We provide process oriented 24x7 noc monitoring support infrastructure. We provide a complete NOC Support with customized services.

2.  Network outsourcing is a multiyear or annuity contract/relationship involving the
purchase of ongoing network or telecom management services for managing,
enhancing, maintaining and supporting premises or core network infrastructure or
enterprise telecommunications assets (including fixed and wireless).
 In addition to network or telecommunications management, network outsourcing
isolates those services specifically delivered in a longer-term contract in support of
network infrastructures: consulting/advisory services, network AD and integration,
network infrastructure deployment and support services.

3.  Voice & data (IP) network monitoring
Monitoring operations of all backbone links and network
devices
Ensuring continuous operation of servers and services
Full featured, web based helpdesk for resolving IT and non-IT
issues
Providing quality support for network users
Provides automation for ITIL® Service Support Processes
Troubleshooting with clients all network and system related
problems
Integrated support for Incident, Problem, Change,
Configuration management

5. Today customers need wider options to bring down costs but still aim for better
efficiency & reach to its audiences/end users.
Reliability is an important factor in 24 x 7 support as small and middle tier
companies need 24 x 7 NOC support which is wider in coverage n also provides
100% security of its customers.
Outsourced NOC is what is the need of the hour to get us to the platform of
being a top class customer focused outsourced NOC, which delivers help desk &
other support services.

6. Receipt of all incident notifications and service requests
Recording
Classification
Prioritization
Troubleshooting
Escalation as per SLA
Consistent communication
Maintenance

7.  NOC support in India has rephrased as a helpdesk cum L1 support
wherein Outsourced customers can be doubly benefitted in terms of
cost savings.
 Person, the resource needs to be technically inclined to provide
customers the much needed support/assistance in resolving issues.
 Time to resolve is what matters most for the support personnel who
are assessed in a weekly manner.
Helpdesk responsiveness, Problem handling & Incident management
are key areas that Indian resources have specialized over the years.
Overseas these parts are split into a minimum of 2 roles, unlike
wherein in India a seasoned NOC support person is a master of all the
above core areas.
 Person is also ready to 24x7 noc monitoring wherein a person say in
the US will ask for more money to work in US nights. Cost will be at 30-
40% levels in India to get similar workforce.

8.  A NOC support person with an Engineering background or computer science
background usually an expert in routing & switching, excellent troubleshooting &
routing experience on IP OR VOICE platforms /switches for atleast2-3 years.
Flightcase enhances its operations as it has been the pioneers when it took up
US based telecom NOC processes into India and handled Data & Voice based
projects.
Their business & operational benefits of NOC Augmentation for their customers
are un compared, when there is a need for quick scalability which is required to
equip for large projects and also to face controlled attrition for technically skilled
resources.

9. 7th Street Fortworth, Texas 76102 United States.
Phone: +18173506011
Mail: info@fltcase.com
Website: http://fltcase.com/