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2018 Edelman Trust Barometer - Australia Results

The 2018 Edelman Trust Barometer reveals a global polarization of trust, with significant declines in trust across various institutions, particularly in the U.S., where trust has dropped to its lowest recorded levels. The findings show that 20 of 28 countries are categorized as 'distrusters', reflecting a prevailing distrust in government, media, business, and NGOs. Trust in Australian institutions is notably declining, raising concerns over the country’s future leadership and societal confidence.

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#TrustBarometer 2018 Edelman Trust Barometer Australia
2 Methodology 2018 Edelman Trust Barometer Online Survey in 28 Countries 18 years of data 33,000+ respondents total All fieldwork was conducted between October 28 and November 20, 2017 General Online Population 7 years in 25+ countries Ages 18+ 1,150 respondents per country All slides show general online population data unless otherwise noted Mass Population All population not including informed public Represents 85% of total global population Informed Public 10 years in 20+ countries Represents 15% of total global population 500 respondents in U.S. and China; 200 in all other countries Must meet 4 criteria: Ages 25-64 University educated In top 25% of household income per age group in each country Significant media consumption and engagement in business news 28-country global data margin of error: General population +/- 0.6% (N=32,200), informed public +/- 1.2% (N=6,200), mass population +/- 0.6% (26,000+), half-sample global general online population +/- 0.8 (N=16,100). Country-specific data margin of error: General population +/- 2.9 (N=1,150), informed public +/- 6.9% (N = min 200, varies by country), China and U.S. +/- 4.4% (N=500), mass population +/- 3.0 to 3.6 (N =min 740, varies by country).
A Global Polarisation of Trust
Source: 2018 Edelman Trust Barometer. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale, where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” (Top 4 Box, Trust) Informed Public and General Population, 28-country global total. 4 Percent trust in each institution, and change from 2017 to 2018 No Global Recovery in Trust 53 52 41 43 53 52 43 43 67 65 53 53 64 64 53 53 -3 -1 0 0 Business MediaNGOs Government 0 0 +2 0 Informed Public General Population 20182017 Y-to-Y Change− +0
Source: 2018 Edelman Trust Barometer. The Trust Index is an average of a country's trust in the institutions of government, business, media and NGOs. General population, 28-country global total. 5 Average trust in institutions, general population, 2017 vs. 2018 Trust Index A World of Distrust Biggest changes in 47 Global 72 India 69 Indonesia 67 China 60 Singapore 60 UAE 53 The Netherlands 52 Mexico 52 U.S. 50 Colombia 49 Canada 48 Brazil 48 Italy 48 Malaysia 45 Argentina 44 Hong Kong 44 Spain 43 Turkey 42 Australia 42 S. Africa 41 Germany 40 France 40 U.K. 38 S. Korea 37 Sweden 36 Ireland 35 Japan 35 Poland 34 Russia U.S. -9 China +7 S. Korea +6 UAE +6 Italy -5 Trust (60-100) Neutral (50-59) Distrust (1-49) Trust decline in the U.S. is the steepest ever measured 48 Global 74 China 71 Indonesia 68 India 66 UAE 58 Singapore 54 Mexico 54 The Netherlands 53 Malaysia 49 Canada 47 Argentina 47 Colombia 47 Spain 46 Turkey 45 Hong Kong 44 Brazil 44 S. Korea 43 Italy 43 U.S. 41 Germany 41 Sweden 40 Australia 40 France 39 Poland 39 U.K. 38 Ireland 38 S. Africa 37 Japan 36 Russia 2017 General Population 2018 General Population Global Trust Index remains at distruster level 20 of 28 countries are distrusters, up 1 from 2017
Source: 2018 Edelman Trust Barometer. The Trust Index is an average of a country's trust in the institutions of government, business, media and NGOs. Informed public, 28-country global total. 6 Average trust in institutions, informed public, 2017 vs. 2018 Trust Index Informed Public Declines to Neutral 60 Global 80 India 79 China 78 Indonesia 77 UAE 71 Singapore 68 U.S. 62 Canada 62 The Netherlands 61 Italy 61 Mexico 57 Malaysia 57 Spain 56 France 56 U.K. 55 Colombia 54 Australia 54 Germany 53 Hong Kong 51 Argentina 51 Brazil 50 S. Korea 50 Turkey 49 Japan 49 S. Africa 47 Sweden 45 Russia 44 Ireland 43 Poland 2017 Informed Public 2018 Informed Public Biggest changes in U.S. -23 Argentina +9 Sweden +9 Malaysia +8 Turkey +7 Australia up 1 point, but still in neutral. Trust (60-100) Neutral (50-59) Distrust (1-49) 59 Global 83 China 81 Indonesia 77 India 76 UAE 70 Singapore 67 The Netherlands 65 Malaysia 65 Mexico 62 Canada 60 Argentina 57 Italy 57 Turkey 56 France 56 Sweden 55 Australia 55 Spain 54 Germany 52 U.K. 51 Brazil 50 Colombia 50 S. Korea 49 Hong Kong 48 Ireland 48 Poland 47 Russia 46 Japan 45 S. Africa 45 U.S.
Australia: Institutions in Turmoil
Flashback to 2017: The System is Broken 8 Distrustful nation: Australians lose faith in politics, media and business We really don’t trust our government or institutions anymore Trust in the financial sector in Australia and elsewhere has plummeted How business can tackle the trust deficit
Source: 2018 Edelman Trust Barometer. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale, where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” (Top 4 Box, Trust) Informed Public and General Population, Australia. 9 Percent trust in each institution, and change from 2017 to 2018, in Australia Trust Declines Among General Population 52 48 37 32 48 45 35 31 66 60 51 40 65 57 47 50 -1 -3 -4 +10 Business MediaNGOs Government -4 -3 -2 -1 Informed Public General Population 20182017 Y-to-Y Change− +0 Business MediaNGOs Government
27 24 23 20 19 17 13 12 10 9 9 8 7 7 5 3 3 -1 -2 -3 -10 -10 -13 -13 -17 -17 -21 -37 China UAE S.Korea Sweden Malaysia Poland Turkey Spain Russia Ireland Indonesia Mexico Japan Argentina HongKong TheNetherlands Germany France U.K. Canada Singapore Australia Colombia India S.Africa Brazil Italy U.S. 16 countries with Typical Changes in Trust Source: 2018 Edelman Trust Barometer. Trust Volatility Measure. The net year-over-year (2017-2018) percentage point change across the four institutions (TRU_INS). General population, 28-country global total. For more details on how the Trust Volatility Measure was calculated, please refer to the Technical Appendix. 10 Aggregate percentage point change in trust in the four institutions, and change from 2017 to 2018 2018 The Global Polarisation of Trust Countries with extreme Trust Gains Countries with extreme Trust Losses
11 Government Most Broken in Australia Which institution is the most broken? Source: 2018 Edelman Trust Barometer. ATT_STE. Please indicate which institution – Government, Media, Business or NGO’s – is best described by each of the following statements? General population, 28-country global total and Australia. Business 42% Government 56% Government Government Government✓ Government Path to Better Future in Australia Which institution is most likely to lead to a better future? Global Global NGOs Business ✓ 23% % 30% % % 22% 20% 21% ✓ ✓
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Source: 2018 Edelman Trust Barometer. INS_EXP_GOV. BASE: BLOCK A AND B RESPONDENTS [SPLIT SAMPLE] Below is a list of potential expectations or responsibilities that a social institution might have. Thinking about the government in general, how would you characterize each using the following three-point scale. 13 The Executive Order for Government Trust 77% agree “Focus on infrastructure development projects, such as schools, roads, and hospitals.” 32% believe this is being delivered 73% agree “Drive the economic prosperity of our country.” 23% believe this is being delivered
52 36 36 40 41 42 42 43 43 44 44 45 46 47 48 49 49 53 54 56 57 60 60 64 68 70 74 74 78 Global28 HongKong S.Korea Ireland Russia France Japan Poland U.K. Argentina Germany Australia Turkey Sweden U.S. Canada Spain S.Africa Italy Singapore Brazil Malaysia The Netherlands Colombia UAE Mexico China India Indonesia Source: 2018 Edelman Trust Barometer. TRU_INS. [BUSINESS IN GENERAL] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal.“ (Top 4 Box, Trust) General Population, 28-country global total. 14 Percent trust in business, and change from 2017 to 2018 Trust in Australian Business Continues to Slide l llllllllllllllllllllllllllll0 +2 +7 -1 +2 -8 +1 +3 -2 -1 +1 -3 +3 +1 -10 -1 +3 -3 -1 -2 -4 +4 0 0 +4 +3 +7 0 +2 Distrusted in 16 countries TrustNeutralDistrust Y-to-Y Change− +0
Source: 2018 Edelman Trust Barometer. TRU_IND. Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use the same 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust), industries shown to half of the sample. General Population, Australia. 15 Percent who trust each sector, and change from 2017 to 2018, in Australia Trust Declines in All 15 Sectors 39 49 50 53 54 56 60 61 62 62 64 67 68 69 70 Energy Financialservices Fashion Telecommunications Automotive Consumerpackaged goods Retail Entertainment Manufacturing Professionalservices Transportation Foodandbeverage Technology Healthcare Education l l l l l l l l l l l l l l l-11 -1 -6 -1 -7 -5 -7 -2 -2 -3 -4 -3 -3 -3 -3 TrustNeutralDistrust Y-to-Y Change− +0
17 22 25 27 33 34 44 44 52 52 53 54 56 57 59 61 66 Mexico India China Brazil SouthKorea Spain Italy U.S. France Japan Germany TheNetherlands Switzerland Sweden Canada U.K. Australia Source: 2018 Edelman Trust Barometer. TRU_NAT. Now we would like to focus on global companies headquartered in specific countries. Please indicate how much you trust global companies headquartered in the following countries to do what is right. Use the same nine-point scale, where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” (Top 4 Box, Trust), countries shown to half of the sample. General Population, Australia. 16 Trust in companies headquartered in each country, and change from 2017 to 2018 Aussies Losing Trust in Brand Australia; Not Globally l l l l l l l l l l l l l l l l l-2 -1 +2 +5 -3 -4 +3 -6 +4 -2 -1 -5 -6 -8 -8 -1 -9 Largest decline for Brand Australia TrustNeutralDistrust Y-to-Y Change− +0 Most Trusted – Global Average Canada 68% Switzerland 66% Sweden 65% Australia 63% Germany 62% Most Trusted – Australia
Source: 2018 Edelman Trust Barometer. TRU_NAT. Now we would like to focus on global companies headquartered in specific countries. Please indicate how much you trust global companies headquartered in the following countries to do what is right. Use the same nine-point scale, where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” (Top 4 Box, Trust), countries asked of half of the sample. General Population; 28-country global total, APAC total and APACMEA markets. 17 Australia Excels in Exporting Trust Ahead of APAC Percent trust in companies headquartered in each market GLOBAL Australia China Hong Kong India Indonesia Japan Malaysia Singapore S. Africa S. Korea UAE APAC U.S. 50 44 66 44 78 73 48 49 59 50 57 67 58 UK 57 61 73 59 75 78 48 56 66 60 60 73 64 France 56 52 75 53 74 75 47 51 57 52 60 69 60 Germany 62 53 81 63 78 76 55 56 65 61 68 77 66 Italy 50 44 74 47 68 72 40 49 53 49 53 68 55 Brazil 34 27 65 25 61 62 24 38 34 34 30 57 41 China 36 25 90 27 42 64 7 46 34 32 16 61 39 India 32 22 45 15 86 55 24 36 30 26 27 54 38 Japan 60 52 48 62 83 86 66 72 77 48 44 82 65 Sweden 65 57 77 74 69 74 55 64 74 54 68 71 68 The Netherlands 61 54 75 69 71 73 51 63 70 54 63 69 66 Canada 68 59 78 76 80 76 53 66 75 61 67 79 70 Spain 50 34 72 49 71 70 36 56 58 44 46 67 55 Switzerland 66 56 81 77 78 78 57 71 76 60 70 78 71 S. Korea 43 33 46 48 67 78 12 63 61 33 50 63 51 Mexico 32 17 57 27 61 59 18 39 37 22 29 51 38 Australia 63 66 71 72 79 74 49 70 74 59 60 75 68 Neutral Trust Distrust APACMEA Locationofcompanyheadquarters APAC and MEA markets
Media: Voracious for Veracity
43 30 31 32 32 32 33 33 34 35 35 39 40 42 42 43 43 43 44 45 47 48 49 52 55 56 61 68 71 Global28 Turkey Australia Japan Sweden U.K. France Ireland Poland Russia S.Africa Argentina S.Korea Germany U.S. Brazil Colombia HongKong Spain Italy Malaysia Mexico Canada Singapore TheNetherlands UAE India Indonesia China Source: 2018 Edelman Trust Barometer. TRU_INS. [MEDIA IN GENERAL] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal.“ (Top 4 Box, Trust) General population, 28-country global total. 19 Percent trust in media, and change from 2017 to 2018 Media Now Least Trusted Institution Globally TrustNeutralDistrust Distrusted in 22 of 28 of countries l llllllllllllllllllllllllllll0 +5 -1 0 -1 0 0 +4 +3 +4 -4 -1 0 0 -5 -5 -2 +1 0 -3 +5 +1 +4 -2 +1 +12 -5 +1 +6 Y-to-Y Change− +0
Source: 2018 Edelman Trust Barometer. Trust-building mandates Analysis. The most effective trust building mandates for each institution. INS_EXP_MED. Below is a list of potential expectations or responsibilities that a social institution might have. Thinking about the media in general, how would you characterize each using the following three-point scale. INS_PER_MED. How well do you feel the media is currently meeting this obligation to society? Please indicate your answer using the 5-point scale below. (Top 2 Box, Performing well), question only asked of those codes 2 or 3 at the expectation question with data displayed only among code 3. General population, Australia. For more details on the Trust-building mandates Analysis, please refer to the Technical Appendix. Source: 2018 Edelman Trust Barometer. MED_CON. What consequences are you experiencing as a direct result of the media not doing a good job fulfilling its responsibilities? Question asked of those who answered codes 1-3 at MED_RSP. General population, Australia. 20 Top three trust-building mandates for media, and percent who say the media is performing well or very well against them, in Australia Media Failing to Meet Highest Priority Mandate Trust-Building Mandate Performance Score Guard information quality 26 Educate on important social, political and economic issues 45 Investigate corruption and wrongdoing 46 % % % MEDIA | JOURNALISM | PLATFORMS
Source: 2018 Edelman Trust Barometer. ATT_MED_AGR. Below is a list of statements. For each one, please rate how much you agree or disagree with that statement using a nine-point scale where one means “strongly disagree” and nine means “strongly agree”. (Top 4 Box, Agree), question asked of half of the sample. General population, Australia. 21 Percent who agree that … Uncertainty Over Real vs. Fake News 65% Dont know how to tell good journalism from rumour or falsehoods 58% It is becoming harder to tell if a piece of news was produced by a respected media organisation MEDIA | JOURNALISM | PLATFORMS I am not sure what is true and what is not 65%
Source: 2018 Edelman Trust Barometer. ATT_MED_AGR. Below is a list of statements. For each one, please rate how much you agree or disagree with that statement using a nine-point scale where one means “strongly disagree” and nine means “strongly agree”. (Top 4 Box, Agree), question asked of half of the sample. General population, Australia. 22 Percent who worry about false information or fake news being used as a weapon Australia Worried About Fake News as a Weapon Pope criticizes spread of fake news Fake news disrupts elections in South Africa Germany passes a law that fines social media companies for failing to delete fake news Australia launches Select Committee on the Future of Public Interest Journalism and 1st International Cyber Engagement Strategy In Australia worry about false information or fake news being used as a weapon 67% Canadian Conservative leader’s campaign manager roots out enemies using fake news 55-60 61-65 66-70 71-75 76-80 France Sweden Netherlands Canada Ireland Japan Germany Italy Singapore S. Africa UAE U.K. Australia Hong Kong Poland Turkey Brazil India Colombia Malaysia S. Korea U.S. China Russia Mexico Argentina Spain Indonesia
33 33 35 36 37 40 40 42 43 46 47 47 48 49 51 53 53 54 54 55 58 62 62 64 68 68 71 73 Ireland Sweden Australia U.K. Japan France Germany U.S. Canada S.Africa Russia TheNetherlands S.Korea HongKong Poland Italy Spain Argentina Singapore Turkey Malaysia Colombia UAE Brazil China Mexico Indonesia India Source: 2018 Edelman Trust Barometer. COM_MCL. When looking for general news and information, how much would you trust each type of source for general news and information? Please use a nine-point scale where one means that you “do not trust it at all” and nine means that you “trust it a great deal.” (Top 4 Box, Trust), question asked of half of the sample. MED_NEW_CSP. How do you normally get your news? (callout is net of codes 2, 5 and 7), question asked of half of the sample. General population, 28-country global total. Platforms is an average of search engines and social media. 23 Average trust in search engines and social media platforms, and change from 2017 to 2018 Australia Now 3rd Lowest Country for Platform Trust 65% receive news through platforms such as social media feeds, search or news applications llllllllllllllllllllllllllll-8 -4 -8 -4 +1 -3 -4 -11 -1 -8 -1 -3 0 -1 -1 -5 -6 -6 +2 +4 +2 -5 +6 -5 +6 -1 -4 -5 MEDIA | JOURNALISM | PLATFORMS Y-to-Y Change− +0
Source: 2018 Edelman Trust Barometer. COM_MCL. When looking for general news and information, how much would you trust each type of source for general news and information? Please use a nine-point scale where one means that you “do not trust it at all” and nine means that you “trust it a great deal.” (Top 4 Box, Trust), question asked of half of the sample. General population, Australia. Journalism is an average of traditional media and online-only media. Platforms is an average of search engines and social media. 24 Percent trust in each source for general news and information, 2012 to 2018, in Australia While Trust in Platforms Declines, Trust in Journalism Rebounds Platforms -8 Journalism +11 Average trust in search engines and social media platforms Average trust in traditional and online-only media 48 40 45 40 47 41 52 44 36 39 43 44 43 35 2012 2013 2014 2015 2016 2017 2018 MEDIA | JOURNALISM | PLATFORMS
Source: 2018 Edelman Trust Barometer. MED_SPF_SRC. BASE: BLOCK B RESPONDENTS Please indicate how important each of the following is in making this one of your favorite media sources using the 6-point scale below where zero means the statement is “not an accurate description of this media source”, one means the statement is “true of this media source, but it is not at all important in making this source one of my favorites” and five means the statement is “true and it is extremely important in making this source one of my favorites”. 25 The Media Trust Formula 60% agree “Focus more on facts than on opinion and commentary.” 64% agree “Engages in high quality investigative journalism.” 68% agree “Their main focus is on the news and not on the media personalities delivering the news.”
The Expert Individual CC BY-SA 2.0 Source: Jet Star Airways
63 62 50 48 46 44 39 36 34 30 28 Academic expert Technicalexpert Apersonlike yourself Financial industryanalyst Employee NGO representative CEO Successful entrepreneur Boardof directors Government official/regulator Journalist Source: 2018 Edelman Trust Barometer. CRE_PPL. Below is a list of people. In general, when forming an opinion of a company, if you heard information about a company from each person, how credible would the information be—extremely credible, very credible, somewhat credible, or not credible at all? (Top 2 Box, Very/Extremely Credible), question asked of half of the sample. General population, Australia. 27 Percent who rate each spokesperson as very/extremely credible, and change from 2017 to 2018, in Australia Voices of Authority Regain Credibility +5 +4 -6 +9 -2 +5 +13 +2 +10 +2 +11 − Y-to-Y Change+0
CEO Leadership Expectations Source: 2018 Edelman Trust Barometer. CEO_AGR. Thinking about CEOs, how strongly do you agree or disagree with the following statements? (Top 4 Box, Agree), question asked of half of the sample. CEO_EXP. Below is a list of potential expectations that you might have for a company CEO. Thinking about CEOs in general, whether they are global CEOs or a CEO who oversees a particular country, how would you characterize each using the following three-point scale? (Most important responsibility, code 3), question asked of half of the sample. General population, Australia. 28 Percent who agree and percent who say each is one of the most important expectations they have for a CEO, in Australia Percent who say that CEOs should take the lead on change rather than waiting for government to impose it 71 71 72 73 For CEOs, building trust is a top priority 65% Ensure company is trusted Decisions reflect values of company High ethical standards High quality products and services “A company can take specific actions that both increase profits and improve the economic and social conditions in the community where it operates.” 63%
29
Source: 2018 Edelman Trust Barometer. TMA_SIE_SHV. Please indicate how much you agree or disagree with the following statements. (Top 4 Box, Agree), question asked of half of the sample. CEO_AGR. Thinking about CEOs, how strongly do you agree or disagree with the following statements? (Top4 Box, Agree), question asked of half of the sample. General population, Australia. 30 Percent who agree that … Business Must Show Commitment to Long-Term 49% Companies that only think about themselves and their profits are bound to fail 66% CEOs are driven more by greed than a desire to make a positive difference in the world
72 57 57 60 60 62 64 65 66 68 68 71 71 71 71 72 72 72 73 74 75 76 79 80 81 82 83 86 90 Global28 Japan S.Korea Argentina France Turkey Russia Spain Ireland HongKong Poland Germany S.Africa Sweden U.K. Brazil Italy Malaysia Singapore Australia Canada UAE U.S. Mexico TheNetherlands China Colombia India Indonesia Source: 2018 Edelman Trust Barometer. TRU_INS. [YOUR EMPLOYER] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal.“ (Top 4 Box, Trust) General population, 28-country global total. Note: 2016 data was taken from Q525-526. Thinking about your own company and other companies in your industry, please indicate how much you trust each to do what is right using a 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust), question asked of half of the sample. General population, 28-country global total. 31 Percent trust in employer, and change from 2016 to 2018 Australia has 2nd Biggest Increase in Employer Trust Worldwide TrustNeutralDistrust l llllllllllllllllllllllllllll+7 +17 +2 -18 +12 -2 +16 +2 +6 +9 +12 +9 -1 +21 +14 -5 +14 -4 0 +20 +11 0 +15 -9 +19 +3 -2 +3 +13 Change, 2016 to 2018− +0 +20
Trust Roadmaps for Australia
3333 Trust-building mandate for government in APAC Source: 2018 Edelman Trust Barometer. INS_EXP_GOV. Below is a list of potential expectations or responsibilities that a social institution might have. Thinking about government in general, how would you characterize each using the following three-point scale. INS_PER_GOV. How well do you feel the government is currently meeting this obligation to society? Please indicate your answer using the 5-point scale below. (Top 2 Box, Performing well), question only asked of those codes 2 or 3 at the expectation question with data displayed only among code 3. General population, APAC total. Responsibilities Expectation Performance Gap BE A GUARDIAN OF FAIRNESS & EQUITY 50 Work to ensure that everyone has an equal opportunity to succeed 51 18 33 Prevent one group from discriminating against another 48 22 26 Be the champion of the ordinary person, helping to make sure that they are not being cheated or taken advantage of by those with more wealth or power 50 13 37 FOSTER PROSPERITY 56 Drive the economic prosperity of our country 73 23 50 Foster an environment in which innovation and scientific advancement can thrive 52 27 25 Work to ensure that our workers have the skills necessary to be competitive in the global job market 44 23 21 Improve and advance our quality of life 55 21 34 TAKE CARE OF THE PEOPLE 50 Make sure that even the poorest people in society have the minimum they need to live a decent life 64 20 44 Work to ensure that there are plenty of good job opportunities available 58 20 38 Make it more difficult for people to make bad decisions regarding their health and well being 23 22 1 Ensure that future generations are provided for 56 21 35 Provide society with entertainment and amusement 13 33 -20 Build schools, roads, hospitals and engage in other infrastructure development projects 77 32 45 Responsibilities Expectation Performance Gap Provide social services such as daycare, education, housing assistance and job training 64 31 33 Keep people safe from physical harm 44 33 11 Protect people's privacy and personal information 55 32 23 EDUCATE 31 Shape or influence public opinion 20 21 -1 Ensuring that people have access to the information they need to make good life decisions 34 30 4 Educate people on important social, political and economic issues 39 26 13 CHECK & BALANCE OTHER SOCIAL INSTITUTIONS 48 Serve as a check and balance on the other social institutions preventing them from getting too powerful 40 20 20 Be the guardian of information quality, working to ensure that only true, verified information is being shared and circulated 40 24 16 Investigate corruption and wrongdoing 66 22 44 Support political leaders in realizing their vision from the future of the country 45 25 20 PROTECT TRADITION 47 Be the guardian of the values and morals that made this country great 51 22 29 Work to ensure that our unique culture, history and traditions are preserved 50 26 24 Create a sense of community. Foster an environment in which people feel connected to one another 40 20 20 Trust-building mandate for government in APACTrust-building mandates for government in Australia Government’s Role as a Social Institution
Roadmap to Profitable Purpose is Expanding 34 Trust-building mandates for business in Australia Responsibilities Expectation Performance Gap Provide social services such as daycare, education, housing assistance and job training 24 24 0 Keep people safe from physical harm 45 43 2 Protect people's privacy and personal information 66 38 28 EDUCATE 21 Shape or influence public opinion 15 37 -24 Ensuring that people have access to the information they need to make good life decisions 29 31 -2 Educate people on important social, political and economic issues 19 25 -6 CHECK & BALANCE OTHER SOCIAL INSTITUTIONS 29 Serve as a check and balance on the other social institutions preventing them from getting too powerful 20 25 -5 Be the guardian of information quality, working to ensure that only true, verified information is being shared and circulated 43 29 14 Investigate corruption and wrongdoing 41 22 19 Support political leaders in realizing their vision from the future of the country 14 25 -11 PROTECT TRADITION 24 Be the guardian of the values and morals that made this country great 26 25 1 Work to ensure that our unique culture, history and traditions are preserved 22 29 -7 Create a sense of community. Foster an environment in which people feel connected to one another 25 29 -4 Source: 2018 Edelman Trust Barometer. INS_EXP_BUS. Below is a list of potential expectations or responsibilities that a social institution might have. Thinking about business in general, how would you characterize each using the following three-point scale. INS_PER_BUS. How well do you feel the business is currently meeting this obligation to society? Please indicate your answer using the 5-point scale below. (Top 2 Box, Performing well), question only asked of those codes 2 or 3 at the expectation question with data displayed only among code 3. General population, APAC total. Responsibilities Expectation Performance Gap BE A GUARDIAN OF FAIRNESS & EQUITY 35 Work to ensure that everyone has an equal opportunity to succeed 45 27 18 Prevent one group from discriminating against another 31 18 13 Be the champion of the ordinary person, helping to make sure that they are not being cheated or taken advantage of by those with more wealth or power 29 20 9 FOSTER PROSPERITY 47 Drive the economic prosperity of our country 55 40 15 Foster an environment in which innovation and scientific advancement can thrive 44 35 9 Work to ensure that our workers have the skills necessary to be competitive in the global job market 53 32 21 Improve and advance our quality of life 35 32 3 TAKE CARE OF THE PEOPLE 35 Make sure that even the poorest people in society have the minimum they need to live a decent life 27 17 10 Work to ensure that there are plenty of good job opportunities available 54 26 28 Make it more difficult for people to make bad decisions regarding their health and well being 21 20 1 Ensure that future generations are provided for 34 23 9 Provide society with entertainment and amusement 18 54 -36 Build schools, roads, hospitals and engage in other infrastructure development projects 23 30 -7
35 That the 2018 Edelman Trust Barometer has told us Seven Things 1. Trust sits with individuals not institutions 2. The value of expertise has increased 3. Journalism as the guardians of quality and truth 4. Businesses must respond to societal needs as much as Government and NGOs 5. Trust is a bottom-line requirement for CEOs 6. Activating employee storytellers has never been more important 7. Brand Australia needs a boost at home
#TrustBarometer 2018 Edelman Trust Barometer Australia steven.spurr@edelman.com

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2018 Edelman Trust Barometer - Australia Results

  • 1.
  • 2.
    2 Methodology 2018 Edelman Trust Barometer OnlineSurvey in 28 Countries 18 years of data 33,000+ respondents total All fieldwork was conducted between October 28 and November 20, 2017 General Online Population 7 years in 25+ countries Ages 18+ 1,150 respondents per country All slides show general online population data unless otherwise noted Mass Population All population not including informed public Represents 85% of total global population Informed Public 10 years in 20+ countries Represents 15% of total global population 500 respondents in U.S. and China; 200 in all other countries Must meet 4 criteria: Ages 25-64 University educated In top 25% of household income per age group in each country Significant media consumption and engagement in business news 28-country global data margin of error: General population +/- 0.6% (N=32,200), informed public +/- 1.2% (N=6,200), mass population +/- 0.6% (26,000+), half-sample global general online population +/- 0.8 (N=16,100). Country-specific data margin of error: General population +/- 2.9 (N=1,150), informed public +/- 6.9% (N = min 200, varies by country), China and U.S. +/- 4.4% (N=500), mass population +/- 3.0 to 3.6 (N =min 740, varies by country).
  • 3.
  • 4.
    Source: 2018 EdelmanTrust Barometer. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale, where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” (Top 4 Box, Trust) Informed Public and General Population, 28-country global total. 4 Percent trust in each institution, and change from 2017 to 2018 No Global Recovery in Trust 53 52 41 43 53 52 43 43 67 65 53 53 64 64 53 53 -3 -1 0 0 Business MediaNGOs Government 0 0 +2 0 Informed Public General Population 20182017 Y-to-Y Change− +0
  • 5.
    Source: 2018 EdelmanTrust Barometer. The Trust Index is an average of a country's trust in the institutions of government, business, media and NGOs. General population, 28-country global total. 5 Average trust in institutions, general population, 2017 vs. 2018 Trust Index A World of Distrust Biggest changes in 47 Global 72 India 69 Indonesia 67 China 60 Singapore 60 UAE 53 The Netherlands 52 Mexico 52 U.S. 50 Colombia 49 Canada 48 Brazil 48 Italy 48 Malaysia 45 Argentina 44 Hong Kong 44 Spain 43 Turkey 42 Australia 42 S. Africa 41 Germany 40 France 40 U.K. 38 S. Korea 37 Sweden 36 Ireland 35 Japan 35 Poland 34 Russia U.S. -9 China +7 S. Korea +6 UAE +6 Italy -5 Trust (60-100) Neutral (50-59) Distrust (1-49) Trust decline in the U.S. is the steepest ever measured 48 Global 74 China 71 Indonesia 68 India 66 UAE 58 Singapore 54 Mexico 54 The Netherlands 53 Malaysia 49 Canada 47 Argentina 47 Colombia 47 Spain 46 Turkey 45 Hong Kong 44 Brazil 44 S. Korea 43 Italy 43 U.S. 41 Germany 41 Sweden 40 Australia 40 France 39 Poland 39 U.K. 38 Ireland 38 S. Africa 37 Japan 36 Russia 2017 General Population 2018 General Population Global Trust Index remains at distruster level 20 of 28 countries are distrusters, up 1 from 2017
  • 6.
    Source: 2018 EdelmanTrust Barometer. The Trust Index is an average of a country's trust in the institutions of government, business, media and NGOs. Informed public, 28-country global total. 6 Average trust in institutions, informed public, 2017 vs. 2018 Trust Index Informed Public Declines to Neutral 60 Global 80 India 79 China 78 Indonesia 77 UAE 71 Singapore 68 U.S. 62 Canada 62 The Netherlands 61 Italy 61 Mexico 57 Malaysia 57 Spain 56 France 56 U.K. 55 Colombia 54 Australia 54 Germany 53 Hong Kong 51 Argentina 51 Brazil 50 S. Korea 50 Turkey 49 Japan 49 S. Africa 47 Sweden 45 Russia 44 Ireland 43 Poland 2017 Informed Public 2018 Informed Public Biggest changes in U.S. -23 Argentina +9 Sweden +9 Malaysia +8 Turkey +7 Australia up 1 point, but still in neutral. Trust (60-100) Neutral (50-59) Distrust (1-49) 59 Global 83 China 81 Indonesia 77 India 76 UAE 70 Singapore 67 The Netherlands 65 Malaysia 65 Mexico 62 Canada 60 Argentina 57 Italy 57 Turkey 56 France 56 Sweden 55 Australia 55 Spain 54 Germany 52 U.K. 51 Brazil 50 Colombia 50 S. Korea 49 Hong Kong 48 Ireland 48 Poland 47 Russia 46 Japan 45 S. Africa 45 U.S.
  • 7.
  • 8.
    Flashback to 2017: TheSystem is Broken 8 Distrustful nation: Australians lose faith in politics, media and business We really don’t trust our government or institutions anymore Trust in the financial sector in Australia and elsewhere has plummeted How business can tackle the trust deficit
  • 9.
    Source: 2018 EdelmanTrust Barometer. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale, where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” (Top 4 Box, Trust) Informed Public and General Population, Australia. 9 Percent trust in each institution, and change from 2017 to 2018, in Australia Trust Declines Among General Population 52 48 37 32 48 45 35 31 66 60 51 40 65 57 47 50 -1 -3 -4 +10 Business MediaNGOs Government -4 -3 -2 -1 Informed Public General Population 20182017 Y-to-Y Change− +0 Business MediaNGOs Government
  • 10.
    27 24 2320 19 17 13 12 10 9 9 8 7 7 5 3 3 -1 -2 -3 -10 -10 -13 -13 -17 -17 -21 -37 China UAE S.Korea Sweden Malaysia Poland Turkey Spain Russia Ireland Indonesia Mexico Japan Argentina HongKong TheNetherlands Germany France U.K. Canada Singapore Australia Colombia India S.Africa Brazil Italy U.S. 16 countries with Typical Changes in Trust Source: 2018 Edelman Trust Barometer. Trust Volatility Measure. The net year-over-year (2017-2018) percentage point change across the four institutions (TRU_INS). General population, 28-country global total. For more details on how the Trust Volatility Measure was calculated, please refer to the Technical Appendix. 10 Aggregate percentage point change in trust in the four institutions, and change from 2017 to 2018 2018 The Global Polarisation of Trust Countries with extreme Trust Gains Countries with extreme Trust Losses
  • 11.
    11 Government Most Broken inAustralia Which institution is the most broken? Source: 2018 Edelman Trust Barometer. ATT_STE. Please indicate which institution – Government, Media, Business or NGO’s – is best described by each of the following statements? General population, 28-country global total and Australia. Business 42% Government 56% Government Government Government✓ Government Path to Better Future in Australia Which institution is most likely to lead to a better future? Global Global NGOs Business ✓ 23% % 30% % % 22% 20% 21% ✓ ✓
  • 12.
  • 13.
    Source: 2018 EdelmanTrust Barometer. INS_EXP_GOV. BASE: BLOCK A AND B RESPONDENTS [SPLIT SAMPLE] Below is a list of potential expectations or responsibilities that a social institution might have. Thinking about the government in general, how would you characterize each using the following three-point scale. 13 The Executive Order for Government Trust 77% agree “Focus on infrastructure development projects, such as schools, roads, and hospitals.” 32% believe this is being delivered 73% agree “Drive the economic prosperity of our country.” 23% believe this is being delivered
  • 14.
    52 36 36 40 4142 42 43 43 44 44 45 46 47 48 49 49 53 54 56 57 60 60 64 68 70 74 74 78 Global28 HongKong S.Korea Ireland Russia France Japan Poland U.K. Argentina Germany Australia Turkey Sweden U.S. Canada Spain S.Africa Italy Singapore Brazil Malaysia The Netherlands Colombia UAE Mexico China India Indonesia Source: 2018 Edelman Trust Barometer. TRU_INS. [BUSINESS IN GENERAL] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal.“ (Top 4 Box, Trust) General Population, 28-country global total. 14 Percent trust in business, and change from 2017 to 2018 Trust in Australian Business Continues to Slide l llllllllllllllllllllllllllll0 +2 +7 -1 +2 -8 +1 +3 -2 -1 +1 -3 +3 +1 -10 -1 +3 -3 -1 -2 -4 +4 0 0 +4 +3 +7 0 +2 Distrusted in 16 countries TrustNeutralDistrust Y-to-Y Change− +0
  • 15.
    Source: 2018 EdelmanTrust Barometer. TRU_IND. Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use the same 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust), industries shown to half of the sample. General Population, Australia. 15 Percent who trust each sector, and change from 2017 to 2018, in Australia Trust Declines in All 15 Sectors 39 49 50 53 54 56 60 61 62 62 64 67 68 69 70 Energy Financialservices Fashion Telecommunications Automotive Consumerpackaged goods Retail Entertainment Manufacturing Professionalservices Transportation Foodandbeverage Technology Healthcare Education l l l l l l l l l l l l l l l-11 -1 -6 -1 -7 -5 -7 -2 -2 -3 -4 -3 -3 -3 -3 TrustNeutralDistrust Y-to-Y Change− +0
  • 16.
    17 22 25 27 33 34 44 44 5252 53 54 56 57 59 61 66 Mexico India China Brazil SouthKorea Spain Italy U.S. France Japan Germany TheNetherlands Switzerland Sweden Canada U.K. Australia Source: 2018 Edelman Trust Barometer. TRU_NAT. Now we would like to focus on global companies headquartered in specific countries. Please indicate how much you trust global companies headquartered in the following countries to do what is right. Use the same nine-point scale, where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” (Top 4 Box, Trust), countries shown to half of the sample. General Population, Australia. 16 Trust in companies headquartered in each country, and change from 2017 to 2018 Aussies Losing Trust in Brand Australia; Not Globally l l l l l l l l l l l l l l l l l-2 -1 +2 +5 -3 -4 +3 -6 +4 -2 -1 -5 -6 -8 -8 -1 -9 Largest decline for Brand Australia TrustNeutralDistrust Y-to-Y Change− +0 Most Trusted – Global Average Canada 68% Switzerland 66% Sweden 65% Australia 63% Germany 62% Most Trusted – Australia
  • 17.
    Source: 2018 EdelmanTrust Barometer. TRU_NAT. Now we would like to focus on global companies headquartered in specific countries. Please indicate how much you trust global companies headquartered in the following countries to do what is right. Use the same nine-point scale, where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” (Top 4 Box, Trust), countries asked of half of the sample. General Population; 28-country global total, APAC total and APACMEA markets. 17 Australia Excels in Exporting Trust Ahead of APAC Percent trust in companies headquartered in each market GLOBAL Australia China Hong Kong India Indonesia Japan Malaysia Singapore S. Africa S. Korea UAE APAC U.S. 50 44 66 44 78 73 48 49 59 50 57 67 58 UK 57 61 73 59 75 78 48 56 66 60 60 73 64 France 56 52 75 53 74 75 47 51 57 52 60 69 60 Germany 62 53 81 63 78 76 55 56 65 61 68 77 66 Italy 50 44 74 47 68 72 40 49 53 49 53 68 55 Brazil 34 27 65 25 61 62 24 38 34 34 30 57 41 China 36 25 90 27 42 64 7 46 34 32 16 61 39 India 32 22 45 15 86 55 24 36 30 26 27 54 38 Japan 60 52 48 62 83 86 66 72 77 48 44 82 65 Sweden 65 57 77 74 69 74 55 64 74 54 68 71 68 The Netherlands 61 54 75 69 71 73 51 63 70 54 63 69 66 Canada 68 59 78 76 80 76 53 66 75 61 67 79 70 Spain 50 34 72 49 71 70 36 56 58 44 46 67 55 Switzerland 66 56 81 77 78 78 57 71 76 60 70 78 71 S. Korea 43 33 46 48 67 78 12 63 61 33 50 63 51 Mexico 32 17 57 27 61 59 18 39 37 22 29 51 38 Australia 63 66 71 72 79 74 49 70 74 59 60 75 68 Neutral Trust Distrust APACMEA Locationofcompanyheadquarters APAC and MEA markets
  • 18.
  • 19.
    43 30 31 3232 32 33 33 34 35 35 39 40 42 42 43 43 43 44 45 47 48 49 52 55 56 61 68 71 Global28 Turkey Australia Japan Sweden U.K. France Ireland Poland Russia S.Africa Argentina S.Korea Germany U.S. Brazil Colombia HongKong Spain Italy Malaysia Mexico Canada Singapore TheNetherlands UAE India Indonesia China Source: 2018 Edelman Trust Barometer. TRU_INS. [MEDIA IN GENERAL] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal.“ (Top 4 Box, Trust) General population, 28-country global total. 19 Percent trust in media, and change from 2017 to 2018 Media Now Least Trusted Institution Globally TrustNeutralDistrust Distrusted in 22 of 28 of countries l llllllllllllllllllllllllllll0 +5 -1 0 -1 0 0 +4 +3 +4 -4 -1 0 0 -5 -5 -2 +1 0 -3 +5 +1 +4 -2 +1 +12 -5 +1 +6 Y-to-Y Change− +0
  • 20.
    Source: 2018 EdelmanTrust Barometer. Trust-building mandates Analysis. The most effective trust building mandates for each institution. INS_EXP_MED. Below is a list of potential expectations or responsibilities that a social institution might have. Thinking about the media in general, how would you characterize each using the following three-point scale. INS_PER_MED. How well do you feel the media is currently meeting this obligation to society? Please indicate your answer using the 5-point scale below. (Top 2 Box, Performing well), question only asked of those codes 2 or 3 at the expectation question with data displayed only among code 3. General population, Australia. For more details on the Trust-building mandates Analysis, please refer to the Technical Appendix. Source: 2018 Edelman Trust Barometer. MED_CON. What consequences are you experiencing as a direct result of the media not doing a good job fulfilling its responsibilities? Question asked of those who answered codes 1-3 at MED_RSP. General population, Australia. 20 Top three trust-building mandates for media, and percent who say the media is performing well or very well against them, in Australia Media Failing to Meet Highest Priority Mandate Trust-Building Mandate Performance Score Guard information quality 26 Educate on important social, political and economic issues 45 Investigate corruption and wrongdoing 46 % % % MEDIA | JOURNALISM | PLATFORMS
  • 21.
    Source: 2018 EdelmanTrust Barometer. ATT_MED_AGR. Below is a list of statements. For each one, please rate how much you agree or disagree with that statement using a nine-point scale where one means “strongly disagree” and nine means “strongly agree”. (Top 4 Box, Agree), question asked of half of the sample. General population, Australia. 21 Percent who agree that … Uncertainty Over Real vs. Fake News 65% Dont know how to tell good journalism from rumour or falsehoods 58% It is becoming harder to tell if a piece of news was produced by a respected media organisation MEDIA | JOURNALISM | PLATFORMS I am not sure what is true and what is not 65%
  • 22.
    Source: 2018 EdelmanTrust Barometer. ATT_MED_AGR. Below is a list of statements. For each one, please rate how much you agree or disagree with that statement using a nine-point scale where one means “strongly disagree” and nine means “strongly agree”. (Top 4 Box, Agree), question asked of half of the sample. General population, Australia. 22 Percent who worry about false information or fake news being used as a weapon Australia Worried About Fake News as a Weapon Pope criticizes spread of fake news Fake news disrupts elections in South Africa Germany passes a law that fines social media companies for failing to delete fake news Australia launches Select Committee on the Future of Public Interest Journalism and 1st International Cyber Engagement Strategy In Australia worry about false information or fake news being used as a weapon 67% Canadian Conservative leader’s campaign manager roots out enemies using fake news 55-60 61-65 66-70 71-75 76-80 France Sweden Netherlands Canada Ireland Japan Germany Italy Singapore S. Africa UAE U.K. Australia Hong Kong Poland Turkey Brazil India Colombia Malaysia S. Korea U.S. China Russia Mexico Argentina Spain Indonesia
  • 23.
    33 33 3536 37 40 40 42 43 46 47 47 48 49 51 53 53 54 54 55 58 62 62 64 68 68 71 73 Ireland Sweden Australia U.K. Japan France Germany U.S. Canada S.Africa Russia TheNetherlands S.Korea HongKong Poland Italy Spain Argentina Singapore Turkey Malaysia Colombia UAE Brazil China Mexico Indonesia India Source: 2018 Edelman Trust Barometer. COM_MCL. When looking for general news and information, how much would you trust each type of source for general news and information? Please use a nine-point scale where one means that you “do not trust it at all” and nine means that you “trust it a great deal.” (Top 4 Box, Trust), question asked of half of the sample. MED_NEW_CSP. How do you normally get your news? (callout is net of codes 2, 5 and 7), question asked of half of the sample. General population, 28-country global total. Platforms is an average of search engines and social media. 23 Average trust in search engines and social media platforms, and change from 2017 to 2018 Australia Now 3rd Lowest Country for Platform Trust 65% receive news through platforms such as social media feeds, search or news applications llllllllllllllllllllllllllll-8 -4 -8 -4 +1 -3 -4 -11 -1 -8 -1 -3 0 -1 -1 -5 -6 -6 +2 +4 +2 -5 +6 -5 +6 -1 -4 -5 MEDIA | JOURNALISM | PLATFORMS Y-to-Y Change− +0
  • 24.
    Source: 2018 EdelmanTrust Barometer. COM_MCL. When looking for general news and information, how much would you trust each type of source for general news and information? Please use a nine-point scale where one means that you “do not trust it at all” and nine means that you “trust it a great deal.” (Top 4 Box, Trust), question asked of half of the sample. General population, Australia. Journalism is an average of traditional media and online-only media. Platforms is an average of search engines and social media. 24 Percent trust in each source for general news and information, 2012 to 2018, in Australia While Trust in Platforms Declines, Trust in Journalism Rebounds Platforms -8 Journalism +11 Average trust in search engines and social media platforms Average trust in traditional and online-only media 48 40 45 40 47 41 52 44 36 39 43 44 43 35 2012 2013 2014 2015 2016 2017 2018 MEDIA | JOURNALISM | PLATFORMS
  • 25.
    Source: 2018 EdelmanTrust Barometer. MED_SPF_SRC. BASE: BLOCK B RESPONDENTS Please indicate how important each of the following is in making this one of your favorite media sources using the 6-point scale below where zero means the statement is “not an accurate description of this media source”, one means the statement is “true of this media source, but it is not at all important in making this source one of my favorites” and five means the statement is “true and it is extremely important in making this source one of my favorites”. 25 The Media Trust Formula 60% agree “Focus more on facts than on opinion and commentary.” 64% agree “Engages in high quality investigative journalism.” 68% agree “Their main focus is on the news and not on the media personalities delivering the news.”
  • 26.
    The Expert Individual CC BY-SA2.0 Source: Jet Star Airways
  • 27.
    63 62 50 4846 44 39 36 34 30 28 Academic expert Technicalexpert Apersonlike yourself Financial industryanalyst Employee NGO representative CEO Successful entrepreneur Boardof directors Government official/regulator Journalist Source: 2018 Edelman Trust Barometer. CRE_PPL. Below is a list of people. In general, when forming an opinion of a company, if you heard information about a company from each person, how credible would the information be—extremely credible, very credible, somewhat credible, or not credible at all? (Top 2 Box, Very/Extremely Credible), question asked of half of the sample. General population, Australia. 27 Percent who rate each spokesperson as very/extremely credible, and change from 2017 to 2018, in Australia Voices of Authority Regain Credibility +5 +4 -6 +9 -2 +5 +13 +2 +10 +2 +11 − Y-to-Y Change+0
  • 28.
    CEO Leadership Expectations Source:2018 Edelman Trust Barometer. CEO_AGR. Thinking about CEOs, how strongly do you agree or disagree with the following statements? (Top 4 Box, Agree), question asked of half of the sample. CEO_EXP. Below is a list of potential expectations that you might have for a company CEO. Thinking about CEOs in general, whether they are global CEOs or a CEO who oversees a particular country, how would you characterize each using the following three-point scale? (Most important responsibility, code 3), question asked of half of the sample. General population, Australia. 28 Percent who agree and percent who say each is one of the most important expectations they have for a CEO, in Australia Percent who say that CEOs should take the lead on change rather than waiting for government to impose it 71 71 72 73 For CEOs, building trust is a top priority 65% Ensure company is trusted Decisions reflect values of company High ethical standards High quality products and services “A company can take specific actions that both increase profits and improve the economic and social conditions in the community where it operates.” 63%
  • 29.
  • 30.
    Source: 2018 EdelmanTrust Barometer. TMA_SIE_SHV. Please indicate how much you agree or disagree with the following statements. (Top 4 Box, Agree), question asked of half of the sample. CEO_AGR. Thinking about CEOs, how strongly do you agree or disagree with the following statements? (Top4 Box, Agree), question asked of half of the sample. General population, Australia. 30 Percent who agree that … Business Must Show Commitment to Long-Term 49% Companies that only think about themselves and their profits are bound to fail 66% CEOs are driven more by greed than a desire to make a positive difference in the world
  • 31.
    72 57 57 60 6062 64 65 66 68 68 71 71 71 71 72 72 72 73 74 75 76 79 80 81 82 83 86 90 Global28 Japan S.Korea Argentina France Turkey Russia Spain Ireland HongKong Poland Germany S.Africa Sweden U.K. Brazil Italy Malaysia Singapore Australia Canada UAE U.S. Mexico TheNetherlands China Colombia India Indonesia Source: 2018 Edelman Trust Barometer. TRU_INS. [YOUR EMPLOYER] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal.“ (Top 4 Box, Trust) General population, 28-country global total. Note: 2016 data was taken from Q525-526. Thinking about your own company and other companies in your industry, please indicate how much you trust each to do what is right using a 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust), question asked of half of the sample. General population, 28-country global total. 31 Percent trust in employer, and change from 2016 to 2018 Australia has 2nd Biggest Increase in Employer Trust Worldwide TrustNeutralDistrust l llllllllllllllllllllllllllll+7 +17 +2 -18 +12 -2 +16 +2 +6 +9 +12 +9 -1 +21 +14 -5 +14 -4 0 +20 +11 0 +15 -9 +19 +3 -2 +3 +13 Change, 2016 to 2018− +0 +20
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    3333 Trust-building mandate forgovernment in APAC Source: 2018 Edelman Trust Barometer. INS_EXP_GOV. Below is a list of potential expectations or responsibilities that a social institution might have. Thinking about government in general, how would you characterize each using the following three-point scale. INS_PER_GOV. How well do you feel the government is currently meeting this obligation to society? Please indicate your answer using the 5-point scale below. (Top 2 Box, Performing well), question only asked of those codes 2 or 3 at the expectation question with data displayed only among code 3. General population, APAC total. Responsibilities Expectation Performance Gap BE A GUARDIAN OF FAIRNESS & EQUITY 50 Work to ensure that everyone has an equal opportunity to succeed 51 18 33 Prevent one group from discriminating against another 48 22 26 Be the champion of the ordinary person, helping to make sure that they are not being cheated or taken advantage of by those with more wealth or power 50 13 37 FOSTER PROSPERITY 56 Drive the economic prosperity of our country 73 23 50 Foster an environment in which innovation and scientific advancement can thrive 52 27 25 Work to ensure that our workers have the skills necessary to be competitive in the global job market 44 23 21 Improve and advance our quality of life 55 21 34 TAKE CARE OF THE PEOPLE 50 Make sure that even the poorest people in society have the minimum they need to live a decent life 64 20 44 Work to ensure that there are plenty of good job opportunities available 58 20 38 Make it more difficult for people to make bad decisions regarding their health and well being 23 22 1 Ensure that future generations are provided for 56 21 35 Provide society with entertainment and amusement 13 33 -20 Build schools, roads, hospitals and engage in other infrastructure development projects 77 32 45 Responsibilities Expectation Performance Gap Provide social services such as daycare, education, housing assistance and job training 64 31 33 Keep people safe from physical harm 44 33 11 Protect people's privacy and personal information 55 32 23 EDUCATE 31 Shape or influence public opinion 20 21 -1 Ensuring that people have access to the information they need to make good life decisions 34 30 4 Educate people on important social, political and economic issues 39 26 13 CHECK & BALANCE OTHER SOCIAL INSTITUTIONS 48 Serve as a check and balance on the other social institutions preventing them from getting too powerful 40 20 20 Be the guardian of information quality, working to ensure that only true, verified information is being shared and circulated 40 24 16 Investigate corruption and wrongdoing 66 22 44 Support political leaders in realizing their vision from the future of the country 45 25 20 PROTECT TRADITION 47 Be the guardian of the values and morals that made this country great 51 22 29 Work to ensure that our unique culture, history and traditions are preserved 50 26 24 Create a sense of community. Foster an environment in which people feel connected to one another 40 20 20 Trust-building mandate for government in APACTrust-building mandates for government in Australia Government’s Role as a Social Institution
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    Roadmap to ProfitablePurpose is Expanding 34 Trust-building mandates for business in Australia Responsibilities Expectation Performance Gap Provide social services such as daycare, education, housing assistance and job training 24 24 0 Keep people safe from physical harm 45 43 2 Protect people's privacy and personal information 66 38 28 EDUCATE 21 Shape or influence public opinion 15 37 -24 Ensuring that people have access to the information they need to make good life decisions 29 31 -2 Educate people on important social, political and economic issues 19 25 -6 CHECK & BALANCE OTHER SOCIAL INSTITUTIONS 29 Serve as a check and balance on the other social institutions preventing them from getting too powerful 20 25 -5 Be the guardian of information quality, working to ensure that only true, verified information is being shared and circulated 43 29 14 Investigate corruption and wrongdoing 41 22 19 Support political leaders in realizing their vision from the future of the country 14 25 -11 PROTECT TRADITION 24 Be the guardian of the values and morals that made this country great 26 25 1 Work to ensure that our unique culture, history and traditions are preserved 22 29 -7 Create a sense of community. Foster an environment in which people feel connected to one another 25 29 -4 Source: 2018 Edelman Trust Barometer. INS_EXP_BUS. Below is a list of potential expectations or responsibilities that a social institution might have. Thinking about business in general, how would you characterize each using the following three-point scale. INS_PER_BUS. How well do you feel the business is currently meeting this obligation to society? Please indicate your answer using the 5-point scale below. (Top 2 Box, Performing well), question only asked of those codes 2 or 3 at the expectation question with data displayed only among code 3. General population, APAC total. Responsibilities Expectation Performance Gap BE A GUARDIAN OF FAIRNESS & EQUITY 35 Work to ensure that everyone has an equal opportunity to succeed 45 27 18 Prevent one group from discriminating against another 31 18 13 Be the champion of the ordinary person, helping to make sure that they are not being cheated or taken advantage of by those with more wealth or power 29 20 9 FOSTER PROSPERITY 47 Drive the economic prosperity of our country 55 40 15 Foster an environment in which innovation and scientific advancement can thrive 44 35 9 Work to ensure that our workers have the skills necessary to be competitive in the global job market 53 32 21 Improve and advance our quality of life 35 32 3 TAKE CARE OF THE PEOPLE 35 Make sure that even the poorest people in society have the minimum they need to live a decent life 27 17 10 Work to ensure that there are plenty of good job opportunities available 54 26 28 Make it more difficult for people to make bad decisions regarding their health and well being 21 20 1 Ensure that future generations are provided for 34 23 9 Provide society with entertainment and amusement 18 54 -36 Build schools, roads, hospitals and engage in other infrastructure development projects 23 30 -7
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    35 That the 2018Edelman Trust Barometer has told us Seven Things 1. Trust sits with individuals not institutions 2. The value of expertise has increased 3. Journalism as the guardians of quality and truth 4. Businesses must respond to societal needs as much as Government and NGOs 5. Trust is a bottom-line requirement for CEOs 6. Activating employee storytellers has never been more important 7. Brand Australia needs a boost at home
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