This document outlines the implementation timeline and process for Net Promoter Score (NPS) surveys within AIESEC. It discusses: 1) Piloting NPS internally in late 2011 and presenting the results at an event in early 2012. 2) Conducting a larger pilot of NPS with over 30,000 participants from 11 entities between January-February 2012 and evaluating the results. 3) Plans to further educate entities on NPS, negotiate with vendors, and expand access to all countries between 2012-2013. 4) Specific results from NPS surveys conducted by AIESEC Spain on various programs between March-April 2012, including NPS scores and areas for improvement.