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When most people think about design, they focus on the aesthetic aspect. But design is a balance of form and function. In usability design, the emphasis is on utility - how well does the design serve the needs of the people that use it?
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In order to transform government services, New Zealand government established the Better Public Services programme. In this Result 10 looks at improving the way that New Zealanders can deal with government digitally.
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Build a better campaign: Research, Plan and Integrate
Effective campaigns breakthrough the clutter and deliver a message that resonates with the audience. Learn how market intelligence and social insights are being used to develop campaigns and communications strategies that are routed in business goals and a new understanding of the customer.
An introductory presentation I use with enterprise customers. Differentiates enterprise-class chatbot design aligned to business processes. Introduces the vital role of the Conversation director.
When most people think about design, they focus on the aesthetic aspect. But design is a balance of form and function. In usability design, the emphasis is on utility - how well does the design serve the needs of the people that use it?
Under Pressure - Government services under transformationNikamae
Annika Naschitzki gave this presentation at UX Australia, Sydney, 2014.
In order to transform government services, New Zealand government established the Better Public Services programme. In this Result 10 looks at improving the way that New Zealanders can deal with government digitally.
Annika's presentation describes the Result 10 strategy, all-of-government discussions and first lessons' learned in the aim to improve the user-friendlyness of government online services.
Build a better campaign: Research, Plan and Integrate
Effective campaigns breakthrough the clutter and deliver a message that resonates with the audience. Learn how market intelligence and social insights are being used to develop campaigns and communications strategies that are routed in business goals and a new understanding of the customer.
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The approach to training is becoming more focused around employing m-learning “bite-sized” nuggets of knowledge that are targeted to the individual's on-demand learning needs. Join us for this webinar to find out how your organization can best adopt a meaningful “learning on the go” strategy.
The World of Mobile Computing Today
How Is Mobile Computing Changing?
How Does Mobile Computing Affect Learning?
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Mobile Learning in the Workplace
Chartered Accountants have generally been slow in adopting technology in their offices. In India, the scene is not too different. This presentation takes a look at how CAs can use technology in their offices either for their own practice management or for enhancement of their practice or for providing services to their clients. There are references to certain persons in this presentation. That is done only by way of information to highlight a point or two. There is no intention to pass any judgement or remarks on such persons.
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This webinar will examine the core concept and practical strategies for creating effective and responsive content in the multi-screen world we live in.
Register now to gain actionable insights and learn:
• Practical strategies to determine the appropriate screen sizes for your content marketing materials.
• Building effective calls to action for multiple screens.
• Practical strategies to use when building your content marketing plan in today’s multi-screen world.
• Decision strategies for deploying content effectively.
• Possible frameworks available
• How best to integrate this approach with your marketing plan.
According to the Yankee Group 38% of American workers are already part of the mobile workforce, and that number is going to grow exponentially. Creating strategies to enable the mobile workforce is critical to enabling productivity of the modern workforce. Organizations need systems, processes, and managers who can manage the growing mobile workforce effectively. The webinar will discuss important factors in creating a mobile strategy
After completing this presentation, attendees will leave with a thorough understanding of:
Aligning mobile strategy with organizational strategy
Key triggers that drive a mobile strategy
How to get started on developing your mobile strategy
Measuring and driving ROI from a mobile strategy
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A ‘well-managed SharePoint intranet‘. How often to see those words in the same sentence? Not that often. Why? Because SharePoint’s complexity can overwhelm you when managing your intranet. The secret is to have a clear strategy setting the right direction supported by strong governance to keep moving each day in that direction revealed in this presentation.
7 principles of good intranet governanceMark Morrell
Recently I spoke at Intranatverk about some key governance principles that are common to successful intranets. Book cover - Digital success or digital disastersI took this subject from my book 'Digital success or digital disaster?' which a practical, experience-based approach to growing and managing a successful intranet.
The purpose of a governance framework is to ensure that you balance business needs with the user experience. An effective governance framework is essential for a well-managed intranet. It can be the deciding factor between a good user experience, greatly valued, and a poor user experience with little benefit. Every intranet is different depending on the size, type, and culture of the organisation it supports. However, there are some key governance principles that are common to their success.
Know your organisation
Define the scope
Put people first
Use all resources
Compare and benchmark
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These principles for good governance are not like a menu that you choose which items to have and leave others alone. You need to follow all of these to build a strong foundation to improve your intranet and implement your strategy. Think about how you build a house with the foundations, walls, floors, windows, doors and finally the roof. It would not make sense for you to have windows, doors, and a roof only. The same applies to your governance framework.
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Aligning mobile strategy with organizational strategy
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Define the scope
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Use all resources
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3. My background
• As BT intranet manager, I transformed the
intranet into a digital workplace that you could
use anywhere, any time, with any device.
• Since leaving BT I help other organisations to:
– develop strategies
– build governance frameworks that cover:
• Roles and responsibilities
• Standards based on business and mobile users’ needs
• Guidance, support, and training
• Give a great mobile user experience
4. Boys with new toys?
Source: iPad-Using Medvedev Offered
BlackBerry Tablet blogs.wsj.com
5. Who are the right senior executives?
• You need to identify the senior people who:
– Will be affected most
– Will be most influential
• They may not be the most obvious person
• Who do you need to build a relationship with?
• Without their ‘buy-in’ your ideas for mobile
will go nowhere fast and just stay as ideas
6. What is the wrong approach?
• Without a detailed plan you believe is
achievable you will:
– Fall at the first hurdle
– Show no confidence it will happen
– Have little credibility
• Senior executives see you as a time-waster
8. The right approach
Have a proposal you can discuss with your
stakeholders including:
– What you are aiming to do
– Why you believe in it
– What the scope is
– What your priorities are
– When it will be implemented
9. “The oldest and strongest emotion of mankind
is fear, and the oldest and strongest kind of fear
is fear of the unknown”
H.P. Lovecraft, Supernatural Horror in Literature
10. Fear of the unknown
Research what other organisations have done:
– Successful examples of mobile adoption
– Competitors who are ahead of you with mobile
– Lessons to learn where mobile hasn’t worked
– Prepare what you are going to share
– Prepare how you will approach stakeholders
11. Mobile strategy
• Align it with other strategies
• Show where, how, when and what will be
used
• Agree short, medium, and long term priorities
• Quick wins, biggest impact, most savings
• Resources and funding to deliver it
• Clear ownership on who makes the decisions
• Review and measure benefits
12. How will you implement it?
•
•
•
•
•
•
Show how your idea will become reality
Don’t be too aspirational
Inspire people by showing how it can be done
Get approval for funding and resources
Decide who will lead the project
Review progress and measure benefits
18. A great mobile experience
• A mobile strategy aligned to business needs
• Supported by a governance framework
• Help match people’s needs with right mobile
device
• Research and test changes with mobile users
• Get the infrastructure in place
• Standards for security, usability and BYOD
• Policy for mobile use based on business needs
19. Great mobile user experience
The Ten Commandments of a Great Mobile
User Experience - blog.teamtreehouse.com
20. Benefits of mobile
• Show benefits of people using and being more mobile.
• Benefits on the bottom line are taken more seriously:
–
–
–
–
–
Reduced office space as you work from different places
Increased productivity as you avoid delay using PC in office
Reduced travel costs as you share online, on calls, on video
More flexibility to balance personal life with work
Better customer service, quicker product launch