The candidate has over 25 years of experience in manufacturing leadership roles, including senior management of multi-plant operations. He has a track record of transforming struggling manufacturers into market leaders through strategies like Lean, Six Sigma, and continuous improvement. Currently, the candidate works as Site Director for a large chemical company, where he has led successful improvement projects saving millions. He believes his experience implementing strategies like SMED and extensive background in project management qualify him for the current opportunity.
Establishing a service design practice in large organisations Livework Studio
In this keynote Marzia will share insights into how to build service design capability in large organisations. She will describe a diffusion model that encompasses four maturity stages. Through real client cases Marzia will picture each stage and describe how the organisation looks at each level.
Establishing a service design practice in large organisations Livework Studio
In this keynote Marzia will share insights into how to build service design capability in large organisations. She will describe a diffusion model that encompasses four maturity stages. Through real client cases Marzia will picture each stage and describe how the organisation looks at each level.
Implementing service design in the organisationLivework Studio
In the last decade, service design has witnessed a rapid diffusion, mainly due to an increasing focus of organisations on services and customer experience, building also on the need for businesses to digitalise their commercial offers and core operations. Despite this rapid diffusion, organisations are still struggling to make service design work, to embed it as way of working while proving its impact. You will find some key principles to ensure an effective adoption of service design by large organisations, uncovering common pitfalls and best practices. This presentation was presented by Livework's head of Insight Marzia Arico at the DOERS conference in Budapest.
RWD\'s goal is to ensure your front line gets work done. We bring that perspective to your leaders, allowing them to see your initiatives through an operational lens.
Delivering good products and services has long been thought to create loyal, repurchasing customers. Adding a loyalty program or two and customers should be even more satisfied, right? Wrong. Products and services are merely the basis of commercial exchange. For organisations to build valuable, long lasting relationships with their customers they should enable two-way, mutual interactions. Livework has collaborated with the Delft University of Technology and SiR – a research partner on service integrated relationships – to develop a framework and tooling to design for relationships. Find the slides of ServDes 2018 presentation here.
In this workshop Marzia will guide the audience into an exploration of how to design a supreme employee experience, generating solutions aimed at establishing positive employee relationships. Instruments like eNPS (Employee Net Promoter Score) are useful to understand how your employees regard their current experience, offering little or no guidance on how to improve it. Marzia will guide you through a step-by-step process to maximise the use of eNPS data as a starting point to rethink and redesign your employee experience.
Michel Jansen & Esther van der Hoorn - Challenges and opportunities for servi...Service Design Network
Challenges and opportunities for service design in organisations shifting to agile
Abstract:
To keep up with the ever faster rate of change in the world, more and more companies are adopting agile ways of working. For service designers working in organisations that are shifting in this direction, this presents opportunities, but also challenges. What is the role of service design in an agile organisation and how can it provide the most value? Which methods work well and which need to be adapted? And what tools and techniques can help facilitate collaboration and co-creation? During this interactive workshop, we will take an in-depth look at these emerging issues and opportunities. The presenters will share their own experiences, problems and solutions and attendees are invited to do the same, so we can jointly identify patterns, discuss solutions and learn from experiences.
Innovation:
With service design becoming increasingly part of the “business as usual” of organisations, it’s also becoming more important to integrate it with the practices of the rest of the business. An ongoing trend is a shift to more bottom-up and agile ways of working. This opens up great opportunities for designers, as it makes it easier to respond to customer insights, but it also presents new challenges. At Aegon, we started this shift over a year ago and have learned a lot along the way. We’ll share our experiences and solutions and:
* How we combine traditional methods with iterative working
* How we approached the transition (traditional & agile working side by side)
* How we direct insights to teams that need them, using dashboards etc. to encourage serendipity
* What we haven’t solved yet
Implementing service design in the organisationLivework Studio
In the last decade, service design has witnessed a rapid diffusion, mainly due to an increasing focus of organisations on services and customer experience, building also on the need for businesses to digitalise their commercial offers and core operations. Despite this rapid diffusion, organisations are still struggling to make service design work, to embed it as way of working while proving its impact. You will find some key principles to ensure an effective adoption of service design by large organisations, uncovering common pitfalls and best practices. This presentation was presented by Livework's head of Insight Marzia Arico at the DOERS conference in Budapest.
RWD\'s goal is to ensure your front line gets work done. We bring that perspective to your leaders, allowing them to see your initiatives through an operational lens.
Delivering good products and services has long been thought to create loyal, repurchasing customers. Adding a loyalty program or two and customers should be even more satisfied, right? Wrong. Products and services are merely the basis of commercial exchange. For organisations to build valuable, long lasting relationships with their customers they should enable two-way, mutual interactions. Livework has collaborated with the Delft University of Technology and SiR – a research partner on service integrated relationships – to develop a framework and tooling to design for relationships. Find the slides of ServDes 2018 presentation here.
In this workshop Marzia will guide the audience into an exploration of how to design a supreme employee experience, generating solutions aimed at establishing positive employee relationships. Instruments like eNPS (Employee Net Promoter Score) are useful to understand how your employees regard their current experience, offering little or no guidance on how to improve it. Marzia will guide you through a step-by-step process to maximise the use of eNPS data as a starting point to rethink and redesign your employee experience.
Michel Jansen & Esther van der Hoorn - Challenges and opportunities for servi...Service Design Network
Challenges and opportunities for service design in organisations shifting to agile
Abstract:
To keep up with the ever faster rate of change in the world, more and more companies are adopting agile ways of working. For service designers working in organisations that are shifting in this direction, this presents opportunities, but also challenges. What is the role of service design in an agile organisation and how can it provide the most value? Which methods work well and which need to be adapted? And what tools and techniques can help facilitate collaboration and co-creation? During this interactive workshop, we will take an in-depth look at these emerging issues and opportunities. The presenters will share their own experiences, problems and solutions and attendees are invited to do the same, so we can jointly identify patterns, discuss solutions and learn from experiences.
Innovation:
With service design becoming increasingly part of the “business as usual” of organisations, it’s also becoming more important to integrate it with the practices of the rest of the business. An ongoing trend is a shift to more bottom-up and agile ways of working. This opens up great opportunities for designers, as it makes it easier to respond to customer insights, but it also presents new challenges. At Aegon, we started this shift over a year ago and have learned a lot along the way. We’ll share our experiences and solutions and:
* How we combine traditional methods with iterative working
* How we approached the transition (traditional & agile working side by side)
* How we direct insights to teams that need them, using dashboards etc. to encourage serendipity
* What we haven’t solved yet
Educated to master’s degree level and qualified by experience with strong executive management level experience in a significantly sized manufacturing organisation.
I have a strong background in Engineering and experience of working in Automotive, Aerospace, Finished Goods, Consumer-Packaged-Good-Service and Healthcare environment. Skilled in Manufacturing Management, Launch of new products, Facilities Management, Plant Startup ,Organizations development, Project Management ,Industrialization, Lean implementation and Continuous Process Improvement, P&L management. I have a strong experience of working in Consulting Engineer Practices and a specific expertise in execution of Feasibility Studies, Design, Project, Engineering Management , Business Development and Client Liaison/Management.
Results oriented operations executive with over 15 years post graduate experience in Multinational Corporations.
Business Agility: Accelerating Business Innovation & TransformationCory Smith
Business Agility focuses on finding holistic
solutions to complex business problems; linking innovation
and transformation to outcomes the business cares about and
creating a rich picture of the problem(s) to be solved,
collaboratively.
Thanks everyone who attended this webcast. Special thanks to Launch Podcast, Launch Workplaces and the 280 Group for their support. We hope you enjoyed it.
You can view or listen to the discussion on demand using the links provided.
BoldPM Insights: "Why Smart, Connected Devices Are Transforming Businesses"
Thu, May 5, 1:00 - 2:00 p.m. EDT
Slideshare: http://bit.ly/bldpmi0505
If you like this webcast content, be sure to like it and share it with others. We hope you can use this information to implement changes within your organization.
Interested in actionable business intelligence? Sign up for upcoming BoldPM Insights webcasts here: http://bit.ly/boldpminsights.
Description
Smart, connected devices are completely changing the game.
The evolution of products into intelligent, connected devices, which are increasingly embedded in broader systems, is radically reshaping companies and competition. This is forcing companies to redefine their industries and rethink nearly everything they do, beginning with their strategies.
Companies will need new types of relationships with customers. They will need new product capabilities, infrastructure, and processes; entirely new structures, functions, and new forms of cross-functional collaboration.
In this webinar, Hector Del Castillo discusses how smart, connected products are impacting business strategies and transforming the entire value chain.
1. Thank you for the opportunity to introduce myself to you. I believe I have the
capabilities and qualifications to meet your business requirements.
I have over 25 years of progressive responsibility and leadership experience in the
manufacturing of both consumer and commercial products, and project/engineering
management. I have established a successful track record through the development of
people, products, and processes. I continue to leave a positive mark on all the places I
work through the use of innovation, creativity, and leadership.
I have been in senior manufacturing management roles for over 15 years with successful
multi-plant management responsibility and experience. I have been involved in
manufacturing continuous improvement work my entire career and have a broad
background in the implementation and transformation deployment of TQ/CI, Lean, and
Six Sigma concepts. While working at Scott Paper Company, the company hired Dr.
Shigeo Shingo to provide consulting and training support. Dr. Shingo was one of the key
people involved in the Toyota Production System. One key area I was exposed to by Dr.
Shingo was SMED quick change-over concepts. While at Scott, I developed a new large
packaging and material handling facility that utilized SMED and Lean concepts. The
project was a tremendous success and became the model for future installations. Since
then I have implemented and utilized SMED concepts on many projects.
While working for the Newark Group as a Division Manager, over a period of years, I
transformed the division from a sub-standard manufacturer to a world-class market leader
with best in industry quality. This required applying Lean/Six Sigma, and Best Practices
and improving their manufacturing processes to perform at better than best available
technology levels utilizing proprietary improvements, most of which I developed. To
date I have saved over $20 million dollars from improvement projects that I personally
developed and led.
I currently work for Huntsman International, a $14 billion dollar chemical company as a
Site Director of a 100+ acre facility. I started with Huntsman as a Manufacturing
Excellence and Transformation Leader specifically to learn the McKinsey & Company
Lean deployment strategy and method which Huntsman has utilized. My first assignment
was to be on a Lean Transformation Team for our Turin, Italy plant. In a three month
improvement wave we identified over 3.7 million euros in savings. After that
assignment, I was promoted to Site Director and have begun transformation work at the
Easton, PA site.
Although I have a BS degree in Mechanical Engineering, I also have many years of
electrical experience in factory automation, industrial controls and electrical components.
I have an extensive background in project management and project scheduling including
business critical (24/7) and large CapEx projects. Years of being involved with budgets,
P&L statements and working with Accountants has also given me an appreciation and
understanding of sound financial concepts. Likewise, years of working with sales and
customers, has made me sensitive to the voice of the customer and the fitness for
use/quality of the products we supply them. I also have experience working with
2. marketing, R&D, engineering, and new product development to create new profitable
products.
I have had multi-million dollar budgeting, P&L, and capital planning responsibilities. I
have managed Plant Managers, Manufacturing Managers, Maintenance Managers,
Engineers, Designers, and outsourced contract resources. I have been responsible for
division level management for up to seven facilities. I have worked under traditional and
matrix type organizational structures and in cross functional teams and I am very good at
developing strategic and tactical plans utilizing tools such as critical path scheduling in
the process.
I have led the development of “Best Practices” and innovative and creative improvements
to products, and processes, and equipment. I have experience moving from a large batch
production mentality into a JIT/Lean philosophy with extremely quick turn-around times
while increasing productivity, efficiency, quality, and lowering operating costs. I have a
working knowledge of Lean, Six Sigma, TPS, TPM, SMED, 5S, Quality Systems, and
Continuous Improvement Concepts. I have been externally trained and certified at a
Lean Six Sigma Black Belt level. I am also very familiar with OSHA and compliance
issues for manufacturing plants, and I am certified by OSHA at the 30 Hour Certification
Level. I have a passion for safety and have improved the safety record at every facility I
have worked at.
I am experienced, comfortable and effective at interfacing and communicating with all
levels of management, company, and customer functions from Boards/CEO to plant floor
hourly employees and on to the customers. I have a strong working knowledge of proper
Manufacturing, Engineering and Design/CAD concepts (Autocad/Solidworks),
Maintenance, Facilities, Machine Shop practices, Developing and Building Machines and
Production Lines, Industrial Electrical and Process Control functions and Product and
Process Development and Optimization. I am a hands-on, get involved and get results
type of person, who doesn't get hung up on job titles but does whatever it takes to get the
job done and achieve results. I am driven by common sense, strategic thinking and have
been described by many as being professional, diplomatic, a team player, and a very
honest person with integrity.
These characteristics have made my employers and me successful and I hope they would
also be the right “fit” for your organization.
Thank you for your consideration of my qualifications. I look forward to hearing from
you concerning this position.
Sincerely,
Richard R. Clark
RichardRClark@aol.com