ETHICS IN OUR
WORKPLACE
Introduction to the word
Ethics
The word comes from the Greek word ‘Ethicos’ meaning character or
manners.
Today, ethics is used to describe the character of a person when associated
with a right or wrong behaviour or action.
Ethics are therefore a code of moral principles or values explaining what
is good and right and what is bad or wrong.
Defining Work Ethics
Therefore work ethics are :
A group of moral principles, standards of behavior, or set
of values regarding proper conduct in the workplace
Relationships in our Work
Environment
• Management towards guests.
• Management towards employees.
• Employee towards employer.
• Employee towards co-workers.
• Employee towards guests.
What happens when staff ‘abuse’
their workplace?
Higher prices.
Business failure.
Fewer jobs with cut backs.
Unpleasant working conditions – distrust.
Poor morale.
Examples of Business Abuse
Any illegal, unethical, irresponsible act done against
an employer or employee.
• Stealing or giving away a product.
• Stealing money.
• Giving unauthorized discounts or not recording
product movement or sales.
• Falsifying time clock or clocking someone else in
or out.
Examples of Business Abuse
(Continued)
.
• Vandalism
• Falsifying Records
• Breaking Confidentiality
• Ignoring Safety Rules
• Misrepresenting our products or services
Examples of Business Abuse
(Continued)
• Poor guest service
• Irresponsible behavior –verbally or physically.
• Using drugs or alcohol at or before work.
• Gossiping
• Harassment of co-workers or guests.
When a culture is in poor condition, how
do staff justify business abuse?
• Everybody does it.
• The resort won’t miss it.
• The resort overcharges anyway.
• I’m not paid enough.
• The resort doesn’t deserve my loyalty.
• I’m not happy working here.
How Do We as a Resort Respond to
Business Abuse?
Increased security staff presence.
More cameras deployed.
Threats of prosecution.
Culture of suspicion.
As Employees, What Are Our Choices?
• Ignore Business Abuse.
• Rationalise or justify it away.
• Speak up.
• Discuss to clarify issues.
• Blow the whistle.
If You’re Unsure - Before You
Act - ASK:
Is this legal?
Is it against company policy?
Could the action cause loss or harm to anyone?
If everyone I knew saw me doing this, would I feel
uncomfortable?
Do the right thing !

Ethics in the hospitality workplace. ppt

  • 1.
  • 2.
    Introduction to theword Ethics The word comes from the Greek word ‘Ethicos’ meaning character or manners. Today, ethics is used to describe the character of a person when associated with a right or wrong behaviour or action. Ethics are therefore a code of moral principles or values explaining what is good and right and what is bad or wrong.
  • 3.
    Defining Work Ethics Thereforework ethics are : A group of moral principles, standards of behavior, or set of values regarding proper conduct in the workplace
  • 4.
    Relationships in ourWork Environment • Management towards guests. • Management towards employees. • Employee towards employer. • Employee towards co-workers. • Employee towards guests.
  • 5.
    What happens whenstaff ‘abuse’ their workplace? Higher prices. Business failure. Fewer jobs with cut backs. Unpleasant working conditions – distrust. Poor morale.
  • 6.
    Examples of BusinessAbuse Any illegal, unethical, irresponsible act done against an employer or employee. • Stealing or giving away a product. • Stealing money. • Giving unauthorized discounts or not recording product movement or sales. • Falsifying time clock or clocking someone else in or out.
  • 7.
    Examples of BusinessAbuse (Continued) . • Vandalism • Falsifying Records • Breaking Confidentiality • Ignoring Safety Rules • Misrepresenting our products or services
  • 8.
    Examples of BusinessAbuse (Continued) • Poor guest service • Irresponsible behavior –verbally or physically. • Using drugs or alcohol at or before work. • Gossiping • Harassment of co-workers or guests.
  • 9.
    When a cultureis in poor condition, how do staff justify business abuse? • Everybody does it. • The resort won’t miss it. • The resort overcharges anyway. • I’m not paid enough. • The resort doesn’t deserve my loyalty. • I’m not happy working here.
  • 10.
    How Do Weas a Resort Respond to Business Abuse? Increased security staff presence. More cameras deployed. Threats of prosecution. Culture of suspicion.
  • 11.
    As Employees, WhatAre Our Choices? • Ignore Business Abuse. • Rationalise or justify it away. • Speak up. • Discuss to clarify issues. • Blow the whistle.
  • 12.
    If You’re Unsure- Before You Act - ASK: Is this legal? Is it against company policy? Could the action cause loss or harm to anyone? If everyone I knew saw me doing this, would I feel uncomfortable? Do the right thing !