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Hospital Marketing
Introduction to Hospital Marketing
Marketing definition
 It’s a management process that identifies, anticipates and satisfies
customer’s requirements profitability (Chartered Institute of Marketing)
 Right Product/Service in the right place at the right price to the right
person at the right time (Adcock et al)
Planning
“ Failure to plan is Planning to Failure”
Marketing is for everyone
“ The purpose of a business is to
create a customer…
Marketing is not a specialized
activity … it is the whole business
seen from … the customer’s
point of view”
Hospital Marketing Process
Create
right
positioning
Generate
Awareness
Choose
right
channels
Provide
excellent
services
Measure
and
Improve
Right Positioning
[CATEGORY
NAME]
[PERCENTAGE]
Walk-ins
30%Sales
60%
Patients Mix
Emergency Patients Walk-ins Sales
Emergency patients (marketing awareness
within the district);
Walk-ins (Made aware by marketing);
Sales: Relationships managed by marketing
teams at institutes and referals.
Providing
excellent
services
• WARM WELCOME AT
RECEPTION
• NURSING STAFF DO THEIR BEST
FOR SERVING PATIENT
• LABORATORY TESTS
PROCEDURE MUST BE
CONVENIENT AND QUICK
• PROPER CLEANLINESS
&HYGIENE MAINTAINED IN
HOSPITAL PREMISES
• NO LONG WAITING PERIOD
Measure and
Improve
• POST IMPLEMENTATION ANALYSIS TO
GET THE STRENGTHS AND
WEAKNESSES AND IMPROVING
Some ideas for
hospital
marketing
• WORD OF MOUTH
• ELECTRONIC, PRINTABLE MEDIA,
MEDICAL CAMPAIGNS, FREE CHECK
UPS IN SCHOOL AND
ORGANIZATIONS
• EDUCATING PEOPLE AS IN :
1- HEALTH DAY (APRIL 7TH),
2- WORLD AIDS DAY (DECEMBER 1ST)
3- DIABETES DAY (NOVEMBER 14TH)
“Be like rose which yields
perfume even to the
hand which crushes it”
3rd Jeddah Marketing Club (Hospital Marketing) by.Dr.Hesham Sherif
3rd Jeddah Marketing Club (Hospital Marketing) by.Dr.Hesham Sherif

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