The document discusses the OB Model and performance of organizations. It defines individual, group, and organizational levels of performance. Individual level variables like personality, emotions, and values can impact performance, but management has little control over these. Group level variables such as communication, leadership, and conflicts are more within management's control. The document also distinguishes between average, successful, and effective types of managers, noting effective managers strongly communicate, achieve high performance through quality and quantity, and are committed to employees and customers.

1. O B MODEL

2. OB Model
Performance
Organization Group Individual

3. PERFORMANCE OF AN
ORGANISATION
Productivity :Transforming inputs into outputs
Effectiveness: Successfully meeting needs
Effeciency:At low cost,time,energy,labour
Sales:Mkt Share, ROI,profit.
Customer Satisfaction.
Organizational citizenship behavior
Job Satisfaction

4. Negative performance:
Absenteeism: Failure to report to work
Turnover of Employees: Voluntary and
involuntary withdrawal from organization
Deviant work place behavior

5. Causes Resulting Performance
1.Individual Level Variables ( Independent
variables)
Age Others;
Gender 1.Perception
Marital status 2.Decision Making
Personality 3.Learning
Emotions 4.Motivation
Values
Attitude
Basic ability levels
(Here Mgt can do little to alter the above)

6. 2.Group Level Variables:
Communication Pattern
Leadership
Power Politics
Level Of conflict

7. Types Of Manager
Average Manager: More traditional and routine
without great success.
Successful Manager: Good Net working and
Getting promotions quickly.
Effective Manager: Strong communication,
performance in terms of quantity and quality,
commitment towards employees and customers.

8. Effective Versus Successful
Managerial Activities
Four types of Managerial Activities;
Traditional Management: Decision
making,planning,controlling.
Communication Mgt:Exchanging Information
and processing paper works.
Human Resource Mgt:
Motivating,discipline,managing
conflict,staffing,training.
Networking Mgt:Socialising,politicking and
interacting with outsiders.