percent trade and ____ percent cash
discount.

8. Format of reply to an inquiry
We enclose a copy of our latest price list/
catalogue for your reference. We assure you
that our prices are most competitive in the
market.
We look forward to receiving your order.
Yours faithfully,
For,______

9. Useful sentences for reply of
inquiry
Acknowledgement of inquiry letter:
 Thank you for your inquiry about prices and
conditions for____.
 We are grateful to you for your inquiry of
____, and glad to quote prices as follows.
 We are glad to submit our estimates as
under.

10. Useful sentences for reply of
inquiry
Details regarding price list /
catalogue:
 We enclose a copy of our latest price list for
your references.
 A copy of our latest price list / catalogue is
enclosed.

11. Useful sentences for reply of
inquiry
Details regarding terms of payment:
 The goods will be supplied on C.O.D. bases.
 We would like you to pay the invoice amount
at the time of placing an order.

12. Useful sentences for reply of
inquiry
Details regarding time of delivery:
 Your order will be executed within___ receipt
of order.
 We shall be in a position to supply the
desired goods from our ready stock.

13. Useful sentences for reply of
inquiry
Courtesy ending:
 We hope to hear from you soon.
 We look forward to receiving your order
soon.
 We expect positive response from you.
 We expect to get the order from you soon.

14. Reply to an inquiry for sports
goods
SWASTIK SPORTS
CHANDIGARH
25Th
July, 2012
To
The Manager
Karnavati Club
Ahemedabad.

15. Reply to an inquiry for sports
goods
 Dear sir,
Sub. : Letter of reply to your inquiry
for sports goods.
Thank you for your inquiry of 20th
July, 2012.
we are glad to enclose the latest price list of
our sports goods.
Our normal trade discount is 15% and 5%
extra for bulk orders exceeding Rs 60,000.

16. Reply to an inquiry for sports
goods
If you need any further details or assistance
in meeting your special requirements,
kindly feel free to write to us.
Yours faithfully,
For Swastik sports,
------------------------
P.K.Singh
Manager
Encl. : price list

17. Reply to the inquiry for
construction fittings
THE MADRAS STEEL CO. LTD.
Madras
25th
July,2012
To
The Manager
Motawala constructions
Mumbai.

18. Reply to the inquiry for
construction fittings
Dear Sir,
Sub. : Reply to the enquiry for
construction fittings.
We thank you for your inquiry of 20th
July,
2012 and are glad to know that you are
impressed by our advertisements in the
‘Times of India’.

19. Reply to the inquiry for
construction fittings
You will be happy to know that our
construction fittings are approved by ISI.
Using our fittings will give you the
satisfaction with maximum worth of your
money. The enclosed catalogue will give
you details of screws, plates, brackets
etc. you will get a special trade discount
of 5% on all orders and an additional 5%
on all orders exceeding Rs. 20,000.

20. Reply to the inquiry for
construction fittings
We are opening a branch in Mumbai for
convenience of our customers in Maharastra.
We assure you of our immediate attention to
your orders.
Yours
faithfully,
Suresh Rahi
(Sales Manager)