The document provides guidelines for business travel, emphasizing the importance of preparation and etiquette across various modes of transportation such as air, rail, and bus. Key points include making proper bookings, being a courteous representative of the company, and respecting fellow travelers' privacy. It highlights specific tips for handling luggage, meals, and interactions during travel to create a positive impression.

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CHAPTER-29
BUSINESS TRAVEL
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Business travel happens due to various
reasons. Some of them may be:
- Meet customers
- Visit other offices
- Offer products
- Make presentations
- Attend conferences
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When traveling,
you must remember that
you are going forth
a representative of your company
and you must therefore ensure that
you leave a good and positive impression
with those that you meet
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• You must plan and prepare for your travel
• Things that you would have to look into last minute
would be:
– Flight confirmations
– Hotel reservations
– Meeting timing
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Remember…
• …to make your booking through a reputed and
responsible agent
• …to double check on your travel arrangement with
regard to flight details, hotel reservations, pick up
from airport and ensure that your passport is valid
• …to carry appropriate clothes keeping in mind
weather and culture
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• …to check on baggage weight allowance and
items that may not be allowed on flight
• … to carry your business cards
• If junior and senior executives are travelling
together, the junior should see to all
arrangements
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Air Etiquette
• Airline etiquette begins when you alight from your vehicle at
the airport
• Unless you have a small bag on wheels, you should use a
trolley and put your bag on it
• At the line for the luggage x-ray, be patient and help attendant
put your luggage on the machine belt.
• Proceed to the luggage counter and wait for your turn to come
to state your seating preferences and others
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• At the queue for security check or waiting for the bus to take
you to the aircraft wait for your turn
• Do not carry banned items onto the aircraft
• Do not carry more luggage than you are permitted
• On entering the flight, look out for your seat, stow your
luggage in the overhead locker and seat yourself
• Before putting away your bags take out the reading material
from it.
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• An aisle seat is preferred if you want to walk around to stretch
legs often
• Do not call for the flight attendant until it is absolutely
necessary. Be patient with them
• If you want to converse with your neighbour, check to see if
he/she is willing to do so. He/she may be wanting to
read/sleep.
• If you do not want to speak to your neighbour, you, should
explain politely that you want to sleep or read to prepare for a
meeting and ask to be excused.
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• After landing thank the crew for taking care of you
• Incase you are traveling in a corporate jet or a
charter flight ensure to be an hour early so that you
do not delay departure
• While on board eat well. Avoid alcohol. Prefer to
drink fruit juice.
• Do not talk loudly as you will be disturbing the
privacy of the other passengers the other passengers
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Rail Etiquette
• Ensure reservation to have a comfortable journey
• Be at the station and on the platform well in advance so that
you are well settled before departure
• It is a good idea to engage a porter who knows his ways
around
• On finding your seat, put away your luggage either on the rack
overhead or under the seat. Keep adequate space for other
passenger’s luggage too
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• When the attendant comes to take an order for your
meals, it is safer to eat vegetarian food
• When you eat or drink, do not be a nuisance to
others
• After you complete your meal, place the tray and
plates so that they are not an obstruction
• As a courtesy to fellow passengers, do not play music
too loud
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• If traveling with company, do not laugh or talk loudly.
Respect the privacy of others around you.
• At night, others may want to sleep early. So after
your meal, move on to your berth.
• Keep the bathroom clean after you use as others will
be using the same after you
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Bus Etiquette
• If the journey is long, reservations must be made in advance
• Be at the bus station on time
• Once on the bus, put away your luggage and belongings so
that the other passengers are not disturbed
• If you have to get off the bus for a break in between the
journey come back in time. Do not make the other patients
wait for you
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