This document discusses best practices for developing a successful SharePoint intranet, including establishing a clear strategy, governance framework, and publishing standards. It emphasizes that an intranet is more likely to be good or bad based on how it is implemented and managed, rather than just the SharePoint technology itself. Key recommendations include defining roles and responsibilities, aligning the intranet with business needs and culture, and balancing user experience with organizational requirements through governance.
7 principles of good intranet governanceMark Morrell
Recently I spoke at Intranatverk about some key governance principles that are common to successful intranets. Book cover - Digital success or digital disastersI took this subject from my book 'Digital success or digital disaster?' which a practical, experience-based approach to growing and managing a successful intranet.
The purpose of a governance framework is to ensure that you balance business needs with the user experience. An effective governance framework is essential for a well-managed intranet. It can be the deciding factor between a good user experience, greatly valued, and a poor user experience with little benefit. Every intranet is different depending on the size, type, and culture of the organisation it supports. However, there are some key governance principles that are common to their success.
Know your organisation
Define the scope
Put people first
Use all resources
Compare and benchmark
Do what you say you will do
Keep it legal
These principles for good governance are not like a menu that you choose which items to have and leave others alone. You need to follow all of these to build a strong foundation to improve your intranet and implement your strategy. Think about how you build a house with the foundations, walls, floors, windows, doors and finally the roof. It would not make sense for you to have windows, doors, and a roof only. The same applies to your governance framework.
Last week, I ran a workshop at Intranatverk with an enthusiastic group of intranet people to cover what is the best publishing model for their intranet. The slides I used for the workshop are available for you to share.
I took this subject from my book ‘Digital success or digital disaster?‘ j.mp/MMDigitalSuccess which covers all the other areas of intranet governance you need to develop when improving how your intranet is managed.
The publishing model you choose needs to meet your organisation’s needs. It also needs to fit within a wider governance framework that includes your publishing roles and responsibilities, standards, and support.
SharePoint can be implemented well or poorly depending on how an organization approaches it. The document discusses developing a strategy that includes planning, resources, culture, governance, and user experience. Key aspects that make SharePoint "good" include establishing roles and responsibilities, content standards, training, and designing the user experience around common navigation, branding, and information architecture. The summary emphasizes that whether SharePoint is viewed as "good" or "bad" depends more on how an organization implements it rather than the underlying technology alone.
SharePoint 2010: examples with mobilesMark Morrell
SharePoint 2010 allows users to access and collaborate on content from personal computers and mobile devices. The platform provides web interfaces that are optimized for different screen sizes and form factors. Users can view and edit documents, participate in discussions, manage projects, and share information from anywhere using a variety of devices.
This document discusses best practices for developing a successful SharePoint intranet, including establishing a clear strategy, governance framework, and publishing standards. It emphasizes that an intranet is more likely to be good or bad based on how it is implemented and managed, rather than just the SharePoint technology itself. Key recommendations include defining roles and responsibilities, aligning the intranet with business needs and culture, and balancing user experience with organizational requirements through governance.
7 principles of good intranet governanceMark Morrell
Recently I spoke at Intranatverk about some key governance principles that are common to successful intranets. Book cover - Digital success or digital disastersI took this subject from my book 'Digital success or digital disaster?' which a practical, experience-based approach to growing and managing a successful intranet.
The purpose of a governance framework is to ensure that you balance business needs with the user experience. An effective governance framework is essential for a well-managed intranet. It can be the deciding factor between a good user experience, greatly valued, and a poor user experience with little benefit. Every intranet is different depending on the size, type, and culture of the organisation it supports. However, there are some key governance principles that are common to their success.
Know your organisation
Define the scope
Put people first
Use all resources
Compare and benchmark
Do what you say you will do
Keep it legal
These principles for good governance are not like a menu that you choose which items to have and leave others alone. You need to follow all of these to build a strong foundation to improve your intranet and implement your strategy. Think about how you build a house with the foundations, walls, floors, windows, doors and finally the roof. It would not make sense for you to have windows, doors, and a roof only. The same applies to your governance framework.
Last week, I ran a workshop at Intranatverk with an enthusiastic group of intranet people to cover what is the best publishing model for their intranet. The slides I used for the workshop are available for you to share.
I took this subject from my book ‘Digital success or digital disaster?‘ j.mp/MMDigitalSuccess which covers all the other areas of intranet governance you need to develop when improving how your intranet is managed.
The publishing model you choose needs to meet your organisation’s needs. It also needs to fit within a wider governance framework that includes your publishing roles and responsibilities, standards, and support.
SharePoint can be implemented well or poorly depending on how an organization approaches it. The document discusses developing a strategy that includes planning, resources, culture, governance, and user experience. Key aspects that make SharePoint "good" include establishing roles and responsibilities, content standards, training, and designing the user experience around common navigation, branding, and information architecture. The summary emphasizes that whether SharePoint is viewed as "good" or "bad" depends more on how an organization implements it rather than the underlying technology alone.
SharePoint 2010: examples with mobilesMark Morrell
SharePoint 2010 allows users to access and collaborate on content from personal computers and mobile devices. The platform provides web interfaces that are optimized for different screen sizes and form factors. Users can view and edit documents, participate in discussions, manage projects, and share information from anywhere using a variety of devices.
BT is using Microsoft SharePoint 2010 to improve collaboration and information sharing. They have implemented team sites for project teams to share documents, discuss work, and manage tasks. The intranet site allows all employees to access company news, policies, benefits information and internal social networking capabilities.
Strategic intranet governance and business driven adoption of social media fo...Mark Morrell
The document discusses BT's adoption of social media on their intranet. It provides details on BT's intranet usage and benchmarks. Key business drivers for adopting social media included engaging younger users accustomed to social platforms and harnessing social technologies to improve customer service, collaboration, and innovation. The document outlines guidelines for social media use and examples of how BT implemented social tools like blogs, wikis, podcasts and online chats. Metrics are needed to measure the value of social media for increasing engagement and knowledge sharing across the large organization.
This document discusses BT's use of social media on their intranet. It provides an overview of BT's intranet, including its size and features. It explains that social media is important to BT because it aligns with their business drivers like social networks and user empowerment. The document also notes that younger employees expect to use social media tools at work. It then outlines how traditional communication differs from social media in terms of engaging people. Finally, it provides examples of the social media tools used on BT's intranet, like blogs and wikis, and discusses guidelines and benefits.
How using social media can support and make work processes more efficientMark Morrell
This document discusses how BT, a large UK telecommunications company, uses social media to make work processes more efficient. It describes BT's intranet which over 140,000 employees use for information, applications, and collaboration. The document outlines how BT embraces key principles of social media technology through internal tools like its wiki (BTpedia), blogs, podcasts, and social networks. It provides guidelines for using social media at BT, including governance, and discusses overcoming barriers to adoption. Examples are given of how social media supports knowledge sharing and collaboration across the large organization.
Intellact is BT's internal website for research and news. It serves as an intranet site that is only accessible to BT employees. The site provides a way for BT researchers to share information and stay up to date on the latest developments within the company.
Make a great user experience even betterMark Morrell
- The document discusses BT's intranet strategy and priorities, which include aligning with BT's overall strategy to reduce costs and grow new revenues, ensuring the intranet meets business and user needs, and complying with all policies and regulations.
- User satisfaction surveys show 79% of users are satisfied with the intranet and standards help prevent problems and underpin everything to create a consistent user experience.
- To make the intranet experience even better, the key is getting priorities right by leading with business needs, working with IT, using standards, and preventing problems proactively.
Getting the best value from managing your intranet and portalMark Morrell
BT's intranet manager discusses ways to maximize the value of an intranet and portal, including measuring user satisfaction, improving productivity, quantifying tangible and intangible benefits, and generating revenue. The intranet serves over 140,000 BT employees and contractors with information, applications, collaboration tools, and more. User surveys find high satisfaction levels and agreement that the intranet improves work efficiency. BT has calculated a positive return on investment from productivity gains and other exploited benefits, with more value still to be realized. The manager advocates using the intranet to showcase technologies for potential customers.
Successfully transforming BT's intranet using social mediaMark Morrell
The document discusses how BT, a large global communications company, has successfully adopted social media internally. It outlines BT's analysis of the need to use social media to engage younger users and meet business drivers. The document also details BT's guidelines for social media use, governance strategies to minimize risks, and how identifying early adopters and making tools easy to use helped overcome barriers to increase adoption rates. Finally, it states that social media benefits include finding information and joining communities of interest.
I am presenting these slides to Oracle on 5 May in support of my blog post at http://markmorrell.wordpress.com at their first Usability Board Europe meeting.
How BT uses social media with internal communicationMark Morrell
Understand BT and its culture better
Know how BT’s intranet enables the use of social media
Understand how BT communicates
Know what social media tools are used in BT
Know how they are used
Understand what has been the impact
Intra team presentation 4 march copenhagenMark Morrell
Mark Morrell discusses how BT uses its intranet to improve productivity, generate revenue, and measure user satisfaction. The intranet provides access to all company information, applications, collaboration tools, and training resources. BT conducts annual user satisfaction surveys, earns advertising revenue on the intranet, and values both tangible and intangible benefits like time savings and increased efficiency. The intranet showcases BT technologies and helps demonstrate commercial opportunities to customers.
BT is using Microsoft SharePoint 2010 to improve collaboration and information sharing. They have implemented team sites for project teams to share documents, discuss work, and manage tasks. The intranet site allows all employees to access company news, policies, benefits information and internal social networking capabilities.
Strategic intranet governance and business driven adoption of social media fo...Mark Morrell
The document discusses BT's adoption of social media on their intranet. It provides details on BT's intranet usage and benchmarks. Key business drivers for adopting social media included engaging younger users accustomed to social platforms and harnessing social technologies to improve customer service, collaboration, and innovation. The document outlines guidelines for social media use and examples of how BT implemented social tools like blogs, wikis, podcasts and online chats. Metrics are needed to measure the value of social media for increasing engagement and knowledge sharing across the large organization.
This document discusses BT's use of social media on their intranet. It provides an overview of BT's intranet, including its size and features. It explains that social media is important to BT because it aligns with their business drivers like social networks and user empowerment. The document also notes that younger employees expect to use social media tools at work. It then outlines how traditional communication differs from social media in terms of engaging people. Finally, it provides examples of the social media tools used on BT's intranet, like blogs and wikis, and discusses guidelines and benefits.
How using social media can support and make work processes more efficientMark Morrell
This document discusses how BT, a large UK telecommunications company, uses social media to make work processes more efficient. It describes BT's intranet which over 140,000 employees use for information, applications, and collaboration. The document outlines how BT embraces key principles of social media technology through internal tools like its wiki (BTpedia), blogs, podcasts, and social networks. It provides guidelines for using social media at BT, including governance, and discusses overcoming barriers to adoption. Examples are given of how social media supports knowledge sharing and collaboration across the large organization.
Intellact is BT's internal website for research and news. It serves as an intranet site that is only accessible to BT employees. The site provides a way for BT researchers to share information and stay up to date on the latest developments within the company.
Make a great user experience even betterMark Morrell
- The document discusses BT's intranet strategy and priorities, which include aligning with BT's overall strategy to reduce costs and grow new revenues, ensuring the intranet meets business and user needs, and complying with all policies and regulations.
- User satisfaction surveys show 79% of users are satisfied with the intranet and standards help prevent problems and underpin everything to create a consistent user experience.
- To make the intranet experience even better, the key is getting priorities right by leading with business needs, working with IT, using standards, and preventing problems proactively.
Getting the best value from managing your intranet and portalMark Morrell
BT's intranet manager discusses ways to maximize the value of an intranet and portal, including measuring user satisfaction, improving productivity, quantifying tangible and intangible benefits, and generating revenue. The intranet serves over 140,000 BT employees and contractors with information, applications, collaboration tools, and more. User surveys find high satisfaction levels and agreement that the intranet improves work efficiency. BT has calculated a positive return on investment from productivity gains and other exploited benefits, with more value still to be realized. The manager advocates using the intranet to showcase technologies for potential customers.
Successfully transforming BT's intranet using social mediaMark Morrell
The document discusses how BT, a large global communications company, has successfully adopted social media internally. It outlines BT's analysis of the need to use social media to engage younger users and meet business drivers. The document also details BT's guidelines for social media use, governance strategies to minimize risks, and how identifying early adopters and making tools easy to use helped overcome barriers to increase adoption rates. Finally, it states that social media benefits include finding information and joining communities of interest.
I am presenting these slides to Oracle on 5 May in support of my blog post at http://markmorrell.wordpress.com at their first Usability Board Europe meeting.
How BT uses social media with internal communicationMark Morrell
Understand BT and its culture better
Know how BT’s intranet enables the use of social media
Understand how BT communicates
Know what social media tools are used in BT
Know how they are used
Understand what has been the impact
Intra team presentation 4 march copenhagenMark Morrell
Mark Morrell discusses how BT uses its intranet to improve productivity, generate revenue, and measure user satisfaction. The intranet provides access to all company information, applications, collaboration tools, and training resources. BT conducts annual user satisfaction surveys, earns advertising revenue on the intranet, and values both tangible and intangible benefits like time savings and increased efficiency. The intranet showcases BT technologies and helps demonstrate commercial opportunities to customers.