Last week, I ran a workshop at Intranatverk with an enthusiastic group of intranet people to cover what is the best publishing model for their intranet. The slides I used for the workshop are available for you to share.
I took this subject from my book ‘Digital success or digital disaster?‘ j.mp/MMDigitalSuccess which covers all the other areas of intranet governance you need to develop when improving how your intranet is managed.
The publishing model you choose needs to meet your organisation’s needs. It also needs to fit within a wider governance framework that includes your publishing roles and responsibilities, standards, and support.
7 principles of good intranet governanceMark Morrell
Recently I spoke at Intranatverk about some key governance principles that are common to successful intranets. Book cover - Digital success or digital disastersI took this subject from my book 'Digital success or digital disaster?' which a practical, experience-based approach to growing and managing a successful intranet.
The purpose of a governance framework is to ensure that you balance business needs with the user experience. An effective governance framework is essential for a well-managed intranet. It can be the deciding factor between a good user experience, greatly valued, and a poor user experience with little benefit. Every intranet is different depending on the size, type, and culture of the organisation it supports. However, there are some key governance principles that are common to their success.
Know your organisation
Define the scope
Put people first
Use all resources
Compare and benchmark
Do what you say you will do
Keep it legal
These principles for good governance are not like a menu that you choose which items to have and leave others alone. You need to follow all of these to build a strong foundation to improve your intranet and implement your strategy. Think about how you build a house with the foundations, walls, floors, windows, doors and finally the roof. It would not make sense for you to have windows, doors, and a roof only. The same applies to your governance framework.
These slides support a one day workshop designed to help community development workers help meet the needs of community groups
Please contact me for details of how it can be delivered in your area [UK-wide]
We all know that End User Adoption is an important area of focus in your SharePoint project. In this session we will take a closer look at the End User Adoption work stream and the associated roles, responsibilities, and tasks for the project plan. We will also review case studies to demonstrate how these differ based on the size of the project and the specific needs of the organization. You’ll walk away from this session with a tactical formula you can follow to create your end user adoption strategy and templates to support the process.
7 principles of good intranet governanceMark Morrell
Recently I spoke at Intranatverk about some key governance principles that are common to successful intranets. Book cover - Digital success or digital disastersI took this subject from my book 'Digital success or digital disaster?' which a practical, experience-based approach to growing and managing a successful intranet.
The purpose of a governance framework is to ensure that you balance business needs with the user experience. An effective governance framework is essential for a well-managed intranet. It can be the deciding factor between a good user experience, greatly valued, and a poor user experience with little benefit. Every intranet is different depending on the size, type, and culture of the organisation it supports. However, there are some key governance principles that are common to their success.
Know your organisation
Define the scope
Put people first
Use all resources
Compare and benchmark
Do what you say you will do
Keep it legal
These principles for good governance are not like a menu that you choose which items to have and leave others alone. You need to follow all of these to build a strong foundation to improve your intranet and implement your strategy. Think about how you build a house with the foundations, walls, floors, windows, doors and finally the roof. It would not make sense for you to have windows, doors, and a roof only. The same applies to your governance framework.
These slides support a one day workshop designed to help community development workers help meet the needs of community groups
Please contact me for details of how it can be delivered in your area [UK-wide]
We all know that End User Adoption is an important area of focus in your SharePoint project. In this session we will take a closer look at the End User Adoption work stream and the associated roles, responsibilities, and tasks for the project plan. We will also review case studies to demonstrate how these differ based on the size of the project and the specific needs of the organization. You’ll walk away from this session with a tactical formula you can follow to create your end user adoption strategy and templates to support the process.
Taming fiefdoms: Collaboration, content and complex stakeholdersSally Bagshaw
CSForum Melbourne, October 2016. Transcript at: http://www.webcontentstrategy.com.au/taming-fiefdoms-collaboration-content-and-complex-stakeholders/
As content strategists, our work often involves trying to change the way an organisation does something—whether it’s by way of a new website, updates to navigation, a content review, or even implementing a governance model.
And at the heart of change are people. Some who will be excited and ready to embrace what you’re doing, and some who will be harder to engage as they become protective of their patch of turf. Competing priorities, battles over budget, and plain old internal politics can be tough to manage, especially if you’ve got a project to deliver.
This presentation looks at practical ways you can collaborate with complex stakeholders on your next content project. It will discuss different warning signs to keep your eye out for that could disrupt your plans, as well as offer tips for gathering stakeholder requirements, obtaining constructive input, and techniques for aligning different business groups to share a common vision.
Communication Tools for Knowledge Management and LearningOlivier Serrat
Communications that engage stakeholders encourage them to connect and build relationships. High levels of collaboration increase the chances that, as desired outputs are accomplished, intended beneficiaries will capitalize on promised benefits. If knowledge management is about providing the right knowledge to the right people at the right time, it must be wedded to good communications.
Tech Planning Smack Down! Tactical Vs. Strategic Vs. MissionalSteve Heye
Forget everything you know about Strategic Technology Planning. This session will open your eyes and mind to a new way of thinking about your technology planning. We will use real examples to walk you through the steps of creating the right technology plan for your organization. We will explore three different flavors of technology plans, Tactical, Strategic and Missional. Attendees will walk away with: 1) Understanding the flavors of technology plans: Tactical, Strategic, Missional; 2) Clear and achievable steps to implement with available resources; 3) Creative ways to involve your full organization and build innovation into your technology plans; 4) Methods to redirect the focus of your technology plans where it is needed most.
KPIs: Aligning Your IT and Business ObjectivesHostway|HOSTING
At HOSTING, we understand the importance of setting up success criteria (KPIs) to measure your IT team’s impact (value) in direct partnership with the business. This slideshow which accompanies a live webinar will discuss common problem areas that companies experience when trying to align their IT teams and business departments.
Slide dalle lezioni del corso di Interazione Uomo Macchina di R.Polillo, per il corso di laurea triennale in Informatica, Università di Milano Bicocca.
Prima lezione, del 5 marzo 2014
Come cambia la comunicazione politica con la diffusione sempre più maggiore di internet? Come le nuove tecnologie possono aiutarci a costruire consenso politico?
La presentazione affronta il tema in modo pratico: contiene infatti 5 strumenti per costruire una relazione con i tuoi elettori.
La comunicazione politica online - Le figure del testoGianluca Giansante
La presentazione contiene tutte le foto contenute nel testo "La comunicazione politica online. Come usare il web per costruire consenso e stimolare la partecipazione".
Nel volume cartaceo le dimensioni e la stampa in bianco e nero impongono dei limiti alla visualizzazione delle immagini.
Qui puoi vedere a colori e dimensioni maggiori tutte le fotografie e i video citati nel testo e altre immagini che non hanno trovato spazio nel volume per ragioni di spazio.
Usare (al meglio) le immagini nelle slide. Giacomo Mason
Scegliere, posizionare e usare al meglio le immagini per creare presentazioni davvero efficaci con PowerPoint.
La scelta, il posizionamento, il rapporto con il testo, piccoli dettagli tecnici che fanno la differenza e tanti siti da cui attingere per trovare immagini.
Con contributi di Garr Raynods e altri famosi "slide-maker"
Comunicazione politica efficace: tre elementi per aumentare l'efficacia dei t...Gianluca Giansante
Spesso si pensa che per essere convincenti sia sufficiente "dire le cose come stanno".
Ma chiunque abbia provato a convincere una persona che aveva un'opinione diversa dalla sua si sarà accorto che per quanti fatti, ragioni, dati, statistiche gli presentasse, quella persona rimaneva della sua opinione.
Questo accade perché i meccanismi di funzionamento della mente umana sono un po' diversi dalla rappresentazione che il modello del razionalismo illuminista ci ha proposto.
In questa presentazione troverai alcuni strumenti che puoi usare per aumentare l'efficacia dei tuoi discorsi e che puoi usare non solo in ambito politico, ma anche nel contesto aziendale o a casa, con il tuo partner o i tuoi figli.
L'obiettivo di questa presentazione: imparare a organizzare gli elementi del discorso per convincere chi vi ascolta e presentare al meglio le vostre proposte.
Quante volte ci è capitato nel corso di una presentazione di non vedere l’ora che fosse finita?
Ovviamente si tratta di presentazioni che non riescono a raggiungere l’obiettivo.
Spesso ci si dimentica, infatti, la ragione stessa per cui si fa una presentazione, ci si concentra sul contenuto ma si dimentica lo scopo.
Definirlo chiaramente è, quindi, il primo passo.
Cosa vogliamo ottenere con questa presentazione? Far passare una proposta? Dare un’informazione? Invitare le persone a visitare un sito?
E' importante chiarirlo prima di iniziare a preparare la presentazione.
Ma come procedere poi?
L'organizzazione dell'informazione è un elemento importantissimo. Qui trovi una proposta di schema per organizzare l'informazione in modo efficace: quali informazioni inserire prima, quali dopo? In che modo condurre le persone che ti ascoltano a prendere la decisione che proponi?
Sul mio blog trovi altri materiali sulla comunicazione efficace: http://gianlucagiansante.com/
Parlare in pubblico. Tenere viva l’attenzione, farsi capire, convincere chi a...Gianluca Giansante
Come dare un’immagine di sicurezza e di professionalità? Come usare il corpo, la voce e lo sguardo per attirare l'attenzione di chi ci ascolta e farsi capire?
Parlare in pubblico genera ansia e tensione anche negli oratori più esperti. Una recente ricerca ha dimostrato che fra le fobie delle persone parlare in pubblico viene prima della guerra, della bancarotta e delle malattie.
Il risultato? Molto spesso chi parla in pubblico inizia a parlare o a leggere il proprio intervento velocemente con la testa tuffata sul proprio testo scritto senza guardare il pubblico. Lo fa a ritmo velocissimo, proprio per finire il più in fretta possibile e terminare la situazione di disagio.
Non sarebbe così grave se non fosse che un oratore che non sa usare il linguaggio del corpo, il tono della vice, che non interagisce con l’uditorio, non consente di far arrivare il suo messaggio. Le persone non riescono a seguirlo, si distraggono o addirittura non riescono a sentire quello che dice.
In questa presentazione ho sintetizzato alcuni di consigli utili sia a chi non ha mai parlato in pubblico sia a chi lo fa più spesso ma vuole migliorare il suo stile.
Alcuni consigli pratici per una presentazione efficaceGianluca Giansante
Quante volte avete partecipato a un convegno e avete visto un relatore presentare le proprie slide fitte di testo o con colori improbabili o piene di grafici incomprensibili?
Qui trovi alcuni consigli per rendere le tue presentazione in Power Point più chiara, più comprensibile e più efficace.
Scoprirai, ad esempio che è utile affiancare delle immagini al testo perché le persone ricordano solo il 10% di quello che ascoltano ma questa percentuale sale al 65% se ascoltano e allo stesso tempo vedono un contenuto.
Forse può interessarti anche: Presentazioni efficaci: come organizzare il discorso
http://www.slideshare.net/gianlucagiansante/presentazioni-efficaci-come-organizzare-il-discorso
7 Tips to Beautiful PowerPoint by @itseugenecEugene Cheng
Short talk about presentations given at Startup Dynamo, a workshop held by Startup@Singapore NUS using the Learn Startup Methodology.
My segment was on Presentation Design to make an impact on VCs. Many thanks to @ryanlou for the invite. And not to forget Emiland De Cubber for his amazing slide deck inspirations and invaluable advice. Disclaimer: this is a reimagination off some of Emiland's presentations. I do not make any money of this.
Download for just a tweet: http://goo.gl/fbM4j
Want something similar done for your next pitch? Contact me at my site: http://itseugene.me/contact/
4 intranet publishing models for good governanceIntranätverk
Workshop presentation Mark Morrell at Intranätverk 2015: Gothenburg, 20 May.
You need to remember how you will manage all your intranet content and applications; how your governance framework needs to operate; and how you will be to improve your publishing and user experiences. Finding the right balance between your, your intranet, and your organisation’s needs with the right type of governance framework and publishing model is critical. It is critical to find the publishing model that provides the right conditions for a consistently good intranet experience. I will use four examples of intranet publishing models to help you to choose what is right for your organisation:
1. Centrailised
2. Decentralised
3. Outsourced
4. Hybrid
Executing Strategy: An Award-Winning Leadership Experience OverviewIEMarketing1
In today’s environment of change and transformation, a leader’s ability to translate strategy into action is imperative. The effective execution of strategy differentiates the winners from the chronic underperformers in business. Failure to execute strategy may threaten a company’s survival, let alone its success in the marketplace.
Leaders with the skills to execute strategy enable companies to outperform their competitors, bring new products to market faster, and delight their customers. Executing Strategy requires that leaders can understand and translate business strategy into local goals for their teams, can identify and assess the capabilities required to execute strategy in a dynamic business environment, and anticipate and respond to change.
In an Executing Strategy program, the leadership content, modules, and best practices are sequenced using Insight Experience’s Cycle of Strategy Execution Model.
Participants learn...
To understand and translate strategy into meaningful priorities, plans and goals
The challenge and opportunity of innovation in the context of organizational constraints
The importance of investing in people and process – or the cost of not doing so
How leadership behaviors impact the ability of the team to execute the strategy
To communicate so that employees understand strategic direction, why it is important, and what is expected of them
The importance of collaboration with stakeholders to achieve organizational results
To balance long-term goals of the broader organization with short-term successes
To learn more, visit Insight Experience at https://www.insight-experience.com/
To get in touch with Insight Experience, please fill out this form https://info.insight-experience.com/call-for-a-conversation
Follow Insight Experience on LinkedIn at https://www.linkedin.com/company/insight-experience-inc./
Taming fiefdoms: Collaboration, content and complex stakeholdersSally Bagshaw
CSForum Melbourne, October 2016. Transcript at: http://www.webcontentstrategy.com.au/taming-fiefdoms-collaboration-content-and-complex-stakeholders/
As content strategists, our work often involves trying to change the way an organisation does something—whether it’s by way of a new website, updates to navigation, a content review, or even implementing a governance model.
And at the heart of change are people. Some who will be excited and ready to embrace what you’re doing, and some who will be harder to engage as they become protective of their patch of turf. Competing priorities, battles over budget, and plain old internal politics can be tough to manage, especially if you’ve got a project to deliver.
This presentation looks at practical ways you can collaborate with complex stakeholders on your next content project. It will discuss different warning signs to keep your eye out for that could disrupt your plans, as well as offer tips for gathering stakeholder requirements, obtaining constructive input, and techniques for aligning different business groups to share a common vision.
Communication Tools for Knowledge Management and LearningOlivier Serrat
Communications that engage stakeholders encourage them to connect and build relationships. High levels of collaboration increase the chances that, as desired outputs are accomplished, intended beneficiaries will capitalize on promised benefits. If knowledge management is about providing the right knowledge to the right people at the right time, it must be wedded to good communications.
Tech Planning Smack Down! Tactical Vs. Strategic Vs. MissionalSteve Heye
Forget everything you know about Strategic Technology Planning. This session will open your eyes and mind to a new way of thinking about your technology planning. We will use real examples to walk you through the steps of creating the right technology plan for your organization. We will explore three different flavors of technology plans, Tactical, Strategic and Missional. Attendees will walk away with: 1) Understanding the flavors of technology plans: Tactical, Strategic, Missional; 2) Clear and achievable steps to implement with available resources; 3) Creative ways to involve your full organization and build innovation into your technology plans; 4) Methods to redirect the focus of your technology plans where it is needed most.
KPIs: Aligning Your IT and Business ObjectivesHostway|HOSTING
At HOSTING, we understand the importance of setting up success criteria (KPIs) to measure your IT team’s impact (value) in direct partnership with the business. This slideshow which accompanies a live webinar will discuss common problem areas that companies experience when trying to align their IT teams and business departments.
Slide dalle lezioni del corso di Interazione Uomo Macchina di R.Polillo, per il corso di laurea triennale in Informatica, Università di Milano Bicocca.
Prima lezione, del 5 marzo 2014
Come cambia la comunicazione politica con la diffusione sempre più maggiore di internet? Come le nuove tecnologie possono aiutarci a costruire consenso politico?
La presentazione affronta il tema in modo pratico: contiene infatti 5 strumenti per costruire una relazione con i tuoi elettori.
La comunicazione politica online - Le figure del testoGianluca Giansante
La presentazione contiene tutte le foto contenute nel testo "La comunicazione politica online. Come usare il web per costruire consenso e stimolare la partecipazione".
Nel volume cartaceo le dimensioni e la stampa in bianco e nero impongono dei limiti alla visualizzazione delle immagini.
Qui puoi vedere a colori e dimensioni maggiori tutte le fotografie e i video citati nel testo e altre immagini che non hanno trovato spazio nel volume per ragioni di spazio.
Usare (al meglio) le immagini nelle slide. Giacomo Mason
Scegliere, posizionare e usare al meglio le immagini per creare presentazioni davvero efficaci con PowerPoint.
La scelta, il posizionamento, il rapporto con il testo, piccoli dettagli tecnici che fanno la differenza e tanti siti da cui attingere per trovare immagini.
Con contributi di Garr Raynods e altri famosi "slide-maker"
Comunicazione politica efficace: tre elementi per aumentare l'efficacia dei t...Gianluca Giansante
Spesso si pensa che per essere convincenti sia sufficiente "dire le cose come stanno".
Ma chiunque abbia provato a convincere una persona che aveva un'opinione diversa dalla sua si sarà accorto che per quanti fatti, ragioni, dati, statistiche gli presentasse, quella persona rimaneva della sua opinione.
Questo accade perché i meccanismi di funzionamento della mente umana sono un po' diversi dalla rappresentazione che il modello del razionalismo illuminista ci ha proposto.
In questa presentazione troverai alcuni strumenti che puoi usare per aumentare l'efficacia dei tuoi discorsi e che puoi usare non solo in ambito politico, ma anche nel contesto aziendale o a casa, con il tuo partner o i tuoi figli.
L'obiettivo di questa presentazione: imparare a organizzare gli elementi del discorso per convincere chi vi ascolta e presentare al meglio le vostre proposte.
Quante volte ci è capitato nel corso di una presentazione di non vedere l’ora che fosse finita?
Ovviamente si tratta di presentazioni che non riescono a raggiungere l’obiettivo.
Spesso ci si dimentica, infatti, la ragione stessa per cui si fa una presentazione, ci si concentra sul contenuto ma si dimentica lo scopo.
Definirlo chiaramente è, quindi, il primo passo.
Cosa vogliamo ottenere con questa presentazione? Far passare una proposta? Dare un’informazione? Invitare le persone a visitare un sito?
E' importante chiarirlo prima di iniziare a preparare la presentazione.
Ma come procedere poi?
L'organizzazione dell'informazione è un elemento importantissimo. Qui trovi una proposta di schema per organizzare l'informazione in modo efficace: quali informazioni inserire prima, quali dopo? In che modo condurre le persone che ti ascoltano a prendere la decisione che proponi?
Sul mio blog trovi altri materiali sulla comunicazione efficace: http://gianlucagiansante.com/
Parlare in pubblico. Tenere viva l’attenzione, farsi capire, convincere chi a...Gianluca Giansante
Come dare un’immagine di sicurezza e di professionalità? Come usare il corpo, la voce e lo sguardo per attirare l'attenzione di chi ci ascolta e farsi capire?
Parlare in pubblico genera ansia e tensione anche negli oratori più esperti. Una recente ricerca ha dimostrato che fra le fobie delle persone parlare in pubblico viene prima della guerra, della bancarotta e delle malattie.
Il risultato? Molto spesso chi parla in pubblico inizia a parlare o a leggere il proprio intervento velocemente con la testa tuffata sul proprio testo scritto senza guardare il pubblico. Lo fa a ritmo velocissimo, proprio per finire il più in fretta possibile e terminare la situazione di disagio.
Non sarebbe così grave se non fosse che un oratore che non sa usare il linguaggio del corpo, il tono della vice, che non interagisce con l’uditorio, non consente di far arrivare il suo messaggio. Le persone non riescono a seguirlo, si distraggono o addirittura non riescono a sentire quello che dice.
In questa presentazione ho sintetizzato alcuni di consigli utili sia a chi non ha mai parlato in pubblico sia a chi lo fa più spesso ma vuole migliorare il suo stile.
Alcuni consigli pratici per una presentazione efficaceGianluca Giansante
Quante volte avete partecipato a un convegno e avete visto un relatore presentare le proprie slide fitte di testo o con colori improbabili o piene di grafici incomprensibili?
Qui trovi alcuni consigli per rendere le tue presentazione in Power Point più chiara, più comprensibile e più efficace.
Scoprirai, ad esempio che è utile affiancare delle immagini al testo perché le persone ricordano solo il 10% di quello che ascoltano ma questa percentuale sale al 65% se ascoltano e allo stesso tempo vedono un contenuto.
Forse può interessarti anche: Presentazioni efficaci: come organizzare il discorso
http://www.slideshare.net/gianlucagiansante/presentazioni-efficaci-come-organizzare-il-discorso
7 Tips to Beautiful PowerPoint by @itseugenecEugene Cheng
Short talk about presentations given at Startup Dynamo, a workshop held by Startup@Singapore NUS using the Learn Startup Methodology.
My segment was on Presentation Design to make an impact on VCs. Many thanks to @ryanlou for the invite. And not to forget Emiland De Cubber for his amazing slide deck inspirations and invaluable advice. Disclaimer: this is a reimagination off some of Emiland's presentations. I do not make any money of this.
Download for just a tweet: http://goo.gl/fbM4j
Want something similar done for your next pitch? Contact me at my site: http://itseugene.me/contact/
4 intranet publishing models for good governanceIntranätverk
Workshop presentation Mark Morrell at Intranätverk 2015: Gothenburg, 20 May.
You need to remember how you will manage all your intranet content and applications; how your governance framework needs to operate; and how you will be to improve your publishing and user experiences. Finding the right balance between your, your intranet, and your organisation’s needs with the right type of governance framework and publishing model is critical. It is critical to find the publishing model that provides the right conditions for a consistently good intranet experience. I will use four examples of intranet publishing models to help you to choose what is right for your organisation:
1. Centrailised
2. Decentralised
3. Outsourced
4. Hybrid
Executing Strategy: An Award-Winning Leadership Experience OverviewIEMarketing1
In today’s environment of change and transformation, a leader’s ability to translate strategy into action is imperative. The effective execution of strategy differentiates the winners from the chronic underperformers in business. Failure to execute strategy may threaten a company’s survival, let alone its success in the marketplace.
Leaders with the skills to execute strategy enable companies to outperform their competitors, bring new products to market faster, and delight their customers. Executing Strategy requires that leaders can understand and translate business strategy into local goals for their teams, can identify and assess the capabilities required to execute strategy in a dynamic business environment, and anticipate and respond to change.
In an Executing Strategy program, the leadership content, modules, and best practices are sequenced using Insight Experience’s Cycle of Strategy Execution Model.
Participants learn...
To understand and translate strategy into meaningful priorities, plans and goals
The challenge and opportunity of innovation in the context of organizational constraints
The importance of investing in people and process – or the cost of not doing so
How leadership behaviors impact the ability of the team to execute the strategy
To communicate so that employees understand strategic direction, why it is important, and what is expected of them
The importance of collaboration with stakeholders to achieve organizational results
To balance long-term goals of the broader organization with short-term successes
To learn more, visit Insight Experience at https://www.insight-experience.com/
To get in touch with Insight Experience, please fill out this form https://info.insight-experience.com/call-for-a-conversation
Follow Insight Experience on LinkedIn at https://www.linkedin.com/company/insight-experience-inc./
Maximising The Impact of Your Internal Military Network: Key Enablers For Suc...Officers' Association
This summary gives you the key benefits, costs, considerations and challenges to maximise the impact of your military network – whether just setting one up or leveraging the benefits from a more mature network.
On June 8, 2016, Content Strategy Inc's Melissa Breker and Kathy Wagner presented their #CSITeamwork content strategy governance presentation at Collective Conference in Atlanta, Georgia.
What is Project Management Framework.pdfDivya Malik
Project management methodology is a set of techniques that helps in evaluating and planning the project. The success of the project depends on how it is executed. Choosing an appropriate project management methodology will help in executing the project with ease.
Planning for Positive Change with Customer Relations Management/CRM SoftwareMonday Loves You
Presentation made by Cassie Dennis and Kevin LaManna of Monday Loves You to nonprofit leaders at United Way of Houston on the things to think about when they plan to implement a new nonprofit CRM (customer or constitution relationship manager) system. Implementing a new CRM can be a challenge - these concepts can help leadership plan for success.
5 must have elements for your content marketingCarousel30
Presentation by Carousel30 about Content Strategy, Content Marketing and how to effectively measure your marketing efforts. It discusses the 5 main components of a successful content marketing plan.
Carousel30 is a digital agency located in Washington, DC. Greg Kihlstrom, Founder and CEO, created this presentation based on a white paper that was recently created.
Early proposal for how to change our internal collaboration and communication...GabrieleSani3
Early proposal for how to change our internal collaboration and communication systems: from needs assessment and gap analysis to integration strategies and project prioritisation
7 principles of good intranet governanceIntranätverk
Presented by Mark Morrell at Intranätverk 2015: Gothenburg, 21 May.
The alternative to governance can be chaotic anarchy. Posing risks to security and intellectual productivity provides an awful experience for those who still use your intranet. Where governance can start to get confusing and difficult is in how it is applied. Mark Morrell will show you how applying these governance principles can be easy and have a good outcome:
1. Know your organisation
2. Define the scope
3. Put people first
4. Use all resources
5. Compare and benchmark
6. Do what you say you will do
7. Keep it legal
A ‘well-managed SharePoint intranet‘. How often to see those words in the same sentence? Not that often. Why? Because SharePoint’s complexity can overwhelm you when managing your intranet. The secret is to have a clear strategy setting the right direction supported by strong governance to keep moving each day in that direction revealed in this presentation.
I am presenting these slides to Oracle on 5 May in support of my blog post at http://markmorrell.wordpress.com at their first Usability Board Europe meeting.
How BT uses social media with internal communicationMark Morrell
Understand BT and its culture better
Know how BT’s intranet enables the use of social media
Understand how BT communicates
Know what social media tools are used in BT
Know how they are used
Understand what has been the impact
1. Governance Hierarchy: How roles can help to
govern your intranet
Owner, Champion, and Steering Group
Intranet Manager
Intranet Team
Content Owners and Editors
Intranet Users
4 intranet
publishing
models for good
governance
Mark Morrell
Intranet Pioneer
and author of…
2. Publishing models for different requirements
•Flexible approach on
who is responsible for
publishing, updating and
managing the content
•Third parties will
normally publish and
manage content on a
day-to-day basis
•Content owner or editor
is responsible for
publishing, updating, and
managing the content
•Central team responsible
for publishing, updating,
and managing the
content
Centralised Decentralised
HybridOutsourced
3. Publishing model factors
• Type of organisation your intranet will be supporting:
o Small
o Dynamic
o Large
o Complex
• Culture will help you choose a model to meet strategic aims
• How you manage all your intranet content and applications
• How your governance framework needs to operate
• How you will improve your publishing and user experiences
4. Publishing models for different requirements
•Flexible approach on
who is responsible for
publishing, updating and
managing the content
•Third parties will
normally publish and
manage content on a
day-to-day basis
•Content owner or editor
is responsible for
publishing, updating, and
managing the content
•Central team responsible
for publishing, updating,
and managing the
content
Centralised Decentralised
HybridOutsourced
5. Centralised: strengths
• You can set right direction and monitor progress. Strategy
coordination is strong.
• You can make changes to your governance quickly.
• Your training costs are minimal with small team to publish.
You train people quickly so they become productive.
• Knowledge shared easily across a small team.
• Shared understanding of how governance supports publishing
and user experiences.
6. Centralised: weaknesses
• May quickly outgrow this model if organisation expands from
a small number of tightly knit people in one location to many.
• Increasingly difficult to know everyone risking delays.
• Frustration between content owners and central team.
• New people mean new ideas on how the strategy and
governance could be improved which central team may resist.
• Growing risk of being isolated and detached from changing
needs of business areas/functions as organisation expands.
7. Publishing models for different requirements
•Flexible approach on
who is responsible for
publishing, updating and
managing the content
•Third parties will
normally publish and
manage content on a
day-to-day basis
•Content owner or editor
is responsible for
publishing, updating, and
managing the content
•Central team responsible
for publishing, updating,
and managing the
content
Centralised Decentralised
HybridOutsourced
8. Decentralised: strengths
• Helps you separate day-to-day publishing needs from strategic
and governance responsibilities.
• You are able to manage the look and feel of your intranet
design using publishing templates and governance features.
• No need for content owners to spend time designing or have
high technical skills to use templates.
• Content owner is responsible for publishing, updating and
managing the content.
• Compliance with publishing standards will be your core team’s
responsibility to check and inform content owners.
9. Decentralised: weaknesses
• You, your core team, and business area/ function representatives
may not agree on strategy and governance priorities.
• Delays, wasted effort, and conflicting approaches pursued, cause
confusion and poor user experience.
• Your organisation may not see the intranet contributing to its key
priorities or adding any value.
• It may want to review intranet’s purpose, strategy, governance
framework, publishing model, and roles and responsibilities.
• Risk your team communicates and coordinates in a confused or
fragmented way. Aims of core team and publishers may conflict.
10. Publishing models for different requirements
•Flexible approach on
who is responsible for
publishing, updating and
managing the content
•Third parties will
normally publish and
manage content on a
day-to-day basis
•Content owner or editor
is responsible for
publishing, updating, and
managing the content
•Central team responsible
for publishing, updating,
and managing the
content
Centralised Decentralised
HybridOutsourced
11. Outsourced: strengths
• There can be significant cost savings made by outsourcing the
publishing and managing of your intranet’s content.
• Possible to improve speed of publishing with rigorous service
level agreement covering publishing speed & content quality.
• Dedicated team of outsourced people helps, developing an
understanding about how your organisation’s custom and
practices and language used (acronyms, etc.).
12. Outsourced: weaknesses
• Expected savings may not always be achievable with extra
costs, previously hidden, included in contract.
• It may take longer to do the same activity, removing savings.
• There may be more errors, adding hidden costs, with delays in
the publishing or lowering of the content’s quality.
• Goodwill between people within organisation may disappear
with service level agreement.
• You may outsource more than is needed. If contract stopped
prematurely it may cause extra costs not budgeted for.
13. Publishing models for different requirements
•Flexible approach on
who is responsible for
publishing, updating and
managing the content
•Third parties will
normally publish and
manage content on a
day-to-day basis
•Content owner or editor
is responsible for
publishing, updating, and
managing the content
•Central team responsible
for publishing, updating,
and managing the
content
Centralised Decentralised
HybridOutsourced
14. Hybrid: strengths
• Gives opportunity to test out and combine approaches before
adopting publishing model that works best.
• Helps prevent the unnecessary extra costs that would come if
you took an approach that has major problems.
• Working with your core team, business representatives, and
content owners and editors help to adopt right approach.
• With goodwill from everyone, it helps to ensure the overall
publishing and user experience is consistent and strong.
15. Hybrid: weaknesses
• Risk of testing different approaches is that the overall
strategic direction for your intranet may be overlooked.
• Pragmatic approach risks delays to critical areas needing
urgent attention and action.
• Your approach may need consensus. Some things will never
be agreeable to everyone. Organisations are not democratic.
• May open up divisions that have an impact on other ways you
manage your intranet or the direction it is moving in.
• May create a fragmented experience as you adopt each phase
16. Which publishing model is best for you?
•Flexible approach on
who is responsible for
publishing, updating and
managing the content
•Third parties will
normally publish and
manage content on a
day-to-day basis
•Content owner or editor
is responsible for
publishing, updating, and
managing the content
•Central team responsible
for publishing, updating,
and managing the
content
Centralised Decentralised
HybridOutsourced
17. Centralised is best for
A smaller organisation that is stable in
size and culture or an organisation
using an intranet for the first time.
18. Decentralised is best for
An organisation based in many locations. It is
large enough to support a core team with
business area and business function
representatives to manage the intranet. You
should consider a decentralised publishing
model for a digital workspace, benefiting from
its extended reach and added complexity.
19. Outsourcing is best for
An organisation that has budget challenges
and a mature intranet is more suited to
outsourcing its activities. The outsourcing
will normally cover the publishing and
managing of content on a day-to-day basis.
It rarely covers the strategy or purpose of
the governance framework.
20. Hybrid is best for
An organisation that has a culture where
the direction is set from its centre and
accepted after consultation is more suited
to a hybrid version of a publishing model
that is adapted to meet your requirements
There will be three groups in the hierarchy who will be responsible for delivery the Digital Workspace strategy and ensuring governance is implemented for the full benefits to be realised. These will then be headed up by a strategic board.
Digital Workspace Strategic Board: Council key stakeholders
Digital Workspace Operations Group: led by the Digital Workspace manager
Content owners/editors: publishing community
Content owner
This person will be responsible for creating and maintaining the accredited content they own in the digital workspace throughout its life cycle. The content owner must comply with all the publishing standards and use the publishing templates provided for the content. In some cases it may be better to delegate the publishing responsibility to a content editor to act on their behalf e.g. Executive Director responsible for a Council policy with staff member in their online process publishing it.
Content editor
This person will publish content on behalf of the content owner. The content editor must also comply with all the publishing standards and use the publishing templates provided for the content. Before any changes are made to the content they need to get the approval of the content owner first.
Publishing community
It is important that content owners and editors are clear on their roles and responsibilities: why they need to do it, what they need to do and how to do it. All too often publishers can forget these with other priorities and limited time. They are publishing not just for their benefit but also for staff who need to use this information to help with their work. Support will be provided in different ways to minimise costs to reinforce their roles and responsibilities.
Publishing support
By adopting a decentralised publishing model the best way to encourage a common understanding and sense of belonging to a community is to create a digital workspace for content owners and editors to use. It can provide guidance on the best way to publish information. It also helps to show by example how the digital workspace can help publishers and therefore other staff.
Content editors will be updated with any changes or developments that affect what they publish and how they do it. This can be provided through a news desk showing the latest articles or a blog that editors subscribe to and feedback comments. Emails with any urgent and/or important news can be sent directly to content editors and owners. Content owners and editors will have an easy source of helpful information to quickly answer any queries preventing them being able to publish.
Content owner
This person will be responsible for creating and maintaining the accredited content they own in the digital workspace throughout its life cycle. The content owner must comply with all the publishing standards and use the publishing templates provided for the content. In some cases it may be better to delegate the publishing responsibility to a content editor to act on their behalf e.g. Executive Director responsible for a Council policy with staff member in their online process publishing it.
Content editor
This person will publish content on behalf of the content owner. The content editor must also comply with all the publishing standards and use the publishing templates provided for the content. Before any changes are made to the content they need to get the approval of the content owner first.
Publishing community
It is important that content owners and editors are clear on their roles and responsibilities: why they need to do it, what they need to do and how to do it. All too often publishers can forget these with other priorities and limited time. They are publishing not just for their benefit but also for staff who need to use this information to help with their work. Support will be provided in different ways to minimise costs to reinforce their roles and responsibilities.
Publishing support
By adopting a decentralised publishing model the best way to encourage a common understanding and sense of belonging to a community is to create a digital workspace for content owners and editors to use. It can provide guidance on the best way to publish information. It also helps to show by example how the digital workspace can help publishers and therefore other staff.
Content editors will be updated with any changes or developments that affect what they publish and how they do it. This can be provided through a news desk showing the latest articles or a blog that editors subscribe to and feedback comments. Emails with any urgent and/or important news can be sent directly to content editors and owners. Content owners and editors will have an easy source of helpful information to quickly answer any queries preventing them being able to publish.
Content owner
This person will be responsible for creating and maintaining the accredited content they own in the digital workspace throughout its life cycle. The content owner must comply with all the publishing standards and use the publishing templates provided for the content. In some cases it may be better to delegate the publishing responsibility to a content editor to act on their behalf e.g. Executive Director responsible for a Council policy with staff member in their online process publishing it.
Content editor
This person will publish content on behalf of the content owner. The content editor must also comply with all the publishing standards and use the publishing templates provided for the content. Before any changes are made to the content they need to get the approval of the content owner first.
Publishing community
It is important that content owners and editors are clear on their roles and responsibilities: why they need to do it, what they need to do and how to do it. All too often publishers can forget these with other priorities and limited time. They are publishing not just for their benefit but also for staff who need to use this information to help with their work. Support will be provided in different ways to minimise costs to reinforce their roles and responsibilities.
Publishing support
By adopting a decentralised publishing model the best way to encourage a common understanding and sense of belonging to a community is to create a digital workspace for content owners and editors to use. It can provide guidance on the best way to publish information. It also helps to show by example how the digital workspace can help publishers and therefore other staff.
Content editors will be updated with any changes or developments that affect what they publish and how they do it. This can be provided through a news desk showing the latest articles or a blog that editors subscribe to and feedback comments. Emails with any urgent and/or important news can be sent directly to content editors and owners. Content owners and editors will have an easy source of helpful information to quickly answer any queries preventing them being able to publish.
Content owner
This person will be responsible for creating and maintaining the accredited content they own in the digital workspace throughout its life cycle. The content owner must comply with all the publishing standards and use the publishing templates provided for the content. In some cases it may be better to delegate the publishing responsibility to a content editor to act on their behalf e.g. Executive Director responsible for a Council policy with staff member in their online process publishing it.
Content editor
This person will publish content on behalf of the content owner. The content editor must also comply with all the publishing standards and use the publishing templates provided for the content. Before any changes are made to the content they need to get the approval of the content owner first.
Publishing community
It is important that content owners and editors are clear on their roles and responsibilities: why they need to do it, what they need to do and how to do it. All too often publishers can forget these with other priorities and limited time. They are publishing not just for their benefit but also for staff who need to use this information to help with their work. Support will be provided in different ways to minimise costs to reinforce their roles and responsibilities.
Publishing support
By adopting a decentralised publishing model the best way to encourage a common understanding and sense of belonging to a community is to create a digital workspace for content owners and editors to use. It can provide guidance on the best way to publish information. It also helps to show by example how the digital workspace can help publishers and therefore other staff.
Content editors will be updated with any changes or developments that affect what they publish and how they do it. This can be provided through a news desk showing the latest articles or a blog that editors subscribe to and feedback comments. Emails with any urgent and/or important news can be sent directly to content editors and owners. Content owners and editors will have an easy source of helpful information to quickly answer any queries preventing them being able to publish.
Content owner
This person will be responsible for creating and maintaining the accredited content they own in the digital workspace throughout its life cycle. The content owner must comply with all the publishing standards and use the publishing templates provided for the content. In some cases it may be better to delegate the publishing responsibility to a content editor to act on their behalf e.g. Executive Director responsible for a Council policy with staff member in their online process publishing it.
Content editor
This person will publish content on behalf of the content owner. The content editor must also comply with all the publishing standards and use the publishing templates provided for the content. Before any changes are made to the content they need to get the approval of the content owner first.
Publishing community
It is important that content owners and editors are clear on their roles and responsibilities: why they need to do it, what they need to do and how to do it. All too often publishers can forget these with other priorities and limited time. They are publishing not just for their benefit but also for staff who need to use this information to help with their work. Support will be provided in different ways to minimise costs to reinforce their roles and responsibilities.
Publishing support
By adopting a decentralised publishing model the best way to encourage a common understanding and sense of belonging to a community is to create a digital workspace for content owners and editors to use. It can provide guidance on the best way to publish information. It also helps to show by example how the digital workspace can help publishers and therefore other staff.
Content editors will be updated with any changes or developments that affect what they publish and how they do it. This can be provided through a news desk showing the latest articles or a blog that editors subscribe to and feedback comments. Emails with any urgent and/or important news can be sent directly to content editors and owners. Content owners and editors will have an easy source of helpful information to quickly answer any queries preventing them being able to publish.
Content owner
This person will be responsible for creating and maintaining the accredited content they own in the digital workspace throughout its life cycle. The content owner must comply with all the publishing standards and use the publishing templates provided for the content. In some cases it may be better to delegate the publishing responsibility to a content editor to act on their behalf e.g. Executive Director responsible for a Council policy with staff member in their online process publishing it.
Content editor
This person will publish content on behalf of the content owner. The content editor must also comply with all the publishing standards and use the publishing templates provided for the content. Before any changes are made to the content they need to get the approval of the content owner first.
Publishing community
It is important that content owners and editors are clear on their roles and responsibilities: why they need to do it, what they need to do and how to do it. All too often publishers can forget these with other priorities and limited time. They are publishing not just for their benefit but also for staff who need to use this information to help with their work. Support will be provided in different ways to minimise costs to reinforce their roles and responsibilities.
Publishing support
By adopting a decentralised publishing model the best way to encourage a common understanding and sense of belonging to a community is to create a digital workspace for content owners and editors to use. It can provide guidance on the best way to publish information. It also helps to show by example how the digital workspace can help publishers and therefore other staff.
Content editors will be updated with any changes or developments that affect what they publish and how they do it. This can be provided through a news desk showing the latest articles or a blog that editors subscribe to and feedback comments. Emails with any urgent and/or important news can be sent directly to content editors and owners. Content owners and editors will have an easy source of helpful information to quickly answer any queries preventing them being able to publish.