2720 Ch 19 Overview

1. Chapter 19 — Crew Resource Management and Leading Change
Fire Officer: Principles and
Practice
Third Edition

2. Chapter Overview
‣The crew resource management (CRM) system concentrates on
the conditions under which people work and tries to build defenses
to avert errors or mitigate their effects. It has been embraced by
“high-reliability” organizations, and in the aviation industry it is
partly responsible for an 80 percent drop in accidents.
‣Everyone makes mistakes, and CRM focuses on preventing those
mistakes, fixing them, or working around them. The fire officer
accepts suggestions from crew members, who may well have
spotted something important that he or she has missed. Good
communication and teamwork are stressed. Implementing CRM
provides specific practices in six areas: communication skills,
teamwork, task allocation, critical decision making, situational
awareness, and debriefing.

3. ‣Discuss the origins of crew resource management (CRM). (p 386)
‣Discuss the concepts involved in researching and validating CRM.
(pp 386–387)
‣List Dupont’s “dirty dozen” human factors that contribute to
tragedy. (p 387)
‣Describe the six-point CRM model that can be used in the fire
service. (pp 388–389, 391–394)
‣Discuss the fire officer’s role in recommending change within a
department (NFPA 4.4.1) (NFPA 4.4.4). (p 395)
Learning Objective
After studying this chapter, you will be able to:

4. Section Slide
Section I: Introduction 4
Section II: Origins of Crew Resource
Management
5-6
Section III: Researching and Validating CRM
Concepts
7
Section IV: Human Error 8-12
Section V: The CRM Model 13-36
Section VI: Recommending Change 37-39
Chapter Content