60minute webinar aimed at leaders at all levels who need to urgently change they way they lead change in their organisational.

1. The Three Simple
Things Successful
Change Leaders Do
Presented to Convergence Change
Conference Canberra April 2016
Catherine Smithson
August 2016

2. Introducing Being Human
• Founded in 1993
• Our mission: develop
change-capable
people and
organisations so they
achieve the benefits of
change.
• Prosci Primary Affiliate
Australia and New
Zealand.
2

3. Topics
• Why leaders need to
change how they lead
change
• The three key behaviours
of effective change leaders
• Practical tips and
takeaways
• Questions and answers.
3
“Change is the law of life. And those who look
only to the past or present are certain to miss
the future.” John F. Kennedy

4. Where to find today’s slides and recording
• Being Human Company Linked in Profile – Follow us
• Catherine Smithson’s Linked In profile
• Being Human’s Facebook page
• www.slideshare.net Search for Being Human Pty Ltd
(now includes option to listen to recording)
• YouTube - Search for Being Human Pty Ltd
4

5. Prosci 2016 Best Practices in Change
Management Benchmarking Report
• 1,120 participants
• 56 countries
• Top 3 roles:
• Change Management team
leader
• External consultant
• Project team leader
• 6 new topics
• Culture
• Cultural awareness and global
literacy
• Change Agent Networks
• Complementary roles
• Vertical industry customisation
• Certification in Change
Management
The largest body of Change Management knowledge in the world.
5

6. Objectives of the Best Practices Report
1. Uncover lessons learned
from practitioners and
consultants so current
change Management
Teams can benefit.
2. Focus on what is working
and what is not working
3. Emerging trends & future
direction of the discipline.
6

7. Snapshot of participants Australia
7

8. Why leaders need to change how they
lead change
8

9. Change has changed
9

10. 10

11. Nimble organization: one that has
a sustained ability to quickly and effectively
respond to the demands of change while
continually delivering high performance.
Daryl Conner, The Characteristics of Nimble Execution
December 20, 2010
Agility [uh-jil-i-tee]
11

12. 12

13. 13
Don’t Log in!
• Desktop
• Laptop
• Tablet
• Smart
phone

16. A select group of organisations succeed
with change
IBM Making Change Work Report While the Work Keeps Changing Report
August 2014
1,400 organisations globally, over 20 industries,

17. Many organisations lack change capabilities
17
IBM Making Change Work Report While the Work Keeps Changing Report
August 2014
1,400 organisations globally, over 20 industries,

18. 76%
The good news: leaders see the need for
investing in change capability
“Our ability to adapt
is a key source of
competitive
advantage.”
PWCs 2008
“Organisational agility
is critical to business
success.”
McKinsey 2009
90%
“Our organizations are
nearing, at or past the
point of saturation.”
Prosci Best Practices Report 2016
78%

19. Moving from “hit and miss” change….
19
to consistent, successful implementation and
benefit realisation with
high employee engagement

21. Greatest contributors to success
1. Active and visible
executive
sponsorship
2. Structured Change Management
approach
3. Dedicated Change Management
resources
4. Interaction and engagement with
Project Management
5. Employee engagement and
participation
6. Frequent and open
communication
7. Engagement with middle
managers
21
✔
✔
2014 rank
2016 Best Practices in Change Management Report.
1,120 participants in 56 countries. Prosci Inc copyright 2016.
ê
é
✔
✔
✔

22. Sponsor Effectiveness
Directly Correlates to Project Success
22
2016 Best Practices in Change Management Report.
1,120 participants in 56 countries. Prosci Inc copyright 2016.
29%
42%
54%
72%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Very ineffective Sponsor
Ineffective Sponsor
Moderately effective Sponsor
Extremely effective Sponsor
Percentageofrespondentswhometorexceeded
objectives
Correlation of Sponsor Effectiveness with Meeting Objectives

23. Access to the Sponsor
23
45%
40%
61%
71%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Little or no access
Inadequate access
Adequate access
More than adequate access
Percentageofrespondentsthatmetorexceeded
objectives
Correlation of Sponsor Access with Meeting/Exceeding Objectives
2016 Best Practices in Change Management Report.
1,120 participants in 56 countries. Prosci Inc copyright 2016.

24. 24
Solution is designed, developed and
delivered effectively
(Technical side)
Solution is embraced, adopted and
utilised effectively
(People side)
© Prosci Inc. All rights reserved www.change-management.com

25. The three simple things change leaders do
• Actively and visibly
participate throughout the
project
• Build a coalition of
sponsorship
• Communicate support and
promote the change to
impacted groups
25
2016 Best Practices in Change Management Report.
1,120 participants in 56 countries. Prosci Inc copyright 2016.

26. 1. Participate actively and visibly
26
• Support the Change
Management team
• Pro actively remove
obstacles
• Understand the change
process, its impact and
desired future state for
groups
• Champion the change
• Actively support the
change management work
• Participate in change
activities and messages
Don’t be the
vanishing Sponsor!
2016 Best Practices in Change Management Report.
1,120 participants in 56 countries. Prosci Inc copyright 2016.

27. 2. Build a Sponsorship Coalition
• Engage leaders across
the organisation
• Create and sustain a
change agent network
• Clarify roles and set
expectations with mid
level and front line
managers
• Solicit and listen to
management feedback
27
“Assemble a group with the power and
energy to lead and support a
collaborative change effort.”
Jonh Kotter, Leading Change
2016 Best Practices in Change Management Report.
1,120 participants in 56 countries. Prosci Inc copyright 2016.

28. 3. Communicate support and promote the
change to impacted groups

29. What do employees want to see and hear from
you?
29
Current
state
Transition
state
Future
state
Messages
• Why is the change happening?
• What are the risks of not changing?
• Why now?
• How does this change align with our
strategy and direction?
Actions
• Celebrate successes
• Recognize individuals and groups
• Manage resistance
• Demonstrate commitment to
sustaining this change
2016 Best Practices in Change Management Report.
1,120 participants in 56 countries. Prosci Inc copyright 2016.

32. Key challenges for change leaders
1. Avoiding the Delegation Trap
2. Time and focus – “normal
job” and “change job”
3. Personal commitment – not
delivering scripts
4. Courage to lead the “hard to
love” changes.
5. Others?
32
“Life comes at us in waves. We can't predict or
control those waves, but we can learn to surf.”
Dan Millman

34. Greatest contributors to success
Active and visible
executive
sponsorship
342016 Best Practices in Change Management Report.
1,120 participants in 56 countries. Prosci Inc copyright 2016.

35. Q&A

36. Where to find today’s slides and recording
• Being Human Company Linked in Profile – Follow us
• Catherine Smithson’s Linked In profile
• Being Human’s Facebook page
• www.slideshare.net Search for Being Human Pty Ltd
(now includes option to listen to recording)
• YouTube - Search for Being Human Pty Ltd
36

37. More info
37
beinghuman.com.au
• Free Prosci Webinars
• Free Community of Practice
Webinars
• Change Conversations
Seminar, Canberra, May 25
Prosci
• change-management.com
• prosci.com
• portal.prosci.com