Brooke Koehnke is a student at the University of Cincinnati pursuing a Bachelor of Arts in Organizational Leadership with a concentration in Talent & Development and a minor in Business Administration. She maintains a 3.6 GPA and has worked in several customer service roles, including at Servatii Deli & Pastry, Dunkin' Donuts, and Coney Island, where she received two customer service awards. She is involved in campus organizations like Pi Beta Phi fraternity and the National Society of Leadership and Success.

1. Brooke Koehnke
(513)262-8227 | koehnkba@mail.uc.edu
EDUCATION:
Bachelor of Arts, Organizational Leadership Expected August 2020
University of Cincinnati, Cincinnati OH
● Concentration: Talent & Development (Human Resources)
● Minor: Business Administration
● Cincinnatus Scholarship
● Dean’s List, Fall 2016-Fall2018
● GPA: 3.6/4.0
EXPERIENCE:
Team Member
Servatii Deli & Pastry, Cincinnati, OH April 2018-Present
● Manage inventory records
● Train new team members
● Organize and send out orders daily
● Provide solutions to customer complaints and employee procedure enforcement
Team Member
Dunkin’ Donuts, Amelia, OH July 2017-April 2018
● Collaborated with coworkers to assign daily clean-up tasks to make sure no one had to
work past his or her scheduled hours
● Demonstrated accuracy in cash handling and credit card processing, balanced cash drawer
to the penny
● Worked in a busy location, developed knowledge of quick service
Rides Team Member
Coney Island, Cincinnati, OH ​Summer 2017
● Greeted each new customer with enthusiasm and a friendly demeanor at all times
● Shared messages between managers and rides employees through constant communication
● Earned 2 customer service awards
ACTIVITIES:
Member,​ Pi Beta Phi Fraternity OH Kappa, 2018-Present
Member,​ National Society of Leadership and Success UC, 2018-Present
Youth Ministry Teacher,​ Mt. Carmel Christian Church, November 2016-February 2019
Volunteer,​ Matthew 25: Ministries, 2017-2019
SKILLS:
Computer:​ Microsoft Office Word, Excel, Powerpoint, Outlook