311 and social media presentation.

1. citizenengagement
City of Evanston
311 & social media

2. social networkingsocial networking

3. social networkingsocial networking

4. social networkingsocial networking

5. 311 Call Center311 Call Center
in operation since March, 1 2011

6. • Open 7am – 7pm, 6 days a week via phone
• 24-hour access via web / moblie device
• Customer Service Center for all NON-
EMERGENCY City services
• Burning house, call 911; Burning question,
call 311
• Get info on various city programs, events etc.
or make a service request (ex: pothole, building
permit inspection, water bill change of address)
311 Call Center311 Call Center

7. 311 Call Center311 Call Center
www.cityofevanston.org/311

8. Questions?Questions?
Thank you for your attention