Peter Avis - Why Customer Service Matters
•Download as PPT, PDF•
1 like•550 views
Peter Avis, the restaurant manager at Babylon, outlines four elements of great customer service: 1) having a strong staff who are informed, trained, and feel like part of the business, 2) staying ahead of competitors by analyzing them and having lunches with them, 3) providing "WOW factors" like knowing guests and rewarding loyalty with small impacts, and 4) gathering feedback from various sources like mystery diners, reviews, mail, and cards to improve service.
Report
Share
Report
Share
Recommended
Spot On Peer Recognition Program
Nothing is more powerful than a peer recognition program to encourage good performance and recognize those little things that only co-workers witness. This PowerPoint outlines the basic program structure of peer recognition program that was implemented about a year about at Mayfield Collision Centers.
NATASHIA_WHITE RESUME
Natashia S White is seeking a customer service position that allows her to connect customers to company services. She has over 10 years of experience in customer service and sales roles. Her experience includes positions at restaurants, car dealerships, and other companies where she excelled in meeting sales goals, developing client relationships, and handling customer inquiries. She has strong communication and computer skills and has trained over 149 new hires in previous roles.
Caitlyn Resume
Caitlyn Nesbitt seeks a position that allows her to utilize her skills in customer service, marketing, administration, and club hospitality. She has over 5 years of experience in member services and management roles at private clubs, including her current role as Member Services Manager at The Madison Club in La Quinta, CA. Nesbitt graduated from Western Carolina University with a Bachelor's degree in Hospitality Tourism Management and a minor in Sales and Marketing. She is proficient in member relations, event planning and coordination, website maintenance, and budgeting.
Awards Masterclass presentation 250612 df
This Awards Masterclass looks at why industry award nominations (and hopefully wins!) should be intergrated into your business, especially tourism businesses, as part of your business strategy. It also takes a practical look at what should go in applications and how the quality of content and your messages should be carefully scripted to create the right first impression and leave judges feeling a sense of 'wow'!
jaleel CV
Abdul Jaleel is seeking a challenging career that utilizes his professional skills and knowledge. He has worked as a Guest Service Agent and Concierge at Hilton Al Ain since 2010, where he has received the Employee of the Month award multiple times. His duties include providing guest services, transporting luggage, processing messages, making reservations, and responding to inquiries. He is an excellent team player with strong communication and leadership skills who adapts well to changes.
Illa_Ridder_Resume
This document summarizes the qualifications and experience of an individual seeking a position as an event planner. They have over 11 years of customer service experience and management experience, including organizing three fashion shows. They are currently pursuing a degree in Fashion Design and Merchandising and have a background working in the fashion industry as a model, designer, and event organizer for fashion shows.
Jennifer Jedda Resume
Jennifer M. Jedda has over 15 years of experience as an entrepreneur, business owner, consultant, and community volunteer. She founded JJ Caprices, an ecommerce boutique selling handmade accessories, and has grown sales by 33% in the second year. Prior to that, she worked as an Assistant Director and consultant for Accenture, managing teams and client projects. She is fluent in Spanish and proficient in French.
5 Tips to Deliver Remarkable Customer Service
The document provides tips for delivering remarkable customer service. It recommends making customer service a company culture rather than just a department. Representatives should communicate as human beings rather than using scripts. Companies can surprise customers by periodically calling them to check on satisfaction and see how they can help rather than waiting for complaints. The goal is to transform representatives into trusted advisors who have customers' best interests in mind. Firms should view the customer experience from the customers' perspective to ensure they would be satisfied with the level of effort and service provided.
Recommended
Spot On Peer Recognition Program
Nothing is more powerful than a peer recognition program to encourage good performance and recognize those little things that only co-workers witness. This PowerPoint outlines the basic program structure of peer recognition program that was implemented about a year about at Mayfield Collision Centers.
NATASHIA_WHITE RESUME
Natashia S White is seeking a customer service position that allows her to connect customers to company services. She has over 10 years of experience in customer service and sales roles. Her experience includes positions at restaurants, car dealerships, and other companies where she excelled in meeting sales goals, developing client relationships, and handling customer inquiries. She has strong communication and computer skills and has trained over 149 new hires in previous roles.
Caitlyn Resume
Caitlyn Nesbitt seeks a position that allows her to utilize her skills in customer service, marketing, administration, and club hospitality. She has over 5 years of experience in member services and management roles at private clubs, including her current role as Member Services Manager at The Madison Club in La Quinta, CA. Nesbitt graduated from Western Carolina University with a Bachelor's degree in Hospitality Tourism Management and a minor in Sales and Marketing. She is proficient in member relations, event planning and coordination, website maintenance, and budgeting.
Awards Masterclass presentation 250612 df
This Awards Masterclass looks at why industry award nominations (and hopefully wins!) should be intergrated into your business, especially tourism businesses, as part of your business strategy. It also takes a practical look at what should go in applications and how the quality of content and your messages should be carefully scripted to create the right first impression and leave judges feeling a sense of 'wow'!
jaleel CV
Abdul Jaleel is seeking a challenging career that utilizes his professional skills and knowledge. He has worked as a Guest Service Agent and Concierge at Hilton Al Ain since 2010, where he has received the Employee of the Month award multiple times. His duties include providing guest services, transporting luggage, processing messages, making reservations, and responding to inquiries. He is an excellent team player with strong communication and leadership skills who adapts well to changes.
Illa_Ridder_Resume
This document summarizes the qualifications and experience of an individual seeking a position as an event planner. They have over 11 years of customer service experience and management experience, including organizing three fashion shows. They are currently pursuing a degree in Fashion Design and Merchandising and have a background working in the fashion industry as a model, designer, and event organizer for fashion shows.
Jennifer Jedda Resume
Jennifer M. Jedda has over 15 years of experience as an entrepreneur, business owner, consultant, and community volunteer. She founded JJ Caprices, an ecommerce boutique selling handmade accessories, and has grown sales by 33% in the second year. Prior to that, she worked as an Assistant Director and consultant for Accenture, managing teams and client projects. She is fluent in Spanish and proficient in French.
5 Tips to Deliver Remarkable Customer Service
The document provides tips for delivering remarkable customer service. It recommends making customer service a company culture rather than just a department. Representatives should communicate as human beings rather than using scripts. Companies can surprise customers by periodically calling them to check on satisfaction and see how they can help rather than waiting for complaints. The goal is to transform representatives into trusted advisors who have customers' best interests in mind. Firms should view the customer experience from the customers' perspective to ensure they would be satisfied with the level of effort and service provided.
AGAPE Intern PPT
This document provides information about Agape Senior Interns for the summer of 2014, including their names, placements, and areas of focus. It then discusses the experiences of several interns in more depth, including Chaira Fray working in business office management and HR, Brittany Brian providing veteran education, Nicholas Dendy working in assisted living and hospice, Brittany Carter focusing on marketing, Benjamin Ikenegbu in operations and administration, Shimia McBeth learning about life in an assisted living facility, and Morgan Grant working on ALF compliance. Roger Fowler's internship involved admissions and discharge in a PACC.
Gayane R 2017
Gayane Saroyan is seeking a challenging career opportunity utilizing her people skills, persuasiveness, creativity, and self-motivation. She has over 10 years of experience in banking and customer service roles, most recently as Assistant Branch Manager at Citibank where she helped achieve sales and service goals, oversaw daily operations, and ensured excellent customer service. Prior to that, she was a Lead Teller and Sales Associate, receiving recognition for her superior customer service skills. She has strong management, communication, and leadership abilities along with administrative and computer skills.
Capabilities Presentation
Kaye/Bassman is an executive search firm that specializes in construction and real estate. They have experience recruiting for a wide range of positions from entry-level to C-suite across industries including project management, estimating, field operations, business development, finance, and commercial real estate. Kaye/Bassman tailors its flexible recruitment process to each client's unique business and culture. They have a proven track record of successfully placing candidates and ensuring a smooth transition.
Amazing Times Photo Booths Keiretsu Forum Presentation
Amazing Times Photo Booths presentation prepared for the 2013 Keiretsu Forum Angel Expo held at Drexel University.
MARYANNE MCCARTHYRESUME
Maryanne McCarthy has over 15 years of experience in various administrative, customer service, and clerical roles. She has strong communication, organization, and computer skills. Currently, she works as an entrepreneur running her gift business, Marians Gifts, in Seattle, Washington where she handles operations, accounting, and marketing.
Hotel Magazine,Pg 3.3
This document discusses factors for successful banquet operations at hotels. It emphasizes that banquet teams must ensure all promised elements of an event are delivered to meet customer expectations. Key factors for success include having well-trained staff who can work well under pressure, proper coordination and communication, and creativity in accommodating guest needs. The banquet chef also plays a crucial role through creative culinary support. Six key points are outlined: acting as an extension of the host, having the right well-trained team, effective cost management, professional courtesy, effective communication, and ensuring customer satisfaction and loyalty.
cover resume reference
Laura Easter is applying for an open position at the hiring company. She has 10 years of experience in marketing, customer service, sales and administrative roles. Her resume details her skills in these areas and she believes she can be a valuable addition to the company. She has held various roles including marketing assistant, server, and beauty consultant. She is requesting an interview to further discuss the position and how she is well qualified.
Ignite performance - An investment opportunity
This document proposes an investment opportunity to create a sports performance hub called Ignite Performance in Cambridge and South Cambs. It would provide multidisciplinary support services for recreational, amateur, and professional athletes. The management team has experience in coaching, physiotherapy, business management, and sports relations. Their vision is to build an accessible world-class support system like the English Institute of Sport. Research shows a lack of specialist sports services in the area despite many sports clubs and physically active residents. The facility would offer services like strength training, injury rehabilitation, and sport-specific testing. Their goals are to support local clubs and create a pathway for athletes from ages 11 to 70+. They seek investors and partners to help realize their vision.
How Many Reasons Flyer 2015 Results
Laura Gill is a top real estate agent who has won numerous awards including the NJAR Circle of Excellence Sales Award at the Platinum Level in 2015 and being in the top 1% of Coldwell Banker agents nationwide that same year. She has also won the Five Star Real Estate Award from 2012-2014 and was part of the Coldwell Banker International Diamond Society in 2013. Laura has extensive experience and invites home sellers and buyers to work with her.
Khalil, Mary T
Mary Khalil is an experienced operations and events manager seeking a new career opportunity. She has over 10 years of experience planning large conferences and corporate events for over 200 attendees. She is skilled in negotiating contracts, managing budgets, and building vendor relationships. Previously, she worked as an office manager for a small travel company where she scheduled trips, prepared itineraries, and oversaw staff. She holds a degree from Montgomery County Community College and is proficient in Microsoft Office.
Star Quality Hospitality Consultancy - How we can assist your business
Star Quality Hospitality Consultancy - How we can assist your businessStar Quality Hospitality Consultancy
This consultancy assists independent hospitality businesses in improving customer service and profitability. Led by Monica Or, who has over 20 years of experience in hotels and restaurants, they help businesses identify their market niche and customer base. Their services include analyzing a business's service level, internal procedures, and matching products to customers. Their goal is to provide solutions that increase revenue by retaining more existing customers through memorable experiences and competitive service.brand new c resume 22
Crist Laguerre has experience in retail sales and customer service spanning several years. Their qualifications include computer skills, cash register operation, inventory management, scheduling, and strong interpersonal abilities. Their objective is to provide a "Radical Customer Experience" by greeting customers warmly, engaging them in conversation, sharing product knowledge, closing sales, and thanking them sincerely. Previous roles include sales associate positions at Kay Jewelers, Watch Station, Ride Makerz, and Champs, where responsibilities involved customer engagement, meeting sales goals, training staff, and ensuring an optimal customer experience.
Dacia DeBona Smith Resume
Dacia DeBona Smith has over 20 years of experience in sales, management, accounting, and marketing. She currently works as a cashier at a gift shop and is pursuing an AAS in Accounting from ForsythTechCommunityCollege with a 4.0 GPA. Previously, she owned and managed a printing company for 18 years, growing the client base from 240 to 1,800 and expanding offerings. She also has experience in graphic design, bookkeeping, and volunteer demonstration of paper crafting supplies.
LW resume- 2015 professional resume RTF
Lauren Wiese has over 10 years of experience in brand ambassador, event management, customer service, and caregiving roles. She is skilled at leading teams, promoting brands, and ensuring positive customer experiences. Her background includes roles promoting organizations like the Air National Guard, Meijer's, and Barbizon USA. She is detail-oriented, works well independently and in teams, and has strong communication and leadership abilities.
#CNX14 - Getting More Juice From The Squeeze: How Luxury Retreats is Rocking ...
#CNX14 - Getting More Juice From The Squeeze: How Luxury Retreats is Rocking ...Salesforce Marketing Cloud
In today's environment, marketing departments are continuously asked to enhance the customer experience while improving ROI. Learn how Luxury Retreats—a leading international brand specializing in personalized villa vacations—accomplished just that in their first year with ExactTarget Marketing Cloud.
Starting with the Professional platform and a rigorous overhaul of their Email program, find out how the Luxury Retreats team created a comprehensive customer journey with over 55 daily automated touch points—generating sales cycle efficiencies of a staggering 10,000 man-hours—all while staying lean.
In this session, join Luxury Retreats’ email marketing innovators as they share lessons learned and answer the question, "What do we know now that we wished we had known when we started?"newresume2015withcolor
Sarah Johnson is seeking part-time or full-time employment and has over 10 years of experience in retail environments including processing sales, visual merchandising, inventory management, and customer service. She has a Bachelor's degree in Fine Arts from Kendall College of Art and Design and studied abroad in Florence, Italy. Her skills include processing transactions, visual merchandising, inventory management, customer service, and attention to detail.
Small charity major gifts (c) paulett ramsay cfre + ann rosenfield mba cfre...
This document outlines an agenda for a workshop on developing and maintaining a major gifts program with limited resources. The workshop will cover balancing major gifts activities with other duties, achieving 100% board giving, and getting expert fundraising advice on a small budget. Attendees will learn practical steps for identifying donors, cultivating relationships, and moving major gifts forward even when staffed by only one or two people.
Assessment and Certification Built Around Your Needs
1) CSE provides independent validation of high customer service standards and an opportunity for organizations to improve customer satisfaction.
2) The document outlines key aspects of CSE including customer insight, service culture, information access, delivery, and consistency in quality and timeliness.
3) Achieving CSE certification requires understanding customer needs and feedback to ensure services meet expectations.
Official resume
Jasmine Henderson is seeking an internship to utilize her skills and gain experience to advance her career opportunities. She has strong interpersonal and communication skills from her customer service experience at various food service and call center jobs. Jasmine is currently studying Business Administration at Prairie View A&M University and expects to graduate in May 2016 with a 2.0 GPA. Her resume provides contact information and outlines relevant work history, education, and community involvement.
Triple Shot Bartenders Project Plan
Triple Shot Bartenders aims to become the premier private event bartending service in the San Francisco Bay Area. Their growth plan involves starting with small house parties, then expanding to medium events of 100+ people and eventually corporate events. Their competitive advantages include providing bartending services for free, relying on tips, and having aggressive marketing through promoters and personal networks. Their upcoming events include bartending at a party on July 10th and a 250-person event for a mother's birthday on August 1st.
Customer Service: Going Beyond Satisfaction by Afrin Farhad Drishty
The document discusses providing excellent customer service. It emphasizes that customer service involves satisfying customers not just before and during purchases, but also after, with the goal of building customer loyalty rather than just satisfaction. It suggests understanding customer expectations, exceeding them through over-delivery and consistency, and learning about customers' interests through questions and feedback in order to provide unique, prompt responses to their needs and avoid mistakes. Building relationships with customers through attention to details, appropriate humor, and making customers feel important is key.
Get the Trash Out of your Funnel
The document discusses getting qualified leads into your sales funnel to increase conversion rates and sales productivity. It emphasizes that unqualified leads clog up the funnel and waste time. The key is to generate qualified leads through referrals from ideal clients who are a good fit. Having the right people in the funnel results in a faster moving funnel with higher velocity. The document provides tips for identifying ideal clients and criteria to qualify leads in order to focus on generating referrals from collaborative clients who value your work.
More Related Content
What's hot
AGAPE Intern PPT
This document provides information about Agape Senior Interns for the summer of 2014, including their names, placements, and areas of focus. It then discusses the experiences of several interns in more depth, including Chaira Fray working in business office management and HR, Brittany Brian providing veteran education, Nicholas Dendy working in assisted living and hospice, Brittany Carter focusing on marketing, Benjamin Ikenegbu in operations and administration, Shimia McBeth learning about life in an assisted living facility, and Morgan Grant working on ALF compliance. Roger Fowler's internship involved admissions and discharge in a PACC.
Gayane R 2017
Gayane Saroyan is seeking a challenging career opportunity utilizing her people skills, persuasiveness, creativity, and self-motivation. She has over 10 years of experience in banking and customer service roles, most recently as Assistant Branch Manager at Citibank where she helped achieve sales and service goals, oversaw daily operations, and ensured excellent customer service. Prior to that, she was a Lead Teller and Sales Associate, receiving recognition for her superior customer service skills. She has strong management, communication, and leadership abilities along with administrative and computer skills.
Capabilities Presentation
Kaye/Bassman is an executive search firm that specializes in construction and real estate. They have experience recruiting for a wide range of positions from entry-level to C-suite across industries including project management, estimating, field operations, business development, finance, and commercial real estate. Kaye/Bassman tailors its flexible recruitment process to each client's unique business and culture. They have a proven track record of successfully placing candidates and ensuring a smooth transition.
Amazing Times Photo Booths Keiretsu Forum Presentation
Amazing Times Photo Booths presentation prepared for the 2013 Keiretsu Forum Angel Expo held at Drexel University.
MARYANNE MCCARTHYRESUME
Maryanne McCarthy has over 15 years of experience in various administrative, customer service, and clerical roles. She has strong communication, organization, and computer skills. Currently, she works as an entrepreneur running her gift business, Marians Gifts, in Seattle, Washington where she handles operations, accounting, and marketing.
Hotel Magazine,Pg 3.3
This document discusses factors for successful banquet operations at hotels. It emphasizes that banquet teams must ensure all promised elements of an event are delivered to meet customer expectations. Key factors for success include having well-trained staff who can work well under pressure, proper coordination and communication, and creativity in accommodating guest needs. The banquet chef also plays a crucial role through creative culinary support. Six key points are outlined: acting as an extension of the host, having the right well-trained team, effective cost management, professional courtesy, effective communication, and ensuring customer satisfaction and loyalty.
cover resume reference
Laura Easter is applying for an open position at the hiring company. She has 10 years of experience in marketing, customer service, sales and administrative roles. Her resume details her skills in these areas and she believes she can be a valuable addition to the company. She has held various roles including marketing assistant, server, and beauty consultant. She is requesting an interview to further discuss the position and how she is well qualified.
Ignite performance - An investment opportunity
This document proposes an investment opportunity to create a sports performance hub called Ignite Performance in Cambridge and South Cambs. It would provide multidisciplinary support services for recreational, amateur, and professional athletes. The management team has experience in coaching, physiotherapy, business management, and sports relations. Their vision is to build an accessible world-class support system like the English Institute of Sport. Research shows a lack of specialist sports services in the area despite many sports clubs and physically active residents. The facility would offer services like strength training, injury rehabilitation, and sport-specific testing. Their goals are to support local clubs and create a pathway for athletes from ages 11 to 70+. They seek investors and partners to help realize their vision.
How Many Reasons Flyer 2015 Results
Laura Gill is a top real estate agent who has won numerous awards including the NJAR Circle of Excellence Sales Award at the Platinum Level in 2015 and being in the top 1% of Coldwell Banker agents nationwide that same year. She has also won the Five Star Real Estate Award from 2012-2014 and was part of the Coldwell Banker International Diamond Society in 2013. Laura has extensive experience and invites home sellers and buyers to work with her.
Khalil, Mary T
Mary Khalil is an experienced operations and events manager seeking a new career opportunity. She has over 10 years of experience planning large conferences and corporate events for over 200 attendees. She is skilled in negotiating contracts, managing budgets, and building vendor relationships. Previously, she worked as an office manager for a small travel company where she scheduled trips, prepared itineraries, and oversaw staff. She holds a degree from Montgomery County Community College and is proficient in Microsoft Office.
Star Quality Hospitality Consultancy - How we can assist your business
Star Quality Hospitality Consultancy - How we can assist your businessStar Quality Hospitality Consultancy
This consultancy assists independent hospitality businesses in improving customer service and profitability. Led by Monica Or, who has over 20 years of experience in hotels and restaurants, they help businesses identify their market niche and customer base. Their services include analyzing a business's service level, internal procedures, and matching products to customers. Their goal is to provide solutions that increase revenue by retaining more existing customers through memorable experiences and competitive service.brand new c resume 22
Crist Laguerre has experience in retail sales and customer service spanning several years. Their qualifications include computer skills, cash register operation, inventory management, scheduling, and strong interpersonal abilities. Their objective is to provide a "Radical Customer Experience" by greeting customers warmly, engaging them in conversation, sharing product knowledge, closing sales, and thanking them sincerely. Previous roles include sales associate positions at Kay Jewelers, Watch Station, Ride Makerz, and Champs, where responsibilities involved customer engagement, meeting sales goals, training staff, and ensuring an optimal customer experience.
Dacia DeBona Smith Resume
Dacia DeBona Smith has over 20 years of experience in sales, management, accounting, and marketing. She currently works as a cashier at a gift shop and is pursuing an AAS in Accounting from ForsythTechCommunityCollege with a 4.0 GPA. Previously, she owned and managed a printing company for 18 years, growing the client base from 240 to 1,800 and expanding offerings. She also has experience in graphic design, bookkeeping, and volunteer demonstration of paper crafting supplies.
LW resume- 2015 professional resume RTF
Lauren Wiese has over 10 years of experience in brand ambassador, event management, customer service, and caregiving roles. She is skilled at leading teams, promoting brands, and ensuring positive customer experiences. Her background includes roles promoting organizations like the Air National Guard, Meijer's, and Barbizon USA. She is detail-oriented, works well independently and in teams, and has strong communication and leadership abilities.
#CNX14 - Getting More Juice From The Squeeze: How Luxury Retreats is Rocking ...
#CNX14 - Getting More Juice From The Squeeze: How Luxury Retreats is Rocking ...Salesforce Marketing Cloud
In today's environment, marketing departments are continuously asked to enhance the customer experience while improving ROI. Learn how Luxury Retreats—a leading international brand specializing in personalized villa vacations—accomplished just that in their first year with ExactTarget Marketing Cloud.
Starting with the Professional platform and a rigorous overhaul of their Email program, find out how the Luxury Retreats team created a comprehensive customer journey with over 55 daily automated touch points—generating sales cycle efficiencies of a staggering 10,000 man-hours—all while staying lean.
In this session, join Luxury Retreats’ email marketing innovators as they share lessons learned and answer the question, "What do we know now that we wished we had known when we started?"newresume2015withcolor
Sarah Johnson is seeking part-time or full-time employment and has over 10 years of experience in retail environments including processing sales, visual merchandising, inventory management, and customer service. She has a Bachelor's degree in Fine Arts from Kendall College of Art and Design and studied abroad in Florence, Italy. Her skills include processing transactions, visual merchandising, inventory management, customer service, and attention to detail.
Small charity major gifts (c) paulett ramsay cfre + ann rosenfield mba cfre...
This document outlines an agenda for a workshop on developing and maintaining a major gifts program with limited resources. The workshop will cover balancing major gifts activities with other duties, achieving 100% board giving, and getting expert fundraising advice on a small budget. Attendees will learn practical steps for identifying donors, cultivating relationships, and moving major gifts forward even when staffed by only one or two people.
Assessment and Certification Built Around Your Needs
1) CSE provides independent validation of high customer service standards and an opportunity for organizations to improve customer satisfaction.
2) The document outlines key aspects of CSE including customer insight, service culture, information access, delivery, and consistency in quality and timeliness.
3) Achieving CSE certification requires understanding customer needs and feedback to ensure services meet expectations.
Official resume
Jasmine Henderson is seeking an internship to utilize her skills and gain experience to advance her career opportunities. She has strong interpersonal and communication skills from her customer service experience at various food service and call center jobs. Jasmine is currently studying Business Administration at Prairie View A&M University and expects to graduate in May 2016 with a 2.0 GPA. Her resume provides contact information and outlines relevant work history, education, and community involvement.
What's hot (19)
Amazing Times Photo Booths Keiretsu Forum Presentation
Amazing Times Photo Booths Keiretsu Forum Presentation
Star Quality Hospitality Consultancy - How we can assist your business
Star Quality Hospitality Consultancy - How we can assist your business
#CNX14 - Getting More Juice From The Squeeze: How Luxury Retreats is Rocking ...
#CNX14 - Getting More Juice From The Squeeze: How Luxury Retreats is Rocking ...
Small charity major gifts (c) paulett ramsay cfre + ann rosenfield mba cfre...
Small charity major gifts (c) paulett ramsay cfre + ann rosenfield mba cfre...
Assessment and Certification Built Around Your Needs
Assessment and Certification Built Around Your Needs
Similar to Peter Avis - Why Customer Service Matters
Triple Shot Bartenders Project Plan
Triple Shot Bartenders aims to become the premier private event bartending service in the San Francisco Bay Area. Their growth plan involves starting with small house parties, then expanding to medium events of 100+ people and eventually corporate events. Their competitive advantages include providing bartending services for free, relying on tips, and having aggressive marketing through promoters and personal networks. Their upcoming events include bartending at a party on July 10th and a 250-person event for a mother's birthday on August 1st.
Customer Service: Going Beyond Satisfaction by Afrin Farhad Drishty
The document discusses providing excellent customer service. It emphasizes that customer service involves satisfying customers not just before and during purchases, but also after, with the goal of building customer loyalty rather than just satisfaction. It suggests understanding customer expectations, exceeding them through over-delivery and consistency, and learning about customers' interests through questions and feedback in order to provide unique, prompt responses to their needs and avoid mistakes. Building relationships with customers through attention to details, appropriate humor, and making customers feel important is key.
Get the Trash Out of your Funnel
The document discusses getting qualified leads into your sales funnel to increase conversion rates and sales productivity. It emphasizes that unqualified leads clog up the funnel and waste time. The key is to generate qualified leads through referrals from ideal clients who are a good fit. Having the right people in the funnel results in a faster moving funnel with higher velocity. The document provides tips for identifying ideal clients and criteria to qualify leads in order to focus on generating referrals from collaborative clients who value your work.
Starbucks: Brand offering and Positioning
Starbucks has grown significantly since establishing in 1971 and going public in 1992. It has expanded from 140 US stores selling whole bean coffee to over 5,800 stores worldwide offering a large variety of customized drinks. While Starbucks initially targeted affluent, well-educated customers, its customer base has diversified over time. Recent data shows customer satisfaction has declined as expectations have risen and perceived service has slowed, in part due to increased customization options overwhelming employees. Starbucks is analyzing how to improve customer service and regain customer intimacy to increase loyalty.
Retail Retention Marketing Trends with IBM Marketing Cloud
We surveyed more than 250 retailers for the annual retention marketing survey we've shared the results in this Webinar! Steve Dumas, Retail Segment Solutions Director for IBM Marketing Cloud, and Gautham Pandiyan, Director of Strategic Alliances for Windsor Circle, walk through the results, key trends from the survey, and recommendations for taking your marketing to the next level.
Customer delight
Customer Delight Training PPT for a service industry. This PPT helps in covering 6 key things customer wants and kindly also read trainer notes that helps in understanding the activities and facilitation. For any activity based content you can connect with me on melwani.jharna@gmail.com
Customer delight
This PPT covers the basics of customer delight for any service based industry. Please read the notes section to know further. For more activity based content pls write to melwani.jharna@gmail.com
How to Turn Around a Failing Business - Star Quality Hospitality Masterclass
How to Turn Around a Failing Business - Star Quality Hospitality MasterclassStar Quality Hospitality Consultancy
Monica Or from Star Quality Hospitality Consultancy presents a Masterclass on "How to Turn around a Failing Business" - based on her model in her book "Star Quality Hospitality - The Key to a Successful Hospitality Business" - An Amazon Best SellerHow to Create a Marketing Plan for Financial Advisors and Grow Your Business ...
Are you ready to make this year your best year ever? Get started by joining us for an exclusive workshop webinar to create your marketing plan! We'll review six steps to get started with your marketing plan including:
Your Website
Search Engine Optimization (SEO)
Email Marketing
Event Marketing
Social Media
Creating a Marketing Calendar
You'll walk away with a concrete action plan to increase new leads and referrals this year and beyond!
2015 VRMA Eastern Regional Seminar
The document outlines 7 habits for effective lead management in the vacation rental industry. It discusses identifying business objectives, defining and following a lead management process, responding quickly to leads, capturing rich contact information, reusing leads, measuring effectiveness, and establishing a culture of improvement. The presentation provides examples from Finger Lakes Premier Properties, a vacation rental company with over 200 units, on how they implement these lead management best practices.
Triple Shot Bartenders Project Plan (updated)
This document outlines a proposal and growth plan for Triple Shot Bartenders, a new private event bartending service. The vision is to become the top bartending service in the Bay Area. Key aspects of the plan include starting with small house parties, expanding to larger events, using aggressive marketing like free bartending and hosted parties to build the brand, and eventually adding services like coffee and smoothies. The team is assembled and an organizational structure, marketing strategy, and metrics for success are proposed to launch the new business.
Customer Experience Report Part 1
This report unpicks the guest experiences in the UK hospitality industry and is based on over 1400 mystery guest visits.
B.venture of Restaurant
This document provides a business plan for a proposed restaurant called Restaurant Entrepreneurship. The summary includes details about the industry analysis, products and services, marketing strategy, and social media strategy. The restaurant will offer a variety of fish dishes and focus on quality seafood. The marketing strategy involves increasing customer frequency, targeting different group sizes, and using social media like Facebook, Twitter, and YouTube to engage customers.
Indigo Marketing Agency: What We Do and How We Can Help
MARKETING FOR FINANCIAL ADVISORS
• Change the way you think about marketing forever
• Uncover the truth about marketing for Financial Advisors
• Putting you in control of your future
Increasing Financial Returns and Guest Satisfaction through Human Capital Dev...
Increasing Financial Returns and Guest Satisfaction through Human Capital Dev...International Federation for Information Technologies in Travel and Tourism (IFITT)
Presentation done by David Topolewksi, during "Keynotes: Big data and human capital", of the ENTER2015 eTourism conference.Changing Consumer Dynamics
The art of customer engagement in the new economy. A workshop delivered for resort town retailers in Queenstown, NZ - sponsored by ANZ Bank, developed and delivered by First Retail Group
Sales Funnels: Nurturing Leads and Customers
The document discusses nurturing leads and customers through the sales funnel and turning the funnel into an hourglass. It covers topics like nurturing prospects, turning suspects into prospects, getting to know prospects, follow up, analysis, solutions, and turning prospects into sales. It also discusses building an hourglass model for nurturing customers, including welcome, educate, support, retain, referrals, and repeat customers. The goal is to maximize lifetime customer value through consistent nurturing at each stage of the sales and customer life cycles.
Benchmark Slide Deck
Benchmark Intelligence is a suite of analytics tools for enterprise location management.
Benchmark makes it easy for enterprises with 100's to 10,000's of locations to monitor the health of their franchises. We also make it easy for enterprises to measure their competitors health as well.
Benchmark does this by programatically accessing all of a franchise’s locations on directories such as Google Maps, Yelp, Foursquare, and Facebook. We are then able to analyze the collected information and distill it into meaningful insights.
With our software it’s easy to identify unlisted locations or locations underperforming the enterprise average. We can even identify problematic regions or franchise owners. Our programmatic access even makes it possible to compare your enterprise’s ratings to your nearest competitors.
Customer Service: Gain and Retain Customers- Bowman, 2016
Customer service can be a great way to both gain as well as retain customers. While we often think of service only after a transaction, it actually starts long before and goes on forever. It is a key marketing tool.
Top 10 tips farm shops
This document outlines 10 service tips for retailers. The tips include choosing a positive attitude, recruiting great staff, getting the team structure right, providing a "wow" customer experience inside and outside the store, keeping enthusiasm levels high, seeing things from the customer's perspective, building rapport with customers, viewing complaints as opportunities, differentiating your business, getting feedback, and taking responsibility for service. The overall message is that great service is essential for any retail business to succeed.
Similar to Peter Avis - Why Customer Service Matters (20)
Customer Service: Going Beyond Satisfaction by Afrin Farhad Drishty
Customer Service: Going Beyond Satisfaction by Afrin Farhad Drishty
Retail Retention Marketing Trends with IBM Marketing Cloud
Retail Retention Marketing Trends with IBM Marketing Cloud
How to Turn Around a Failing Business - Star Quality Hospitality Masterclass
How to Turn Around a Failing Business - Star Quality Hospitality Masterclass
How to Create a Marketing Plan for Financial Advisors and Grow Your Business ...
How to Create a Marketing Plan for Financial Advisors and Grow Your Business ...
Indigo Marketing Agency: What We Do and How We Can Help
Indigo Marketing Agency: What We Do and How We Can Help
Increasing Financial Returns and Guest Satisfaction through Human Capital Dev...
Increasing Financial Returns and Guest Satisfaction through Human Capital Dev...
Customer Service: Gain and Retain Customers- Bowman, 2016
Customer Service: Gain and Retain Customers- Bowman, 2016
More from Visit York
Visit York Tourism Conference 2012 - Gillian Cruddas' Presentation
Visit York's Chief Executive Gillian Cruddas goes through the Highlights of 2012 and the opportunities for 2013 at the Visit York Tourism Conference 2012
Sharon Orrell at VisitEngland Talks Upcoming Tourism Trends for 2013
Sharon Orrell, Head of Research and Insight at VisitEngland discusses the upcoming trends and how to understand your customer at the Visit York Tourism Conference 2012
Steve Keenan - Six Ways to Move on in Travel Marketing
Steve Keenan, former online travel editor at the Sunday Times talked delegates at the Visit York Tourism Conference through the social media marketing options available to them
Digital marketingjuly2012
This document summarizes the digital marketing strategies and initiatives of Visit York, the tourism board for York, UK. Over the past 25 years, Visit York has grown its digital presence through its website, social media accounts, and online campaigns. Its goals are to increase visitors to York, encourage them to spend more, and boost profits for its member businesses. To achieve this, Visit York is launching a new website, extending its international reach, recruiting advocates to create content, developing a smartphone app with the city council, and running viral campaigns. It invites member businesses to get involved through links, social sharing, updating their listings, and spreading awareness of Visit York's resources.
Juliana Delaney Presentation for Visit York Conference 2011
Juliana Delaney, Chief Executive of Continuum Group discussing their plans for the new Chocolate Attraction opening in York in 2012
Visit York Conference 2011 Presentation
Copy of the slides shown to delegates at the Visit York Conference at the Royal York Hotel and Events Centre
More from Visit York (6)
Visit York Tourism Conference 2012 - Gillian Cruddas' Presentation
Visit York Tourism Conference 2012 - Gillian Cruddas' Presentation
Sharon Orrell at VisitEngland Talks Upcoming Tourism Trends for 2013
Sharon Orrell at VisitEngland Talks Upcoming Tourism Trends for 2013
Steve Keenan - Six Ways to Move on in Travel Marketing
Steve Keenan - Six Ways to Move on in Travel Marketing
Juliana Delaney Presentation for Visit York Conference 2011
Juliana Delaney Presentation for Visit York Conference 2011
Peter Avis - Why Customer Service Matters
- 1. Peter Avis Restaurant Manager at Babylon
- 2. The Four Elements of Great Customer Service 1. Your staff 2. Staying ahead of your competition 3. The WOW factors 4. Guest feedback
- 4. Staff • Staff are the most important commodity in any business — Sir Richard Branson • Great customer service begins with your teams – Keep them informed – Trainings – Make your team a part of the business
- 5. Competition • Know what your competitors are doing – Competitor analysis – Competitor lunches
- 6. The WOW factor • Know your guests • Reward your loyal customers • The little things make a big impact
- 7. Guest Feedback • Mystery Diner reports • Trip Advisor • Livebooking reviews • Direct mail • Website feedback • Comment cards • Respond to feedback
- 11. Q&A