This document discusses how BT, a large UK telecommunications company, uses social media to make work processes more efficient. It describes BT's intranet which over 140,000 employees use for information, applications, and collaboration. The document outlines how BT embraces key principles of social media technology through internal tools like its wiki (BTpedia), blogs, podcasts, and social networks. It provides guidelines for using social media at BT, including governance, and discusses overcoming barriers to adoption. Examples are given of how social media supports knowledge sharing and collaboration across the large organization.
I am presenting these slides to Oracle on 5 May in support of my blog post at http://markmorrell.wordpress.com at their first Usability Board Europe meeting.
I am presenting these slides to Oracle on 5 May in support of my blog post at http://markmorrell.wordpress.com at their first Usability Board Europe meeting.
How BT uses social media with internal communicationMark Morrell
Understand BT and its culture better
Know how BT’s intranet enables the use of social media
Understand how BT communicates
Know what social media tools are used in BT
Know how they are used
Understand what has been the impact
Inside Academy - Social Media & Bloggingmgower
Use Social Media to drive B2B lead generation.
Email blasts, trade shows, ad campaigns, cold calling and press release are no longer the only techniques for lead generation. This is the age of social media marketing.
This whitepaper gives you the latest updates on:
- How to develop a strategy and content implementation plan
- An overview of the key social media networks available
- Main benefits of blogging and how to measure it.
To download go to:
http://www.theinsideteam.co.uk/b2b-social-media--blogging/
Presentation for the Public Relations and Communications Manager Position. Red Carrot is one of the Miami public relations firms specializing in representing
prominent government agencies in Washington D.C. This position specializes in outreach marketing. The company employs 35 public relations professionals.
A ‘well-managed SharePoint intranet‘. How often to see those words in the same sentence? Not that often. Why? Because SharePoint’s complexity can overwhelm you when managing your intranet. The secret is to have a clear strategy setting the right direction supported by strong governance to keep moving each day in that direction revealed in this presentation.
7 principles of good intranet governanceMark Morrell
Recently I spoke at Intranatverk about some key governance principles that are common to successful intranets. Book cover - Digital success or digital disastersI took this subject from my book 'Digital success or digital disaster?' which a practical, experience-based approach to growing and managing a successful intranet.
The purpose of a governance framework is to ensure that you balance business needs with the user experience. An effective governance framework is essential for a well-managed intranet. It can be the deciding factor between a good user experience, greatly valued, and a poor user experience with little benefit. Every intranet is different depending on the size, type, and culture of the organisation it supports. However, there are some key governance principles that are common to their success.
Know your organisation
Define the scope
Put people first
Use all resources
Compare and benchmark
Do what you say you will do
Keep it legal
These principles for good governance are not like a menu that you choose which items to have and leave others alone. You need to follow all of these to build a strong foundation to improve your intranet and implement your strategy. Think about how you build a house with the foundations, walls, floors, windows, doors and finally the roof. It would not make sense for you to have windows, doors, and a roof only. The same applies to your governance framework.
More Related Content
Similar to How using social media can support and make work processes more efficient
How BT uses social media with internal communicationMark Morrell
Understand BT and its culture better
Know how BT’s intranet enables the use of social media
Understand how BT communicates
Know what social media tools are used in BT
Know how they are used
Understand what has been the impact
Inside Academy - Social Media & Bloggingmgower
Use Social Media to drive B2B lead generation.
Email blasts, trade shows, ad campaigns, cold calling and press release are no longer the only techniques for lead generation. This is the age of social media marketing.
This whitepaper gives you the latest updates on:
- How to develop a strategy and content implementation plan
- An overview of the key social media networks available
- Main benefits of blogging and how to measure it.
To download go to:
http://www.theinsideteam.co.uk/b2b-social-media--blogging/
Presentation for the Public Relations and Communications Manager Position. Red Carrot is one of the Miami public relations firms specializing in representing
prominent government agencies in Washington D.C. This position specializes in outreach marketing. The company employs 35 public relations professionals.
A ‘well-managed SharePoint intranet‘. How often to see those words in the same sentence? Not that often. Why? Because SharePoint’s complexity can overwhelm you when managing your intranet. The secret is to have a clear strategy setting the right direction supported by strong governance to keep moving each day in that direction revealed in this presentation.
7 principles of good intranet governanceMark Morrell
Recently I spoke at Intranatverk about some key governance principles that are common to successful intranets. Book cover - Digital success or digital disastersI took this subject from my book 'Digital success or digital disaster?' which a practical, experience-based approach to growing and managing a successful intranet.
The purpose of a governance framework is to ensure that you balance business needs with the user experience. An effective governance framework is essential for a well-managed intranet. It can be the deciding factor between a good user experience, greatly valued, and a poor user experience with little benefit. Every intranet is different depending on the size, type, and culture of the organisation it supports. However, there are some key governance principles that are common to their success.
Know your organisation
Define the scope
Put people first
Use all resources
Compare and benchmark
Do what you say you will do
Keep it legal
These principles for good governance are not like a menu that you choose which items to have and leave others alone. You need to follow all of these to build a strong foundation to improve your intranet and implement your strategy. Think about how you build a house with the foundations, walls, floors, windows, doors and finally the roof. It would not make sense for you to have windows, doors, and a roof only. The same applies to your governance framework.
Last week, I ran a workshop at Intranatverk with an enthusiastic group of intranet people to cover what is the best publishing model for their intranet. The slides I used for the workshop are available for you to share.
I took this subject from my book ‘Digital success or digital disaster?‘ j.mp/MMDigitalSuccess which covers all the other areas of intranet governance you need to develop when improving how your intranet is managed.
The publishing model you choose needs to meet your organisation’s needs. It also needs to fit within a wider governance framework that includes your publishing roles and responsibilities, standards, and support.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Web 2.0 and all that it has to offer is leading the BT Intranet to a new phase in its evolution
Why is Social media important?
Because it is closely linked to social behaviour. If the Intranet is about enabling people to be more effective, then it should also complement social behaviour – people should feel comfortable using it.
All the objectives of the original project to use Internet technology in-house are embodied in web 2.0. Giving power to users, creating new networks, supporting social networks, simplifying the technology - all aspirations of the Intranet - and all key business drivers.
How do we use this social media?
BTpedia:
Following on the success of Wikipedia, it seemed an interesting option for knowledge sharing. A traditional web site called 1001 Facts was proving difficult to update because the owners of the information moved on and the fact had to be removed. Eventually the site became untenable because it was left with only a handful of facts. Now, no one person owns the facts, and while still in Beta version, BTpedia was soon on its way to rebuilding 1001 Facts.
Podcasting:
Brings content to life and builds trust. Human Resources are using it to deliver training; senior managers can issue team briefings; the online newspaper, BT Today, provides a daily news podcast.
Project wikis
Real time collaboration; project teams can update quickly.
MyBT network
A new form of social networking; people can post information about themselves which enables others to find the skills or knowledge they seek. It enables people to make connections with each other.
Blogging
Blogs are open to anyone to use. They enable people to engage with each other and personalise content. Popular with senior managers to keep teams updated.
RSS powered news
One central source keeping many updated. The user controls the content; news feeds can be tailored to their interests.
Key principles
While web 2.0 may appear to be a free for all, there are some key principles BT has adopted. Firstly, there will be no anonymous postings - anyone can read open information, but you must be logged in to contribute. This is followed by the freedom to say what you want, but in the knowledge that you will be held accountable.