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MARKETING RESEARCH 
CHAPTER 28
DEFINING MARKETING 
RESEARCH 
Marketing research involves the marketing 
function that links the consumer, customer, and 
public to the marketer through information. 
Marketing information is used to identify 
marketing opportunities, solve marketing 
problems, implement marketing plans, and 
monitor marketing performance. 
The primary emphasis of marketing research is 
to obtain information about the preferences, 
opinions, habits, trends, and plans of current and 
potential consumers.
WHY IS MARKETING 
RESEARCH IMPORTANT? 
Marketing research answers questions such as: 
what products to produce 
where the products should be sold 
how the products will be promoted 
what price to sell the products for 
Marketing research saves companies millions of 
dollars by anticipating which products will be 
successful before they are introduced. 
Research is also needed to remain up-to-date with 
the competition.
WHO USES MARKETING 
RESEARCH? 
Marketing Research is valuable for 
companies of all sizes. 
Research can be formalized for larger 
companies, creating research 
departments or hiring research 
companies. 
AC Nielsen is a good example of a 
company that specializes in marketing 
research.
MARKETING INFORMATION 
SYSTEMS 
This is a set of procedures and methods that 
regularly generates, stores, analyzes, and 
distributes marketing information for use in 
marketing decisions. 
Most systems rely heavily on internal data, 
such as sales reports and inventory figures. 
Outside sources include trade reports, and 
marketing research studies.
WHAT IS IN A MARKETING 
INFORMATION SYSTEM? 
Company Records--(sales results, 
expenses) 
Competitor Records--(prices, locations) 
Customer Profile--(buying behavior, 
demographics, psychographics) 
Government Data--(price trends, 
regulations, laws, economic forecasts) 
Marketing Research Report from 
outside agencies
TYPES OF MARKETING 
RESEARCH 
ATTITUDE RESEARCH 
MARKET RESEARCH 
MEDIA RESEARCH 
PRODUCT RESEARCH
ATTITUDE RESEARCH 
Also known as opinion research. 
This is info obtained on how people feel 
about certain products, ideas, or 
companies. 
The Gallup organization is the leader in 
conducting these types of reports.
MARKET RESEARCH 
This involves the systematic gathering , recording, 
analyzing, and presentation of information related to 
marketing goods and services. 
Market research is concerned with the size, location, 
and makeup of a particular market for a product. 
Market research is needed before and throughout a 
product’s life cycle. 
Sales and economic forecasting is conducted to help 
anticipate a product’s success and market share.
MEDIA RESEARCH 
Media research focuses on issues of media 
selection and frequency. 
It measures the effectiveness of the 
advertising message and media placement. 
Media research is done primarily on print, 
broadcast, and online media. 
Customer recall rates, message 
effectiveness, size reached, and price are 
studied.
PRODUCT RESEARCH 
This centers on evaluating product design, 
product usage, and consumer acceptance of 
new and existing products. 
Product tests, such as in a focus group, are 
conducted to generate consumer feedback 
before a product is introduced. 
Test Marketing takes place when a new 
product is placed in one or more selected 
geographic areas to see how it does before 
mass production.

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3) chapter 28 overheads

  • 2. DEFINING MARKETING RESEARCH Marketing research involves the marketing function that links the consumer, customer, and public to the marketer through information. Marketing information is used to identify marketing opportunities, solve marketing problems, implement marketing plans, and monitor marketing performance. The primary emphasis of marketing research is to obtain information about the preferences, opinions, habits, trends, and plans of current and potential consumers.
  • 3. WHY IS MARKETING RESEARCH IMPORTANT? Marketing research answers questions such as: what products to produce where the products should be sold how the products will be promoted what price to sell the products for Marketing research saves companies millions of dollars by anticipating which products will be successful before they are introduced. Research is also needed to remain up-to-date with the competition.
  • 4. WHO USES MARKETING RESEARCH? Marketing Research is valuable for companies of all sizes. Research can be formalized for larger companies, creating research departments or hiring research companies. AC Nielsen is a good example of a company that specializes in marketing research.
  • 5. MARKETING INFORMATION SYSTEMS This is a set of procedures and methods that regularly generates, stores, analyzes, and distributes marketing information for use in marketing decisions. Most systems rely heavily on internal data, such as sales reports and inventory figures. Outside sources include trade reports, and marketing research studies.
  • 6. WHAT IS IN A MARKETING INFORMATION SYSTEM? Company Records--(sales results, expenses) Competitor Records--(prices, locations) Customer Profile--(buying behavior, demographics, psychographics) Government Data--(price trends, regulations, laws, economic forecasts) Marketing Research Report from outside agencies
  • 7. TYPES OF MARKETING RESEARCH ATTITUDE RESEARCH MARKET RESEARCH MEDIA RESEARCH PRODUCT RESEARCH
  • 8. ATTITUDE RESEARCH Also known as opinion research. This is info obtained on how people feel about certain products, ideas, or companies. The Gallup organization is the leader in conducting these types of reports.
  • 9. MARKET RESEARCH This involves the systematic gathering , recording, analyzing, and presentation of information related to marketing goods and services. Market research is concerned with the size, location, and makeup of a particular market for a product. Market research is needed before and throughout a product’s life cycle. Sales and economic forecasting is conducted to help anticipate a product’s success and market share.
  • 10. MEDIA RESEARCH Media research focuses on issues of media selection and frequency. It measures the effectiveness of the advertising message and media placement. Media research is done primarily on print, broadcast, and online media. Customer recall rates, message effectiveness, size reached, and price are studied.
  • 11. PRODUCT RESEARCH This centers on evaluating product design, product usage, and consumer acceptance of new and existing products. Product tests, such as in a focus group, are conducted to generate consumer feedback before a product is introduced. Test Marketing takes place when a new product is placed in one or more selected geographic areas to see how it does before mass production.