This document discusses using Office 365 and Microsoft 365 to provide digital tools and services for firstline workers, who make up 80% of the global workforce. It introduces Microsoft 365 F1, an affordable subscription plan tailored for frontline employees. Key features highlighted include Office apps, collaboration tools, device and identity management, and integration with third-party systems through APIs. Examples are given of using Microsoft StaffHub and Microsoft Bookings to manage schedules, and Windows 10 features for firstline devices.