Quartet provides IT services to clients across several industries located primarily in Toronto's financial district. Their most popular services include server management, backup, internet access, on-site support, hardware, telephony, and help desk support. Client priorities are around security, data protection, system redundancy, hardware pricing, and connectivity. Quartet works with a variety of client sizes from small businesses to large organizations like GTAA. Their clients value Quartet's experience, cost savings, flexibility and local infrastructure.

1. Client & Service Profile - 2014/15
Taxes
Charity Donations
Management
Real Estate
Infrastructure
Other
Profit
Federal
Provincial
Local
Telephony
Server
Help Desk
Network
Sales &
Marketing
Administration
Finance
Executive
Virtual
Servers
Internet
Tools &
Office
Telephony
Insurance
Staff
Financial - 20%
Average # of Users: 42
Most Popular Services: Server Management and Backup, Internet Access
90% Located in Financial District
Top Priorities are Security, Data Protection and System Redundancy
Most Users are Comfortable Using Technology
Redundant Internet Connections Ensure Connectivity
Personal Relationships with Quartet Management is Important
Technology and Manufacturing - 25%
Average # of Users: 24
Most Popular Services: On Site Support, Hardware, Telephony
Top Priorities are Hardware Pricing, Rapid On Site Support & Connectivity
Complex Technical Infrastructure, Requiring Certifications and Expertise
New Hardware Must be Configured with User and Security Settings
Quartet Liases with Unique Hardware Providers for Warranty Support
Users are Adept with Technology - Most Use Advanced Systems and Settings
Multi-Discipline Projects (Server, Network & Telephony) are Common
Transportation - 18%
Average # of Users: 98
Most Popular Services: Telephony, Network Management, VoIP, On Site
Includes the GTAA (Greater Toronto Airport Authority)
Remote Access and Mobile Support are Common Requests
Redundant Systems Needed to Ensure Constant Service
Health & NFP - 10%
Average # of Users: 98
Most Popular Services: Help Desk, VoIP, Network
Top Priorities are Budged Certainty, Security, Flexibility for
Temporary Workers
Business Services - 5%
Average # of Users: 27
Most Popular Services: Help Desk, Internet
Consumer Services - 5%
Average # of Users: 17
Most Popular Services: Help Desk, On Site
Law - 5%
Average # of Users: 36
Most Popular Services: Server & Network Mgmt
Mining - 5%
Average # of Users: 62
Most Popular Services: Hardware, Telephony
Real Estate - 7%
Average # of Users: 14
Most Popular Services: Help Desk
Services are Provided for Tenants and
Management
Why Clients Join
• Culture & Reputation
• Local Infrastructure
• Planning & Leadership
• Aggressive SLAs
• Flexibility
• Depth of Experience
• Cost Savings
• Tools & Processes
Why Clients Leave
• Change Location
• Company Disolved
• Technology Change
• Switch Provider
• Cost
• Work Completed
Eglinton Ave.
Davenport Rd.
College St.
Dundas St.
Queen St.
King St.
Gardiner Expy.
Fibre Internet Available
in Several Locations
Across the GTA
Most Clients in the
Downtown Core
Head Office:
1867 Yonge
Client Services Locations
Quartet’s Budget Overview
Client Profiles
8+ Services
32%